Eric is available for hire

Eric Mhlongo

Verified Expert in Engineering

Solutions Architect and Developer

Johannesburg, Gauteng, South Africa

Toptal member since January 20, 2022

Expertise

Cloud Engineering AWS Solutions AWS Enterprise Architecture Migration Engineering Azure VMware Cybersecurity Web Development Software Development LMS Linux Database Virtualization

Bio

Eric is a technology leader and digital advisor that unifies business vision, connects strategy to execution, and empowers teams and individuals to succeed. He has a track record of success in leading, architecting, delivering complex, customer transformation programs involving IT strategy and governance, digitization, innovation, modernization, cloud deployments, and migrations worth over $20+ million. Eric has 15 years of IT industry experience backed by 2 years of global work experience.

Portfolio

Amazon Web Services (AWS)

Digital Transformation, Data Transformation, Business Development...

Amazon Web Services (AWS)

Digital Transformation, Digital Innovation, IT Strategy, IT Governance...

Amazon Web Services (AWS)

Solution Architecture, Digital Transformation, Digital Strategy...

Experience

Solution Architecture - 8 years
Enterprise Architecture - 7 years
IT Strategy - 7 years
Cloud Strategy - 6 years
Amazon Web Services (AWS) - 5 years
Cloud Migration - 5 years
Azure - 5 years
Digital Transformation - 5 years

Availability

Part-time

Preferred Environment

Amazon Web Services (AWS), Azure, Digital Transformation, Digital Innovation, Enterprise Architecture, IT Strategy, Data Transformation, Emerging Technologies, Artificial Intelligence (AI)

The most amazing...

...program I've led is an enterprise digital transformation program worth over $20 million and cloud adoption for customers across 20 African countries.

Work Experience

Senior Solutions Architect III – Strategic Accounts

2022 - PRESENT

Amazon Web Services (AWS)

Provided technology thought leadership, executive engagement, industry insights, and strategic support to help customers transform their business, lower costs, and bring innovative products to market faster by leveraging AWS cloud.
Identified, developed, and applied strategic IT expertise to customers across their business functions by contextualizing and translating their business and IT strategy into a unique business value proposition.
Influenced and guided customers in their digital transformation journey, including digital strategy, cloud strategy, architecture, governance, DevOps, security, operating model, and capability planning.
Engaged and inspired customers on innovation strategy and data-driven vision. Identified and qualified innovation opportunities and executed initiatives that solved customers' most complex business challenges through POCs, prototypes, and MVPs.
Acted as a key sales team member with technical responsibility, strategically helping the team achieve sales targets by influencing, nurturing, and accelerating opportunities through the sales cycle.
Focused on the FSI industry, helping payments and fintech customers reinvent the future of financial services.
Worked closely with AWS engineering and product teams to convey customer and partner feedback as input to AWS technology roadmaps. Influenced roadmap changes to accelerate customer adoption.
Built and owned relationships and became a trusted advisor to the customer senior leadership team (CIO, CTO, CISO, CDO, VP).
Acted as a thought leader in the wider IT community, presenting at AWS, partner, and customer events.

Technologies: Digital Transformation, Data Transformation, Business Development, Management Consulting, IT Strategy, IT Governance, Enterprise Architecture, Solution Design, Application Architecture, Business Architecture, Cybersecurity, Information Security, Amazon Web Services (AWS), Cloud, Python, Leadership, Engineering, Artificial Intelligence (AI), Machine Learning, Internet of Things (IoT), DevOps, Agile, Software Development Lifecycle (SDLC), Emerging Technologies, IT Project Management, Stakeholder Engagement, Data Analytics, IT Management, Enterprise Application Architecture

Customer Solutions Manager III – Financial Services

2020 - 2021

Amazon Web Services (AWS)

