Hope believes in creating cohesive design products via collaboration and communication. It is the key to producing a successful outcome and meeting her client’s expectations. Her background includes corporate and freelance multimedia design experience with a history as a UX/UI designer and creative director. She's worked on digital, marketing, and campaign products for clients including IBM, Verizon Wireless, Accela, TD Ameritrade, and more.
Worked as a product designer for Centivo, a new type of self-funded health plan that fully aligns employers, employees, and providers toward achieving cost-effective, high-quality care that you can count on year after year.
Designed health care applications for providers, employers, and members on web and app platforms.
Technologies: Sketch, InVision, Adobe Photoshop and Illustrator, Microsoft Office, Confluence, Jira, Google Docs, Spread
UI/UX Designer Consultant
2018 - 2019
Decision Resources Group
Created concepts and user experiences for SaaS healthcare analytics products.
Defined user goals, scenarios, user interviews, sitemaps, wireframes, visual designs, and more.
Technologies: Sketch, InVision, Zeplin, Adobe Photoshop and Illustrator, Microsoft Office, Confluence, Google Docs and Sheets
Senior UI/UX Designer Consultant
2018 - 2018
Worked in the discovery process phase for creating a new user experience for customer reps and Verizon Wireless customers in the call centers.
Created sitemaps, journey maps, and user scenarios.
Ideated on a new Bitcoin product within Verizon and created wireframes for developers to use for a proof of concept.
Participated in focus groups for product development.
Technologies: Sketch, InVision, Adobe Photoshop and Illustrator, Microsoft Office, Confluence, Google Docs
Creative Digital Director | Consultant
2017 - 2018
Developed brands and created identities.
Created responsive web designs for eCommerce and creating marketing campaigns spanning across traditional and digital media.
Designed corporate websites for Linx clients.
Crafted the design as well as the branding and marketing for an eCommerce site (a boutique ice cream shop).
Technologies: Adobe Photoshop, Illustrator, InDesign, Basecamp, Microsoft Office
Lead UI/UX Designer (Contractor)
2017 - 2018
Took on the challenge of redesigning a government software portal for hundreds of municipalities across the country. The software was designed to automate and streamline civic processes.
Created a modern, responsive and intuitive site for citizens and members to navigate easily through.
Ideated and created with key stakeholders and developers.
Developed sitemaps, low- and high-fidelity wireframes, and assisted with the MVP (minimum viable product).
Built the style guides and visual design for the portal.
Managed a creative team of 12 in the development and implementation of brand identity and creative design—from concept to completion for more than 25 brands including, website UI/UX, marketing, print & digital publications, events, web seminars, research, and custom clients.
Collaborated and developed brand strategies with key stakeholders, business units, and custom clients (TD Ameritrade, Ernst & Young, Bloomberg, Wolters Kluwer, and ADP; to name a few).
Led the creative direction and planned and budgeted $40,000 Women in Banking annual photoshoots.
Designed a new customer product with a development team by creating an engaging user experience—resulting in a 10% increase in new revenue for the company.
Created processes for my creative development team to increase efficiency and reduce resource redundancy.
Technologies: Adobe Creative Cloud, Microsoft Office, Basecamp, CMS Systems