Erin Stewart, Designer in Chattanooga, TN, United States
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Erin Stewart

Verified Expert  in Design

UX Designer

Location
Chattanooga, TN, United States
Toptal Member Since
December 2, 2015

Erin has over ten years of experience in product design and agile product management, leading various responsive web and native app projects for eCommerce, B2C, and B2B organizations. She works with the US and global organizations ranging from startups to large Fortune 500 companies to create inspired and innovative products. She also enjoys helping build out new, agile product teams and is well versed in Agile, Scrum, and Kanban.

MockupsUX DesignVisual DesignUI ComponentsUX StrategyLayoutWeb UX DesignUser FlowsUser Experience (UX)WireframingResearchWebAppB2BUI DesignProduct DesignTechnicalBalsamiqSketchOnboarding UXUsability TestingCXEdTechMarketingCustomer ExperienceMarvel

Portfolio

Work Experience

Co-founder

2023 - PRESENT
Bennett Row
  • Co-founded a baby and toddler pajama line called Bennett Row.
  • Designed and built our Shopify website, www.bennettrow.com.
  • Oversaw eCommerce technology, inventory management, order fulfillment, and finance for the business.
Technologies: Shopify, eCommerce UX, eCommerce UI, Content Management Systems (CMS)

Owner | Product and User Experience Strategist

2016 - PRESENT
Scenic West Design, LLC
  • Provided freelance and contract user experience, product management consulting, and leadership.
  • Helped companies build Agile product teams and establish the iterative design to development processes.
  • Worked with startups to lead UX and product strategy for new products.
  • Collaborated with large eCommerce companies to optimize cross-device experiences for maximum conversion rates and AOV through user experience improvements.
  • Worked with education tech companies and professional associations to create engaging online community experiences that sell courses and memberships.
  • Led product design for a video-based learning platform startup that provides easy-to-use course authoring and a mobile-first learner experience.
  • Created web and native applications for B2B SaaS companies, often leveraging ML and AI, to solve a wide range of business needs, such as HR employee engagement, finance/legal document processing, medical research, and operational emergency management.
  • Led a product redesign for a finance B2B SaaS product that provides billing and revenue management for subscription services and SaaS products.
Technologies: A/B Testing, Web App UI, Data-heavy Design, Interactive Prototypes, User Requirements, Visual Design, Mobile Web, Agile UX, Software as a Service (SaaS), Adobe Illustrator, Digital Product Design, Marvel App, UX Prototyping, Mockups, iOS, Android, Writing & Editing, Enterprise, Enterprise Design, Higher Education, E-learning, Responsive Web Apps, Educational Portals, Learning Management Systems (LMS), Product Roadmaps, Usability, User-centered Design (UCD), eCommerce Platforms, Product Management, Product Ownership, Scrum, Minimum Viable Product (MVP), Mobile UX, User Testing, Conversion Rate, Mobile eCommerce, eCommerce Analysis, Conversion, Onboarding, eCommerce Web Design, Kanban, User Stories, Style Guides, Training, Training & Training Content Development, Edtech Design, Education Technology (Edtech), Education, User Journeys, Enterprise SaaS, Product Pages, B2C, Business to Business to Consumer (B2B2C), B2B2C, B2B, Design Leadership, Technical Design, Design, Instructional Design, Team Leadership, Accessible Design, Web Accessibility, Market Research, Mobile Mapping, Mapping, CRM Design, Interaction Design (IxD), Interactive UX, Weather, Point Clouds, Retail & Wholesale, Stripe Checkout, Figma, Accessibility, Conversion Rate Optimization (CRO), User Research, Agile Product Management, B2B Designer, Product Design, User Flows, Web App Design, Web App UX, App UX, Web UI, SaaS Design, SaaS, Web UX, UX Audits, Web Design, Complex Application User Interfaces (UI), Mobile UI, Responsive, Usability Testing, eCommerce UI, eCommerce Design, eCommerce, UX Design, UI Design, User Experience (UX), Wireframing, Google Hangouts, Slack, Asana, Trello, Pivotal Tracker, Jira, Google Docs, Lucidchart, Validately, Usertesting.com, Marvel, InVision, Sketch, Shopify, Shopify Design, User Interviews, Research, Competitive Analysis, Market Research & Analysis, Web, Design Systems, Customer Journeys, Prototyping, User Personas, MVP Design, Product Benchmarking, Workshop Facilitation, Mobile App Design, Responsive Web Design (RWD), SaaS Product Management, Product Strategy Consultant, UI Components, UX Strategy, Customer Portals, UX Wireframes, Strategy, User Scenarios, UX Research, Product Discovery, Qualitative Research, Quantitative Research, Research Reports, Remote User Testing, Fintech, User Journey Maps, Information Architecture (IA), White Labeling, Mobile UI Design, Management, Dashboards, Data Visualization, Dashboard Design, File Sharing, Mobile Design, Mobile UX Design, Machine Learning, Data Science, Reports, Artificial Intelligence (AI), WCAG 2, Best Practices in Design, Construction Management, Landing Page Design, Rapid Prototyping, Mobile First, Ideation, Component Libraries, Branding, UX Documentation, Layout, UI Libraries, Copywriting, Mobile, User Engagement, Design Thinking, Design Research, UX Review, Web UX Design, Click-through Rates (CTR), Search Engine Optimization (SEO), WebApp, UI Audits, Leadership, CX Strategy, Consulting, Shopping Carts, Checkout, WordPress, Marketplace Design, Online Auctions, WooCommerce, WP eCommerce, Product Detail Pages, Content Management Systems (CMS), Business Intelligence (BI), Journey Mapping, Workshops, Digital Innovation, Predictive Analytics