Provided thought leadership, prescriptive guidance, and accelerated AWS largest enterprise financial services client along with their multi-year cloud-powered digital transformation program worth over $20 million.
Engaged customer business, finance, and technology executive leaders to understand business goals, drivers, and challenges. I assessed their current business state and developed proposals for enterprise-wide cloud transformation.
Led engagement planning, mobilized resources, and ensured that all teams like solutions architects, consultants, sales, product, and partners are working together effectively to deliver customer outcomes.
Managed and supported the delivery of multiple work streams encompassing transformation and value realization, platform engineering, cloud migrations, operating model, data, and innovation streams.
Provided program management, risk management, performance management, and governance, using best practice Agile and Lean delivery methodologies to ensure the delivery of projects on time and within budget.
Assessed risks, anticipated bottlenecks, provided critical issue management, balanced trade-offs, and influenced and encouraged risk-taking to maximize business value and speed to market.
Owned and led cloud enablement and accelerated adoption for customers across 20 African countries. I supported them with portfolio assessments, business case development, operating model, roadmap, technical capabilities, deployments, and migrations.
Introduced mechanisms for enabling organizational and people change critical to sustained success and wide-scale cloud adoption, such as Cloud Center of Excellence (CCoE), DevOps and innovation enablement functions, and enterprise re-skill models.

Technologies: Digital Transformation, Digital Innovation, IT Strategy, IT Governance, Enterprise Transformation, Digital Strategy, Cloud Strategy, Cloud Deployment, Cloud Migration, Enterprise Architecture, IT Project Management, Organizational Change Management (OCM), Leadership, Customer Engagement, Amazon Web Services (AWS), Private Banking, Engineering, Platforms, VMware, Information Security, Networking, Solution Architecture, Migration, Cybersecurity, IT Infrastructure, Enterprise Software, Servers, Storage, Virtualization, Disaster Recovery Consulting, Hybrid Cloud Infrastructure, Innovation, Modernization, Cloud, Agile Project Management, ITIL, AWS Certified Solution Architect, Architecture, Investment Banking, Wealth Management, Asset Management, Team Management, Interviewing, Technical Hiring, Global Team Management

Senior Solutions Architect III – Education and Research

2019 - 2020

Amazon Web Services (AWS)

Provided technical thought leadership, executive engagement, industry insights, and strategic support to education sector customers, including universities, EdTechs and research organizations, helping them digitally transform their institutions.
Engaged and influenced university CIOs, guided them in developing their cloud transformation roadmap, and executed projects to enhance their institutions' capabilities in fulfilling their core missions in teaching, learning, and research excellence.
Helped researchers to leverage cloud computing services to solve some of the biggest data, analytics, and artificial intelligence-related challenges and accelerate time to achieve scientific breakthroughs.
Helped researchers to run large, complex simulations and deep learning workloads in the cloud using a complete suite of AWS high-performance computing (HPC) services to gain insights faster, and quickly move from idea to market.
Owned customers' technical engagements, removed technical blockers, defined architectures, responded to RFIs and RFPs, and achieved success in project delivery and revenue realization.
Established strategic relationships with key consulting partners and software vendors. Delivered joint proposals and joint engagements to help partners succeed in customer engagements using AWS.
Defined and developed cloud-native reference architectures for a variety of use cases, including migrations, containers, data analytics, AI/ML, IoT, HPC, DevOps, security, identity, and compliance.
Owned customers' technical engagements, removed technical blockers, defined architectures, responded to RFIs and RFPs, and achieved success in project delivery and revenue realization.
Evangelized and educated customers about AWS technology through workshops and public speaking.
Built and owned the overall technical relationships with CIOs, CTOs, CISOs, researchers, and architects.

Technologies: Solution Architecture, Digital Transformation, Digital Strategy, Digital Innovation, Cloud Strategy, Cloud Deployment, Cloud Migration, Databases, Networking, Migration, High-performance Computing (HPC), Cybersecurity, Leadership, Amazon Web Services (AWS), Engineering, Platforms, VMware, Linux, Information Security, IT Strategy, IT Governance, Enterprise Transformation, Enterprise Architecture, IT Project Management, Organizational Change Management (OCM), Customer Engagement, Azure Active Directory, IT Infrastructure, Enterprise Software, Servers, Storage, Virtualization, Disaster Recovery Consulting, Hybrid Cloud Infrastructure, VMware vSphere, Scripting, Innovation, Modernization, Cloud, Agile Project Management, Learning Management Systems (LMS), ITIL, AWS Certified Solution Architect, Operating Systems, Software Architecture, Architecture, Python, Team Management, Interviewing, Technical Hiring, Global Team Management

