Nina Djokovic, Project Manager in Belgrade, Serbia
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Nina Djokovic

Verified Expert  in Project Management

Bio

Nina is a Certified Agile Project/Product Manager who has delivered B2B and B2C software development projects for edtech, online lottery, and home warranty clients from the US, UK, and Canada. She was recognized as the "best contractor" by one of the largest lottery corporations in Canada for excellence in team management and performed as Release Train Engineer (SAFe framework) on a project valued at $22 million. Nina excels in coordinating international teams and has a big passion for data.

Project Highlights

Keno Online Game
Launched an update of the existing Keno game successfully with no post-go-live bugs.
Invoice Generator
Managed several releases of the invoice generator feature.
RiskFinTech
Created a project plan with the tech lead and set up Jira processes, projects, and boards for project management and Confluence for documentation; created a budget used for managing the project's financing.

Expertise

  • Agile Project Management
  • Data Management
  • Distributed Team Management
  • PSM-1
  • Retrospective Techniques
  • Scrum
  • Stakeholder Management
  • Web Project Management

Work Experience

Project Manager

2020 - PRESENT
Workpuls, Inc.
  • Coordinated a team of 15 developers, designers, and QAs to ensure team synergy and continuous delivery.
  • Developed and maintained a product roadmap that was communicated both internally and externally on a regular basis.
  • Managed feature deliveries in coordination with marketing, sales, and support teams to ensure we were bringing value and that our current and future customers knew about it.
  • Gathered requirements from clients and scoped and wrote tech specifications for five features before the product manager came to the team.
  • Analyzed business and team processes and established Jira workflows that reflect them, which increased transparency and work clarity.
  • Developed training materials that helped support, sales, and marketing teams quickly get familiar with the new functionalities.

Product Manager

2019 - 2021
Super Home
  • Enhanced agile processes and project management techniques, utilizing Asana features for the roadmap and tactical items management.
  • Sped up the procurement-to-pay process by introducing several finance-related features (e.g., an invoice generator, integration with the bank for issuing one-time credit cards).
  • Established the data team, cleaned up data, and increased confidence in the reports delivered to the C-level management team.

IT Project Manager

2017 - 2019
Arbor Education Partners
  • Increased efficiency in the school implementation process by leading the Customer Implementation App project, an extension to in-house built CRM.
  • Optimized the order-to-cash internal process on an in-house built CRM and cleaned up legacy contracts which resulted in better tracking, reporting, more successful invoicing, and increased cash collection.
  • Transformed data migration and the overall school implementation process to become the company's strength and competitive advantage, as opposed to previously being the main sales blocker.
  • Migrated 80 schools from two data sources over the summer of 2018 (previously in 2017, only 30 schools were migrated from one data source) with high customer satisfaction.

Scrum Master

2017 - 2018
Novomatic Lottery Solutions
  • Coached a scrum team of three back-end developers, one front-end developer, and two quality assurance specialists to be self-organized and follow best agile practices, which led to the successful delivery of all projects and high team satisfaction.
  • Performed as Release Train Engineer (SAFe framework) on a project valued at approximately $22 million.
  • Delivered two projects (Keno and Lottery Mobile App APIs) within budgets provided through statements of work.
  • Managed the team and client's expectations, which resulted in being recognized as the "best contractor" by the client based on set KPIs.

Project Management Consultant

2017 - 2018
Fabrika NYC
  • Set up the communication and project management infrastructure in Jira and Slack and established company processes.
  • Introduced technical standards, coding, quality assurance, and DevOps practices in cooperation with the development team.
  • Mentored project management interns (later employees) on how to successfully manage projects.
  • Delivered three MVP projects for various clients; acted as product owned/project manager/account manager on those projects.

Project History

Keno Online Game

https://www.playnow.com/keno/

Launched an update of the existing Keno game successfully with no post-go-live bugs.

I managed a team of four developers and two quality assurance specialists to deliver the update of the existing Keno game. The project was developed in an agile way, and it successfully passed the client's tests before launch. Designs were provided by the client, while my team worked on developing animations, visual improvements, and the overall UX.

Invoice Generator

Managed several releases of the invoice generator feature.

I delivered the invoice upload feature that introduced managing invoice-related items through the servicer portal to servicers. Next, I upgraded the functionality by automatically generating invoices on behalf of servicers based on the data in the system if specific requirements were met. I managed both iterations throughout the feature lifecycle from requirements collection to launch.

RM Migrator

Developed a data migrator from RM API and migrated more than 20 schools using this new migrator with a high level of confidence.

I managed a team of two developers that designed the RM migrator in two months. We also collected all requirements, analyzed RM API documentation, determined necessary data transformations, and tested the implemented items thoroughly. The project was delivered in an agile way, and by the end of the project, the customer team had high confidence in the migrator, and numerous schools were successfully migrated.

