Charlie Lucas, Project Manager in London, United Kingdom
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Charlie Lucas

Verified Expert  in Project Management

Project Manager

Location
London, United Kingdom
Toptal Member Since
December 10, 2020

Charlie is a highly driven, skilled, and personable digital project manager with five years' experience leading projects through design, build, test, and deployment phases. His experience in designing and implementing delivery frameworks within Agile and Waterfall environments enables projects to run with greater efficiency, velocity, and scalability. While he enjoys the overarching challenges that come with managing projects, Charlie appreciates the need to roll up his sleeves when required.

Project Highlights

Digital Transformation for a Health Insurance Client
Ran the successful pitch process for delivering an $11 million digital transformation program of work, including establishing the approach that would allow for simultaneous projects to run at once, from discovery through to delivery.
Mobile App for a Health Insurance Client
Managed the delivery for phases one and two of the client's new mobile app for both iOS and Android while also successfully pitching for the ongoing managed services agreement.

Expertise

Work Experience

Digital Project Manager | Digital Program Manager

2019 - 2020
Deloitte Digital | Health Insurance Client
  • Pitched an $11 million worth program of work to a C-level client and board, which included definition and agreement of scope for designing and building a new mobile app (phase two), website, customer portal, CRM, and market automation platforms.
  • Established and embedded ways of working for all client and consulting teams across five concurrent streams of work.
  • Managed five stream product owners to establish and own the overall program backlog with multiple interdependencies.
  • Led the program delivery progress meeting for key stakeholders, as well as monthly steering committee meetings with consulting partners and client C-level stakeholders, including COO and CEO.

Digital Project Manager

2018 - 2019
Deloitte Digital | Health Insurance Client
  • Managed the end-to-end delivery of cross-functional client and consulting teams for phases one and two of the mobile app development.
  • Collaborated with the design consulting team, alongside client technology and marketing teams to establish and own an end-to-end project plan.
  • Led the requirements gathering workshops and managed the process to clearly define and sign off the phase one scope.
  • Managed all changes across multiple teams and their impact on timeline, resources, and budget.
  • Led weekly progress and budget reporting, including tracking changes to stakeholders, including CMO, CIO, and CTO.

Digital Project Manager

2017 - 2018
Deloitte Digital | Financial Services Client
  • Managed five cross-functional teams, from requirements gathering through to delivery and deployment of a complex customised CRM solution.
  • Drove the delivery of a design system and component library that increased efficiency of delivery by 30%.
  • Created weekly programs and conducted financial reporting to key stakeholders, including business unit heads and CIO.
  • Delivered the internal budget reporting to consulting partners, which included program projections and team resourcing.

Digital Project Manager

2016 - 2017
Deloitte Digital | Financial Services Client
  • Led two multidisciplinary teams to deliver an award-winning tool that allowed financial advisers to have a goals-based, interactive session with their clients.
  • Acted as both a project manager and Agile coach in an organization that was an early adopter of the Agile delivery.
  • Increased velocity of overall delivery by 24% by embedding new ways of working throughout the project.
  • Managed the weekly delivery status and budget reporting to project sponsor and chief digital officer.

Waterfall Project Manager

2015 - 2016
Capco
  • Led the delivery of phase one of the client's first IOS app launched in the UK for a wealth and investment client.
  • Worked alongside an in-house client team and a third-party development agency to fully understand and document requirements.
  • Built the overall delivery plan, including post go-live and customer communication plans.
  • Ran the ongoing workshops, from understanding requirements at the beginning of the project to confirming scope and signing the requirements off with the project sponsor.

Digital Transformation for a Health Insurance Client

Ran the successful pitch process for delivering an $11 million digital transformation program of work, including establishing the approach that would allow for simultaneous projects to run at once, from discovery through to delivery.

PITCH PROCESS
Working closely with the Deloitte partner and client stakeholders, I led the Deloitte team to successfully pitch for the largest digital delivery program of work ever commissioned by that particular client.

Again, working very closely with key stakeholders and other Deloitte leads, my colleague and I ran the process to establish and agree with the program called Ways of Working. The program included delivering five projects, and often they were run simultaneously, so this needed to be agreed upon and communicated before we started. This Ways of Working program was documented, and I used it in multiple sessions with the client to upskill them in Agile delivery.
This document's key information included roles and responsibilities, program scope, the digital strategy, workshop plans, sprint cadence, high-level solution architecture, and delivery approach.

DELIVERY
Key responsibilities:
- Ensuring each of the projects was run in the same way and that the agreed approach was being followed.
- Progress and budget reporting to delivery leads and key stakeholders.
- Working with the scrum masters and product owners on the team's progress and identifying ways to increase velocity.

Mobile App for a Health Insurance Client

Managed the delivery for phases one and two of the client's new mobile app for both iOS and Android while also successfully pitching for the ongoing managed services agreement.

- Managed the end-to-end delivery of cross-functional client аnd consulting teams for phases one and two of the new mobile app.
- Worked with consulting design team, alongside client technology and marketing teams, to establish and own end-to-end project plan.
- Led requirements gathering workshops and managed the process to define and sign off phase one scope.
- Managed all changes across multiple teams and the impact on timeline, resources, and budget.
- Led weekly progress and budget reporting, including tracking changes to stakeholders, including CMO, CIO, and CTO.

Tools

Jira, Trello, Confluence, Slack, Google Docs, Google Hangouts

Paradigms

Agile Project Management, Waterfall Delivery, Agile Delivery, Agile Product Management, Agile Leadership, Scrum, Requirements Analysis, Agile, Agile UX

Platforms

iOS, Android

Other

Workshop Facilitation, Status Updates, Agile Program Management, Reports, Reporting, IT Project Management, Product Owner, Leadership, Team Leadership, Product Ownership, Remote Team Leadership, Prototyping, Microsoft 365, Client Management, English, Web Project Management, Project Scheduling, Stakeholder Engagement, Stakeholder Management, Web & Mobile Applications, Mobile Applications, Mobile App Development, Project Tracking, Project Estimation, User Journeys, User Journey Maps, Product Management, Scrum Master, Financials, User Experience (UX), Customer Journeys, Agile Product Delivery, Wireframing, Discovery Workshops, Mobile, Web Applications, WebApp, Websites, Technical Project Management, APIs, Startups, Backlog Management, Mobile Apps, Estimation & Planning, Minimum Viable Product (MVP), Creative Design, Project Timelines, Web Design, Web UX, Web Development, Manufacturing, Service Design, Project Discovery, Project Delivery, Project Management, Vendor Selection, Digital Project Management, Discovery, Requirements, Project Planning, Product Delivery, Waterfall Methodology, Business Requirements

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