Arun Menon, Developer in Melbourne, Victoria, Australia
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Arun Menon

Verified Expert  in Engineering

Salesforce Developer

Location
Melbourne, Victoria, Australia
Toptal Member Since
December 8, 2020

Arun is a senior Salesforce developer with 13 years of experience in software development. He currently holds eight Salesforce certifications and has extensive experience in the administration, configuration, implementation, and support of the Salesforce.com CRM and force.com platform. Arun has expertise in Salesforce integration with third-party systems using API and middleware, and he is experienced in implementing version control and CI/CD processes.

Portfolio

DXC Technology
Salesforce, Lightning Components, Aura, API Integration, Batch Apex, Force.com...
Dorner Informatik
Salesforce, Lightning Components, Force.com, Omni-channel...
Tata Consultancy Services
JavaScript, Data Migration, Salesforce Apex, Salesforce, Force.com...

Experience

Availability

Full-time

Preferred Environment

Salesforce DX, GitHub, Visual Studio Code (VS Code), Slack, Windows

The most amazing...

...Salesforce project I've worked on was for a leading bank in Australia. The project tested the limitations of the Salesforce platform.

Work Experience

Senior Salesforce Developer

2019 - 2021
DXC Technology
  • Worked with several government agencies on their critical Salesforce implementation and received good feedback from clients about my performance.
  • Used Jira for user stories and bug tracking and Bitbucket for version control,.
  • Delivered a government project for COVID-19 contact tracing on time and with zero bugs in user acceptance testing. It was a high-profile and time-critical project.
  • Integrated several external systems using APIs and middleware like Jitterbit and Mulesoft.
  • Developed solutions to overcome Salesforce limitations for a project that processed millions of records in Salesforce for a leading banking client.
Technologies: Salesforce, Lightning Components, Aura, API Integration, Batch Apex, Force.com, Pardot, Omni-channel, Salesforce Platform Events, Visualforce, REST APIs, Data Modeling, Acceptance Testing, Automation, Certified Salesforce Administrator, Salesforce Lightning, Salesforce API, Salesforce Marketing Cloud, Salesforce CPQ, SOQL, APEX Code, Salesforce Health Cloud, Cloud, Web, CRM Implementation (Salesforce), NPSP, Reporting, SFDC Configuration, SFDC Customization, Salesforce Community, Salesforce Community Cloud Certification

Salesforce Consultant

2016 - 2019
Dorner Informatik
  • Worked with several customers from Germany and Europe. Managed a team of offshore developers.
  • Developed several AppExchange apps and helped clients through the entire publishing process, including fixing security review issues.
  • Developed several complex packages involving developing 50 or more Lightning components.
Technologies: Salesforce, Lightning Components, Force.com, Omni-channel, Salesforce Platform Events, Visualforce, REST APIs, Data Modeling, Acceptance Testing, Automation, Certified Salesforce Administrator, Salesforce Lightning, Salesforce API, SOQL, APEX Code, Cloud, Web, CRM Implementation (Salesforce), Reporting, SFDC Configuration, SFDC Customization, Salesforce Community, Salesforce Community Cloud Certification

IT Analyst

2014 - 2016
Tata Consultancy Services
  • Worked with clients from Australia and the UK in the banking, retail, and utility domains.
  • Developed Salesforce practice by cross-training people from other technologies.
  • Implemented complex applications involving migrating millions of data to Salesforce and integrating with external systems using API.
Technologies: JavaScript, Data Migration, Salesforce Apex, Salesforce, Force.com, Acceptance Testing, Automation, Certified Salesforce Administrator, Salesforce API, SOQL, APEX Code, Cloud, Web, CRM Implementation (Salesforce), NPSP, Reporting, SFDC Configuration, SFDC Customization, Salesforce Community, Salesforce Community Cloud Certification

Senior Developer

2011 - 2014
Suyati Technologies
  • Contributed to both .NET and Salesforce projects for the leading publishing firm in the US.
  • Developed a Salesforce team by training and mentoring interns.
  • Developed the first AppExchange application for the company and handled the entire app publishing process, including security review.
Technologies: WCF Web Services, Salesforce Apex, C#.NET, ASP.NET, Force.com, SOQL, APEX Code, Reporting, SFDC Configuration, SFDC Customization, Salesforce Community, Salesforce Community Cloud Certification

Custom Knowledge Integration

The client was a leading tech company in Europe having a knowledge portal similar to Salesforce Knowledge and wanted to develop an app exchange solution that integrates with their existing portal and provides knowledge search options to the Salesforce users. The product was wholly developed in Lightning Web Components (LWC) and incorporated into their back-end platform using REST API.

