Michael Clingerman
Verified Expert in Design
Designer
Michael has 20 years of brand, product development, UX design, and graphic design experience as a creative and independent designer and artist. He is a former director of design for Yahoo!, where he specialized in advertising, branding, product development, and ideation for online campaign development and product monetization. As one of Yahoo’s first employees, Michael was a pioneer in defining today’s online experience. He is a skilled 3D artist looking to break into AR/VR.
Portfolio
Work Experience
Lead UI/UX Designer and Researcher
VoiceOps.com
- Assisted coaches in a high-paced call center environment. This resulted in opportunities for coaches to mentor in less than one minute on-site. For representatives, this resulted in a 27% - 36% higher retention rate in playbook decision making.
- Crafted a design system for a responsive web-based product. Developed user journeys, scenarios, mock-ups, and wireframes for stakeholders in leadership discussion and testing for client interviews. Delivered high-fidelity wireframing.
- Worked on regular ongoing post sprint observational research in Hotjar to analyze stumbling blocks to make continuous agile improvements to our launched features. Additional quantitative information was collected by our team and Heap.
Director UX Design and Research
OpSec Security
- Was responsible for UX strategy, research plan in alignment with the ongoing sprint cycles. Mentored a small team, leading discovery, ideation, future-state, general project management and reporting, and ongoing usability research.
- • Scheduled initial qualitative observations onsite in Boise from a sampling of. 200+ in-house analysts. Produced findings for C-level staff. • Co-lead customer interviews, data collection for UX research.
- • Audited customer exit interviews produced findings for C-level staff. • Worked on regular UX observations of mockups and qualitative data collection, with analysts and task-based testing. • Did qualitative research to achieve efficiency gains in major workflows.
- Mentored junior UX designers to think comprehensively E2E to expedite delivery time and communications skills.
- Improved UX design efforts to visual scan-ability of the data-grid thereby reducing the cognitive load for analysts.
- Designed and tested a series of prototypes leading to future-state design for brand protection responsible for $70M in annual revenues.
Lead Product Designer
Deloitte Taiwan
- Worked for Bersin, an HR research publisher and advisory services firm offering enterprise learning, talent management, and strategic HR solutions adding deep value to a $1.3B revenue stream in HR consulting for the Human Capital division.
- Led customer interviews and qualitative data collection and analysis. Produced findings reports and design change recommendations to team and stakeholders.
- Worked on regular formative UX observations of mockups and qualitative data collection.
- Led the redesign of a vast PDF database (HR research and publications) to a. converted mobile-first HTML-based Kindle-Style e-reader (supporting 4x. viewports responsive).
- Led the redesign of an Elasticsearch system UX with insights to search term (use-cases in search results).
- Worked on ideation and prototyped a D3.js driven PDF library and UI framework call. (Bersin-Oracle) Oversaw and drove the formative qualitative data collection to justify the project.
Lead UX/UI Designer | Project Manager | Scrum Master
Microsoft (Contract)
- Worked on the ethnographic workstation for regular observation of new features, testing, conducting user research, interviews, and crafting informed UX decision-making to leadership. Created persona, scenario writing, and scheduled interview sessions with users. (UX research).
- Was responsible for guiding leading UX/UI ideation. Managed two small teams of front-end developers as a PM and scrum master,. and UX designer. Wrote UX strategy, roadmap creation, timeline. • Axure/InVision mockups and user flows. (product design).
- Worked for OneRM, which was a Big Data CRM - a multi-channel marketing campaign solution driving an estimated millions in business value. Merged usage data live in CRM; largest Azure account processing 650k+ transactions per sec (Microsoft - OneRM Office Division).
Lead UX/UI Designer
Horse Authority
- Worked for the Horse Authority, which is the leading online equestrian community. Included extensive design work into user profiles, navigation, community pages, forms, new user registration workflows. Built a fraction of delivered work, however, has a ten-year horizon.
- Worked directly with the founder and her advertising partners to consider best advertising positioning and new product experiences for customers by unique placement on-site across multiple viewports including mobile devices.
- Worked directly with the founder of the company to redesign and rethink a social media experience for the equestrian industry.
Industrial Designer
Michael Sean
- Developed, designed, and manufactured over 200 modern pieces of steel furniture. Sold and distributed them to designers and architects nationally, focusing on NYC (www.michaelsean.com).
- Focused on hand skills: in 3D for sculpture in stone, marble, wood, clay, and bronze. Also 3D sculpture in software like Strata Studio Pro.
- Focused on fine art and Hand skills, painting in oils and many other mediums from watercolors and acrylics to inks.
Interactive Design Director
Yahoo!
- Directed interactive design efforts for projects developed by the awesome folks at Yahoo!.
- Built a team managing Y! homepage campaigns. 20% work-time role in R&D for new monetized ad solutions/features.
- Co-managed an agency-style group of designers, and engineers (five-fifteen headcounts). Total team size: 90+.
Education
Master's Degree in Information Architecture: HCI/UX Design and Research
Kent State University - Kent, OH, USA
Bachelor of Fine Arts Degree in Graphic Design (Minor subject: Art History)
Savannah College of Art and Design - Savannah, GA
Certifications
The Web Development Fundamentals
Nucamp
Human-Computer Interaction for User Experience Design
MIT Massachusetts Institute of Technology
Certified Scrum Master | SCRUM and Project Management
SCRUM Alliance
HCD and Design Thinking
IDEO.ORG
Experience
Tools
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