Muhammed Popoola
Verified Expert in Engineering
System Administrator and Developer
Muhammed is a desktop engineer with a decade of experience. He specializes in Microsoft Intune for mobile devices and application management, as well as in device security and access management. Muhammed has worked with many clients in the healthcare, IT, finance, and travel sectors.
Portfolio
Experience
Availability
Preferred Environment
Microsoft 365, Azure, ServiceNow, Microsoft Intune
The most amazing...
...thing I've built is the infrastructure to support the deployment of Autopilot hybrid Azure AD-joined devices over Always on VPN for enterprise and Intune apps.
Work Experience
Intune Engineer | Desktop Support Engineer
Freelance Clients
- Built infrastructure to support deployment for Autopilot hybrid Azure Active Directory (Azure AD)-joined devices over Always on VPN.
- Deployed 5,000+ Windows 10 devices, including PCs, laptops, and all-in-one PCs across a National Health Service (NHS) hospital. Deployed thousands more across other businesses.
- Managed Microsoft technologies, including Microsoft 365, Autopilot, Exchange Online, Microsoft Teams, and OneDrive.
- Installed and configured Network Device Enrollment Service (NDES) and Remote Authentication Dial-In User Service (RADIUS) Server roles on Windows Server 2016.
- Managed Win32 application packaging and deployment using Intune.
- Deployed Windows 10 using Specops with Microsoft Deployment Toolkit (MDT) and USB drive.
- Installed and configured Azure AD Connect and a certificate connector for Intune.
- Issued and managed Simple Certificate Enrolment Protocol (SCEP) deployment via Intune. Configured the VPN client device tunnel to use a device certificate for authentication when connecting to the VPN server.
Technical Sales Engineer
Telvida International Systems Ltd
- Provided technical consultancy on Voice over Internet Protocol (VoIP) telephony, video conferencing, and storage solutions.
- Installed and provided support services for Polycom video conferencing equipment, Avaya IP phones, and L3 switches.
- Deployed Windows server and client operating systems and managed Microsoft 365 solutions.
- Responded to customer support requests in a timely manner, as specified in the customer's service-level agreement (SLA).
- Conducted a product demo of unified communication solutions tailored to client's needs and achieved requests for quotes (RFQs).
- Ensured the company retained its Polycom Gold partner rating by exceeding sales targets.
Service Desk Analyst
NTA-Star TV Network
- Provided 1st line support to users who contacted the service desk.
- Resolved tickets efficiently and accurately via the ITSM ticketing tool and completed new joiner requests, password resets, and other related issues.
- Escalated unresolved problems and requests to the proper tier 2 or 3 support teams.
- Installed and configured computer hardware, operating systems, and applications and repaired hardware.
Experience
VMware VDI Onboarding Project
Migration from Windows 7 to Windows 10
Education
Master's Degree in Information Technology
University of East London - London, United Kingdom
Certifications
IGEL Certified Engineer
IGEL
Microsoft Specialist: Windows 7, Configuring
Microsoft
Microsoft Certified Solutions Associate: Windows Server 2008
Microsoft
Microsoft Certified Professional
Microsoft
Microsoft Certified IT Professional: Enterprise Administrator on Windows Server 2008
Microsoft
Skills
Tools
BitLocker, Microsoft Intune, System Center Configuration Manager (SCCM), VPN, User State Migration Tool (USMT), Microsoft Deployment Toolkit (MDT)
Platforms
Windows, Azure, Windows Server
Other
Hardware Repair, Autopilot, Printing, Microsoft 365, Server Configuration, Group Policy, Single Sign-on (SSO), Patches & Updates, Remote Desktop Protocol (RDP), Virtual Desktop Infrastructure (VDI), IT Service Management (ITSM), Networking, Web Development, Security Groups, User Account Control (UAC), Registries, X.509 Certificates, Remote Support, VMware vCenter, VMware ESXi, Polycom, VoIP, Inventory, ServiceNow
Frameworks
Windows PowerShell
Storage
Azure Active Directory
Languages
Python, HTML5, Java
Paradigms
Management
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