Michael Clingerman, Designer in Seattle, WA, United States
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Michael Clingerman

Verified Expert  in Design

Designer

Location
Seattle, WA, United States
Toptal Member Since
June 22, 2016

Michael has 20 years of brand, product development, UX design, and graphic design experience as a creative and independent designer and artist. He is a former director of design for Yahoo!, where he specialized in advertising, branding, product development, and ideation for online campaign development and product monetization. As one of Yahoo’s first employees, Michael was a pioneer in defining today’s online experience. He is a skilled 3D artist looking to break into AR/VR.

Portfolio

Work Experience

Lead UI/UX Designer and Researcher

2021 - 2022
VoiceOps.com
  • Assisted coaches in a high-paced call center environment. This resulted in opportunities for coaches to mentor in less than one minute on-site. For representatives, this resulted in a 27% - 36% higher retention rate in playbook decision making.
  • Crafted a design system for a responsive web-based product. Developed user journeys, scenarios, mock-ups, and wireframes for stakeholders in leadership discussion and testing for client interviews. Delivered high-fidelity wireframing.
  • Worked on regular ongoing post sprint observational research in Hotjar to analyze stumbling blocks to make continuous agile improvements to our launched features. Additional quantitative information was collected by our team and Heap.
Technologies: Figma, Hotjar, Heap

Director UX Design and Research

2018 - 2021
OpSec Security
  • Was responsible for UX strategy, research plan in alignment with the ongoing sprint cycles. Mentored a small team, leading discovery, ideation, future-state, general project management and reporting, and ongoing usability research.
  • • Scheduled initial qualitative observations onsite in Boise from a sampling of. 200+ in-house analysts. Produced findings for C-level staff. • Co-lead customer interviews, data collection for UX research.
  • • Audited customer exit interviews produced findings for C-level staff. • Worked on regular UX observations of mockups and qualitative data collection, with analysts and task-based testing. • Did qualitative research to achieve efficiency gains in major workflows.
  • Mentored junior UX designers to think comprehensively E2E to expedite delivery time and communications skills.
  • Improved UX design efforts to visual scan-ability of the data-grid thereby reducing the cognitive load for analysts.
  • Designed and tested a series of prototypes leading to future-state design for brand protection responsible for $70M in annual revenues.
Technologies: Validately, Sketch, Figma, Adobe CC, Office 365, UserZoom, SaaS Design, Adobe Creative Suite, Balsamiq, Microcopy, Qualitative Research, User Journeys, User Journey Maps, User Stories, Story Mapping, User Experience (UX), Task Flows, UX Prototyping, Ethnographic Interviews, User Personas, Moderation, Conceptual Model, Color Schemes, Responsive Web Apps, Responsive Web Design (RWD), Web App Design, Mockups, UX Scenarios, Balsamiq Mockups, Art Direction, UI Design, Dashboard Design

Lead Product Designer

2017 - 2018
Deloitte Taiwan
  • Worked for Bersin, an HR research publisher and advisory services firm offering enterprise learning, talent management, and strategic HR solutions adding deep value to a $1.3B revenue stream in HR consulting for the Human Capital division.
  • Led customer interviews and qualitative data collection and analysis. Produced findings reports and design change recommendations to team and stakeholders.
  • Worked on regular formative UX observations of mockups and qualitative data collection.
  • Led the redesign of a vast PDF database (HR research and publications) to a. converted mobile-first HTML-based Kindle-Style e-reader (supporting 4x. viewports responsive).
  • Led the redesign of an Elasticsearch system UX with insights to search term (use-cases in search results).
  • Worked on ideation and prototyped a D3.js driven PDF library and UI framework call. (Bersin-Oracle) Oversaw and drove the formative qualitative data collection to justify the project.
Technologies: Sketch, Adobe CC, Office 365, Adobe, Excel 2013, JavaScript, SaaS Design, Dashboard Design, Adobe Creative Suite, Mobile, Balsamiq, InVision, Microcopy, Infographics, UserZoom, Qualitative Research, User Journeys, User Journey Maps, User Stories, Story Mapping, User Experience (UX), Task Flows, UX Prototyping, Ethnographic Interviews, User Personas, Moderation, Conceptual Model, Color Schemes, Responsive Web Apps, Responsive Web Design (RWD), Web App Design, UX Scenarios, Balsamiq Mockups, Creative Direction, Art Direction, UI Design

