ServiceNow Specialist2019 - PRESENTCoreio, Inc.
- Developed and implemented customer service management from ServiceNow for Coreio's clients.
- Gathered requirements and developed, integrated, and/or administered features.
- Utilized ITSM, CSM, FSM, ITBM, and custom-scoped applications. Built ntegrations with ServiceNow for Facebook, Twitter, Informatica, MS Teams, AWS, and IBM Bluemix.
ServiceNow Developer2018 - 2019Xceltrait
- Worked as an architect and developer for ServiceNow.
- Built an application for ServiceNow Store called "XcelSocial," which provides customer service management integration for ServiceNow to Facebook and Twitter.
- Worked on a team size of one. Gathered requirements, architected, and developed on my own according to ServiceNow's store guidelines.
ServiceNow Developer2016 - 2018DCM Infotech
- Gathered requirements, developed, and administered ServiceNow features.
- Utilized ITSM modules, ITBM, custom applications, and more.
- Worked for InSource and Ricoh as clients from the DCM side.
Senior Associate2014 - 2016Wipro
Technologies: ServiceNow, BMC Remedy
- Developed and administered ServiceNow technologies.
- Gathered requirements for, developed, customized, and administered additional features.
- Utilized incident, change, problem, and knowledge management largely with ITSM.
ServiceNow Developer2013 - 2014Fikra Solution
- Launched my career at Fikra IT with training in ServiceNow.
- Administered a number of projects using ServiceNow.
- Provided major contributions to ITSM-related modules and few modules outside ITSM.