Digby Bartosh

Worked in the Salesforce platform group as part of the DevOps team. I built and enhanced the pipeline and troubleshoot issues with Salesforce DX processes/commands. Also, I created and maintained six unlocked packages and built the API to send data to general practitioners.

Led the development of a government nature disaster insurance system. I developed the integration to eight commercial insurance systems by modifying Salesforce OData Connection. Further, I built the connectivity on Salesforce to Azure AD using both SAML and access groups. Also, I made eight communities, one for each of the insurance companies. From this, Salesforce held a consolidated view of all insurance claims across eight commercial insurers.

Led the build of the customer engagement system for healthcare claims. Required 29 APIs to be built to access and update their on-premise claims management system. I supported a call center of 1500 staff. The call center engaged in structured conversions with the clients and required flexibility in the screens presented based on the client's needs and type of claim. The system's design was built using dynamic Aura components defined by a custom metadata object.

Configured the Salesforce platform and integrated it with the internal systems, external test lab system, telemetry, and regional council systems. Automated reporting was set up for key stakeholders, along with a customer community for trade waste customers, the regional council, and the local IWI, which provided online snapshots of relevant information for their needs without any need for manual intervention.

Adding embedded leaflet maps with geospatial data and mapping layers into the system allows the business to see where the water, waste testing, and inspections were being carried out and where these resulted in non-compliance with set limits or contracts.

Overall, the digitization of the water and waste services provided:
• Automatic monitoring, notifications, and reporting to customers.
• Improved services and relationships with trade waste customers and more accurate billing for the services provided.
• More accurate management of the quality and supply of water, removing the need for water restrictions.
• Easy access to AI, geospatial tools, IoT gateways, API management and integration, CRM functionality, mobility, analytics, and web services.

Led the build of a customer relationship management (CRM) for an international vehicle company. The CRM system contained a 360-degree view of the customer. It also held and managed a wide range of vehicle information, ownership, and integration to the dealership network.