Mladen Gavrancic

Managed several teams of IT, product departments, and consultants to prepare and manage the merger project bridging two local banks into a single operating entity with full business functionalities, regulatory reporting, and compliance test validation.

Managed business analysts, data mining specialists, banking cards, and account product designers to create a unique card and account package. This enabled clients to use any ATM in the country free of charge, at the cost of the bank, generating a high inflow of new clients who transferred their payroll into the bank. Predictive analysis pointed to price limits at which the cost of the package will profitably earn fee income and create a client need to differentiate from all competitors who charged for ATM service at the time.

Analyzed a motor insurer’s existing system of partner services, ranging from car parts, car service, hull repairs, tire replacement, and insured household services such as plumbing and door/locks, and household appliance insurance for integration into a service model. This was built on top of Microsoft Dynamics Customer engagement, presented on the mobile app, and used by clients as a convenience app, providing loyalty points.

Mobilized several teams over five months to align the IT development, regulatory approval, and education and roll-out processes, as required to successfully add a new bank network to the operation of the local insurer serving the bank with insurance products.

In leading the end-to-end bank migration project, I orchestrated a comprehensive resource and risk management plan. Adopting a hybrid approach, I seamlessly integrated Waterfall and Agile methods. Acting as an agile servant leader in a challenging environment marked by time constraints, the project achieved a critical go-live milestone within an impressive 14-month timeframe, ensuring a smooth transition for all stakeholders.