Jose Mari A Consador

Collaborated as the tech lead for the development of the Zendesk support for Slack integration. We created a middleware to handle events from Zendesk to be pushed as Slack messages to different channels based on configurations.

Technologies used were Laravel for account set up, Go as the primary middleware backed by a Redis worker queue, and Ruby (Capybara) for browser tests.

I was the tech lead for the Zendesk Shopify Integration V2 which adds the Zendesk Widget to a Shopify storefront. Added an admin page via the Shopify dashboard to manage the configuration, setup workers to process app installation, uninstallation, and attaching the widget via the Shopify API, this was built using Laravel 5.3.

Another part of this project was to update the Shopify app in Zendesk (https://www.zendesk.com/apps/support/shopify-for-support) to use React.

Technologies used were Laravel, React, Redux, Redis, MySQL, Docker, and Jest/PHPUnit for unit testing.

I built a HubSpot app that creates timeline events based on Zendesk Support ticket events.

The project was built using Laravel, Redis as a worker queue, and Capybara for automated browser tests.

Built an Outlook add-in that enables users to create Zendesk Support tickets straight from Outlook and this was made using Laravel 5.2 and Vue on the front end. Used Outlook's JavaScript and AWS SOAP API to fetch user information and email contents, which is then sent to the Zendesk API.

Upgraded the client to use a more semantic syntax, improved error logging and debugging, documentation, and added unit tests. This was all done to make the Zendesk API more accessible to PHP developers.

Took over an existing plugin and refactored the whole codebase to a more object-oriented structure, added unit tests, and automated the deploy and release to WordPress' SVN repository.

I also occasionally respond to support forum inquiries for the plugin.

Was one of the representatives for our team to the Zendesk Engineering Summit for 2018 which was held in Oakland/San Francisco, CA.

Shared the stage with a colleague to talk about Cross-region Development where we talked about our experiences as a cross-region team. We discussed our challenges and how we try to overcome them. Apart from that I also shared our development strategy for one project and how we planned to use our resources the best way to maximize timezone differences.

Started developing a gamified Human Resource Information System using CodeIgniter for the REST API and backbone.js as the front-end for a single page application. The gamified HR system provides incentives to employees for completing goals and other performance indicators which can be used for a Balanced Score Card.

Worked with the original authors of PeepSo (WordPress social network plugin) to create features/plugins such as Friends, Messaging, and Tagging. We maintained the quality of our plugins by adhering to WordPress development best practices and ensuring good code coverage for unit tests.

Built an eCommerce site for a local flower shop using Magento. Implemented custom payment methods and checkout options such as delivery schedules. The site was originally built using CodeIgniter, after maintaining it for a few months I proposed to move the site to Magento to take advantage of the built-in features such as inventory, order tracking, and payment processing; all of which were a bit lacking from the previous version.

* The site has since moved to Shopify.