Ralph Raul Nicdao
Verified Expert in Support and Operations
Support & Operations Expert
San Pablo City, Calabarzon, Philippines
Toptal member since February 10, 2026
Ralph is an admin executive virtual assistant with 6+ years of experience supporting founders and executives in fast-paced environments. He's an expert in calendar and inbox management, CRM updates, client communication, data reporting, and process optimization. Ralph is tech-savvy, proactive, and detail-oriented, with strong follow-through and clear communication skills.
Expertise
- Calendar Management
- Customer Service
- Data Analysis
- Email Management
- Google Workspace
- Microsoft Office
- Project Management
- Salesforce
Work Experience
Salesforce Admin
MitoAction
- Configured and maintained Salesforce workflows, fields, and reports to optimize data accuracy and streamline processes.
- Managed user access, profiles, and permissions, ensuring secure and efficient CRM usage across teams.
- Developed dashboards and reports to provide actionable insights for sales, marketing, and operations teams.
- Collaborated with cross-functional teams to align Salesforce configuration with business needs and project requirements.
Admin Virtual Assistant
BrightEdge
- Prepared reports, presentations, and documentation to support decision-making and team projects.
- Streamlined administrative workflows by implementing efficient filing, scheduling, and tracking systems.
- Managed calendars, emails, and meetings for executives, ensuring smooth daily operations and timely follow-ups.
- Handled confidential information and correspondence with discretion, maintaining high trust and professionalism.
Operations Analyst, Customer Service Support
TTEC
- Improved resolution efficiency by analyzing workflow gaps and recommending process improvements. Generated weekly operational reports tracking KPIs, SLAs, and performance trends to support data-driven decision-making.
- Reduced customer escalations through proactive issue analysis and enhanced response procedures. Managed daily customer interactions while maintaining high satisfaction and quality standards.
- Identified recurring service issues and implemented solutions that decreased repeat contacts. Collaborated with cross-functional teams to streamline processes and improve turnaround times.
Project History
Salesforce CRM Optimization and Automation
Improved CRM adoption, streamlined reporting, and boosted operational efficiency across departments.
I configured Salesforce workflows, dashboards, and reports to improve data accuracy and visibility. I also managed user access, trained team members on best practices, and implemented process automations to streamline tasks and boost team efficiency.
Executive Support for Multi-entity CEO
Enhanced executive productivity, reduced missed follow-ups, and improved team coordination.
I managed executive calendars, emails, and client communications across multiple businesses. I also streamlined reporting, scheduling, and task follow-ups, keeping projects on track and operations running efficiently.
Education
Bachelor's Degree in Finance
University of Makati - Makati City, Philippines
Certifications
Certificate of Recognition
TTEC
Skills
Tools
Trello, Slack
Administrative Operations
Customer Service, Data Entry, Email Management, Calendar Management, Documentation, Workflows
Collaboration Tools
Zoom
Communication
Client Communication
Data & Reporting
KPI Tracking
Productivity Suites
Microsoft Excel, Google Sheets, Spreadsheet Auditing
Sales Operations
CRM Data Entry
Tool Features
Reporting
Business Function Support
Dashboards
CRM & Sales Tools
Salesforce, HubSpot CRM
Marketing Tools
Canva, Buffer
Automation & No-code
Zapier
Product Support
Integrations
Other
Google Workspace, Microsoft Office, Customer Relationship Management (CRM), Root-cause Analysis (RCA), Cross-team Communication, Data Reporting, Salesforce.com Administration, Data Accuracy & Reporting, Project Management, Customer Support, Financial Reporting, Data Analysis, Process Improvement Project Management, Finance
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