Morné Wiggins, Product Manager in Mali Losinj, Croatia
Morné Wiggins

Product Manager in Mali Losinj, Croatia

Member since August 6, 2019
Morné has proven experience, building, scaling, and launching new products in the market. With decades of experience as a C-suite leader in the industry, he has strong people leadership experience and a proven track record in building and leading high-performing product teams. As a certified Agile Coach and Lean-Agile trainer, he works with leaders and teams across multiple role-specific disciplines, such as product and portfolio management, scrum masters, engineers, UI/UX, and data scientists.
Morné is now available for hire

Project Highlights

Expertise

  • Agile Transformation
  • Enterprise Agility
  • Facilitation
  • Innovation Strategy
  • Organizational Design
  • Product Management
  • Product Strategy
  • Value Stream Identification

Employment

  • Founder | Partner

    2007 - PRESENT
    Cillion
    • Built and managed a dynamic senior management team.
    • Developed a culture that supports team engagement and high performance.
    • Recruited, managed, and retained top talent, ensuring successful delivery of all projects.
    • Managed strategic partner and customer relationships.
    • Owned the launching and building of new services and products.
    • Led the delivery of complex projects for enterprise clients and NGOs.
    • Collaborated with diverse, geographically dispersed, remote teams in 80 countries.
    • Built and launched enterprise, B2B, and B2C on-premise and cloud software products.
    • Led the transformation initiatives across client organizations.
    • Provided specialist consulting in financial services, fintech, artificial intelligence, and machine learning.
  • Transformation Lead and Enterprise Lean-Agile Coach

    2022 - 2022
    Fortune 500 Real Estate Company
    • Implemented Agile in non-technology verticals, including sales, project implementation, and customer support at a Fortune 500 real estate investment company with 98,000 employees in 80 countries.
    • Provided Agile advice to leadership in analyzing business value and prioritizing initiatives. Developed the agility roadmap, agenda, and implementation plan with business outcomes.
    • Identified opportunities for continuous improvements and influenced change at all organizational levels.
  • Chief Operating Officer (COO)

    2019 - 2022
    Tookitaki
    • Provided thought leadership, strategic insight, and clear communication on the transformation strategy.
    • Trained leadership on agile mindset and practices, portfolio management, and continuous delivery.
    • Coached and trained the product, project, research, and engineering teams.
    • Guided the organization in adopting an agile mindset with supportive leadership styles.
    • Identified opportunities for continuous improvements and influenced change at all organizational levels.
    • Guided the teams towards a state they continuously improve themselves.
    • Trained and mentored prospective and established Agile coaches.
  • Vice President of Product and Program Management

    2019 - 2022
    Tookitaki
    • Owned and executed the product portfolio and go-to-market with cross-functional teams.
    • Defined product vision and roadmaps for the full suite of artificial intelligence and machine learning-based anti-money laundering products.
    • Recruited and trained a team of high-performing product managers and project managers to establish a strong product and project competency.
    • Implemented new product management disciplines and processes.
    • Participated in grooming, planning, and standups across multiple teams to ensure accurate translation of requirements into high-quality, functional products.
    • Worked closely with customer support, sales, marketing, and engineering teams to create a high-performing collaborative culture.
    • Built strong relationships with cross-functional partners to support the organization’s hyper-growth.
  • Transformation Lead and Enterprise Lean-Agile Coach

    2019 - 2021
    Stableton Financial
    • Led and facilitated agile practices and coaching activities with senior stakeholders.
    • Trained new teams and new team members in Agile methodologies.
    • Facilitated learning and development through individual and team coaching.
    • Implemented metrics and measures to provide direction on performance improvements.
  • Chief Technology Officer (CTO)

    2019 - 2021
    Stableton Financial Services
    • Developed the product vision and roadmap using stakeholder interviews and market research.
    • Identified key features and unpacked user stories for the development teams.
    • Championed the MVP concept, distilling the product down to what is desirable, viable, and feasible.
    • Led user studies, market research, and UX design process.
    • Identified the appropriate technology platform, sourcing strategy, and team structure.
    • Implemented and trained teams on the use of collaboration and project management tools.
    • Recruited the Agile team and managed the development process.
    • Worked with the early team to continue driving product/market fit with existing and new offerings.
    • Owned the product launch, campaign management, A/B testing, and continuous improvements.
    • Established key performance indicators to track product usage and growth.
  • Founder

