Morné Wiggins, Product Manager in Mali Losinj, Croatia
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Morné Wiggins

Verified Expert  in Product Management

Product Manager

Mali Losinj, Croatia
Toptal Member Since
August 6, 2019

Over the last 30+ years, Morne has worked with leaders and teams of multiple Fortune 500 companies, helping them adopt better ways of working. He focuses on achieving measurable improvements in speed, quality, predictability, employee engagement, and customer satisfaction by applying decades of leadership experience and deep knowledge of Lean and Agile methodologies. He has 20+ years of experience working as an enterprise lean-agile coach on multiple agile transformation projects.

Project Highlights

Product, Research and Engineering Organizational Design
Re-organized the Product, Research, and Engineering teams for a fintech company, achieving a 300% improvement in quality 500% improvement in speed of delivery. Adapted the organizational design to support the company’s hyper-growth.
Customer Acquisition, Product, Customer Success, Delivery Organization Design
Grew the Customer Acquisition team from 5 people to 5, to enter new markets. Integrated with the Product, Customer Success and Delivery teams to improve communication and customer service in 14 countries.
Social Media & Fintech Company Organizational Design
Built a Social Media and Fintech company from the ground up, starting at 1 employee, scaling to 250.


Work Experience

Enterprise Transformation Consultant

2022 - PRESENT
  • Developed and delivered a custom leadership development program for senior leadership across multiple business units.
  • Implemented Lean Portfolio Management (LPM) to coordinate product roadmaps and strategies across multiple business units.
  • Led a team of coaches who engaged on multiple levels throughout the organization, including teams, scrum masters, product owners, architects, engineers, quality, etc.

Enterprise Transformation Consultant

2023 - 2023
Pfizer - Digital Manufacturing
  • Served as a key member of the agile transformation program, working with product and engineering teams across multiple R&D functions, building augmented reality, virtual reality, and IoT products.
  • Assisted with an agile transformation project, supporting quarterly planning and coordination across multiple business units.
  • Implemented a custom training program for product managers and engineers.

Enterprise Transformation Consultant

2022 - 2022
Fortune 500 Real Estate Company
  • Implemented Agile in non-technology verticals, including sales, project implementation, and customer support at a Fortune 500 real estate investment company with 98,000 employees in 80 countries.
  • Provided Agile advice to leadership in analyzing business value and prioritizing initiatives. Developed the agility roadmap, agenda, and implementation plan with business outcomes.
  • Identified opportunities for continuous improvements and influenced change at all organizational levels.

Enterprise Agile Coach | VP of Product | VP of Engineering

2019 - 2022
  • Provided thought leadership, strategic insight, and clear communication on the transformation strategy.
  • Trained leadership on agile mindset and practices, portfolio management, and continuous delivery.
  • Coached and trained the product, project, research, and engineering teams.
  • Guided the organization in adopting an agile mindset with supportive leadership styles.
  • Identified opportunities for continuous improvements and influenced change at all organizational levels.
  • Guided the teams towards a mindset where they would continuously improve themselves.
  • Trained and mentored prospective and established agile coaches.

Enterprise Agile Coach | Chief Technology Officer (CTO)

2019 - 2021
Stableton Financial Services
  • Led and facilitated agile practices and coaching activities with senior stakeholders.
  • Implemented metrics and measures to provide direction on performance improvements.
  • Trained new teams in Agile methodologies. Facilitated learning and development through individual and team coaching.
  • Developed the product vision and roadmap using stakeholder interviews and market research. Led user studies, market research, and UX design process. Identified key features and unpacked user stories for the development teams.
  • Championed the MVP concept, distilling the product to what is desirable, viable, and feasible. Worked with the early team to continue driving product/market fit with existing and new offerings.
  • Identified the appropriate technology platform, sourcing strategy, and team structure. Recruited the agile team and managed the development process. Implemented and trained teams on the use of collaboration and project management tools.
  • Owned the product launch, campaign management, A/B testing, and continuous improvements. Established key performance indicators to track product usage and growth.