The app has the following features:
1) Add the component to any Salesforce object layout
2) Link the search result with the Salesforce record
3) Provide feedback to the client about each search result
4) Show search results based on the field values in the Salesforce record when loading the page

Lightning Community Upgrade using LWC

• Worked on creating lightning component to process payment using Westpac payment gateway from the existing lightning community and integrated into their existing LWC based registration process.
• Handled payment reconciliation process using apex batch job and the data coming from MuleSoft.
• Created Platform Events for passing data from MuleSoft to Salesforce to notify Salesforce about the updated data in the third-party system.

Salesforce Remediation and Tableau Integration

As a senior developer, I analyzed an existing codebase to find defects and provided solutions to fix it.
• Worked on integrating Tableau charts in Salesforce using JavaScript. Created a generic configurable component for loading client’s different Tableau charts.

Salesforce App Enhancement

The project involves:
• Development of Salesforce AppExchange product that integrates the customer’s Salesforce instance with their TeamViewer account and creates TeamViewer cases and sessions from within Salesforce.
• Integrating the TeamViewer API to provide remote access to the customer system from Salesforce.

Banking Client Salesforce Customization

The project involved two phases:
• Large data migration from CSV file stored in network location to Salesforce using
Apex data loader command line. Since the file contains millions of records and file
size is too large to process, we had to split the file into multiple chunks and then
imported it into Salesforce.
• Creation of custom Visualforce page to display in contact layout for users to search customers investment details in a more interactive way.

Salesforce App for Mass Emailing

The project involves developing an AppExchange product by integrating Salesforce marketing features with the CleverReach email marketing platform using their REST API. Features include:
• To and fro synchronization of campaign members between Salesforce and CleverReach by manual and batch process.
• Blacklisting email address in CleverReach from Salesforce.
• Creating CleverReach attributes from Salesforce.
• Fetching reports from CleverReach in Salesforce.
• Importing campaigns from CleverReach in Salesforce.

Greenfield Sales and Service Cloud Implementation

The client was a company having several casinos in UK and Europe. They had a Salesforce instance which they were not using properly. So they wanted us to first analyze it and help them properly use the sales and service cloud. We configured features like service cloud console, omnichannel, live agent, permission, custom case expiry tracker using Visualforce; configured lead tracking in Salesforce; and developed a custom page using Visualforce and Google Maps for them to have a view of revenue generated in each casino location.
2005 - 2009

Bachelor's Degree in Information Technology

MG University - Kochi, Kerala, India

SEPTEMBER 2020 - PRESENT

Salesforce Certified Data Architecture and Management Designer

Salesforce.com

APRIL 2020 - PRESENT

Salesforce Certified Community Cloud Consultant

Salesforce.com

JUNE 2018 - PRESENT

Salesforce Certified Platform Developer II

Salesforce.com

MAY 2017 - PRESENT

Salesforce Certified Platform App Builder

Salesforce.com

FEBRUARY 2017 - PRESENT

Salesforce Certified Sales Cloud Consultant

Salesforce.com

NOVEMBER 2016 - PRESENT

Salesforce Certified Platform Developer

Salesforce.com

APRIL 2016 - PRESENT

Salesforce Certified Service Cloud Consultant

Salesforce.com

MARCH 2015 - PRESENT

Salesforce Certified Administrator

Salesforce.com

Libraries/APIs

Salesforce API, Salesforce REST API, REST APIs

Tools

Batch Apex, Lightning Communities, Visualforce Pages, Flow, Salesforce CPQ, Salesforce DX, GitHub, Salesforce Sales Cloud, Salesforce Marketing Cloud, Slack, Bitbucket, Pardot

Frameworks

Lightning Components, Visualforce, .NET, ASP.NET

Languages

JavaScript, Apex, SOQL, APEX Code, CSS, C#.NET

Paradigms

Automation, Acceptance Testing

Platforms

Salesforce, Salesforce Experience Cloud, Web, Salesforce Health Cloud, Windows, Visual Studio Code (VS Code)

Other

Salesforce Apex, Salesforce Lightning, Force.com, Salesforce Platform Events, Certified Salesforce Administrator, Cloud, CRM Implementation (Salesforce), NPSP, Reporting, SFDC Configuration, SFDC Customization, Salesforce Community, Salesforce Community Cloud Certification, APIs, Salesforce Service Cloud, Aura, AppExchange Security Review, Salesforce AppExchange, API Integration, Managed Packages, CSV, Omni-channel, Data Modeling, CI/CD Pipelines, Data Migration, WCF Web Services, SLDS, Salesforce.com Administration

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