Edgar Guzman Cuevas
Verified Expert in Engineering
Data Engineer and Developer
Mexico City, Mexico
Toptal member since April 27, 2023
Edgar holds a bachelor's degree in industrial engineering and a master's degree in data analytics: This is why he enjoys making sense of data. As a business analyst at Toptal, he's developed support KPIs that helped track support operations and created a repository of dashboards, amongst other contributions. As an associate program manager at Uber, Edgar defined support processes to be executed by 500+ support agents across Latin America and managed three lines of business.
Portfolio
Experience
- Spreadsheets - 10 years
- Dashboard Development - 5 years
- Microsoft Power BI - 5 years
- SQL - 5 years
- Statistical Analysis - 3 years
- Tableau - 3 years
- Zendesk - 2 years
- Google BigQuery - 2 years
Availability
Preferred Environment
Google BigQuery, Tableau, Looker, Spreadsheets, SQL, QlikView
The most amazing...
...project I've designed is a self-service feature that Uber implemented in LATAM's help center, which is available for millions of users.
Work Experience
Power BI Specialist
New Way Schools Inc
- Extracted data and created detailed dashboards to measure and compare progress based on various parameters. Main activities involved data visualization, data analysis, and working with Excel.
- Tracked requisitions using project management tools such as Jira.
- Improved and created a process approved by leadership for actioning maintenance in already existing reports and dashboards.
Business Analyst
Toptal
- Developed various BI applications with Tableau for executive teams covering different business areas such as marketing, finance, talent operations, people operations and company-wide OKRs.
- Created ad hoc marketing campaign analyses (Google AdWords) and created interactive dashboards on Tableau that would unveil actionable insights while using project management tracking tools based on Kanban methodology.
- Built Zendesk monitoring tools for customer support operations. Created KPIs for following up on the team's operations i.e. inflow tracking, average handle time, customer satisfaction, total resolution time, number of touches, policy adherence, etc.
Associate Program Manager
Uber
- Implemented regional fraud detection processes, generating annual savings of around US $234,000.
- Owned the development of an in-app feature to improve the overall experience in cash trips, driving operational efficiencies by decreasing LATAM's arrears defect rate by 1,094 bps.
- Optimized support processes in LATAM, driving annual savings of around US $990,000 per year.
Experience
Qlikview Dashboard | Migration and Repatriation between Mexico and the USA
https://drive.google.com/file/d/1ERVksRfwJu7L_14md4RgouQW18QftqDb/view?usp=sharingTableau Dashboard | Twitter Data Analysis for Conference
https://drive.google.com/file/d/1JEQ9JK8tGU0-Ps5YdsGAsjmjX6nAI6N7/view?usp=sharingThey required assistance in organizing, cleaning, and analyzing the data to identify the most relevant candidates to host the conference based on retweets and favorites and build a Tableau dashboard that would show the conclusions at first glance.
STEPS TAKEN
1) Identifying user vs. bot
2) Grouping sentiment values
3) Validating location
4) Standardizing retweets and favorite scores.
5) Calculating weighted relevance
6) Creating a Tableau dashboard
Dashboard for a Sales Team
https://drive.google.com/file/d/1rH_ZmP5IARhdSt4stocLkHDzYofAQUMh/view?usp=drive_link1. Analyzing revenue and profit results for the last four quarters and comparing them with the previous year (general overview and breakdown by regions and item types).
2. Identifying the countries and regions with the best sales performance over the past five years by examining the number of sales and comparing revenue and profit.
3. Understanding global sales trends for different item types by tracking trends by country and region, identifying any changing order priorities, and analyzing order management for critical, high, normal, and low priority orders.
4. Examining the time period between order and ship date (breakdown by item type and region) and providing a comparison of the last five years in this regard.
Education
Master's Degree in Data Science
Universidad Internacional de la Rioja - Remote
Bachelor's Degree in Industrial Engineering
Universidad La Salle - Mexico City
Certifications
Análisis y Visualización de Datos
Universidad Internacional de La Rioja
Skills
Libraries/APIs
Zendesk API, Pandas, NumPy, Scikit-learn
Tools
Tableau, Spreadsheets, Microsoft Power BI, Google Sheets, Looker, Excel 2013, AutoCAD, BigQuery
Paradigms
Business Intelligence (BI)
Platforms
Microsoft, QlikView, Zendesk, Azure
Languages
SQL, Python, C
Storage
PostgreSQL, Google Cloud, MongoDB
Other
Dashboards, Charts, Dashboard Development, Data Analysis, Dashboard Design, BI Reports, Interactive Charts, Enterprise, Data Analytics, Reporting, Exploratory Data Analysis, Data Visualization, Statistical Analysis, Linear Regression, Correlational Analysis, Business Analysis, Google BigQuery, Statistics, Data, Big Data, Quality Control (QC), Physics, Administration, Calculus, Lean Project Management, Waterfall Methodology, Markets, Supply Chain, Thermodynamics, Electronics, Instrumentation, Advertising, Data Science, Azure Databricks
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