    2014 - 2020
    innovolve.co
    • Founded the company developed the value proposition and go-to-market strategy.
    • Set up a distributed team working from 20+ countries worldwide, servicing customers globally.
    • Grew the company from zero revenue and two employees to $1 million per annum in the first 12 months.
  • Chief Operating Officer (COO)

    2018 - 2019
    Oradian
    • Facilitated and developed strategic goals and implementation plans to support growth targets.
    • Translated strategic goals into quarterly priorities, objectives, and key results.
    • Provided thought leadership, ensuring the successful design and implementation of delivery strategies.
    • Defined and implemented mature business processes to support the organization’s hyper-growth.
    • Developed a business improvement plan to achieve a mature, sustainable business.
  • Chief Revenue Officer (CRO)

    2018 - 2019
    Oradian
    • Worked closely with the product team to prioritize the roadmaps for new and existing markets.
    • Implemented the B2B sales methodology and retrained the global sales.
    • Mentored and coached individual contributors in sales operations, account management, and business development.
    • Acted as the reporting line for CEOs and operations in 11 global markets.
  • Founder

    1999 - 2014
    Fortis
    • Identified the market opportunity to provide artificial intelligence and machine learning solutions to enterprise customers and the public sector.
    • Sourced technologies and set up relationships with suppliers.
    • Recruited and trained the delivery teams, analysts, data scientists, and developers.
    • Built and managed the companies registration and intellectual property management system for South Africa for 15 years.
    • Built and managed the South African inter-governmental information portal, integrating data systems from 35 national government departments for 1 million civil servants and 40 million citizens.
  • Co-founder

    2000 - 2004
    Britehouse
    • Assisted with the development of the company value proposition and go-to-market strategy.
    • Closed several key deals and managed the resulting projects at the key startup phase of the business.
    • Served as part of the team that built the company from 20 employees to 300.
    • Participated in several fundraising rounds up to $10 million with a successful exit in 2004.
    • Managed the strategic relationship with Microsoft.

Project History

  • AI and ML-based Anti-money Laundering Platform
    Conducted successful launches of six product modules and closed strategic deals with some of Asia's largest banks and fintech, including Tencent, UOB, and Grab.

    Conceptualized, built, and launched a product family of AI-powered anti-money laundering solutions.
    • Built the product team as VP of product
    • Transformed the research and engineering teams, growing from 40 to 100 people
    • Led the Agile transformation project, implementing Lean product management and Agile development practices

  • Multi-sided Marketplace for Alternative Investments
    Designed, developed, and launched a multi-sided marketplace for alternative investment products.

    Worked with the founding team to establish the product vision and developed, tested, and refined the product hypothesis. I assisted with defining the key features and fleshing those out into user stories. I managed the research and user-centered design process, working closely with the UX team on product design. I selected the appropriate technology platforms, recruited the teams, and managed the development process until release. I then addressed the release and launch process, using metrics and analytics to rapidly iterate the user interface and increase conversion and retention rates. I coached leadership and agile teams in establishing key agile ceremonies such as planning sessions and daily stand-ups and effectively utilizing agile artifacts such as product backlogs.

  • SaaS Core Banking Platform
    Played a strategic role in the critical high-growth phase of a hypergrowth fintech startup.

    After a successful fundraising round, Oradian was required to rapidly scale its operations to meet its stated objectives.

    I worked closely with the founders, and shareholders took ownership of the company strategy and product positioning. Based on market research and product fit analysis, I developed the company's expansion plans to Africa and Asia. I recruited, trained, and coached managing directors and in-country teams in five new markets, eventually leading the sales effort.

    I implemented new and lean-agile business processes across the organization, including sales, human resources, and finance departments. I also established new competencies and organizational units.

