Jay Banerjee
Verified Expert in Product Management
Product Manager
Jay brings nearly a decade of experience in leading software product development across industries, spanning Microsoft Bing Search, Office Online, Costco, entertainment, travel, healthcare, and automotive. His broad skill set ranges from AI/ML, online services, telemetry, and rapid prototyping to user experience. He managed the USA's #1 ranked healthcare SaaS solution. As the product and program lead, he is the voice of customers and builds consensus among stakeholders and development teams.
Project Highlights
Expertise
Work Experience
Agile Product Manager
Costco
- Met with C-suite and leadership to raise awareness of product progress, milestones, risks, mitigation plan, created alignment with the product roadmap and MVP timeline. Acquired stakeholder buy-in ahead of time for smooth execution.
- Defined scope, led prioritization, and improved backlog grooming for cross-functional teams on Azure DevOps, and web API to support all of of Costco's vendors and items data.
- Led the redesign of all APIs across Costco. Migrated to Azure environment from IBM and Google Cloud as part of leadership's strategic guidance.
Agile Product Lead
Karsun LLC
- Led a team of two product managers, three designers, two QAs, 12 engineers, and nine other scrum teams. Owned two workstreams to define and manage the overall product roadmap, prioritization, and resource management to build and launch the product.
- Spearheaded building end-to-end platform roadmap for all six product verticals in a 5-year contract. Identified risks, dependencies, key milestones in each quarter. Worked with leadership to get approval for this plan and delivered it with the team.
- Mapped end-to-end user experience for vehicle inventory management. Conducted research with SMEs, business partners, and agency administrators (power users of my product) to identify pain points. Created a prioritization framework and defined the MVP.
Agile Product Manager
Premier
- Drove business initiatives for Premier's flagship labor-management product, "Operations Advisor." Built key features, the home page, security, and navigation. Premier, Inc. is a leader in hospital administration, labor, cost, and performance management.
- Migrated a million-dollar revenue-generating product and features to the new platform.
- Led UAT, the beta roll-out to customers. Increased release cadence 2X by removing process and testing bottlenecks.
- Demonstrated key features with clients and stakeholders and incorporated feedback through rapid UI prototyping.
Product Manager 2
Microsoft
- Worked with leadership, business developers, third-party data partners, cross functional development team, and improved base data coverage in the USA and international markets by 30% and rich data coverage by 40%.
- Led the rich data display to improve Bing home page search results for restaurants, hotels, and attractions. Rich data included images, reviews, ratings, and booking links. As a result, CTR (click-through rate) and user engagement improved by 15%.
- Managed this 2-years specific project to improve search results for restaurants, hotels, travel, and attractions. As an outcome, Bing beat Google by 25% in a double-blind side-by-side study, improved 35% from earlier baseline results.
Project History
Redesign Web API development for Costco
Led development of product items inventory and vendor management API at the heart of servicing Costco’s $141 billion annual revenue lines of businesses.
Product Lead for Fleet Management Platform
https://www.gsa.gov/buying-selling/products-services/transportation-logistics-services/fleet-management/Led design and development of fleet management for 53 US government agencies saving the GSA roughly $20 million for the fiscal Year 2022 onwards.
As the product lead, I led multiple scrum teams, tracked team velocity, and achieved a 94% sprint efficiency average. Coached and managed direct reports, including three product owners on product intake and agile best practices. As a result, I improved sprint efficiency KPI by 1.5X.
Senior Product Owner for Healthcare Greenfield Product
http://www.premierinc.comOwned delivering key features on a $300 million product line at Premier Inc that sped up data ingestion, reporting, and insights, from days to minutes and helped grow the number of hospital clients by 40% within the first fiscal year of the roll-out.
I improved UAT, test planning, and user onboarding with rapid prototyping. I improved the frequency of major releases of Operations Advisor 6X in two years and delivered the product to hospital clients faster, gathered feedback, iterated, and continuously improved key capabilities. I launched multiple versions of the data dashboard, which became a big success with hospital clients, garnering positive feedback, and grew the client base by nearly 40% in three years. This added approximately $30 million to the bottom line of a $300 million product line for Premier.
Education
Bachelor's Degree in Computer Science
University of Maryland - College Park, Maryland, USA
Certifications
Certified Scrum Product Owner (CSPO)
Scrum Alliance
Certified Scrum Master
Scrum Alliance
Skills
Tools
Jira, Slack, Confluence
Platforms
ProductPlan
Paradigms
Agile Product Management, Agile, Scrum, Requirements Analysis
Other
Product Leadership, Web API, New Products, Product Coach, Agile Coaching, Business to Consumer (B2C), Business to Business (B2B), Product Management, Workflow, User Requirements, Stakeholder Management, Product Roadmaps, Product Design, Product Discovery, Feature Backlog Prioritization, User Workflows, Product Support, Business Requirements, Customer Success, Product Vision, Project Management, Client Services, Product Owner, Strategy, User Stories, Technical Product Management, Agile DevOps, Agile Sprints, Artificial Intelligence (AI), Machine Learning
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