Gavin Matthews, Product Manager in Boulder, CO, United States
Gavin Matthews

Product Manager in Boulder, CO, United States

Member since January 19, 2020
Gavin is a product-led growth-oriented product manager with experience in security, privacy, identity, and media and management platforms. He enjoys working with small engineering teams to develop products and features that directly target customer need with an eye on ease of use and growth. Gavin believes that customers tell us the most about our needs, and the more we listen and talk, the better a product we can create!
Gavin is now available for hire

Project Highlights

  • Created an infinitely scalable way for IT managers to patch, deploy software, and manage any system at scale.
  • Led the planning, design, and development of CommercialTribe's revolutionary sales coaching app, used by enterprise sales managers across industries.
  • Led the creation of the first fully cloud-based patch management solution for all operating systems.

Expertise

  • Agile
  • Cybersecurity
  • Enterprise SaaS
  • Identity & Access Management (IAM)
  • Mobile Apps
  • Product Growth
  • Research Analysis
  • Scrum

Education

Select Certifications

Employment

  • Senior Product Manager

    2018 - 2020
    Automox
    • Led the product team and was responsible for all roadmap, product direction, and execution decision-making within the executive team, scaling from 200 to over 1,500 customers.
    • Worked closely with eight engineering teams and stakeholders to plan, design, and build a suite of cybersecurity and SaaS application features.
    • Helped design features in spaces including API, reporting, enterprise, security, and data with a focus on initiatives to increase the initial trial conversion.
    • Created the product-led growth team with a focus on using data to find what made the most successful customers reach that stage and applying those lessons during onboarding. This led to a 14-day drop-in time to become a customer.
    • Worked directly with enterprise and government customers, including with large enterprise companies such as NTT and Grab, federal and state government entities including NASA and IT teams across the world.
    • Led the UI/UX, product marketing, and technical writing teams on all features.
    • Worked with the operations team to research pricing and restructure cost, modernize the billing system, research market opportunity, and generate statistics for marketing and sales presentations.
  • Senior Product Manager

    2014 - 2018
    CommercialTribe
    • Developed two main product lines—Coach and Readiness—designed to help train and improve frontline sales teams in messaging and skills, used by over 20,000 sellers across the world.
    • Worked directly with a team of 30 to design, plan, and build all features, including beta testers and offshore teams.
    • Led all company marketing initiatives for the first two years, with a focus on SaaS inbound marketing. This included all web design, messaging, pricing, and sales outreach and enablement.
    • Helped the company raise nearly $10 million in funding over two years, including directly participation in fundraising and board meetings.
    • Created a beta program with over 50 sales managers, collaboratively building the first application to allow sales managers to assess their sellers in real-time during a call and get targeted improvement plans.
    • Served as a cybersecurity and privacy lead for the company.

Project History

  • Automox Worklets
    Created an infinitely scalable way for IT managers to patch, deploy software, and manage any system at scale.

    Automox Worklets are preconfigured scripts that work on Windows, Linux, and Mac—allowing IT managers to scale their patch management and system management efforts from one place. Previously, IT managers had to use different software for each platform and write their own scripts, taking up time and resources. With Automox Worklets, IT managers can instead pull scripts from Automox's repository—from the community or from their experience—and deploy them instantly at scale. Some examples of Worklets include deploying Zoom to all corporate machines, installing an out-of-band Windows update, or setting password rules for every machine in the network.

    I was the sole product manager and customer advocate for Worklets, helping to design the solution, communicate with customers and a community beta group, and work with engineers to build and deliver the feature. I also helped to create the community program to share and source Worklet scripts from other customers of Automox.

  • CommercialTribe Coach for Sales Managers
    Led the planning, design, and development of CommercialTribe's revolutionary sales coaching app, used by enterprise sales managers across industries.

    CommercialTribe Coach allows sales managers to review and assess their seller's calls and interactions and provide targeted coaching opportunities. The app was designed with several assessment frameworks that managers could score during a call, providing managers an easy and scalable way to determine what sellers were doing well, and what needed work. Reassessment showed the score history and progression over time.

    I led product planning, customer engagement and feedback, and daily engineering and design work for CommercialTribe Coach. Our team was able to test, develop, and release the app in an eight-week period, iteratively developing new features and enhancements aligned to customer feedback. I also completed a design sprint and managed a beta program with over 50 sales managers.

  • Automox Cloud Patch Management
    Led the creation of the first fully cloud-based patch management solution for all operating systems.

    I helped build and design Automox's cloud patch management, a first of its kind way for IT teams to patch and manage all of their systems at scale, from the cloud, regardless of OS or location. Traditionally, IT teams have had to patch their computers the old-fashioned way±either using legacy software programs with multiple employees managing each step or by patching computers one by one by hand.

    Instead, Automox cloud patch management allows IT teams to patch, deploy software, manage configurations, and secure machines from a single platform that works with Windows, Mac, and Linux systems. A major feature introduced in this project was the ability to patch software titles based on the severity of the fix, with dynamic policies to allow IT managers to pick and choose how and when they addressed critical threats to their systems—another first in the market.

    I scaled Automox's patch management solution—planning and designing all features introduced in the first versions of the platform. This included patch management, software deployment, configuration management, and reporting features.

Education

  • Bachelor's degree in Archaeology and Russian
    2009 - 2013
    Tufts University - Medford, MA, USA

Certifications

  • Certified Scrum Product Owner
    MARCH 2017 - PRESENT
    Scrum Alliance
  • CIPP/US
    OCTOBER 2016 - PRESENT
    IAPP

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