  • Social Media and Financial Services Platform
    Developed MVP, funding proposal, and raised $26 million in series-A funding.

    Womenconnect.org was built to drive financial inclusion and provide mentorship and training for 50 million entrepreneurial African women.

    I led the market research and validation project across 14 countries in four languages. Definition and prioritization of the product roadmap, technology architecture, business case development, and lobbying investors to raise $26 million in funding were also part of my achievements. Finally, I led the go-to-market product strategy for new market expansion.

  • Mobile Payments and Financial Services Platform
    Established a pan-African network of integrated financial services providers, delivering cross-border financial services to previously unreachable or underserved areas.

    The Gates Foundation and IFC made strategic investments in a number of financial services providers (FSPs) across Africa to drive financial inclusion.

    My Role:
    • Got involved from project inception to performing initial diagnostics of all investees processes, technology systems, and staff competency levels
    • Developed a single integrated technology strategy for all FSPs
    • Led the CEO and CIO summit where we integrated teams, processes, and ratified the technology and business strategy across 16 countries, four economic zones, and three languages
    • Rolled out new cloud-based core banking systems and developed innovative mobile apps, enabling financial services without the need for heavy and expensive physical infrastructure
    • Built an agency banking framework, empowering field agents and further lowering the costs of financial services to underserved markets
    • Got involved with lobbying central banks and assisted with creating the digital banking policy frameworks across multiple countries

  • Connected Armored Vehicles
    Designed onboard security, monitoring, communications, remote control, and management systems for armored vehicles. Built a centralized command center, managing approximately 1,000 armored vehicles across South Africa.

    I assisted SBV South Africa and Panzer technologies with the development of a network of connected, armored vehicles, transporting cash and high-value goods for the four biggest South African banks.

    The vehicles included onboard tracking and surveillance systems, enabling the central command center to connect with any vehicle at any time. The command center could also take responsibility for certain operational aspects (for example, remote triggering of drop safes, or security doors), or override the vehicle controls when required.

    A new centralized command center was also built in a high-security location running a 24x7 operation. It included various back-end systems, such as cash management, vehicle tracking, logistics, operations, remote management, monitoring, and response operations.

    I was responsible for the overall management of the project, and also led the technical design aspects such as the command center systems, onboard electronics, and software for the vehicles.

  • National Companies and Intellectual Property Platform
    Built, launched, and maintained South Africa's national Companies and Intellectual Property platform for a period of 15 years.

    The South African national Companies and Intellectual Property platform deliver the following functions:
    • Registration of companies, co-operatives, and intellectual property rights, including trademarks, patents, designs, and copyright
    • Disclosure of information on its business registers

  • Property Management Monitoring and Analytics Platform
    Built an integrated property management platform for Barclays Bank as part of a $100 million outsource project to Johnson Controls (JCI)

    Built a platform that integrated data from multiple internal and external systems, including SAP, SharePoint, data warehouses, IT help desk, and security monitoring control rooms to perform remote monitoring of Barclays Africa's 4000 buildings, branches, and ATM locations.

    The platform used advanced analytics to preemptively detect problems and equipment failures, decrease the planning and costs of maintenance activities and increase the security of the bank's assets.

  • Google Startup Mentor
    I was a mentor to multiple startups in a Google accelerator program.

    Google for Startups Accelerator is a global series of programs for growth-stage startups to get technical, product, and leadership training from experts, tailored to their business.

    Google for startups accelerators serves top growth-stage startups with tailored technical, product, and leadership training from Google experts.

  • Product, Research and Engineering Organizational Design
    Re-organized the Product, Research, and Engineering teams for a fintech company, achieving a 300% improvement in quality 500% improvement in speed of delivery. Adapted the organizational design to support the company’s hyper-growth.

    Tookitaki is an independent software company developing Artificial Intelligence-based Anti-Money Laundering software for Financial Institutions to help fight financial crime - with offices in New York, Singapore, and India.

    After a fundraising round, the company was required to scale rapidly to meet the shareholders' new aggressive growth and delivery targets.

    They were struggling with poor quality, unpredictable delivery, poor performance, low team morale, pervasive inefficiencies, and they were unable to adequately service their existing customer base.