Technology Architecture Leader

2018 - 2019

Silica Financial Services

Provided leadership and strategy for the technology architecture functional area, with a key focus in driving cloud transformation strategy and architecture to drive strategic value and impact to the business.
Built a program for enterprise-level cloud transformation strategy, including roadmap, governance, integration, and best practices. Drove a cohesive strategy that is pragmatic and focuses on business value. I served as a product owner of AWS and Azure.
Provided architectural leadership to key technology areas encompassing IT infrastructure, DevOps, and IT security teams. I bridged the gap between traditional IT infrastructure and development teams and led and guided the DevOps culture and cloud operating model.
Served as a trusted strategic advisor to the CTO and CISO. Assisted the executive team in implementing IT and information security strategy, achieving performance improvement, and enhancing value.
Served as the architectural strategic thought leader, leading collaboration across the infrastructure, security, integration, application, information, data, and business domains.
Acted as a member of IT MANCO, Architecture Review Board (ARB), and Change Advisory Board (CAB).

Technologies: Leadership, Digital Transformation, Digital Strategy, Cloud Strategy, Cloud Deployment, Cloud Migration, Enterprise Architecture, Solution Architecture, IT Strategy, IT Governance, IT Project Management, Information Security, Cybersecurity, Amazon Web Services (AWS), Azure, VMware, Azure Active Directory, IT Infrastructure, Engineering, Platforms, Linux, Databases, Networking, Digital Innovation, Enterprise Transformation, Organizational Change Management (OCM), Customer Engagement, Migration, Enterprise Software, Servers, Storage, Virtualization, Disaster Recovery Consulting, Hybrid Cloud Infrastructure, Hosting, VMware vSphere, Microsoft Exchange, Scripting, Innovation, Modernization, Cloud, Agile Project Management, ITIL, AWS Certified Solution Architect, Operating Systems, Software Architecture, Architecture, Wealth Management, Asset Management, Python, Team Management, Interviewing, Technical Hiring

Enterprise Solutions Designer – IT Infrastructure and IT Security

2017 - 2018

Liberty South Africa

Provided technical architecture design and delivered enterprise-scale IT infrastructure, hybrid cloud, and cybersecurity solutions that solve critical customer needs and deliver business value.
Facilitated and provided guidance in developing strategies to identify and design solutions to business challenges and promoted the most effective means of delivering technology products.
Reviewed and evaluated the current state of the organization's architecture (as-is) to identify duplications, what is working, and what is not working. Recommended and developed the future state (to-be) architecture.
Oversaw cost and benefit modeling with mapping to business KPIs to determine the impact of cloud and IT infrastructure projects in relation to business objectives and priorities.
Led the architecture design and delivery of cybersecurity solutions, including perimeter security, network security, endpoint security, application security, data security, and identity and access management.
Provided guidance, assistance, and communication on architectural designs, definitions, and guidelines to software vendors, project delivery teams, and IT operations teams.
Designed and led the implementation of a cybersecurity transformation program, including perimeter network and endpoint security, data and application security, and identity and access management to improve the organization's security posture.
Led and worked with other domain EAs such as business applications, integration and middleware, data and analytics to ensure standardization and reuse of IT assets across the entire IT landscape.

Technologies: Digital Transformation, Digital Strategy, Cloud Strategy, Cloud Deployment, Cloud Migration, Enterprise Architecture, Solution Architecture, IT Infrastructure, Information Security, Cybersecurity, Enterprise Software, Amazon Web Services (AWS), VMware, Hyper-V, Azure Active Directory, Servers, Storage, Networking, Virtualization, Engineering, Platforms, Azure, Linux, Databases, Digital Innovation, IT Strategy, IT Governance, Enterprise Transformation, IT Project Management, Leadership, Customer Engagement, Migration, Disaster Recovery Consulting, Data Center Migration, Hyperconverged Infrastructure (HCI), Hybrid Cloud Infrastructure, Hosting, VMware vSphere, Microsoft Exchange, Scripting, Innovation, Modernization, Cloud, Agile Project Management, ITIL, AWS Certified Solution Architect, Operating Systems, Architecture, Asset Management, Python, Team Management, Interviewing, Technical Hiring

Solutions Architect - Middle East

2015 - 2017

Huawei Technologies Co.

