Paul Kong
Verified Expert in Engineering
eCommerce Solutions Architect and Developer
Paul is a customer experience-focused eCommerce solutions architect who has recently been part of the B2B Commerce practice at Salesforce. He transforms and optimizes digital capabilities, internal processes, and UX for B2B, B2C, D2C, and consumer tech clients. Paul is keen to identify and deeply understand cross-functional trade-offs and solve business problems across the enterprise, comprising an interdependent application landscape and web service integrations.
Portfolio
Experience
Availability
Preferred Environment
Salesforce B2B Commerce, Shopify, Salesforce Commerce Cloud (SFCC), Salesforce Service Cloud
The most amazing...
...eCommerce solution I've delivered is a Salesforce B2B Commerce Cloud webstore for a Fortune 500 distributor—with integrations that improved overall CSAT by 30%.
Work Experience
eCommerce Solutions Architect
Salesforce
- Improved page speed from 5 – 7 to 1 – 3 seconds after helping a $32 billion distributor and retailer launch four new webstores on Salesforce B2B and B2C Commerce Cloud.
- Helped the enterprise make strategic decisions by providing recommendations on the future vision for customer experience.
- Oversaw the development process by translating requirements for developers, utilizing an Agile development methodology.
Management Consultant
Accenture
- Worked with the client's internal team as a project manager to implement Salesforce B2C Commerce Cloud out-of-the-box features.
- Improved new product deployment time by 50% after engaging as a functional lead to deliver an eCommerce process improvement project focused on new product launches, including attributes and assets required.
- Reduced lead-to-order time by 73% and order processing by 50% and enhanced billing accuracy by 40%, functioning as a solution architect. Designed and prioritized the overall solution for the order management and subscription platform.
Management Consultant
Deloitte Digital
- Helped clients transition from legacy systems to new eCommerce and CRM platforms.
- Re-engineered their business processes to improve internal operations.
- Coached clients on Agile principles, helping them adopt an Agile development methodology.
Senior eCommerce Consultant
Capgemini
- Transitioned a company from legacy systems to NetSuite's SuiteCommerce platform.
- Conducted a digital capability maturity assessment for the largest skincare retailer, which led to a SAP Hybris and Salesforce Service Cloud implementation and change management activities.
- Helped a large B2B distributor implement CloudCraze and Salesforce Service Cloud to improve eCommerce and contact center operations.
Founder
Fireplace Junction
- Established relationships with vendors and launched an eCommerce store on Shopify.
- Optimized the website UX to improve conversions, rewrote product content for SEO, created pay-per-click campaigns, and developed a social media presence.
- Handled all operations, including order management, customer service, and financials.
Experience
B2B and B2C eCommerce Implementation for a $32 Billion Distributor and Retailer
I handled roadmap creation and solution design, driving change and managing and grooming the backlog. I also led the cross-functional collaboration between Commerce, UX, Marketing, Customer Service, and IT to launch three B2C stores and one B2B eCommerce webstore that averaged over 11 million monthly users.
The client's website speed improved from an average of 5 – 7 seconds load time to 1 – 3 seconds. We also implemented many new customer self-service, personalization, payment, and 3rd-party integrations and capabilities, improving the overall customer satisfaction (CSAT) score by 30%.
Education
Bachelor's Degree in Finance
Georgia Institute of Technolology - Atlanta, Georgia, USA
Certifications
Salesforce Certified Platform App Builder
Salesforce
Salesforce Certified Administrator
Salesforce
Skills
Tools
Salesforce Commerce Cloud (SFCC), SAP Hybris
Languages
Python
Platforms
Salesforce, Shopify, CloudCraze, Demandware, SuiteCommerce
Paradigms
Agile Software Development, B2B, Agile, B2C, Search Engine Optimization (SEO), Pay-per-Click (PPC)
Other
Salesforce B2B Commerce, eCommerce, Business to Consumer (B2C), Direct to Consumer (D2C), Salesforce Service Cloud, Salesforce System Administration, Business Process Modeling, Solution Design, Feature Roadmaps, eCommerce APIs, Agile Software Testing, NetSuite, Business Analysis, Solutioning, Content Management, Customer Service, Vendor Selection, Order Management, Content Management Systems (CMS), Digital Asset Management, Payment APIs, On-site Search, User Experience (UX), Business Requirements, Technical Requirements, User Requirements, Process Flows, Data Modeling
How to Work with Toptal
Toptal matches you directly with global industry experts from our network in hours—not weeks or months.
Share your needs
Choose your talent
Start your risk-free talent trial
Top talent is in high demand.
Start hiring