Lottery Mobile App (LMA)

Developed a realistic plan for the project that was delivered in time and within budget. Coordinated deliverables with two other vendors and managed always to stay one step ahead.

I coordinated a discovery workshop and created the project plan and budget. Later, I facilitated meetings with other vendors and adjusted the plan when necessary. Additionally, I managed a team of four developers and two QAs to deliver 18 APIs used by other vendors building the mobile app. I delivered everything in time and thoroughly tested; as a result, we were recognized as the best vendor by the client.

RiskFinTech

Created a project plan with the tech lead and set up Jira processes, projects, and boards for project management and Confluence for documentation; created a budget used for managing the project's financing.

I managed a team of four developers, a QA, and a DevOps engineer in coordination with the regulatory team to deliver Milestone 0 (MVP) and Milestone 1 (working product). Additionally, I gathered estimations and their impact on the overall budget, monitoring and presenting project status and budget update to shareholders at biweekly meetings. I also organized scrum ceremonies and monitored each team member's progress. Finally, I delivered Jira and Confluence training to the client.

Tip Top MD

Delivered a WordPress website with custom design, a customized WordPress panel that serves as a two-sided platform for patients and practitioners within the scope and with high customer satisfaction.

The client had been worried about the project's budget and dissatisfied with the delivery timeline.

I took over the project and transformed it so that the client was extremely satisfied with the outcome. I also coordinated a WordPress developer and a designer building the website in an agile way. During the project, I managed the client's expectations regarding the scope of the project and the delivery timeline.

Education

2015 - 2016

Master's Degree in International Business

HULT International Business School - London, UK, and San Francisco, US

2010 - 2015

Bachelor's Degree in Management

Faculty of Organizations Sciences - Belgrade, Serbia

Certifications

APRIL 2017 - PRESENT

Professional Scrum Master

Scrum.org

Skills

Tools

Trello, Google Docs, Jira, Asana, Zoom, Confluence, Tableau, Slack, Bitbucket

Paradigms

Scrum, Agile Project Management, Agile, Kanban, Change Management, Agile Product Management, Agile Leadership, Waterfall Delivery, Agile Software Development

Platforms

WordPress, iOS, Android

Industry Expertise

Education Technology (Edtech), Gambling

Other

Google Drive, Microsoft 365, Certified ScrumMaster (CSM), Project Management, Event Management, PSM-1, Distributed Team Management, Project Reporting, Project Tracking, Retrospective Techniques, Web Project Management, Mobile App Development, Scrumban, Scrum Master, Sprint Planning, Sprint Ceremonies, Project Planning, Project Timelines, Digital Project Management, Milestones, Task Management, Team Management, Project Budget Management, Data Management, Business Process Modeling, Stakeholder Management, Statement of Work, Product Management, Data Integration, PHP, React, Customer Service, Finance, Accounting, APIs, REST APIs, React Native, Serverless, Serverless Architecture, Jira Administrator, Lottery, WordPress Themes, WordPress Plugins, Apps, App UX, Web App UI, Web App UX, Web UX, User Interface (UI), Web UI, Web UI Design, Web UX Design, Prototyping, Minimum Viable Product (MVP), Agile Product Delivery, Build Processes, Business Processes, Financial Operations & Processes, Invoicing, Reporting, Management Information Systems (MIS), Product Roadmaps, Data Migration, Data Cleaning, Scrum Coaching, Agile Practices, Scaled Agile Framework (SAFe), Feature Backlog Prioritization, Feature Roadmaps, Project Lifecycle, Documentation, Document Management, Project Discovery, Estimations, Project Estimation, Cost Estimation, Backlog Grooming, Backlog Management, Sprints, Agile Sprints, Remote Work, Remote Team Leadership, Mobile Apps, Web & Mobile Applications, Agile Coaching, Mentorship & Coaching, Discovery, Discovery Workshops, Web Platforms, Key Performance Indicators (KPIs), Startups, Communication, Leadership, Team Leadership, Project Leadership, Websites, Business Requirements, Vendor Management, Customer Experience Management, Product Discovery, Education, Technical Project Management, Project Scoping, Data Analytics, Business to Consumer (B2C), Mobile, Business Analysis, Product Ownership, Product Owner, Requirements & Specifications, SAFe 4 Advanced Scrum Master, Jira Administration, Teamwork, Agile DevOps, Roadmaps, Feature Planning, Estimation & Planning, Presentations, Executive Presentations, Process Improvement, Process Improvement Project Management, Timelines, Projects, Coordination, Project Coordination, Deployment Coordination, Budgeting, Budget Controls, Budget Management, Training, Scope Management, Two-sided Marketplaces

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