eCommerce User Experience Leader

2013 - 2016
CustomInk
  • Led the framework design of a cross-device, interactive custom t-shirt design lab to replace the current lab.
  • Led a project design team that included one additional UX designer, two visual designers, and me.
  • Managed product and led UX development for CustomInk's new responsive style guide/UI framework, which supports UI development for our continuous deployment product development team.
  • Managed product and led UX development for Booster.com eCommerce buyer experiences, including shopping cart and product pages.
  • Led UX design for Booster.com's mobile-first responsive shopping cart.
Technologies: A/B Testing, Web App UI, Interactive Prototypes, User Requirements, Visual Design, Mobile Web, Agile UX, Lean UX, Adobe Illustrator, Digital Product Design, UX Prototyping, Mockups, Writing & Editing, Responsive Web Apps, Product Roadmaps, Usability, User-centered Design (UCD), eCommerce Platforms, Product Management, Product Ownership, Mobile UX, User Testing, Conversion Rate, Mobile eCommerce, eCommerce Analysis, Conversion, eCommerce Web Design, Kanban, User Stories, Style Guides, Training, Training & Training Content Development, Jira, CSS3, HTML5, User Journeys, Product Pages, B2C, Design Leadership, Technical Design, Design, Team Leadership, Slack, Google Hangouts, Market Research, Interaction Design (IxD), Interactive UX, Retail & Wholesale, Conversion Rate Optimization (CRO), User Research, Agile Product Management, Product Design, User Flows, Web App UX, Web App Design, App UX, Web UI, Web UX, UX Audits, Web Design, Complex Application User Interfaces (UI), Mobile UI, Responsive, Usability Testing, eCommerce UI, eCommerce Design, eCommerce, UX Design, UI Design, User Experience (UX), Wireframing, Google Docs, Usertesting.com, Sass, CSS, HTML, InVision, Sketch, Balsamiq, Fashion, User Interviews, Research, Competitive Analysis, Market Research & Analysis, Web, Design Systems, Customer Journeys, Prototyping, User Personas, MVP Design, Product Benchmarking, Workshop Facilitation, Responsive Web Design (RWD), SaaS Product Management, Product Strategy Consultant, UI Components, UX Strategy, Customer Portals, UX Wireframes, Strategy, User Scenarios, UX Research, Product Discovery, Qualitative Research, Quantitative Research, Research Reports, Remote User Testing, User Journey Maps, Information Architecture (IA), Mobile Design, Mobile UX Design, Reports, Best Practices in Design, Landing Page Design, Rapid Prototyping, Mobile First, Ideation, Component Libraries, Branding, UX Documentation, Layout, UI Libraries, Copywriting, Mobile, User Engagement, Design Thinking, Design Research, UX Review, Web UX Design, Click-through Rates (CTR), Search Engine Optimization (SEO), WebApp, CX Strategy, Shopping Carts, Checkout, Product Detail Pages, Business Intelligence (BI), Journey Mapping, Workshops, Digital Innovation

