Mini is available for hire

Mini Kim

Verified Expert in Design

Designer

New York, NY, United States

Toptal member since March 13, 2019

Expertise

Low-fidelity Prototypes UX Design User Research Usability Testing Web Usability UX Research Service Design User Flows Information Architecture Design Thinking User Journey Mapping Design Strategy UX Strategy

Bio

Mini has worked with a diverse array of clients for over a decade in New York City. She enjoys learning about different industries and their unique challenges, having worked with healthcare, finance, and technology companies, amongst others. Mini strongly believes that UX is about collaboration between the business, users, and technology. In every project, she uses various UX methods and deliverables to get the best results.

Portfolio

Work Experience

Lead UX Researcher

2022 - 2024

Assurance

Managed the UX research team and defined research methods for nine different product managers. Helped them define their problems and provide insights.
Led the UX designers on the insurance agent side of the company by setting up UX design processes.
Educated product teams on UX design and UX research.
Contributed to planning sessions for each quarter and the planning direction of product features.

Technologies: Figma, FigJam, Presentations, Jira, Confluence, UX Sketching, User Journey Maps, Personas, User Research, Web Usability, User Interviews, UX Research, Sitemaps, User Flows, Usability Testing, Wireframing, UX Workshops, Usability Heuristics, Facilitation, Service Design, Service Blueprints, Design Thinking, Workshop Facilitation, Process Design, Qualitative Research, Interviews, Process Mapping, PowerPoint Design, UX Design, UX Strategy, Software as a Service (SaaS), Design Leadership, Product Discovery, Product Design, Lean UX, SaaS, SaaS Design, User Experience (UX), User Testing, Complex Web Systems, Workshops, Business Intelligence (BI), Artificial Intelligence (AI), eCommerce, Mockups, Feature Analysis, Stakeholder Interviews, Low-fidelity Prototypes, UX Audits, Generative Artificial Intelligence (GenAI), User Personas

Vice President, Service Design

2021 - 2022

JPMorgan Chase

Connected with stakeholders in the Corporate Investment Banking team to define the problems within the internal process.
Led meetings with high-level stakeholders to discuss potential strategic changes to the internal process.
Collaborated with UX designers in different teams to define research and guide them in design updates.

Technologies: Figma, Excel 365, Microsoft Word, Microsoft PowerPoint, UX Sketching, User Journey Maps, Personas, User Research, Web Usability, User Interviews, UX Research, Sitemaps, User Flows, Usability Testing, UX Workshops, Usability Heuristics, Facilitation, Service Design, Service Blueprints, Design Thinking, Workshop Facilitation, Process Design, Qualitative Research, Interviews, Process Mapping, PowerPoint Design, UX Design, UX Strategy, Design Leadership, Product Discovery, SaaS, SaaS Design, User Testing, Complex Web Systems, Workshops, Business Intelligence (BI), Feature Analysis, Stakeholder Interviews, Low-fidelity Prototypes, UX Audits, User Personas

Lead UX Design Instructor

2018 - 2020

General Assembly

Designed a lesson plan with the General Assembly syllabus as a guide.
Taught a 10-week-long, part-time UX design course.
Created and led a 3-hour workshop on user journey mapping.

Technologies: Google Slides, Apple Keynote, Sketch, InVision, Figma, UX Sketching, User Journey Maps, Personas, User Research, Web Usability, User Interviews, UX Research, Sitemaps, User Flows, Usability Testing, Wireframing, UX Workshops, Usability Heuristics, Facilitation, Service Design, Design Thinking, Workshop Facilitation, Process Design, Qualitative Research, Interviews, Process Mapping, UX Design, UX Strategy, Design Leadership, Product Design, Lean UX, User Experience (UX), User Testing, Prototyping, Workshops, Mockups, Stakeholder Interviews, Low-fidelity Prototypes, UX Audits, User Personas

Senior Product Designer

2019 - 2019

Clover Network, Inc.

Contributed to the internal process and design of the eCommerce section of Clover.com.
Served as the main product designer for the growth team, working on improving the number of purchases of Clover devices online and making the application process easier for the customers.
Suggested UX research methods for the project, drafted a research plan, facilitated user testing on Usabilitytesting.com, and created a research synthesis, user flow, and user journey map to communicate with the stakeholders.

