Johnnie is available for hire
Hire JohnnieJohnnie Wagman
Verified Expert in Design
Designer
Location
San Francisco, CA, United States
Toptal Member Since
August 7, 2023
Johnnie is a senior researcher, strategist, and service designer. Her engineering and business education make her an excellent fit for physical and digital design projects spanning industries. Johnnie specializes in early-stage design and innovation, and her skills also include workshop facilitation.
Work Experience
Senior Design Strategist
2021 - 2024
Delve
- Moderated, analyzed, and synthesized 200+ interviews with key opinion leaders (KOLs), subject matter experts (SMEs), and end users across the healthcare, industrial, and consumer sectors.
- Spearheaded the creation of a sustainable design strategy and implementation plan for a Fortune 500 medical device manufacturer, achieving science-based targets (SBTi) by significantly reducing greenhouse gas (GHG) emissions.
- Orchestrated the alignment of 30+ stakeholders across 15 functional groups, culminating in the development of a comprehensive product development process map for a Fortune 100 consumer product company.
Technologies: Microsoft PowerPoint, PowerPoint Design, PowerPoint Templates, Miro, Figma, Microsoft Word, Microsoft Teams, Stakeholder Interviews, User Interviews, User Journeys, System Design, Discovery Workshops, Qualitative Research, User Testing, User Research, Research Reports, Screeners, Quantitative Research, Recruiting, Presentation Design, Visual Design, Branding, Market Research, Infographics, Design Strategy, Service Design, User Experience (UX), UX Design, Presentations, Professional Services, Adobe Creative Suite, Icon Design, Motion Design, Color Theory, Typography, Health & Wellness, Adobe Illustrator, Data Visualization, Adobe Photoshop, Consulting, Business Intelligence (BI), Style Guides, Customer Experience, Customer Journeys, User Journey Maps, Content Design, Marketing Design, Survey Design
Co-founder
2019 - 2020
Last Lock
- Crafted a business plan and strategy to win the business services category in the Wisconsin Governor's Business Plan Contest—identifying a $70.2 billion market and the 1st customer to develop a product vision, strategy, and key success metrics.
- Created a customer discovery program to build strategic relationships and test prototypes against objectives and key results (OKRs).
- Designed a website to test value propositions and quantitively assess pain points.
- Pitched to investors and communicated monthly updates.
- Developed the company structure and facilitated the onboarding of team members.
Technologies: Web Design, Pitch Decks, Elevator Pitches, Financial Modeling, Key Performance Indicators (KPIs), Presentation Design, Branding, Presentations, Data Visualization
Product Manager
2019 - 2019
Intuit
- Reduced customer service calls by 40%, which represented annual savings of $315,000, by reducing accounting confusion and increasing customer confidence.
- Designed and validated improved workflows to reduce daily frictions on high-use plugins within QuickBooks Online through A/B testing.
- Collaborated with teams across five countries and three continents to ensure SaaS product consistency and customer delight.
Technologies: Amplitude, User Journeys, Software as a Service (SaaS), User Testing, Recruiting, Presentation Design, Presentations, Data Visualization, Customer Experience, Customer Journeys, User Journey Maps
JIT Seat Complete Engineer
2017 - 2018
Lear Corporation
- Developed automotive seats for four vehicle programs through collaboration with an international team to successfully launch the 2019 Model Year programs for Ford Motor Company.
- Enhanced customer relationships by exploring customer complaints, brainstorming, and implementing cost savings.
- Directed a cross-functional team through the design thinking process to recommend solutions to five Detroit nonprofits on various projects ranging from financing small businesses to purchasing abandoned houses.
Technologies: SAP, Outlook
Education
2018 - 2020
Master's Degree in Business Administration
University of Wisconsin - Madison, Wisconsin, USA
2012 - 2017
Bachelor's Degree in Mechanical Engineering
University of Wisconsin - Madison, Wisconsin, USA
Certifications
MAY 2020 - PRESENT
Six Sigma Green Belt
The Council for Six Sigma Certification
Experience
Tools
Collaboration That Works
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