Farrukh Lalani
Verified Expert in Finance
Change Management Expert
Farrukh has 10+ years of experience leading organizations through large change initiatives, including business, digital, and cultural transformation. She has worked for global consulting firms and enterprises, including KPMG, Accenture, Bombardier, Pfizer, Bell Canada, and Vale. With a Prosci certification in change management, Farrukh focuses on the people side of the change and guides leaders through changes in organizational structure, business processes, culture, and talent development.
Career Highlights
Certification Highlights
Expertise
Work Experience
Management Consultant
Accenture
- Led organizational transformation and change management projects, using the Prosci ADKAR Model to translate strategic direction and business objectives into agile, human-centered strategies for change.
- Achieved a 90% adoption rate by developing a training strategy and plans for a $20 million divesture project involving an ERP update, Salesforce implementation, and lift and shift of seven other systems impacting 2,000+ employees in 14 locations.
- Led end-to-end creation and implementation of change management, communications, training, and stakeholder engagement plans to maximize employee adoption of a complex SAP Ariba implementation impacting 100,000 employees globally.
- Consulted to a range of industries, including aerospace, consumer. packaged goods, crown corporations, financial services, and resources/mining.
VP Communications & Corporate Social Responsibility
Aria Gems
- Built a marketing and communications strategy from the ground up using market research, competitive analysis, market segmentation, and client feedback. Drove a 150% increase in website traffic over six weeks.
- Directed a company rebranding initiative that led to new account conversions worth $3 million+. The rebranding included a legal name change and a new logo, tagline, and design.
- Led capture management to develop $2 million in capacity building and training projects for government officials in the extractive sector.
- Delivered a presentation entitled "Digital Marketing Strategies for Luxury Brands" at the Digital Innovation Summit in New York.
Head of Programs
Focus Humanitarian Assistance
- Established the PMO to track project progress and manage deliverables through timelines, budgets, and reporting.
- Secured $4 million in funding in 16 months from European, Swiss, British, and Japanese Embassies and the Canadian Government for disaster risk reduction and climate change adaptation projects.
- Won second prize for my presentation and workshop entitled "Climate Change in Tajikistan" at the Global Risk Forum in Davos, Switzerland.
Senior Manager, Corporate Strategy
Roshan
- Oversaw the company-wide process for managing a $200 million+ annual budget.
- Built key stakeholder relationships with the board, shareholders, and banks and ran quarterly meetings involving high-level documentation, strategic positioning, logistics, and security.
- Directed data collection for competitive market analysis.
- Oversaw monthly and quarterly reporting to shareholders, strategic partners, and senior leaders, including confidential risk reporting on Afghanistan's security situation.
Program Support Officer
Aga Khan Development Network
- Organized high-level French government and UN missions to AKDN program sites, enabling policymakers to better understand the challenges in Syria.
- Developed presentations and communication materials to highlight AKDN program interests for various levels of governments and the diplomatic community.
- Ensured alignment with country strategy by monitoring and tracking agency activities and preparing program update reports for the Paris-based Secretariat.
- Facilitated incorporation of AKDN agencies and resolution of other legal issues in a support role for the Secretariat legal department.
Management Consultant
KPMG
- Led a billing system implementation: managed business process redesign, configuration, and deployment for the program in customer service, billing, and finance; managed cutover, site readiness, and post-go-live support.
- Initiated, negotiated, and implemented SLAs for Orange TA, a startup in Thailand, which reduced startup costs by 25%.
- Led the QA team at Pfizer for the largest Pan European data warehouse for life sciences.
Education
Master of Arts Degree in Law, Diplomacy, and International Relations
Tufts University - Boston, MA, USA
Master of Science Degree in Information Systems
London School of Economics - London, England, UK
Bachelor's Degree in Advertising and Marketing
McGill University - Montreal, Canada
Certifications
Certified Change Management Practitioner
Prosci
Skills
Data & Analysis Software
Tableau
Finance
Fundraising, Budgeting
Other
Microsoft, Apple, Microsoft Visio, Change Management, Training & Training Content Development, Training Materials, Training Workshops, Communication, Impact Assessment, Stakeholder Analysis, Stakeholder Management, Stakeholder Engagement, Client Presentations, Change Leadership, Windows, Camtasia, Research, Politics, Public Policy, Information Systems, Marketing Mix, Communication Strategy, Employee Engagement, Startups, Publicity, Program Management, Strategy, Marketing, Business Analysis, Business Processes, Training, Climate Change, Management Consulting, Organizational Transformation
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