Lead UX/UI Designer | Project Manager | Scrum Master

2015 - 2016
Microsoft (Contract)
  • Worked on the ethnographic workstation for regular observation of new features, testing, conducting user research, interviews, and crafting informed UX decision-making to leadership. Created persona, scenario writing, and scheduled interview sessions with users. (UX research).
  • Was responsible for guiding leading UX/UI ideation. Managed two small teams of front-end developers as a PM and scrum master,. and UX designer. Wrote UX strategy, roadmap creation, timeline. • Axure/InVision mockups and user flows. (product design).
  • Worked for OneRM, which was a Big Data CRM - a multi-channel marketing campaign solution driving an estimated millions in business value. Merged usage data live in CRM; largest Azure account processing 650k+ transactions per sec (Microsoft - OneRM Office Division).
Technologies: Adobe Creative Suite, Adobe CC, Microsoft PowerPoint, Excel 2010, Visual Studio 2017, Jira, SaaS Design, Dashboard Design, Mobile, Balsamiq, Microcopy, Qualitative Research, User Journeys, User Journey Maps, User Stories, Story Mapping, User Experience (UX), Task Flows, UX Prototyping, Ethnographic Interviews, User Personas, Moderation, Color Schemes, Responsive Web Apps, Responsive Web Design (RWD), Web App Design, Balsamiq Mockups, Axure RP Pro, UI Design, Ethnographic Research

Lead UX/UI Designer

2014 - 2015
Horse Authority
  • Worked for the Horse Authority, which is the leading online equestrian community. Included extensive design work into user profiles, navigation, community pages, forms, new user registration workflows. Built a fraction of delivered work, however, has a ten-year horizon.
  • Worked directly with the founder and her advertising partners to consider best advertising positioning and new product experiences for customers by unique placement on-site across multiple viewports including mobile devices.
  • Worked directly with the founder of the company to redesign and rethink a social media experience for the equestrian industry.
Technologies: Hand Sketch, Sketch 4, Sketch 3, Balsamiq, Web App Design, Social Media Apps, Advertising, Balsamiq Mockups, UI Design

Industrial Designer

2004 - 2012
Michael Sean
  • Developed, designed, and manufactured over 200 modern pieces of steel furniture. Sold and distributed them to designers and architects nationally, focusing on NYC (www.michaelsean.com).
  • Focused on hand skills: in 3D for sculpture in stone, marble, wood, clay, and bronze. Also 3D sculpture in software like Strata Studio Pro.
  • Focused on fine art and Hand skills, painting in oils and many other mediums from watercolors and acrylics to inks.
Technologies: Branding, Furniture Design, 3D Design, Sculpture, Digital Sculpting, Hand Sketch, Oil Painting, Art & Painting, Lighting Design, Strata Design 3D CX, Adobe Creative Suite, Balsamiq, Qualitative Research, User Stories, User Experience (UX), UI Design

Interactive Design Director

1997 - 2001
Yahoo!
  • Directed interactive design efforts for projects developed by the awesome folks at Yahoo!.
  • Built a team managing Y! homepage campaigns. 20% work-time role in R&D for new monetized ad solutions/features.
  • Co-managed an agency-style group of designers, and engineers (five-fifteen headcounts). Total team size: 90+.
Technologies: Adobe Creative Suite, HTML5, JavaScript, Microsoft, Office 365, Art Direction, Mobile, Balsamiq, InVision, Qualitative Research, User Stories, Story Mapping, User Experience (UX), Task Flows, UX Prototyping, Ethnographic Interviews, User Personas, Responsive Web Apps, Responsive Web Design (RWD), Web App Design, UI Design
2016 - 2018

Master's Degree in Information Architecture: HCI/UX Design and Research

Kent State University - Kent, OH, USA

1991 - 1995

Bachelor of Fine Arts Degree in Graphic Design (Minor subject: Art History)

Savannah College of Art and Design - Savannah, GA

JUNE 2019 - PRESENT

The Web Development Fundamentals

Nucamp

JUNE 2018 - PRESENT

Human-Computer Interaction for User Experience Design

MIT Massachusetts Institute of Technology

JANUARY 2016 - PRESENT

Certified Scrum Master | SCRUM and Project Management

SCRUM Alliance

JANUARY 2015 - PRESENT

HCD and Design Thinking

IDEO.ORG

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