Education Technology User Experience Leader

2013 - 2015
YourMembership
  • Led responsive UX efforts for client implementations of YourMembership Learning's highly customizable Learning Management System (LMS).
  • Led responsive UX design for a redesign of Intel's Retail Edge online education and certification program and Intel's Reseller Training app.
  • Oversaw UI development and visual design for Intel's Retail Edge program.
  • Worked on responsive UX design for Congress of Neurological Surgeon's (CNS) Neurosurgery Wiki.
  • Worked on American College of Cardiology's board exam test prep app.
Technologies: Web App UI, Data-heavy Design, Interactive Prototypes, User Requirements, Visual Design, Mobile Web, Agile UX, Software as a Service (SaaS), Balsamiq Mockups, Digital Product Design, UX Prototyping, Mockups, Enterprise, Enterprise Design, Higher Education, E-learning, Responsive Web Apps, Educational Portals, Learning Management Systems (LMS), Usability, User-centered Design (UCD), Mobile UX, Onboarding, Edtech Design, Education Technology (Edtech), Education, User Journeys, Enterprise SaaS, Business to Business to Consumer (B2B2C), B2B2C, B2B, Design Leadership, Design, Instructional Design, Accessible Design, Web Accessibility, Interaction Design (IxD), Interactive UX, Accessibility, Agile Product Management, B2B Designer, Product Design, User Flows, Web App UX, Web App Design, App UX, Web UI, SaaS Design, SaaS, Web UX, UX Audits, Web Design, Complex Application User Interfaces (UI), Mobile UI, Responsive, UX Design, UI Design, User Experience (UX), Wireframing, Google Docs, InVision, Sketch, Balsamiq, Competitive Analysis, Market Research & Analysis, Web, Design Systems, Prototyping, User Personas, MVP Design, Product Benchmarking, Workshop Facilitation, Responsive Web Design (RWD), Product Strategy Consultant, UI Components, UX Strategy, Customer Portals, UX Wireframes, Strategy, User Scenarios, Product Discovery, Information Architecture (IA), White Labeling, Dashboards, Data Visualization, Dashboard Design, Mobile Design, Mobile UX Design, Reports, WCAG 2, Best Practices in Design, Rapid Prototyping, Ideation, Branding, UX Documentation, Layout, UI Libraries, Copywriting, User Engagement, Design Thinking, UX Review, Web UX Design, WebApp, CX Strategy, Consulting, Workshops, Digital Innovation

Product Manager | User Experience Leader

2012 - 2013
Brazen Careerist
  • Worked with the CEO, CTO, and COO to turn high-level business goals into a product roadmap.
  • Owned user experience and interaction design decisions for a new virtual career fair/live interview chat SaaS product, using workflow diagrams, wireframes, mockups, and rapid prototypes to convey concepts to stakeholders.
  • Served as an Agile Scrum team product owner for Brazen Connect, our enterprise SaaS virtual career fair, open house, live interview, and networking event platform.
  • Led the redesign of our corporate website to highlight our new B2B SaaS product.
  • Trained and mentored digital marketing staff and web interns on HTML, CSS, UI layout best practices, and content strategy.
  • Worked across the company, particularly with accounts, sales, and marketing team leadership, to identify product opportunities, conduct requirements gathering sessions, and document requirements for product backlog and upcoming releases.
Technologies: Web App UI, Interactive Prototypes, User Requirements, Visual Design, Agile UX, Software as a Service (SaaS), Balsamiq Mockups, Digital Product Design, UX Prototyping, Mockups, Writing & Editing, Responsive Web Apps, Product Roadmaps, Usability, User-centered Design (UCD), Product Management, Product Ownership, Scrum, Minimum Viable Product (MVP), User Testing, Conversion Rate, Conversion Rate Optimization (CRO), Onboarding, User Stories, Style Guides, Training, Training & Training Content Development, Jira, CSS3, HTML5, User Journeys, Enterprise SaaS, Business to Business to Consumer (B2B2C), B2B2C, B2B, Design Leadership, Technical Design, Design, Accessible Design, Web Accessibility, Market Research, jQuery, Interaction Design (IxD), Interactive UX, Accessibility, User Research, Agile Product Management, B2B Designer, Product Design, User Flows, Web App UX, Web App Design, App UX, Web UI, SaaS Design, SaaS, Web UX, Web Design, Complex Application User Interfaces (UI), Responsive, Usability Testing, UX Design, UI Design, User Experience (UX), Wireframing, Bootstrap, Google Docs, CSS, HTML, Balsamiq, User Interviews, Research, Competitive Analysis, Market Research & Analysis, Web, Design Systems, Customer Journeys, Prototyping, User Personas, MVP Design, Product Benchmarking, Workshop Facilitation, Responsive Web Design (RWD), SaaS Product Management, Product Strategy Consultant, UI Components, UX Strategy, Customer Portals, UX Wireframes, Strategy, User Scenarios, UX Research, Product Discovery, Qualitative Research, Quantitative Research, Research Reports, User Journey Maps, Information Architecture (IA), White Labeling, Dashboards, Data Visualization, Dashboard Design, Reports, Best Practices in Design, Landing Page Design, Rapid Prototyping, Ideation, UX Documentation, Layout, UI Libraries, Copywriting, User Engagement, Design Thinking, UX Review, Web UX Design, WebApp, CX Strategy, WordPress, Content Management Systems (CMS), Business Intelligence (BI), Journey Mapping, Workshops, Digital Innovation

