Johnnie Wagman
Verified Expert in Design
Designer
San Francisco, CA, United States
Toptal member since August 7, 2023
Johnnie is a senior researcher, strategist, and service designer. Her engineering and business education make her an excellent fit for physical and digital design projects spanning industries. Johnnie specializes in early-stage design and innovation, and her skills also include workshop facilitation.
Work Experience
Senior Design Strategist
Delve
- Moderated, analyzed, and synthesized 200+ interviews with key opinion leaders (KOLs), subject matter experts (SMEs), and end users across the healthcare, industrial, and consumer sectors.
- Spearheaded the creation of a sustainable design strategy and implementation plan for a Fortune 500 medical device manufacturer, achieving science-based targets (SBTi) by significantly reducing greenhouse gas (GHG) emissions.
- Orchestrated the alignment of 30+ stakeholders across 15 functional groups, culminating in the development of a comprehensive product development process map for a Fortune 100 consumer product company.
Co-founder
Last Lock
- Crafted a business plan and strategy to win the business services category in the Wisconsin Governor's Business Plan Contest—identifying a $70.2 billion market and the 1st customer to develop a product vision, strategy, and key success metrics.
- Created a customer discovery program to build strategic relationships and test prototypes against objectives and key results (OKRs).
- Designed a website to test value propositions and quantitively assess pain points.
- Pitched to investors and communicated monthly updates.
- Developed the company structure and facilitated the onboarding of team members.
Product Manager
Intuit
- Reduced customer service calls by 40%, which represented annual savings of $315,000, by reducing accounting confusion and increasing customer confidence.
- Designed and validated improved workflows to reduce daily frictions on high-use plugins within QuickBooks Online through A/B testing.
- Collaborated with teams across five countries and three continents to ensure SaaS product consistency and customer delight.
JIT Seat Complete Engineer
Lear Corporation
- Developed automotive seats for four vehicle programs through collaboration with an international team to successfully launch the 2019 Model Year programs for Ford Motor Company.
- Enhanced customer relationships by exploring customer complaints, brainstorming, and implementing cost savings.
- Directed a cross-functional team through the design thinking process to recommend solutions to five Detroit nonprofits on various projects ranging from financing small businesses to purchasing abandoned houses.
Education
Master's Degree in Business Administration
University of Wisconsin - Madison, Wisconsin, USA
Bachelor's Degree in Mechanical Engineering
University of Wisconsin - Madison, Wisconsin, USA
Certifications
Six Sigma Green Belt
The Council for Six Sigma Certification
Skills
Tools
Microsoft Word, Microsoft PowerPoint, Miro, Google Slides, Slack, Adobe, Prezi, Figma, Adobe Creative Suite, Adobe Illustrator, Adobe Photoshop
Industry Expertise
Professional Services, Health & Wellness
Other
Journey Mapping, UX Research, Teamwork, Storytelling, Design Thinking, Design Thinking Facilitation, Workshops, Design Workshops, Workshop Facilitation, PowerPoint Design, Pitch Decks, Stakeholder Interviews, User Interviews, System Design, Discovery Workshops, Qualitative Research, User Testing, User Research, Research Reports, Screeners, Quantitative Research, Presentation Design, Visual Storytelling, Visual Design, Branding, Design Strategy, Service Design, User Experience (UX), UX Design, Presentations, Data Visualization, Consulting, Customer Experience, Customer Journeys, User Journey Maps, Survey Design, Ethnography, User Onboarding, Service Blueprints, Pitch Deck Design, Pitch Deck Consultant, Amplitude, Experience Design, Concepting, Analytics, Market Fit, Physical Design, Business, Value Proposition, Research, Design, Rapid Prototyping, Entrepreneurship, Sustainability, Virtual Work, Lecturing, Facilitation, User Journeys, Software as a Service (SaaS), Recruiting, Market Research, Infographics, Content Design, Marketing Design, UX Strategy, HR Tools, Employee Experience, Graphic Design, Artificial Intelligence (AI), Healthcare Services, Web UX, Testing, A/B Testing, Business to Business (B2B), Accounting, Market Entry, Financial Design, Project Lifecycle, Sustainable Supply Chain, Higher Education, Instructional Design, Nonprofits, Hackathons, Key Performance Indicators (KPIs), Fundraising, User Workshops, Ideation Workshops, PowerPoint Templates, Microsoft Teams, SAP, Outlook, Business Process Improvement (BPI), Process Improvement, Lean, Strategy, Consumer Packaged Goods (CPG), Engineering, Critical Thinking, Web Design, Elevator Pitches, Financial Modeling, Icon Design, Color Theory, Animation, Motion Design, Typography, Business Intelligence (BI), Style Guides
Experience
Tools
How to Work with Toptal
Toptal matches you directly with global industry experts from our network in hours—not weeks or months.
Share your needs
Choose your talent
Start your risk-free talent trial
Top talent is in high demand.
Start hiring