Enterprise Agile Coach | Chief Revenue Officer (CRO)

2018 - 2019
  • Trained and coached leaders and product and engineering teams on Lean and Agile methodologies.
  • Facilitated and developed strategic goals and implementation plans to support growth targets. Translated strategic goals into quarterly priorities, objectives, and key results.
  • Defined and implemented mature business processes to support the organization's hyper-growth targets. Developed a business improvement plan to achieve a mature, sustainable business model.
  • Worked closely with the product team to prioritize the roadmaps for new and existing markets.
  • Implemented the B2B sales methodology and retrained the global sales. Mentored and coached individual contributors in sales operations, account management, and business development.
  • Acted as the reporting line for CEOs and operations in 11 global markets.
  • Provided thought leadership, ensuring successful design and implementation of delivery strategies.

Founder | Partner

2007 - 2018
  • Built and managed a dynamic senior management team.
  • Developed a culture that supports team engagement and high performance.
  • Recruited, managed, and retained top talent, ensuring the successful delivery of all projects.
  • Managed strategic partner and customer relationships.
  • Owned the launching and building of new services and products.
  • Led the delivery of complex projects for enterprise clients and NGOs.
  • Collaborated with diverse, geographically dispersed, remote teams in 80 countries.
  • Built and launched enterprise, B2B, and B2C on-premise and cloud software products.
  • Led the transformation initiatives across client organizations.
  • Provided specialist consulting in financial services, fintech, artificial intelligence, and machine learning.


2000 - 2004
  • Assisted with the development of the company value proposition and go-to-market strategy.
  • Closed several key deals and managed the resulting projects at the key startup phase of the business.
  • Served as part of the team that built the company from 20 employees to 300.
  • Participated in several fundraising rounds up to $10 million with a successful exit in 2004.
  • Managed the strategic relationship with Microsoft.

AI and ML-based Anti-money Laundering Platform

Conducted successful launches of six product modules and closed strategic deals with some of Asia's largest banks and fintech, including Tencent, UOB, and Grab.

Conceptualized, built, and launched a product family of AI-powered anti-money laundering solutions.
• Built the product team as VP of product
• Transformed the research and engineering teams, growing from 40 to 100 people
• Led the Agile transformation project, implementing Lean product management and Agile development practices

Multi-sided Marketplace for Alternative Investments

Designed, developed, and launched a multi-sided marketplace for alternative investment products.

Worked with the founding team to establish the product vision and developed, tested, and refined the product hypothesis. I assisted with defining the key features and fleshing those out into user stories. I managed the research and user-centered design process, working closely with the UX team on product design. I selected the appropriate technology platforms, recruited the teams, and managed the development process until release. I then addressed the release and launch process, using metrics and analytics to rapidly iterate the user interface and increase conversion and retention rates. I coached leadership and agile teams in establishing key agile ceremonies such as planning sessions and daily stand-ups and effectively utilizing agile artifacts such as product backlogs.

SaaS Core Banking Platform

Played a strategic role in the critical high-growth phase of a hypergrowth fintech startup.

After a successful fundraising round, Oradian was required to rapidly scale its operations to meet its stated objectives.

I worked closely with the founders, and shareholders took ownership of the company strategy and product positioning. Based on market research and product fit analysis, I developed the company's expansion plans to Africa and Asia. I recruited, trained, and coached managing directors and in-country teams in five new markets, eventually leading the sales effort.

I implemented new and lean-agile business processes across the organization, including sales, human resources, and finance departments. I also established new competencies and organizational units.

Social Media and Financial Services Platform

Developed MVP, funding proposal, and raised $26 million in series-A funding. was built to drive financial inclusion and provide mentorship and training for 50 million entrepreneurial African women.

I led the market research and validation project across 14 countries in four languages. Definition and prioritization of the product roadmap, technology architecture, business case development, and lobbying investors to raise $26 million in funding were also part of my achievements. Finally, I led the go-to-market product strategy for new market expansion.

