Omar Acuache
Verified Expert in Project Management
Project Manager
Omar is a project manager, scrum master, and technology delivery lead with 14 years of experience in various industries. He has proven experience in both waterfall and agile delivery approaches and has led multidisciplinary and multicultural teams for top companies. Omar is passionate about leading with assertiveness, adaptability, results-driven, and effective communication.
Project Highlights
Expertise
Work Experience
IT Project Manager | IT Service and Operations Manager
Lumen
- Led the client's assessments and migrations projects to the cloud. Managed one of the biggest migrations in the region.
- Managed the expectations of clients and end-users to meet their requirements and business goals toward their digital transformation.
- Proposed and managed the implementation of technology solutions based on the clients' objectives.
Digital Transformation Consultant | Founder
Acuache Consulting
- Assessed client needs to propose the best IT project solution that will provide the most valuable impact on the business, allowing their swift digital transformation.
- Proposed and managed technology solutions implementations based on clients´ objectives.
- Assisted companies on their journeys to projects that provide value to the business.
IT Initiative Manager | IT End User Experience Lead
The Romero Group
- Assisted and managed the corporation’s technological initiatives in digital transformation and oversaw the high-impact IT projects resulting.
- Assisted the corporation in its adoption of agile methodologies.
- Proposed the IT strategic plan and planned its implementation in the corporation’s companies.
- Led the cloud assessment and adoption for the corporation with AWS and Azure.
- Oversaw research and development of new integrated IT solutions and propose technological guidelines as part of the corporation’s digital transformation.
IT Project Consultant | Senior IT Consultant (Project)
EY
- Managed the project management consultancy for SAP S/4 HANA implementation projects for our clients.
- Ensured compliance of plans developed through monitoring and controlling project activities and teams.
- Led projects related to systems auditing, information security and IT General Controls (ITGC), and application control audit.
- Evaluated IT best practices and controls compliance in numerous industries to mitigate risks and achieve clients' objectives.
Technical Project Consultant and Trainer
YSoft Labs
- Led YSoft’s software and hardware solutions projects implementations for all of Latin America.
- Ensured compliance with customer requirements and discovered new improvement opportunities that complement the products or services implemented.
- Identified new business opportunities, gathered clients' requirements, and developed solutions proposals.
IT Project Manager | IT Service & Operation Manager
EY
- Directed and managed software and hardware IT projects with agile or waterfall best practices, leading internal teams and global third parties (Argentina, Canada, Chile, Colombia, India, USA, and others).
- Defined the technological strategy so that they are aligned and contribute to the organization’s strategic objectives.
- Oversaw and was responsible for the operation and continuous improvement of IT services, both internal and outsourcing, cloud, or on-premises.
- Managed operational budgets, contracts, and their execution. Analyzed service-level agreement metrics (SLAs) and performance indicators of managed IT services (KPIs).
- Worked closely together with vendors to create a strong relationship to ensure high-quality deliverables.
- Advised important companies in compliance with international and national IT standards and the redesign, improvement, and implementation of different companies' processes (GRC).
Lecturer
Universidad Peruana de Ciencias Aplicadas
- Lectured IT undergraduate courses in the school of business and the school of engineering.
- Taught Information Systems and Business Computing for the school of business.
- Taught Foundations of Business Intelligence for the school of engineering.
IT Specialist
KPMG Panama
- Analyzed, assessed, and recommended IT solutions to improve the firm’s systems; delivered well-researched and detailed recommendations for replacing legacy systems.
- Gathered and documented business and technical requirements from stakeholders and performed make-or-buy analysis.
- Managed the IT infrastructure and IT services and was responsible for the operation and continuous improvement of IT services, both internal and outsourcing, cloud or on-premises.
- Worked closely together with vendors to create a strong relationship to ensure high-quality deliverables.
Project History
Fixing a Failed Software-update Distribution Platform Implementation
Led a project to rescue a failed software-update distribution platform implementation in the Shared Service Center that offers services to one of the biggest corporations in the region.
BPO Payroll Solution
Managed the implementation of an integrated payroll solution that is the main platform of the business unit that provides BPO services and also supports all the company´s entities.
Process Improvement and KPI/SLA Compliance
Led the project to improve processes and meet KPIs and SLAs indicators for the Service Desk team responsible for all health institutions, prior to the ITSM software platform migration project.
Improvement and Standardization of Application Security
Led the implementation of cybersecurity policies for all the applications in the company.
The project included configuration changes, applications redesign and redevelopment, changes in procedures, and use of new technologies, among others.
