Danish Anwar, Developer in New Delhi, Delhi, India
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Danish Anwar

Verified Expert  in Engineering

ITSM Developer

Location
New Delhi, Delhi, India
Toptal Member Since
May 26, 2021

Anwar is a ServiceNow developer and architect expert with around eight years of experience. He specializes in implementing, developing, architecting, and administrating ITSM, CSM, FSM, custom business-scoped applications, applications for the ServiceNow store, and many other modules.

Availability

Full-time

Preferred Environment

Windows, MacOS

The most amazing...

...project I've implemented: ITSM, CSM, FSM, CMDB, custom apps, and 3rd-party integrations. I've also developed an app called XcelSocial for the ServiceNow store.

Work Experience

ServiceNow Specialist

2019 - 2023
Woven Planet Holdings
  • Implemented ITSM CMDB and and worked on CMDB. I integrated 3rd-party applications and built scripted rest APIs as well.
  • Gathered requirements and developed, integrated, and administered features.
  • Utilized ITSM, CSM, FSM, ITBM, and custom-scoped applications. Built integrations with ServiceNow for Facebook, Twitter, Informatica, MS Teams, AWS, and IBM Bluemix.
Technologies: ServiceNow, HTML, CSS, JavaScript, Integration, Customer Service Management (CSM), Configuration Management Databases (CMDB), FSM, ITAM, ITOM, Apps, REST APIs, IT Service Management (ITSM)

ServiceNow Developer

2018 - 2019
Xceltrait
  • Worked as an architect and developer for ServiceNow.
  • Built an application for ServiceNow Store called "XcelSocial," which provides customer service management integration for ServiceNow to Facebook and Twitter.
  • Worked on a team size of one. Gathered requirements, architected, and developed on my own according to ServiceNow's store guidelines.
Technologies: ServiceNow

ServiceNow Developer

2016 - 2018
DCM Infotech
  • Gathered requirements, developed, and administered ServiceNow features.
  • Utilized ITSM modules, ITBM, custom applications, and more.
  • Worked for InSource and Ricoh as clients from the DCM side.
Technologies: ServiceNow

Senior Associate

2014 - 2016
Wipro
  • Developed and administered ServiceNow technologies.
  • Gathered requirements for, developed, customized, and administered additional features.
  • Utilized incident, change, problem, and knowledge management largely with ITSM.
Technologies: ServiceNow

ServiceNow Developer

2013 - 2014
Fikra Solution
  • Launched my career at Fikra IT with training in ServiceNow.
  • Administered a number of projects using ServiceNow.
  • Provided major contributions to ITSM-related modules and few modules outside ITSM.
Technologies: ServiceNow

Facebook Integration with Customer Service Managment of ServiceNow

Designed and developed an app for the ServiceNow store which provides Facebook integration with customer service management cases for my last client. It provided customer service to unhappy customers making negative comments on the company's official Facebook posts.

IBM BlueMix Integration with ServiceNow

Integrated ServiceNow with IBM Bluemix and migrated all the data from IBM BlueMix to make ServiceNow the master source of data for the user. Stored the data in custom tables within the custom scope of ServiceNow. Built a GUI over it for user activities.

AWS Integration with ServiceNow

For a scenario where the API consumers wanted to consume the data of ServiceNow through GET API—data which could be in the millions of records and called on by hundreds of consumers at the same time—I exposed the data to AWS storage and created a delta sync between the two so the consumers can consume it via AWS, which would save ServiceNow from degrading system performance.

Languages

HTML, CSS, JavaScript

Libraries/APIs

ServiceNow REST API, REST APIs

Storage

Configuration Management Databases (CMDB)

Other

Software Development, ServiceNow, Integration, APIs, ITSM, Customer Service Management (CSM), Scoped Application, IT Service Management (ITSM), Apps, FSM, Third-party Integration, ITOM, ITAM

Tools

Photoshop CS5

2009 - 2014

Engineer's Degree in Information Technology

Uttar Pradesh Technical University - Ghaziabad, UP, India

JULY 2020 - PRESENT

Certified System Administrator (ServiceNow)

ServiceNow, Inc.

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