Michael Clingerman, Designer in Seattle, United States
Michael Clingerman

Designer in Seattle, United States

Member since June 3, 2016
Michael has 20 years of brand, product development, UX design, and graphic design experience as a creative and independent designer and artist. He is a former director of design for Yahoo!, where he specialized in advertising, branding, product development, and ideation for online campaign development and product monetization. As one of Yahoo’s first employees, Michael was a pioneer in defining today’s online experience. He is a skilled 3D artist looking to break into AR/VR.
Michael is now available for hire

Portfolio

Digital Design

Employment

  • Lead UI/UX Designer and Researcher

    2021 - 2022
    VoiceOps.com
    • Assisted coaches in a high-paced call center environment. This resulted in opportunities for coaches to mentor in less than one minute on-site. For representatives, this resulted in a 27% - 36% higher retention rate in playbook decision making.
    • Crafted a design system for a responsive web-based product. Developed user journeys, scenarios, mock-ups, and wireframes for stakeholders in leadership discussion and testing for client interviews. Delivered high-fidelity wireframing.
    • Worked on regular ongoing post sprint observational research in Hotjar to analyze stumbling blocks to make continuous agile improvements to our launched features. Additional quantitative information was collected by our team and Heap.
    Technologies: Figma, Hotjar, Heap
  • Director UX Design and Research

    2018 - 2021
    OpSec Security
    • Was responsible for UX strategy, research plan in alignment with the ongoing sprint cycles. Mentored a small team, leading discovery, ideation, future-state, general project management and reporting, and ongoing usability research.
    • • Scheduled initial qualitative observations onsite in Boise from a sampling of. 200+ in-house analysts. Produced findings for C-level staff. • Co-lead customer interviews, data collection for UX research.
    • • Audited customer exit interviews produced findings for C-level staff. • Worked on regular UX observations of mockups and qualitative data collection, with analysts and task-based testing. • Did qualitative research to achieve efficiency gains in major workflows.
    • Mentored junior UX designers to think comprehensively E2E to expedite delivery time and communications skills.
    • Improved UX design efforts to visual scan-ability of the data-grid thereby reducing the cognitive load for analysts.
    • Designed and tested a series of prototypes leading to future-state design for brand protection responsible for $70M in annual revenues.
    Technologies: Validately, Sketch, Figma, Adobe CC, Office 365, UserZoom, SaaS Design, Adobe Creative Suite, Balsamiq, Microcopy, Qualitative Research, User Journeys, User Journey Maps, User Stories, Story Mapping, User Experience (UX), Task Flows, Task Testing, UX Prototyping, Ethnographic Interviews, User Personas, Moderation, Conceptual model, Color Schemes, Responsive Web Apps, Responsive Web Design (RWD), Web App Design, Mockups, UX Scenarios, Balsamiq Mockups, Art Direction, UI Design, Dashboard Design

Education

  • Master's Degree in Information Architecture: HCI/UX Design and Research
    2016 - 2018
    Kent State University - Kent, OH, USA
  • Bachelor of Fine Arts Degree in Graphic Design (Minor subject: Art History)
    1991 - 1995
    Savannah College of Art and Design - Savannah, GA

Certifications

  • The Web Development Fundamentals
    JUNE 2019 - PRESENT
    Nucamp
  • Human-Computer Interaction for User Experience Design
    JUNE 2018 - PRESENT
    MIT Massachusetts Institute of Technology
  • Certified Scrum Master | SCRUM and Project Management
    JANUARY 2016 - PRESENT
    SCRUM Alliance
  • HCD and Design Thinking
    JANUARY 2015 - PRESENT
    IDEO.ORG

Experience

Tools

Location

Seattle, United States

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