Data Analytics and Visualization
Managed the implementation of an integrated data analytics and visualization solution that is the central platform of the business unit that provides BPO services for external/final clients.
I managed three teams of multidisciplinarian individuals to launch each project's requirements.
Data Center Cloud Migration
Migrated and managed the workload from four data centers to the cloud.
Education
Master's Degree in Information Technology
The University of Sydney - Sydney, Australia
Graduate Diploma in Project Management (PMI)
Universidad de Piura - Lima, Peru
Bachelor's Degree in Information Systems
Universidad Peruana de Ciencias Aplicadas - Lima, Peru
Certifications
Microsoft Certified: Azure Fundamentals
Microsoft
Digital Transformation
University of Virginia Darden School of Business
Project Management Professional (PMP)
Project Management Institute (PMI)
Certified Scrum Master
Scrum Alliance
AWS Business Professional
Amazon Web Services (AWS)
Design Thinking for Innovation
University of Virginia Darden School of Business
Azure Fundamentals
Skillsoft
AWS Cloud Economics
Amazon Web Services (AWS)
AWS Technical Professional
Amazon Web Services (AWS)
ITIL Foundation Certificate in IT Service Management
EXIN
Network Administration
Instituto Nacional de Investigación y Capacitación de Telecomunicaciones (INICTEL-UNI)
Certified Linux Specialist
Instituto Nacional de Investigación y Capacitación de Telecomunicaciones (INICTEL-UNI)
Skills
Tools
Microsoft Project, Microsoft Excel, Trello, Jira, Slack, Zoom, Office 365, Confluence
Paradigms
Waterfall Development, Agile, Agile Project Management, Scrum, PMBOK, Waterfall Delivery, Management, Implementation Project Management, COBIT, Requirements Analysis, Change Management, Agile Software Development, Agile Product Management, Design Thinking, Kanban
Industry Expertise
Food, Health, Software, Banking & Finance, Energy, Mining, Telecommunications, Higher Education
Platforms
Linux, MacOS, Windows, Android, iOS, Azure, Amazon Web Services (AWS), Enterprise Resource Planning (ERP), SharePoint, Azure IaaS
Other
Project Planning, IT Services, IT Infrastructure, IT Project Management, Project Management, Project Management Professional (PMP), Technical Project Management, Certified ScrumMaster (CSM), IT, Waterfall Methodology, Technology Consulting, IT Consulting, IT Projects, Consulting, Scrum Master, Team Management, Vendor Management, Communication, Digital Project Management, Implementation, Vendors & Suppliers, Project Management Operations, Critical Path Analysis, Milestones, Microsoft Teams, Microsoft 365, Operations, IT Operations Management (ITOM), Leadership, Enterprise, IT Management, Global Operations, Technology Strategy & Architecture, Procurement, Proof of Concept (POC), Projects, IT Contracts, Service Delivery Management, Process Analysis, Business Plan Consulting, Networking, C++, C#.NET, Software Project Management, Computer Repair, Databases, Budgeting, Business Intelligence (BI), IT Service Management (ITSM), ITIL, IT Security, Human Capital Management, IT Audits, PMI, Scope Management, Project Scheduling, Cost Management, Quality Management, Resource Management, Risk Management, Stakeholder Management, Knowledge Management, Project Management Office (PMO), Shared Service Centers, Project Consultancy, Software Development, Cloud, Cybersecurity, Risk Analysis, Agile Product Delivery, Project Scoping, Project Timelines, Resource Allocation, Technical Leadership, Scope of Work, Delivery Management, Key Performance Indicators (KPIs), Estimation & Planning, Agile Coaching, Agile Transformation, Compliance, SaaS, Software as a Service (SaaS), Internal Communications, Reporting, Project Discovery, Workshops, Roadmaps, Workshop Facilitation, Employee Training, Distributed Team Management, Customer Support, Technical Support, Product Management, Business Processes, PMO, Cloud Migration, Minimum Viable Product (MVP), Technology Transformation, Large-scale Projects, Workflow, Process Optimization, Business Process Optimization, Software QA, Knowledge Sharing, Digital Transformation, Coaching, Payroll & Benefits, SSL Certificates, SSL, Single Sign-on (SSO), Negotiation, SAP, Impact Assessment, Consumer Packaged Goods (CPG), Cost Estimation, Documentation, Discovery Workshops, University Teaching, Education, Document Automation, Controls, IT Governance, Governance, Internet of Things (IoT), Project Estimation, Data Analytics, Data Visualization, Portfolio Management, Web, Product Ownership, Product Owner, Program Management, Azure PaaS, Intranets
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