Mobile Payments and Financial Services Platform

Established a pan-African network of integrated financial services providers, delivering cross-border financial services to previously unreachable or underserved areas.

The Gates Foundation and IFC made strategic investments in a number of financial services providers (FSPs) across Africa to drive financial inclusion.

My Role:
• Got involved from project inception to performing initial diagnostics of all investees processes, technology systems, and staff competency levels
• Developed a single integrated technology strategy for all FSPs
• Led the CEO and CIO summit where we integrated teams, processes, and ratified the technology and business strategy across 16 countries, four economic zones, and three languages
• Rolled out new cloud-based core banking systems and developed innovative mobile apps, enabling financial services without the need for heavy and expensive physical infrastructure
• Built an agency banking framework, empowering field agents and further lowering the costs of financial services to underserved markets
• Got involved with lobbying central banks and assisted with creating the digital banking policy frameworks across multiple countries

Connected Armored Vehicles

Designed onboard security, monitoring, communications, remote control, and management systems for armored vehicles. Built a centralized command center, managing approximately 1,000 armored vehicles across South Africa.

I assisted SBV South Africa and Panzer technologies with the development of a network of connected, armored vehicles, transporting cash and high-value goods for the four biggest South African banks.

The vehicles included onboard tracking and surveillance systems, enabling the central command center to connect with any vehicle at any time. The command center could also take responsibility for certain operational aspects (for example, remote triggering of drop safes, or security doors), or override the vehicle controls when required.

A new centralized command center was also built in a high-security location running a 24x7 operation. It included various back-end systems, such as cash management, vehicle tracking, logistics, operations, remote management, monitoring, and response operations.

I was responsible for the overall management of the project, and also led the technical design aspects such as the command center systems, onboard electronics, and software for the vehicles.

National Companies and Intellectual Property Platform

Built, launched, and maintained South Africa's national Companies and Intellectual Property platform for a period of 15 years.

The South African national Companies and Intellectual Property platform deliver the following functions:
• Registration of companies, co-operatives, and intellectual property rights, including trademarks, patents, designs, and copyright
• Disclosure of information on its business registers

Property Management Monitoring and Analytics Platform

Built an integrated property management platform for Barclays Bank as part of a $100 million outsource project to Johnson Controls (JCI)

Built a platform that integrated data from multiple internal and external systems, including SAP, SharePoint, data warehouses, IT help desk, and security monitoring control rooms to perform remote monitoring of Barclays Africa's 4000 buildings, branches, and ATM locations.

The platform used advanced analytics to preemptively detect problems and equipment failures, decrease the planning and costs of maintenance activities and increase the security of the bank's assets.

Google Startup Mentor

I was a mentor to multiple startups in a Google accelerator program.

Google for Startups Accelerator is a global series of programs for growth-stage startups to get technical, product, and leadership training from experts, tailored to their business.

Google for startups accelerators serves top growth-stage startups with tailored technical, product, and leadership training from Google experts.

Product, Research and Engineering Organizational Design

Re-organized the Product, Research, and Engineering teams for a fintech company, achieving a 300% improvement in quality 500% improvement in speed of delivery. Adapted the organizational design to support the company’s hyper-growth.

Tookitaki is an independent software company developing Artificial Intelligence-based Anti-Money Laundering software for Financial Institutions to help fight financial crime - with offices in New York, Singapore, and India.

After a fundraising round, the company was required to scale rapidly to meet the shareholders' new aggressive growth and delivery targets.

They were struggling with poor quality, unpredictable delivery, poor performance, low team morale, pervasive inefficiencies, and they were unable to adequately service their existing customer base.

Morné established a new product management discipline - recruited, onboarded, trained, and coached a team of product managers and project managers - to enable the company to increase visibility and take control of their end-to-end delivery process.

He then reorganized the research and engineering teams, creating a scalable team-based model, which could easily be replicated to support the rapidly growing engineering organization.

