Erin Stewart
Verified Expert in Design
UX Designer
Chattanooga, TN, United States
Toptal member since December 2, 2015
Erin has over 10 years of experience in product design and agile product management, leading various responsive web and native app projects for eCommerce, B2C, and B2B organizations. She works with US and global organizations ranging from startups to large Fortune 500 companies to create inspired and innovative products. She also enjoys helping build new, agile product teams and is well-versed in Agile, Scrum, and Kanban.
Portfolio
Work Experience
Owner | Product and User Experience Strategist
Scenic West Design, LLC
- Provided freelance and contract user experience, product management consulting, and leadership.
- Helped companies build Agile product teams and establish the iterative design to development processes.
- Worked with startups to lead UX and product strategy for new products.
- Collaborated with large eCommerce companies to optimize cross-device experiences for maximum conversion rates and AOV through user experience improvements.
- Worked with education tech companies and professional associations to create engaging online community experiences that sell courses and memberships.
- Led product design for a video-based learning platform startup that provides easy-to-use course authoring and a mobile-first learner experience.
- Created web and native applications for B2B SaaS companies, often leveraging ML and AI, to solve a wide range of business needs, such as HR employee engagement, finance/legal document processing, medical research, and operational emergency management.
- Led a product redesign for a finance B2B SaaS product that provides billing and revenue management for subscription services and SaaS products.
eCommerce User Experience Leader
CustomInk
- Led the framework design of a cross-device, interactive custom t-shirt design lab to replace the current lab.
- Led a project design team that included one additional UX designer, two visual designers, and me.
- Managed product and led UX development for CustomInk's new responsive style guide/UI framework, which supports UI development for our continuous deployment product development team.
- Managed product and led UX development for Booster.com eCommerce buyer experiences, including shopping cart and product pages.
- Led UX design for Booster.com's mobile-first responsive shopping cart.
Education Technology User Experience Leader
YourMembership
- Led responsive UX efforts for client implementations of YourMembership Learning's highly customizable Learning Management System (LMS).
- Led responsive UX design for a redesign of Intel's Retail Edge online education and certification program and Intel's Reseller Training app.
- Oversaw UI development and visual design for Intel's Retail Edge program.
- Worked on responsive UX design for Congress of Neurological Surgeon's (CNS) Neurosurgery Wiki.
- Worked on American College of Cardiology's board exam test prep app.
Product Manager | User Experience Leader
Brazen Careerist
- Worked with the CEO, CTO, and COO to turn high-level business goals into a product roadmap.
- Owned user experience and interaction design decisions for a new virtual career fair/live interview chat SaaS product, using workflow diagrams, wireframes, mockups, and rapid prototypes to convey concepts to stakeholders.
- Served as an Agile Scrum team product owner for Brazen Connect, our enterprise SaaS virtual career fair, open house, live interview, and networking event platform.
- Led the redesign of our corporate website to highlight our new B2B SaaS product.
- Trained and mentored digital marketing staff and web interns on HTML, CSS, UI layout best practices, and content strategy.
- Worked across the company, particularly with accounts, sales, and marketing team leadership, to identify product opportunities, conduct requirements gathering sessions, and document requirements for product backlog and upcoming releases.
User Experience Consultant
CGI Federal
- Led mobile development best practice research.
- Researched and evaluated native and mobile web application development options.
- Advised healthcare team leadership on mobile user experience best practices.
- Created wireframes for recommended features for MyMedicare.gov mobile website.
User Experience Lead/Web Application Developer
Booz Allen Hamilton
- Led user experience, prototyping, front-end development, and user research/testing for internal business intelligence web apps.
- Worked with clients/senior level stakeholders to gather requirements, establish the timeline, and plan products.
- Produced wireframes for new business intelligence web applications requested by company leadership.
- Conducted user training sessions and wrote user documentation.
- Improved business processes, data collection, and reporting practices through technical solutions and enhanced business processes.
Web Development and Training Specialist
St. Mary's College of Maryland
- Oversaw all project management and led front-end web development and site architecture for a college website, and supported the content management system.
- Led site content migration and redesign projects supporting the implementation of a new content management system.
- Wrote a web style guide, web technical guide, social network guidelines, CMS user documentation, and other training documentation for the college.
- Created and managed the college's CMS training and user support program supporting over 200 web editors.
- Managed the Web Services Intern Program.
- Managed social networking guidelines and training efforts for the college.
- Supervised web content development of all offices and departments on campus.
