Madhava is available for hire

Madhava Kotte

Verified Expert in Engineering

Salesforce Developer

California City, CA, United States

Toptal member since November 13, 2020

Expertise

Data Modeling Integration Salesforce.com Administration System Administration Salesforce Lightning CTO Cloud Agile Project Management Salesforce API Apex Visualforce Salesforce Consulting IFTTT

Bio

Madhava has 13 years of experience in Salesforce consultation, management, development, and architecture with solutions. He specializes in Sales Cloud, Service Cloud, Marketing Cloud, and Community Cloud implementations. Madhava has solid experience in configuration and development, using Apex, Visualforce Lightning Components, Lightning Web Components, triggers, communities, integration APIs, production support, deployment, data migration, and AppExchange product development.

Portfolio

Pluralsight - Main

Salesforce Sales Cloud, Salesforce, Salesforce API, Salesforce Apex, Apex...

Laerdal Medical AS - Main

Salesforce, HTML, CSS, JavaScript, Communities...

Yoti

Salesforce, Salesforce DX, Salesforce Apex, Salesforce REST API...

Experience

Salesforce - 10 years Architecture - 6 years Salesforce Service Cloud - 6 years Salesforce Apex - 6 years Salesforce Sales Cloud - 6 years APIs - 5 years Workato - 2 years Salesforce Marketing Cloud - 1 year

Availability

Part-time

Preferred Environment

Ant Design, Visual Studio, MacOS, Windows, Workato

The most amazing...

...projects I've built vary from healthcare, an AppExchange, and an LA metro app to an automated process for mergers and acquisitions.

Work Experience

Senior Salesforce Expert

2022 - PRESENT

Pluralsight - Main

Developed an integration between SubsBC (a third-party system) and Salesforce, using custom web services for inbound callouts. For outbound callouts, we built an integration between Mulesoft and Salesforce.
Fixed complex organizational issues by implementing best practices and refactoring all the code.
Achieved a defect-free application with durable solutions.

Technologies: Salesforce Sales Cloud, Salesforce, Salesforce API, Salesforce Apex, Apex, GitHub, Gamesight, Copado, CPQ, Flow, Technical Leadership, Force.com IDE, Integration, CRM Implementation (Salesforce), Salesforce Platform Events, Data Modeling, Salesforce Platform Developer, Salesforce Development Community (SFDC), APIs, Jira, Light UI, Lightning Components, Agile Project Management

Senior Salesforce Expert

2022 - 2022

Laerdal Medical AS - Main

Developed a Laerdal application to provide a seamless experience for the customers using lightning web components to design the community pages and navigation menu. Worked on the back-end automation to bring the data based on customer input.
Helped customers get better hospitality services dedicated to supporting the advancement of Resuscitation Science, including offering training solutions for community and professional first responders.
Worked in healthcare with 160 experts in 22 countries, providing comprehensive training modules, seminars, and further services. Maximized results from training for both instructors and learners, providing complete simulation solutions.
Improved the community performance by optimizing all the org code.

Technologies: Salesforce, HTML, CSS, JavaScript, Communities, Salesforce Development Community (SFDC), APIs, Jira, Light UI, Salesforce Platform Developer, Lightning Components, Reporting, System Administration, Agile Project Management

Salesforce Solution Architect

2021 - 2022

Yoti

Provided the architecture and contributed to the development of the implementation of app exchange products (Yoti eSignature and Yoti ID verification).
Implemented DevOps strategy, managed and mentored junior team members, implemented best practices, provided sprint demos to stakeholders, and Implemented a strategy to interact with the business and obtain clarification.
Achieved 5-10% of the market share for Yoti on the Yoti eSignature and Yoti ID verification applications.

Technologies: Salesforce, Salesforce DX, Salesforce Apex, Salesforce REST API, Salesforce SOAP API, Salesforce SOQL/SOSL, Salesforce Sales Cloud, Flow, Technical Leadership, Architecture, Force.com, Force.com IDE, Integration, Laravel, MuleSoft, CRM Implementation (Salesforce), Salesforce Platform Events, Data Modeling, Salesforce Platform Developer, Salesforce Development Community (SFDC), APIs, Jira, Light UI, Lightning Components, Reporting, Documentation, Agile Project Management, Salesforce ISV, Project Management

Salesforce Technical Architect

2020 - 2021

Atlassian

Interacted with the client and understood requirements. Provided technical solution design for project requirements.
Worked on complex developments, using Apex, Lightning components, REST API, SOAP API, and middleware tools. Gained working knowledge of security concepts, such as single sign-on and data security.
Developed data integration, migration, and deployment strategies, using Heroku for handling a large volume of data.
Managed and mentored junior team members. Worked on DevOps for CI/CD, gaining hands-on experience on best practices and providing sprint demos to clients.

