Danish Anwar, ITSM Developer in New Delhi, Delhi, India
Danish Anwar

ITSM Developer in New Delhi, Delhi, India

Member since May 26, 2021
Anwar is a ServiceNow developer and architect expert with around eight years of experience. He specializes in implementation, development, architecture, and administration of ITSM, CSM, FSM, custom business-scoped applications, applications for the ServiceNow store, and many other modules.
Danish is now available for hire

Portfolio

Experience

  • ServiceNow 8 years
  • ITSM 8 years
  • Software Development 8 years
  • Integration 7 years
  • ServiceNow REST API 7 years
  • APIs 7 years
  • Scoped Application 4 years
  • CSM 4 years

Location

New Delhi, Delhi, India

Availability

Part-time

Preferred Environment

Windows, MacOS

The most amazing...

...thing I've developed solo is an app called XcelSocial for the ServiceNow Store.

Employment

  • ServiceNow Specialist

    2019 - PRESENT
    Coreio, Inc.
    • Developed and implemented customer service management from ServiceNow for Coreio's clients.
    • Gathered requirements and developed, integrated, and/or administered features.
    • Utilized ITSM, CSM, FSM, ITBM, and custom-scoped applications. Built ntegrations with ServiceNow for Facebook, Twitter, Informatica, MS Teams, AWS, and IBM Bluemix.
    Technologies: ServiceNow, HTML, CSS, Jelly, JavaScript, Photoshop CS5
  • ServiceNow Developer

    2018 - 2019
    Xceltrait
    • Worked as an architect and developer for ServiceNow.
    • Built an application for ServiceNow Store called "XcelSocial," which provides customer service management integration for ServiceNow to Facebook and Twitter.
    • Worked on a team size of one. Gathered requirements, architected, and developed on my own according to ServiceNow's store guidelines.
    Technologies: ServiceNow
  • ServiceNow Developer

    2016 - 2018
    DCM Infotech
    • Gathered requirements, developed, and administered ServiceNow features.
    • Utilized ITSM modules, ITBM, custom applications, and more.
    • Worked for InSource and Ricoh as clients from the DCM side.
    Technologies: ServiceNow
  • Senior Associate

    2014 - 2016
    Wipro
    • Developed and administered ServiceNow technologies.
    • Gathered requirements for, developed, customized, and administered additional features.
    • Utilized incident, change, problem, and knowledge management largely with ITSM.
    Technologies: ServiceNow, BMC Remedy
  • ServiceNow Developer

    2013 - 2014
    Fikra Solution
    • Launched my career at Fikra IT with training in ServiceNow.
    • Administered a number of projects using ServiceNow.
    • Provided major contributions to ITSM-related modules and few modules outside ITSM.
    Technologies: ServiceNow

Experience

  • Facebook Integration with Customer Service Managment of ServiceNow

    Designed and developed an app for the ServiceNow store which provides Facebook integration with customer service management cases for my last client. It provided customer service to unhappy customers making negative comments on the company's official Facebook posts.

  • IBM BlueMix Integration with ServiceNow

    Integrated ServiceNow with IBM Bluemix and migrated all the data from IBM BlueMix to make ServiceNow the master source of data for the user. Stored the data in custom tables within the custom scope of ServiceNow. Built a GUI over it for user activities.

  • AWS Integration with ServiceNow

    For a scenario where the API consumers wanted to consume the data of ServiceNow through GET API—data which could be in the millions of records and called on by hundreds of consumers at the same time—I exposed the data to AWS storage and created a delta sync between the two so the consumers can consume it via AWS, which would save ServiceNow from degrading system performance.

Skills

  • Languages

    JavaScript, HTML, CSS
  • Libraries/APIs

    ServiceNow REST API
  • Other

    Software Development, ServiceNow, Integration, ITSM, CSM, APIs, Scoped Application
  • Tools

    Photoshop CS5

Education

  • Engineer's Degree in Information Technology
    2009 - 2014
    Uttar Pradesh Technical University - Ghaziabad, UP, India

Certifications

  • Certified System Administrator (ServiceNow)
    JULY 2020 - PRESENT
    ServiceNow, Inc.

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