Led strategic engagements with customers, including C-level technical and business stakeholders, challenging the status quo, influencing and guiding them to adopt Huawei solutions, and extracting maximum value from their Huawei IT investments.
Collaborated with account teams in regional offices to develop comprehensive strategies, including IT opportunity assessment, go-to-market strategy, and technology strategy.
Directed and executed pre-sales efforts, including RFI/RFP management, technical sales presentations, IT landscape assessment, cost rationalization, business case development, and competitive displacement.
Led, architected, and delivered large-scale IT transformation projects involving telco cloud, hybrid cloud, and data center modernization for multiple customers across the Middle East region (Bahrain, United Arab Emirates, Kuwait, Qatar, KSA).
Led cloud adoption in the Middle East and coordinated efforts between Huawei teams and alliance partners to position Huawei IT and cloud solutions as an integral part of clients' digital transformation journey.
Designed and delivered enterprise ICT services and digital capabilities as a new growth engine to Telco operators and helped them succeed on their Techco transformative journey.
Provided end-to-end ownership for the strategic planning, delivery, and organization of architecture and technology standards, design rules, governance, security policies, and risk management during the whole lifecycle of the project.
Gathered customer and partner requirements and provided feedback to R&D/HQ in China, removed technical blockers, and influenced R&D to make the right and timely decisions for the product roadmap.
Built relationships with customer stakeholders and became a trusted advisor within each account.

Technologies: Digital Transformation, Digital Strategy, Cloud Strategy, Cloud Deployment, Cloud Migration, Disaster Recovery Consulting, Data Center Management, Data Center Migration, Solution Architecture, Enterprise Architecture, Enterprise Software, Servers, Storage, Networking, Virtualization, Migration, IT Project Management, VMware, Hyper-V, Virtual Desktop Infrastructure (VDI), Hybrid Cloud Infrastructure, Engineering, Platforms, Azure, Linux, Information Security, Databases, Digital Innovation, IT Strategy, IT Governance, Enterprise Transformation, Leadership, Customer Engagement, Cybersecurity, Azure Active Directory, IT Infrastructure, Hyperconverged Infrastructure (HCI), Hosting, VMware vSphere, Scripting, Troubleshooting, Modernization, Cloud, Agile Project Management, ITIL, Operating Systems, Software Architecture, Architecture, Python, OpenStack, Team Management, Interviewing, Technical Hiring, Global Team Management

IT Infrastructure Engineer

2012 - 2015

Investec Bank

Designed, implemented, managed, and supported a highly reliable, scalable, secure, and operations-centric, enterprise-scale datacenter environment that power-up mission-critical banking operations.
Implemented and managed server hardware, server virtualization, storage, and operating systems leveraging VMware, Microsoft, DELL, EMC, and HP-based infrastructure solutions.
Led strategic and operational planning of IT infrastructure initiatives, fostering technology innovation and coordinating the evaluation, deployment, and management of current and future IT systems.
Defined, developed, and delivered technology strategy, engineering standards, reference architectures, methodologies, task plans, and best practices for large-scale IT infrastructure engineering environments.
Monitored the technology business operations to improve processes, promote increased efficiency of operations, and assure the appropriate utilization of technology resources.
Ensured that uptime and performance SLAs were met, analyzed and resolved critical IT infrastructure engineering issues, performed advanced maintenance, and minimized disruption to banking operations.
Managed IT infrastructure disaster recovery aspects of business continuity. Coordinated the exercising and testing of IT DR plans, including post-incident review of recovery plans, and developed improvements.

Technologies: IT Infrastructure, Virtualization, Servers, Storage, Hosting, Cloud Strategy, Cloud Deployment, Cloud Migration, Databases, SQL, Microsoft Exchange, Azure Active Directory, Windows Server, Linux, VMware, Scripting, Private Banking, Engineering, Platforms, Amazon Web Services (AWS), Azure, Information Security, Networking, IT Strategy, Digital Strategy, Enterprise Architecture, IT Project Management, Leadership, Solution Architecture, Migration, Cybersecurity, Enterprise Software, Disaster Recovery Consulting, Data Center Migration, Virtual Desktop Infrastructure (VDI), Hyperconverged Infrastructure (HCI), Hybrid Cloud Infrastructure, VMware vSphere, IP Networks, Troubleshooting, Modernization, Cloud, Agile Project Management, ITIL, Operating Systems, Architecture, Investment Banking, Interviewing, Technical Hiring