Technologies: MURAL, Adobe Photoshop, Adobe Illustrator, Sympli, InVision, Sketch, Figma, UX Sketching, User Journey Maps, Personas, User Research, Web Usability, User Interviews, UX Research, Sitemaps, User Flows, Usability Testing, Wireframing, UX Workshops, Usability Heuristics, Facilitation, Service Design, Service Blueprints, Design Thinking, Workshop Facilitation, Process Design, Qualitative Research, Interviews, Dashboards, Process Mapping, PowerPoint Design, UX Design, UX Strategy, Software as a Service (SaaS), Design Leadership, Product Discovery, Product Design, Lean UX, SaaS, SaaS Design, User Experience (UX), Web Design, B2B, User Testing, Complex Web Systems, Point of Sale, Prototyping, Workshops, eCommerce, Mockups, Feature Analysis, Stakeholder Interviews, Low-fidelity Prototypes, UX Audits, User Personas

Lead UX Researcher and Designer

2016 - 2019

Publicis Media (Publicis Groupe)

Led the team involved in gathering user requirements, user testing, and wireframing for the in-house media planning tool.
Handled the UX research to understand the media campaign flow and created a process map and user personas.
Developed a research plan and usability testing template.
Conducted a competitive analysis of different tools on multiple projects.
Suggested UX research methods for a project based on the product team's needs.

Technologies: Abstracts, Zeplin, OmniGraffle, Adobe Illustrator, Microsoft PowerPoint, Microsoft Word, Microsoft Excel, Sketch, InVision, UX Sketching, User Journey Maps, Personas, User Research, Web Usability, User Interviews, UX Research, Sitemaps, User Flows, Usability Testing, Wireframing, UX Workshops, Usability Heuristics, Facilitation, Design Thinking, Workshop Facilitation, Process Design, Qualitative Research, Interviews, Dashboards, Process Mapping, PowerPoint Design, UX Design, UX Strategy, Software as a Service (SaaS), Design Leadership, Product Discovery, Product Design, SaaS, SaaS Design, User Experience (UX), Web Design, B2B, User Testing, Prototyping, Workshops, Business Intelligence (BI), Mockups, Stakeholder Interviews, Low-fidelity Prototypes, UX Audits, User Personas

Senior UX Researcher and Designer

2015 - 2016

Shutterstock

Planned and conducted user research and created a report that demonstrated the users' needs and challenges through the map of the existing user flow.
Managed junior UX designers and UX researchers and guided them in planning and running user testing.
Conducted and facilitated a workshop for the users.

Technologies: Google Slides, Adobe Photoshop, MURAL, OmniGraffle, Microsoft PowerPoint, Adobe Illustrator, Sketch, InVision, UX Sketching, User Journey Maps, Personas, User Research, Web Usability, User Interviews, UX Research, Sitemaps, User Flows, Usability Testing, Wireframing, UX Workshops, Usability Heuristics, Facilitation, Service Blueprints, Design Thinking, Workshop Facilitation, Process Design, Qualitative Research, Interviews, Dashboards, Process Mapping, PowerPoint Design, UX Design, Software as a Service (SaaS), Design Leadership, Product Design, Lean UX, SaaS, SaaS Design, User Experience (UX), Web Design, B2B, User Testing, Complex Web Systems, Prototyping, Workshops, Mockups, Low-fidelity Prototypes, UX Audits, User Personas

Director of Design and Interaction

2013 - 2014

UNICEF Office of Innovation

Built a design-and-interaction team by hiring designers, developers, and data scientists.
Determined priorities, defined the deliverables, and set timelines for different projects.
Oversaw designers, data scientists, and developers throughout all the projects.
Created a process for the whole team to determine what projects to prioritize.

Technologies: Microsoft PowerPoint, Adobe InDesign, Adobe Illustrator, Microsoft Excel, Adobe Photoshop, UX Sketching, User Journey Maps, User Research, Web Usability, User Interviews, UX Research, Sitemaps, User Flows, Usability Testing, Wireframing, UX Workshops, Usability Heuristics, Facilitation, Design Thinking, Workshop Facilitation, Process Design, Qualitative Research, Interviews, Dashboards, Process Mapping, UX Design, Design Leadership, SaaS, Web Design, User Testing, Prototyping, Workshops, Mockups, Stakeholder Interviews, Low-fidelity Prototypes, UX Audits

UX/UI Designer

2012 - 2012

VivaKi (Publicis Groupe)

Participated in wireframing exercises and meetings for the internal iPad dashboard of media buying for the CEO and CFO of Publicis Groupe.
Designed the user interface and data visualization for the internal iPad dashboard.
Mapped out the company's integration process and created an instruction manual.

