Mavis Omologe
Verified Expert in Engineering
ServiceNow Developer
Mavis is a proficient ServiceNow developer, certified as both a Certified System Administrator and Certified Application Developer. With expertise in ITIL v4 and ServiceNow IT Service Management (ITSM), I adeptly utilizes my skills as a ServiceNow developer to address complex organizational challenges and overcome bottlenecks with precision. My ability to translate requirements into scalable & sustainable ServiceNow implementations ensures that my solutions yield measurable results.
Portfolio
Experience
Availability
Preferred Environment
Windows, APIs, MacBook
The most amazing...
...Thing I've worked on is using the ServiceNow platform to enhance business efficiency and compliance and provide value-added solutions for my clients.
Work Experience
ServiceNow ITSM Developer | Employee Center Specialist
Miller Thompson LLP
- Excelled in configuring the SNow platform to align with the distinctive needs of the Employee Center Pro portal. My skills encompass establishing workflows, designing forms, managing notifications, and implementing user access controls.
- Incorporated custom themes, logos,and color schemes effectively to elevate the portal's visual appeal and user experience. I have a wealth of experience in branding and designing portals to align with organizational branding guidelines.
- Showcased my proficiency in optimizing portal navigation to enhance user accessibility and streamline access to vital features and information. This entailed structuring menus, categories, and links in a logical and intuitive fashion.
- Designed workflows and defined service-level agreements (SLAs) and schedules according to client specifications. Participated in process redesign workshops and offered technical feasibility assessments on the IT Service Management (ITSM) module.
- Demonstrated my adeptness in crafting a well-structured taxonomy and a mega menu header style. Created menus that enable seamless navigation and streamlined access to different sections within the portal.
- Specialized in crafting custom widgets designed to cater to the distinct requirements of the Employee Service Center Pro portal. These widgets were developed to showcase targeted information, streamline operations, and enrich user engagements.
- Contributed to elevating the portal's overall user experience by conducting thorough user research, collecting feedback, and implementing enhancements. Also ensured that the portal effectively meets and surpasses user needs and expectations.
- Collaborated with cross-functional teams comprising HR and end-users. Communicated the project's progress, gathered requirements,and sought feedback in a conducive environment for successful portal implementation and adoption.
- Exhibited a proactive attitude towards staying abreast of the newest ServiceNow features and best practices. This dedication enables me to consistently enhance the Employee Center Pro portal for optimal performance.
ServiceNow Consultant
RBRO Solutions
- Developed reporting capabilities to provide insights into hardware asset utilization, maintenance history, warranty status, and other relevant metrics.
- Developed and implemented various components within the ServiceNow platform, including client scripts, UI policies, and business rules. Demonstrated proficiency in hands-on scripting on both the client and server sides.
- Created use cases, test cases, system specification documents (SSD), and functional specification documents (FSD).
- Gained experience in developing ServiceNow applications based on business requirements and technical design documents.
- Created reports and dashboards within ITSM and other reporting platforms to enhance help desk performance and optimize operational efficiency.
Business Process Consultant
Sanofi
- Gained experience in the development of ServiceNow applications, translating business requirements and technical design documents into functional solutions.
- Created workflows and integrations to manage hardware asset procurement and purchasing processes, including requisitions, approvals, purchase orders, and receiving processes.
- Contributed to developing and implementing client scripts, UI policies, and business rules in ServiceNow. Demonstrated hands-on expertise in scripting on the platform's client and server sides.
- Collaborated with stakeholders to understand, document, and prioritize process and ServiceNow enhancement requirements.
ITSM Coordinator
PSR Humberline Pallet Service
- Implemented incident, change, problem, and service request management and set up workflows to streamline processes.
- Conducted daily ServiceNow administration tasks, ensuring the smooth and efficient operation of the platform.
- Configured tables, applications, forms, email notifications, and SLAs for priority tickets, contributing to the comprehensive setup and customization within the ServiceNow platform.
ITSM Coordinator
BMO Bank of Montreal
- Delivered and deployed ServiceNow solutions, focusing on incident management, change management, problem management, and service request management to enhance organizational processes and efficiency.
- Created and maintained comprehensive documentation, including process flows, technical specifications, and user manuals.
- Designed and developed efficient HR workflows, including case management, employee self-service portals, and ticketing systems.
- Configured and customized the ServiceNow HR Service Delivery (HRSD) modules to align with client-specific HR processes and policies.
- Facilitated and led requirements and training sessions, managing audiences ranging from 10 to 50 participants in each session.
Experience
Email Notification
ServiceNow Reporting Specialist | ITSM Developer
My suggestion to the team was to use the incident, where everything is already set up, rather than the problem module. I took care of the plugin for major incidents, ensuring that the incident was reported to the appropriate incident team and that the policies were in place.
Ascertaining the number of tiers the business wanted, I ensured that an incident major—more similar to a manager—had tier support.
My recommendations centered on enhancing our incident and problem management processes by incorporating significant incidents.
Service Catalog
To increase employee productivity, I helped look at the categorization and subcategorization of services in my environment to determine whether they conformed to ITIL's best practices. I checked the naming conventions for services to see if they are customer-facing and user-facing. I also checked the title and description of the services and the image to see if they represented the services correctly. I checked to see if the technical catalog was mixed with the service catalog because, according to ITIL's best practices, the service catalog should be separate from the technical catalog.
Education
Graduate Certificate in Business Administration
Herzing College - Toronto, Canada
Graduate Certificate in Project Management and Environmental Studies
Seneca College - Toronto, Canada
Certifications
ServiceNow Business Continuity Management (BCM)
ServiceNow
ServiceNow Certified Application Developer (CAD)
ServiceNow
ServiceNow Certified System Administrator (CSA)
ServiceNow
Lean 6-Sigma Yellow Belt
The Hospital for Sick Children
Skills
Libraries/APIs
Jira REST API
Tools
Excel 2013, Word 2016
Languages
JavaScript, Processing
Paradigms
Agile Project Management, Agile Workflow, ITIL, Management
Platforms
Windows
Storage
PL/SQL Developer
Other
Agile Sprints, Lean Product Development, Microsoft 365, ITIL 4, Business Continuity, Development, System Administration, Business Processes, Programming, Coding, Process Design, Process Flows, Processing.js, SAP ERP, APIs, ServiceNow, IT Service Management (ITSM), MacBook
How to Work with Toptal
Toptal matches you directly with global industry experts from our network in hours—not weeks or months.
Share your needs
Choose your talent
Start your risk-free talent trial
Top talent is in high demand.
Start hiring