IT Systems Engineer

2011 - 2012

Sun International

Provided all aspects of ICT Infrastructure management, administration, and support to Carnival City unit (virtualization, server, storage, network, operating systems, security, backup, and monitoring).
Designed, implemented, and managed Microsoft Data Center environment using MS Hyper-V, Windows Servers, Active Directory, MS Exchange Server, SQL Server, SCCM, and SCOM.
Designed, implemented, and managed Dell Enterprise SAN/NAS/VTL, Dell server hardware, Cisco networking, Arcserve backup, Tibco integration, Linux, and McAfee endpoint security.
Defined system requirements and ensured that the technical platform deployed offered the necessary security, reliability, scalability, and performance to effectively support 24x7 business operations.
Delivered IT infrastructure change, incident, and problem management as per best practices. Performed root cause analysis and applied fixes to eliminate similar incidents in the future.
Assessed and optimized the IT stack continuously to ensure it meets the evolving needs of the business.
Implemented cost-effective solutions and maximized resource utilization and user productivity.

Technologies: IT Infrastructure, Servers, Storage, Databases, SQL, Windows Server, Hyper-V, Microsoft Exchange, Linux, Engineering, Platforms, VMware, Information Security, Networking, IT Project Management, Solution Architecture, Migration, Cybersecurity, Azure Active Directory, Virtualization, Disaster Recovery Consulting, Virtual Desktop Infrastructure (VDI), Hosting, Scripting, IP Networks, Troubleshooting, Modernization, ITIL, Operating Systems, Architecture

Systems Engineer

2010 - 2011

Dimension Data

Provided proactive and reactive support to clients to ensure that their systems remained operational through proactively identifying, investigating, and resolving technical incidents and problems.
Designed, implemented, and supported enterprise-scale Microsoft Active Directory platform, Exchange Server platform, and Citrix platform.
Developed strategic plans for improving the customer's environment from a reactive culture to a dynamic infrastructure. Provided documentation, ran books, and audited the supported platforms.

Technologies: IT Infrastructure, Servers, Databases, Storage, Microsoft Exchange, Virtual Desktop Infrastructure (VDI), Citrix, Azure Active Directory, Exchange Server, IP Networks, Troubleshooting, Windows Server, Platforms, VMware, Linux, Information Security, Networking, Solution Architecture, Migration, Cybersecurity, Virtualization, Disaster Recovery Consulting, Hosting, Scripting, Modernization, ITIL, Operating Systems, Architecture, Engineering

Experience

Enterprise Transformation Program

I supported one of the largest AWS enterprise customer transformation programs worth 20+ million over five years. I also worked as a dedicated technical and business strategic cloud program leader to drive program success, cloud maturity, and value. In addition, I led and supported multiple program workstreams, including transformation and value realization, operating model, migration portfolio and analysis, platform engineering, data, and innovation.

Learning Management System – Cloud Migration

https://aws.amazon.com/government-education/worldwide/south-africa/customer-stories/

During the COVID-19 pandemic, I championed, led, and supported the successful, quick move of universities to online learning. I led the architecture design of a secure, fault-tolerant, and highly available Sakai Learning Management System (LMS) solution. I also supported and guided the AWS partner in migrating Sakai LMS from on-premises to AWS. Sakai is a robust open-source learning management system designed to create customized learning environments.

The architecture for the Sakai solution consisted of Amazon Elastic Compute Cloud (Amazon EC2), Amazon Relational Database Service (Amazon RDS), Amazon CloudFront, and Amazon Elastic File System (Amazon EFS) across multiple availability zones.

The migration was a success, and it allowed the university to adopt online learning and scale to meet the demands of over 15,000 active student sessions concurrently.