Technologies: Adobe Illustrator, Adobe Photoshop, OmniGraffle, UX Sketching, User Journey Maps, Personas, Web Usability, Sitemaps, User Flows, Usability Testing, Wireframing, Usability Heuristics, Design Thinking, Dashboards, Product Design, Lean UX, SaaS, SaaS Design, User Experience (UX), Web Design, User Testing, Prototyping, Workshops, Business Intelligence (BI), Mockups, Low-fidelity Prototypes, UX Audits, User Personas

Information Designer

2011 - 2012

Addison Design Company

Researched and redesigned "Explanation of Benefit" for BlueCross BlueShield South Carolina.
Created wireframes for the online 2011 GE annual report.
Redesigned online and print collateral for TD Bank.

Technologies: Microsoft Excel, Microsoft PowerPoint, Adobe InDesign, Adobe Photoshop, Adobe Illustrator, User Journey Maps, Personas, User Research, Web Usability, User Interviews, UX Research, Sitemaps, User Flows, Usability Testing, Wireframing, UX Workshops, Usability Heuristics, Facilitation, Service Design, Service Blueprints, Design Thinking, Workshop Facilitation, Process Design, Qualitative Research, Interviews, Dashboards, Process Mapping, PowerPoint Design, UX Design, SaaS Design, User Testing, Workshops, Low-fidelity Prototypes, User Personas

Education

2012 - 2015

Master of Fine Arts Degree in Interaction Design

School of Visual Arts - New York City, NY, USA

2004 - 2008

Bachelor of Fine Arts Degree in Visual Communication

Washington University - St. Louis, MO, USA

Skills

Tools

Sketch, OmniGraffle, Lucidchart, MURAL, Slack, Apple Keynote, Figma, InVision, Google Slides, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Adobe Illustrator, Zeplin, Adobe Photoshop, Adobe InDesign, Google Forms, Excel 2010, Sympli, FigJam, Jira, Confluence

Industry Expertise

Insurance

Platforms

iOS, Android

Other

Process Design, Qualitative Research, Interviews, UX Design, Process Mapping, User Testing, UX Sketching, User Research, UX Strategy, Usability Testing, Usability Heuristics, Web Usability, User Interviews, Workshop Facilitation, Facilitation, UX Research, User Journey Maps, Service Design, Service Blueprints, User Flows, Personas, Sitemaps, Information Architecture, Design Thinking, Wireframing, UX Design, Competitive Analysis, Lean UX, Product Design, Software as a Service (SaaS), Design Leadership, Product Discovery, B2B, Complex Web Systems, Point of Sale, Prototyping, Workshops, Stakeholder Interviews, Low-fidelity Prototypes, UX Audits, User Personas, Information Design, Dashboards, UI Design, PowerPoint Design, Competitor Analysis & Profiling, UX Workshops, Card Sorting, User Interface (UI), Design Strategy, SaaS, SaaS Design, User Experience (UX), Web Design, Business Intelligence (BI), Mockups, Feature Analysis, Abstracts, Data Visualization, Dashboard Design, Finance Reports, Financial UX, Annotated Wireframes, Graphs, Stakeholder Engagement, Mergers & Acquisitions (M&A), Integration, Guidelines, Heuristic Evaluation, Quantitative Research, User-centered Design (UCD), Form Design, Health Insurance, Nonprofits, Non-governmental Organizations (NGOs), Maps, Survey Design, CartoDB, Financial Design, Workflow, Startups, Graphic Design, Typography, Excel 365, Presentations, Artificial Intelligence (AI), eCommerce, Generative Artificial Intelligence (GenAI)

Experience

User Research - 13 years User Interviews - 13 years Service Design - 13 years Service Blueprints - 13 years Design Thinking - 13 years User Journey Maps - 13 years Usability Testing - 13 years Qualitative Research - 13 years

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