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Eileen Tong, Designer in Robbinsville, NJ, United States
Eileen Tong

Designer in Robbinsville, NJ, United States

Member since February 22, 2021
Eileen is a skilled UX designer and researcher with six years of experience. As a senior product designer at McKinsey & Company, she implemented a self-serve analytics system for internal staff that resulted in an unprecedented 40% increase in downloads in the first week of launch with no marketing. She has driven company success in the healthcare, disaster relief, food services, and eCommerce sectors. Eileen's professional experience is backed by a master's in human-computer interaction.
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Employment

  • Senior Product Designer

    2017 - PRESENT
    McKinsey & Company
    • Created and implemented two major competitive enterprise vendor evaluation processes for vendor selection through a user-centered design process, resulting in vendors that were more suited to user needs.
    • Established UX best practices for enterprise vendor implementation, including iterative test-and-learn cycles to improve the new user experience for a company-wide analytics system. This resulted in a 40% increase in downloads post-launch.
    • Designed a custom data visualization template to improve the efficiency of how colleagues create dashboards and visualizations. This significantly reduced time spent on creating visualizations and dashboards.
    Technologies: Adobe, Sketch, InVision, User Experience (UX), UX, UX Design

  • UX Designer

    2016 - 2017
    Northwell Health
    • Created a service design blueprint around the clinical trial process to redesign the clinical trial section of Northwell.
    • Conducted competitive analysis and information architecture restructuring to redesign the Contact Us section of the Northwell website.
    • Led user research projects to support marketing and communication initiatives.
    Technologies: Optimal Workshop, Sketch, InVision, UX, User Experience (UX), UX Design
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Education

  • Master's Degree in Human Computer Interaction
    2014 - 2016
    DePaul University - Chicago, Illinois, USA
  • Bachelor's Degree in Accounting
    2007 - 2011
    University of Pittsburgh - Pittsburgh, Pennsylvania, USA

Experience

Tools

Location

Robbinsville, NJ, United States

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