Education

2022 - 2022

Post Graduate Diploma in Information Technology Management

Management College of Southern Africa - Johannesburg, South Africa

2019 - 2021

Bachelor of Commerce in Entrepreneurship and Business Management

Management College of Southern Africa - Johannesburg, South Africa

2008 - 2009

Certification in Information Technology

MICT SETA - Johannesburg, South Africa

2007 - 2009

Diploma in Information Technology

Birnam Business College - Johannesburg, South Africa

Certifications

DECEMBER 2019 - DECEMBER 2022

AWS Certified SysOps Administrator Associate

AWS

SEPTEMBER 2019 - SEPTEMBER 2022

AWS Certified Developer Associate

AWS

NOVEMBER 2018 - NOVEMBER 2021

AWS Certified Solutions Architect Associate

AWS

NOVEMBER 2017 - PRESENT

Microsoft Certified Solutions Expert (MCSE) – Azure Cloud Platform

Microsoft

JULY 2016 - PRESENT

HPE Accredited Technical Professional (HPE ATP) – Storage Solutions

HP Enterprise

MAY 2016 - PRESENT

HPE Accredited Technical Professional (HPE ATP) – Server Solutions

HP Enterprise

FEBRUARY 2016 - PRESENT

COBIT 5 Certified – Enterprise Governance for Information Technology

APMG International

FEBRUARY 2016 - PRESENT

ArchiMate 2 Certified – Enterprise Architecture Modeling

The Open Group

OCTOBER 2015 - PRESENT

VMware Certified Advanced Professional 5 (VCAP-DCD) – Data Center Design

VMware

JULY 2014 - PRESENT

Microsoft Specialist – System Center and Hyper-V

Microsoft

JUNE 2014 - PRESENT

Microsoft Certified Solutions Expert (MCSE) – Server Infrastructure on Windows Server 2012

Microsoft

JUNE 2014 - PRESENT

VMware Certified Professional 5 (VCP) – Data Center Virtualization

VMware

MARCH 2014 - PRESENT

TOGAF 9 Certified – Enterprise Architecture

The Open Group

FEBRUARY 2014 - PRESENT

DELLEMC Certified Information Storage Associate v2 (EMCISA)

DELL

JANUARY 2014 - PRESENT

Cisco Certified Network Associate (CCNA) – Routing and Switching

Cisco

JULY 2012 - PRESENT

Microsoft Certified IT Professional (MCITP) – Enterprise Messaging Administrator

Microsoft

APRIL 2012 - PRESENT

Microsoft Certified IT Professional (MCITP) – Enterprise Administrator

Microsoft

FEBRUARY 2012 - PRESENT

CompTIA Certified Security+

CompTIA

MAY 2011 - PRESENT

Microsoft Certified Systems Engineer (MCSE)

Microsoft

DECEMBER 2010 - PRESENT

ITIL v3 Certified - IT Service Management Process

Loyalist Certification Services

JULY 2010 - PRESENT

CompTIA Certified Network+

CompTIA

MARCH 2010 - PRESENT

CompTIA Certified A+

CompTIA

Skills

Tools

VMware, Hyper-V, VMware vSphere, Microsoft Exchange, Confluence, Jira

Platforms

Amazon Web Services (AWS), Windows Server, Azure, Linux, Citrix, OpenStack, Docker

Paradigms

Hosting, ITIL, High-performance Computing (HPC), Agile Project Management, Application Architecture, DevOps, Agile, Enterprise Application Architecture

Storage

Cloud Deployment, Azure Active Directory, Databases, IBM Mainframe, IBM Db2

Industry Expertise

Cybersecurity

Languages

SQL, Python

Other

IT Strategy, Cloud Strategy, Solution Architecture, IT Infrastructure, Virtualization, Data Center Management, Hybrid Cloud Infrastructure, Troubleshooting, Cloud, AWS Certified Solution Architect, Information Security, Digital Transformation, IT Governance, Cloud Migration, Enterprise Architecture, Leadership, Customer Engagement, Migration, Servers, Storage, Disaster Recovery Consulting, Data Center Migration, Virtual Desktop Infrastructure (VDI), Hyperconverged Infrastructure (HCI), Scripting, IP Networks, Modernization, Exchange Server, Operating Systems, Architecture, Engineering, Platforms, Team Management, Interviewing, Technical Hiring, Global Team Management, Software Development, Networking, Digital Innovation, Enterprise Transformation, Digital Strategy, IT Project Management, Organizational Change Management (OCM), Enterprise Software, Innovation, Learning Management Systems (LMS), Software Architecture, Investment Banking, Private Banking, Wealth Management, Asset Management, Data Transformation, Business Development, Management Consulting, Solution Design, Business Architecture, Artificial Intelligence (AI), Machine Learning, Internet of Things (IoT), Software Development Lifecycle (SDLC), Emerging Technologies, Stakeholder Engagement, Data Analytics, IT Management

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