    Morné established a new product management discipline - recruited, onboarded, trained, and coached a team of product managers and project managers - to enable the company to increase visibility and take control of their end-to-end delivery process.

    He then reorganized the research and engineering teams, creating a scalable team-based model, which could easily be replicated to support the rapidly growing engineering organization.

    He joined the leadership team and implemented a new planning and execution process. He coached the co-founders and worked closely with the sales, CS, HR, and finance teams to create a cohesive, high-functioning leadership organization.

  • Customer Acquisition, Product, Customer Success, Delivery Organization Design
    Grew the Customer Acquisition team from 5 people to 5, to enter new markets. Integrated with the Product, Customer Success and Delivery teams to improve communication and customer service in 14 countries.

    After conquering the Philippines with their Cloud-Based Core Banking system, Oradian had to enter new markets to support their rapid growth and meet their company objectives.

    The existing organizational structures were not scalable, and the command and control management structure was causing communication bottlenecks and inefficiencies, which constrained the company’s growth.

    Morné built five regional offices, hiring local CEOs and establishing cross-functional teams in each country. He standardized operational processes implemented a training academy, knowledge management systems, and best practices.

    As a result, the company met its required 300% ARR growth targets and tripled its headcount in 18 months while continuously improving operational efficiencies.

  • Social Media & Fintech Company Organizational Design
    Built a Social Media and Fintech company from the ground up, starting at 1 employee, scaling to 250.

    The African Development Bank’s Office of Gender Equality launched a project to build a social media and financial services platform to service Africa’s women entrepreneurs - targeting 50 million users.

    Morné started with the project at the conception phase, validating the business model, building the MVP, field-testing the concept. After passing the initial tests, he assisted with the fundraising, and manage to secure $26m in donor funding for the start-up venture.

    Since there is a lack of infrastructure across Africa, the organizational design required regional operations in 4 languages to cover 54 African countries. In addition to building the UX, Research, Product, Project and Engineering teams, there were also field operations in 14 countries, working with local partners to assist with the promotion, uptake and adoption of the platform and services to end-users.

    As a multi-sided marketplace, the organization also had to interface with financial institutions, investors and donors, which required separate dedicated teams.

Certifications

  • ICAgile Certified Expert in Enterprise Coaching (ICE-EC)
    JUNE 2022 - PRESENT
    ICAgile
  • ICAgile Certified Professional - Coaching Agile Transitions (ICP-CAT)
    AUGUST 2021 - PRESENT
    ICAgile
  • ICAgile Certified Professional in Agility in the Enterprise (ICP-ENT)
    AUGUST 2021 - PRESENT
    ICAgile
  • Certified SASM - SAFe Advanced Scrum Master
    JULY 2021 - PRESENT
    Scaled Agile, Inc.
  • Certified SSM - SAFe Scrum Master
    JUNE 2021 - PRESENT
    Scaled Agile, Inc.
  • Certified SAFe Architect (SAFe ARCH)
    JUNE 2021 - PRESENT
    Scaled Agile, Inc.
  • Certified SAFe Agile Software Engineer (SAFe ASE)
    MAY 2021 - PRESENT
    Scaled Agile, Inc.
  • Certified SAFe DevOps Practitioner (SAFe SDP)
    APRIL 2021 - PRESENT
    Scaled Agile, Inc.
  • Certified SAFe Product Owner & Product Manager (SAFe POPM)
    MARCH 2021 - PRESENT
    Scaled Agile, Inc.
  • Certified SAFe Release Train Engineer (SAFe RTE)
    FEBRUARY 2021 - PRESENT
    Scaled Agile, Inc.
  • Certified SAFe Lean Portfolio Management (SAFe LPM)
    JANUARY 2021 - PRESENT
    Scaled Agile, Inc.
  • SAFe Remote Trainer
    OCTOBER 2020 - PRESENT
    Scaled Agile, Inc.
  • Certified SAFe 5 Program Consultant
    MAY 2020 - PRESENT
    Scaled Agile, Inc.

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