He joined the leadership team and implemented a new planning and execution process. He coached the co-founders and worked closely with the sales, CS, HR, and finance teams to create a cohesive, high-functioning leadership organization.

Customer Acquisition, Product, Customer Success, Delivery Organization Design

Grew the Customer Acquisition team from 5 people to 5, to enter new markets. Integrated with the Product, Customer Success and Delivery teams to improve communication and customer service in 14 countries.

After conquering the Philippines with their Cloud-Based Core Banking system, Oradian had to enter new markets to support their rapid growth and meet their company objectives.

The existing organizational structures were not scalable, and the command and control management structure was causing communication bottlenecks and inefficiencies, which constrained the company’s growth.

Morné built five regional offices, hiring local CEOs and establishing cross-functional teams in each country. He standardized operational processes implemented a training academy, knowledge management systems, and best practices.

As a result, the company met its required 300% ARR growth targets and tripled its headcount in 18 months while continuously improving operational efficiencies.

Social Media & Fintech Company Organizational Design

Built a Social Media and Fintech company from the ground up, starting at 1 employee, scaling to 250.

The African Development Bank’s Office of Gender Equality launched a project to build a social media and financial services platform to service Africa’s women entrepreneurs - targeting 50 million users.

Morné started with the project at the conception phase, validating the business model, building the MVP, field-testing the concept. After passing the initial tests, he assisted with the fundraising, and manage to secure $26m in donor funding for the start-up venture.

Since there is a lack of infrastructure across Africa, the organizational design required regional operations in 4 languages to cover 54 African countries. In addition to building the UX, Research, Product, Project and Engineering teams, there were also field operations in 14 countries, working with local partners to assist with the promotion, uptake and adoption of the platform and services to end-users.

As a multi-sided marketplace, the organization also had to interface with financial institutions, investors and donors, which required separate dedicated teams.

Agile Transformation for a Fortune 500 Real Estate Company

Designed a new operating model for the technology products division.

The company had acquired more than 100 products and startups to flesh out its real estate offering in response to shifting market conditions in the real estate space. They required a new operating model to organize the disparate product teams into a single operating unit with standard processes.

Enterprise Agile Coach

Transformed the product and engineering teams for the digital manufacturing business unit of a leading pharmaceutical company.

Implemented formal product management and engineering processes for a rapidly growing business unit, focussing on the development of leading-edge technologies for the pharmaceutical industry, including augmented reality, virtual reality, and IoT.

Enterprise Agile Coach for a Global Research and Consulting Company

Led an agile transformation project for a global research and consulting company, implementing cross-business unit product and portfolio management processes.

Implemented agile processes across multiple business units, from portfolio, program, and into team levels. Led a team of Agile coaches, offering training, certifications, coaching, and facilitation services to mature the teams' ways of working. Developed and delivered a leadership cohort training program for a team of senior leaders from across the business to empower them in support of the agile transformation project.

ICAgile Certified Expert in Enterprise Coaching (ICE-EC)



ICAgile Certified Professional - Coaching Agile Transitions (ICP-CAT)



ICAgile Certified Professional in Agility in the Enterprise (ICP-ENT)



Certified SASM - SAFe Advanced Scrum Master

Scaled Agile, Inc.


Certified SSM - SAFe Scrum Master

Scaled Agile, Inc.


Certified SAFe Architect (SAFe ARCH)

Scaled Agile, Inc.


Certified SAFe Agile Software Engineer (SAFe ASE)

Scaled Agile, Inc.


Certified SAFe DevOps Practitioner (SAFe SDP)

Scaled Agile, Inc.


Certified SAFe Product Owner & Product Manager (SAFe POPM)

Scaled Agile, Inc.


Certified SAFe Release Train Engineer (SAFe RTE)

Scaled Agile, Inc.


Certified SAFe Lean Portfolio Management (SAFe LPM)

Scaled Agile, Inc.


SAFe Remote Trainer

Scaled Agile, Inc.


Certified SAFe 5 Program Consultant

Scaled Agile, Inc.