User Experience Consultant

2011 - 2011
CGI Federal
  • Led mobile development best practice research.
  • Researched and evaluated native and mobile web application development options.
  • Advised healthcare team leadership on mobile user experience best practices.
  • Created wireframes for recommended features for MyMedicare.gov mobile website.
Technologies: Web App UI, User Requirements, Mockups, Adobe Creative Suite, Usability, User-centered Design (UCD), Technical Design, Design, Interaction Design (IxD), Interactive UX, Product Design, User Flows, Web App UX, Web App Design, App UX, Web UI, SaaS Design, SaaS, Web UX, Complex Application User Interfaces (UI), UX Design, UI Design, User Experience (UX), Wireframing, Research, Market Research & Analysis, Web, Responsive Web Design (RWD), UI Components, UX Strategy, UX Wireframes, User Scenarios, Dashboards, Data Visualization, Dashboard Design, Reports, WCAG 2, Best Practices in Design, Rapid Prototyping, Ideation, UX Review, Web UX Design, WebApp, CX Strategy, Consulting

User Experience Lead/Web Application Developer

2010 - 2011
Booz Allen Hamilton
  • Led user experience, prototyping, front-end development, and user research/testing for internal business intelligence web apps.
  • Worked with clients/senior level stakeholders to gather requirements, establish the timeline, and plan products.
  • Produced wireframes for new business intelligence web applications requested by company leadership.
  • Conducted user training sessions and wrote user documentation.
  • Improved business processes, data collection, and reporting practices through technical solutions and enhanced business processes.
Technologies: Web App UI, Data-heavy Design, User Requirements, Software as a Service (SaaS), Mockups, Enterprise, Enterprise Design, Usability, Training, Training & Training Content Development, CSS3, HTML5, B2B, Technical Design, Design, CRM Design, Bootstrap, Interaction Design (IxD), Interactive UX, B2B Designer, Product Design, User Flows, Web App UX, Web App Design, App UX, Web UI, SaaS Design, SaaS, Web UX, Complex Application User Interfaces (UI), UX Design, UI Design, User Experience (UX), Wireframing, jQuery, CSS, HTML, Microsoft Office, Adobe Creative Suite, Research, Market Research & Analysis, Web, UI Components, UX Strategy, User Scenarios, Quantitative Research, Dashboards, Data Visualization, Dashboard Design, Reports, Best Practices in Design, Rapid Prototyping, Ideation, UX Review, Web UX Design, WebApp, Business Intelligence (BI)

Web Development and Training Specialist

2008 - 2010
St. Mary's College of Maryland
  • Oversaw all project management and led front-end web development and site architecture for a college website, and supported the content management system.
  • Led site content migration and redesign projects supporting the implementation of a new content management system.
  • Wrote a web style guide, web technical guide, social network guidelines, CMS user documentation, and other training documentation for the college.
  • Created and managed the college's CMS training and user support program supporting over 200 web editors.
  • Managed the Web Services Intern Program.
  • Managed social networking guidelines and training efforts for the college.
  • Supervised web content development of all offices and departments on campus.
Technologies: Mockups, Writing & Editing, Higher Education, Educational Portals, Style Guides, Training, Training & Training Content Development, Edtech Design, Education Technology (Edtech), Education, Design, jQuery, Accessibility, User Flows, Web UI, Web Design, UX Design, UI Design, User Experience (UX), Wireframing, XML/XSLT, CSS, HTML, Adobe Creative Suite, Market Research & Analysis, Web, UI Components, Landing Page Design, Web UX Design, Search Engine Optimization (SEO), WordPress, Content Management Systems (CMS)
2009 - 2011

Master's Degree in Information Management (HCI)

University of Maryland, College Park - Maryland

2005 - 2008

Bachelor's Degree in Economics

St. Mary's College of Maryland - Maryland

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