Education
Master's Degree in Information Management (HCI)
University of Maryland, College Park - Maryland
Bachelor's Degree in Economics
St. Mary's College of Maryland - Maryland
Skills
Tools
Usertesting.com, Validately, Trello, Slack, Google Hangouts, Figma, Jira, Marvel, Balsamiq Mockups, InVision, Sketch, Marvel App, Pivotal Tracker, Adobe Illustrator, WP eCommerce, MURAL, Balsamiq, Google Docs, Adobe Creative Suite, Microsoft Office, Lucidchart, Asana, Stripe Checkout
Languages
CSS3, HTML5, HTML, CSS, XML/XSLT
Platforms
MacOS, Shopify, Web, Mobile, WordPress, UserZoom, iOS, WooCommerce, Android
Industry Expertise
Education, Education Technology (Edtech), Retail & Wholesale, Fashion
Other
UX Audits, Web UX, Web UI, Market Research, Mobile UI, User Journeys, Mockups, Enterprise SaaS, SaaS, SaaS Design, Software as a Service (SaaS), eCommerce Platforms, App UX, Enterprise, Enterprise Design, Data-heavy Design, Web App UI, A/B Testing, Training & Training Content Development, Product Management, Product Ownership, Onboarding, Usability Testing, Scrum, Lean UX, Educational Portals, Learning Management Systems (LMS), Higher Education, Web App UX, Web App Design, User Flows, Product Roadmaps, Product Pages, CRM Design, B2C, B2B2C, B2B, Conversion Rate Optimization (CRO), Minimum Viable Product (MVP), User Experience (UX), eCommerce Web Design, UI Design, Kanban, Training, Usability, Mobile Web, Mobile UX, Responsive, User Stories, Wireframing, Product Design, User Testing, Interactive Prototypes, User-centered Design (UCD), User Requirements, Agile UX, UX Design, Style Guides, Conversion Rate, eCommerce UX, eCommerce, E-learning, Design Leadership, Technical Design, Edtech Design, Design, Digital Product Design, Instructional Design, Team Leadership, UX Research, Visual Design, Prototyping, Rapid Prototyping, User Interviews, User Research, eCommerce Design, eCommerce UI, Mobile eCommerce, eCommerce Analysis, Accessibility, Accessible Design, Web Accessibility, Conversion, Responsive Web Apps, Responsive Web Design (RWD), User Interface (UI), Web Design, Writing & Editing, Research, Competitive Analysis, Market Research & Analysis, Design Systems, Customer Journeys, User Personas, MVP Design, Product Benchmarking, Workshop Facilitation, Mobile App Design, SaaS Product Management, Product Strategy Consultant, UI Components, UX Strategy, Customer Portals, UX Wireframes, Strategy, User Scenarios, Product Discovery, Qualitative Research, Quantitative Research, Research Reports, Remote User Testing, Fintech, User Journey Maps, Information Architecture (IA), White Labeling, Mobile UI Design, Management, Dashboards, Data Visualization, Dashboard Design, Mobile Design, Mobile UX Design, Reports, WCAG 2, Best Practices in Design, Landing Page Design, Mobile First, Ideation, Component Libraries, UX Documentation, Layout, UI Libraries, User Engagement, Design Thinking, Design Research, Business to Business to Consumer (B2B2C), UX Review, Web UX Design, Click-through Rates (CTR), WebApp, UI Audits, Leadership, CX Strategy, Consulting, Shopping Carts, Checkout, Product Detail Pages, Content Management Systems (CMS), Business Intelligence (BI), Journey Mapping, Workshops, Digital Innovation, Predictive Analytics, Agile, Unmoderated Remote Usability Testing, Project Management, Personas, Design Thinking Facilitation, Design Workshops, Discovery Workshops, Ideation Workshops, Native Mobile Apps, Mobile Mapping, Mapping, Sass, Shopify Design, File Sharing, Machine Learning, Data Science, Artificial Intelligence (AI), Construction Management, Branding, Copywriting, Marketplace Design, Online Auctions, Bootstrap, jQuery, UX Prototyping, Interaction Design (IxD), Complex Application User Interfaces (UI), Transactions, Interactive UX, Agile Product Management, Weather, Point Clouds, Search Engine Optimization (SEO)
Experience
- User Experience (UX) - 14 years
- Product Design - 12 years
- User Research - 10 years
- UX Audits - 10 years
- eCommerce Design - 7 years
- Conversion Rate Optimization (CRO) - 5 years
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