Vikas Agarwal

Due to the impact of COVID-19, as business from hypermarket retail outlets started to slow down revenue generation, I joined the team of enthusiasts and leaders at Majid Al-Futtaim to upgrade their existing digital footprint and create a better user experience. I collaborated with the India Delivery Head to scale the offshore team from 30 to over 200 people and introduced a remote work model.
I also led the Agile and digital transformation of engineering, product, customer support, and analytics teams, utilizing the Spotify model, Scrum, Kanban, and PI Planning methodologies and frameworks. I created business processes to align demand intake and delivery, and helped leadership set clear expectations and forecasts to achieve quarterly and half-yearly business objectives.
I led the launch of high-priority strategic initiatives, including the supplier portal, dynamic delivery fee, self-service returns, promotion coupons, BNPL, and BOGO.

Managed three releases for the ATLAS Global Transformation program. The releases were planned and executed from Houston and London. At Houston, I was the project manager reporting directly to C-level executives and handling a team of 113 people responsible for project budget, cost control, scope change, change management, project status and tracking, CPI, SPI, and project resourcing. We completed the project with only a 4% delay than the baselined schedule but within budgeted cost.

In the London release, I played the additional responsibility of QA Lead, being responsible for quality control. I spearheaded all testing types, including sanity, functional, system integration, end-to-end, regression, and performance testing.

Worked as Scrum Master for the launch of a peak performance app and facilitated the release of the app in three increments. This platform was one of the most business-critical projects for both Publicis Sapient and Oshawa Power.

The peak performance app was designed to help customers shift their energy use and reduce their electricity costs. The program features new pricing structures that offer cost savings during off-peak times. To help customers shift to the cheaper off-peak times, it includes energy management tools such as an advanced web portal, feedback and alerts, specially-trained customer service representatives, and an interactive state-of-the-art smartphone app called Peak. Each participant can customize their suite of tools. The goal is to support customers by offering best-in-class information and delivering it how and when they need it. At the end of the pilot program, Oshawa Power recorded a 4% electricity shift in the participants’ consumption.