Google Docs, Jira, Confluence, Atlassian Suite, Slack, MURAL

Industry Expertise

Professional Services, Startup Accelerators, Financial Services, Venture Capital, Banking & Finance, Automotive


Agile Product Management, Value Stream Identification, DevOps, Agile Project Management, Kanban, Agile Software Development, Scrum, Agile, Agile UX, Data Science, Requirements Analysis, Team Development, Augmented Reality (AR)


Mobile Banking, Product Management, Product Strategy, Coaching, Mentorship & Coaching, Scrum Coaching, Business Coaching, Instruction & Coaching, Facilitation, Lean Portfolio Management, APIs, Automation, Cloud, SaaS, Core Banking Systems, Innovation Strategy, Payment Gateways, Integration, Software Integration, Product Discovery, Project Management, Lean Manufacturing, Agile Product Delivery, Monetization, Product Owner, Technical Design, User Experience (UX), Research, Fundraising, Stakeholder Management, Architecture, Execution, Feature Analysis, Feature Planning, Feature Roadmaps, User Stories, Budget Management, Feature Backlog Prioritization, Resource Allocation, Agile Leadership, Client Management, Client Reporting, Early-stage Startups, Startup Consulting, Startups, Software as a Service (SaaS), Product Development, Fintech, Organizational Design, Analytics, Big Data, Product Roadmaps, Business Strategy, Senior Executive Management, Digital Transformation, User-centered Design (UCD), eCommerce, WordPress eCommerce, eCommerce Payments, eCommerce Management, Mobile eCommerce, Artificial Intelligence (AI), Machine Learning, Big Data Architecture, Social Networks, Remote Work, Remote Team Leadership, Agile Coaching, Agile Transformation, Scaled Agile Framework (SAFe), Aha!, Google Sheets, Lean, Training, Software Design, Technology Trends, Product Leadership, CTO, Chief Product Officer (CPO), Business Transformation, Business Consulting, Structure & Organizational Design, Management Consulting, Operational Efficiency Improvement, Operations Management, Operations Research, Organizational Development, Chief Operations Officer (COO), CEO, Agile Data Science, Best Practices, Estimation & Planning, Optimization, Process Improvement, Process Ownership, Project Estimation, Software Development Lifecycle (SDLC), Stakeholder Engagement, Customer Success, Metrics, Payment APIs, Strategy, Manufacturing, Budgeting, Card Payments, Minimum Viable Product (MVP), Mobile UX, Product Design, Mobile UI, Android, Project Timelines, Mobile Apps, Product Vision, Proof of Concept (POC), Staffing, Mobile Payments, Microsoft, User Requirements, Dual Track Agile, Workshop Facilitation, Team Mentoring, Strategic Planning & Execution, Executive Coaching, Employee Training, Agile Delivery, Management, Business to Business (B2B), Strategic Planning, Digital Product Management, Web Applications, Mobile, Mobile Applications, Delivery Management, Delivery, Implementation Project Management, Project Delivery, Team Building, Customer Experience, Customer Service, Transformational Leadership, Internal Communications, Objectives & Key Results (OKRs), Digital Product Development, Business Models, Enterprise, Automatic Vehicle Location (AVL), Remote Sensing, Security, Cash Management, Two-sided Marketplaces, Fitness, Incubator Management, Agile Software Testing, Product Support, API Integration, Business Intelligence (BI), Search, Search Engines, SAP, Data Transformation, Data Warehousing, IT Operations Management (ITOM), Mentorship, Lean UX, Lean Canvas, Lean Startups, Agile Program Management, Business Services, Training & Training Content Development, Project Design, Digital Transformation Program Management, Organizational Change Management (OCM), Lean Product Manager, Portfolio Management, Product Portfolio Manager, Project Portfolio Management (PPM), Miro, Microsoft Office, Vision Development, Presentations, Pitch Decks, Strategic Initiatives, Product Coach, Product Strategy Consultant, Virtual Reality (VR), Leadership, Operating Models, TOM, Target Operating Models

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