Nina Djokovic, Project Manager in Belgrade, Serbia
Nina Djokovic

Project Manager in Belgrade, Serbia

Member since July 29, 2020
Nina is a Certified Agile Project/Product Manager who has delivered B2B and B2C software development projects for edtech, online lottery, and home warranty clients from the US, UK, and Canada. She was recognized as the "best contractor" by one of the largest lottery corporations in Canada for excellence in team management and performed as Release Train Engineer (SAFe framework) on a project valued at $22 million. Nina excels in coordinating international teams and has a big passion for data.
Nina is now available for hire

Project Highlights

  • Launched an update of the existing Keno game successfully with no post-go-live bugs.
  • Managed several releases of the invoice generator feature.
  • Created a project plan with the tech lead and set up Jira processes, projects, and boards for project management and Confluence for documentation; created a budget used for managing the project's financing.

Expertise

Education

Select Certifications

Employment

  • Project Manager

    2020 - PRESENT
    Workpuls, Inc.
    • Coordinated a team of 15 developers, designers, and QAs to ensure team synergy and continuous delivery.
    • Developed and maintained a product roadmap that was communicated both internally and externally on a regular basis.
    • Managed feature deliveries in coordination with marketing, sales, and support teams to ensure we were bringing value and that our current and future customers knew about it.
    • Gathered requirements from clients and scoped and wrote tech specifications for five features before the product manager came to the team.
    • Analyzed business and team processes and established Jira workflows that reflect them, which increased transparency and work clarity.
    • Developed training materials that helped support, sales, and marketing teams quickly get familiar with the new functionalities.
  • Product Manager

    2019 - 2021
    Super Home
    • Enhanced agile processes and project management techniques, utilizing Asana features for the roadmap and tactical items management.
    • Sped up the procurement-to-pay process by introducing several finance-related features (e.g., an invoice generator, integration with the bank for issuing one-time credit cards).
    • Established the data team, cleaned up data, and increased confidence in the reports delivered to the C-level management team.
  • IT Project Manager

    2017 - 2019
    Arbor Education Partners
    • Increased efficiency in the school implementation process by leading the Customer Implementation App project, an extension to in-house built CRM.
    • Optimized the order-to-cash internal process on an in-house built CRM and cleaned up legacy contracts which resulted in better tracking, reporting, more successful invoicing, and increased cash collection.
    • Transformed data migration and the overall school implementation process to become the company's strength and competitive advantage, as opposed to previously being the main sales blocker.
    • Migrated 80 schools from two data sources over the summer of 2018 (previously in 2017, only 30 schools were migrated from one data source) with high customer satisfaction.
  • Scrum Master

    2017 - 2018
    Novomatic Lottery Solutions
    • Coached a scrum team of three back-end developers, one front-end developer, and two quality assurance specialists to be self-organized and follow best agile practices, which led to the successful delivery of all projects and high team satisfaction.
    • Performed as Release Train Engineer (SAFe framework) on a project valued at approximately $22 million.
    • Delivered two projects (Keno and Lottery Mobile App APIs) within budgets provided through statements of work.
    • Managed the team and client's expectations, which resulted in being recognized as the "best contractor" by the client based on set KPIs.
  • Project Management Consultant

    2017 - 2018
    Fabrika NYC
    • Set up the communication and project management infrastructure in Jira and Slack and established company processes.
    • Introduced technical standards, coding, quality assurance, and DevOps practices in cooperation with the development team.
    • Mentored project management interns (later employees) on how to successfully manage projects.
    • Delivered three MVP projects for various clients; acted as product owned/project manager/account manager on those projects.

Project History

  • Keno Online Game
    Launched an update of the existing Keno game successfully with no post-go-live bugs.

    I managed a team of four developers and two quality assurance specialists to deliver the update of the existing Keno game. The project was developed in an agile way, and it successfully passed the client's tests before launch. Designs were provided by the client, while my team worked on developing animations, visual improvements, and the overall UX.

  • Invoice Generator
    Managed several releases of the invoice generator feature.

    I delivered the invoice upload feature that introduced managing invoice-related items through the servicer portal to servicers. Next, I upgraded the functionality by automatically generating invoices on behalf of servicers based on the data in the system if specific requirements were met. I managed both iterations throughout the feature lifecycle from requirements collection to launch.

  • RM Migrator
    Developed a data migrator from RM API and migrated more than 20 schools using this new migrator with a high level of confidence.

    I managed a team of two developers that designed the RM migrator in two months. We also collected all requirements, analyzed RM API documentation, determined necessary data transformations, and tested the implemented items thoroughly. The project was delivered in an agile way, and by the end of the project, the customer team had high confidence in the migrator, and numerous schools were successfully migrated.

  • Lottery Mobile App (LMA)
    Developed a realistic plan for the project that was delivered in time and within budget. Coordinated deliverables with two other vendors and managed always to stay one step ahead.

    I coordinated a discovery workshop and created the project plan and budget. Later, I facilitated meetings with other vendors and adjusted the plan when necessary. Additionally, I managed a team of four developers and two QAs to deliver 18 APIs used by other vendors building the mobile app. I delivered everything in time and thoroughly tested; as a result, we were recognized as the best vendor by the client.

  • RiskFinTech
    Created a project plan with the tech lead and set up Jira processes, projects, and boards for project management and Confluence for documentation; created a budget used for managing the project's financing.

    I managed a team of four developers, a QA, and a DevOps engineer in coordination with the regulatory team to deliver Milestone 0 (MVP) and Milestone 1 (working product). Additionally, I gathered estimations and their impact on the overall budget, monitoring and presenting project status and budget update to shareholders at biweekly meetings. I also organized scrum ceremonies and monitored each team member's progress. Finally, I delivered Jira and Confluence training to the client.

  • Tip Top MD
    Delivered a WordPress website with custom design, a customized WordPress panel that serves as a two-sided platform for patients and practitioners within the scope and with high customer satisfaction.

    The client had been worried about the project's budget and dissatisfied with the delivery timeline.

    I took over the project and transformed it so that the client was extremely satisfied with the outcome. I also coordinated a WordPress developer and a designer building the website in an agile way. During the project, I managed the client's expectations regarding the scope of the project and the delivery timeline.

Education

  • Master's Degree in International Business
    2015 - 2016
    HULT International Business School - London, UK, and San Francisco, US
  • Bachelor's Degree in Management
    2010 - 2015
    Faculty of Organizations Sciences - Belgrade, Serbia

Certifications

  • Professional Scrum Master
    APRIL 2017 - PRESENT
    Scrum.org

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