Technologies: Salesforce, Salesforce Apex, Salesforce API, Lightning Components, Lightning Communities, Lightning Web Components (LWC), REST APIs, API Integration, Client Interaction, Technical Architecture, Flow, Technical Leadership, Architecture, C#, Force.com, Force.com IDE, Integration, Laravel, CRM Implementation (Salesforce), CSV, Visualforce, Salesforce Platform Events, Data Modeling, Salesforce Platform Developer, Salesforce Development Community (SFDC), APIs, Jira, Light UI, Reporting, Documentation, System Administration, Dashboards, Agile Project Management, Project Management

Senior Salesforce Specialist

2019 - 2020

ITC Infotech

Implemented a complex code to enable sending large files and data volume to SharePoint from Salesforce.
Developed a Salesforce Lightning application using the Lightning framework, Apex code, and Apex triggers.
Migrated the whole project from Salesforce Classic to Lightning using the Lightning framework.
Provided the solution designs for the project requirements and worked on the client POCs.
Created and maintained automations, data extensions, and connector data transfer processes in Marketing Cloud. Developed and enhanced a user preference center within Marketing Cloud.
Tracked all the requirements and status using Jira. Used REST API and SOAP API to send all the data from Salesforce while working on the SharePoint integration with Salesforce. Led a team of six on the project, solving all the technical challenges.
Implemented CTMS AppExchange products for the clinics to track all the patient and medication information. Implemented a tracking app exchange product for one of the clients to track the assets moving across the globe.
Developed and implemented an IoT application for tracking live assets moving across the globe.
Gained extensive experience utilizing Journey Builder with a thorough understanding of Audience Builder configuration. Experience with SQL and robust knowledge of Marketing Cloud's contact data model.
Led and coordinated the clients, business analysts, and offshore team. Prepared the development plan and approach based on the business requirements. Analyzed business requirements and solution specification documents.

Technologies: Health, Lightning Components, Lightning Communities, Salesforce Service Cloud, Salesforce Sales Cloud, Salesforce SOAP API, REST APIs, Batch Apex, Apex, Salesforce Lightning, Field Service Lightning, Flow, Campaign Monitoring, Technical Leadership, Architecture, Force.com, Force.com Migration Tool, Force.com IDE, Integration, Salesforce System Administration, CRM Implementation (Salesforce), CSV, Visualforce, Salesforce Platform Events, Data Modeling, Certified Salesforce Administrator, Pardot, Salesforce Platform Developer, Salesforce Development Community (SFDC), APIs, Middleware, Jira, Light UI, Reporting, Documentation, System Administration, Dashboards, Agile Project Management, Project Management

Senior Salesforce Specialist

2016 - 2019

Sapient

Interacted with the client and the business team to understand the requirements and definitions, designed the best solutions for the project requirements, and prepared technical design documentation.
Guided the team on complex issues, conducted Scrum meetings, and supported a positive environment in the team. Performed the team's final code reviews and made sure that the code followed the best practices.
Used SOAP API and REST API, working on the integration, triggers, Apex code, Visualforce, and Batch Apex.
Implemented the Trigger Framework, test class framework, and exception handling framework. Conducted testing to ensure that GUI, functionality, usability, reliability, and performance of IT solutions are consistent with requirements.
Overcame the governor's limitations using Heroku and used CPQ to customize the pricing and quoting process.
Developed and maintained email templates, marketing automation (ExactTarget), journey building, and campaign management within the Marketing Cloud.
Implemented the IoT device tracking information using Sigfox, SensaTag, and AWS. Contributed to Email-to-Case, Web-to-Case, assignment rules, and CTI implementation. Used Salesforce Live Agent and Omni-Channel.
Maintained the version control system using Cloud9 and Bitbucket and following DevOps best practices.
Customized the loan process for a finance application using nCino. Reported and managed defects to ensure that all issues are resolved according to established guidelines and expectations.

Technologies: Finance, Cloud, Amazon Web Services (AWS), Lightning Communities, Lightning Components, Salesforce Marketing Cloud, Salesforce Cloud Flow, Health, Salesforce Service Cloud, Salesforce Sales Cloud, CPQ, Communities, Change Set Deployment, Ant Deployment, Salesforce AppExchange, Salesforce SOAP API, REST APIs, Salesforce Object Search Language (SOSL), SOQL, Batch Apex, Apex, DevOps, Salesforce, Technical Leadership, Architecture, Force.com, Force.com Migration Tool, Force.com IDE, Integration, Retail & Wholesale, Salesforce System Administration, CRM Implementation (Salesforce), CSV, Visualforce, Salesforce Platform Events, Data Modeling, Acceptance Testing, Certified Salesforce Administrator, Pardot, Salesforce Platform Developer, APIs, Middleware, Jira, Conga Composer, Reporting, Sales Reports, Documentation, System Administration, Dashboards, Agile Project Management, Project Management

Salesforce Specialist

2013 - 2016

UST Global

Conducted the requirements analysis, design, and implementation.
Performed the final code reviews for the team and mentored the team members on complex implementations. Contributed to the project plan, integration design, and Salesforce.com solution design.
Worked with upstream and downstream application teams to execute E2E test cases. Attended and collaborated in all stand-ups, project planning, and design. Prepared the traceability matrix between requirements and test cases.
Utilized different tools such as Apex Classes, triggers, Process Builder, Visualforce, Batch Apex, and Scheduled Apex tests. Created the Google Visualization charts to be displayed on the customer page.
Enhanced the test scripts for global execution. Contributed to solving environmental problems with technical support, especially in server connections and database-sharing activities.
Completed the data migration using Dataloader and Talend tools. Implemented an eCommerce customer application using Bootstrap, JavaScript, and Visualforce pages.
Developed and implemented a transportation and logistics application to track all the shipment information.
Helped create a gap analysis document, clearly identifying the organization's data, business process, and workflows. Found the gaps in the requirements and acted as the scrum master for all the sprints.

Technologies: Talend ETL, Google API, JavaScript, Unit Testing, API Integration, Batch Apex, Salesforce Service Cloud, Salesforce Sales Cloud, Salesforce SOQL/SOSL, Apex Triggers, Salesforce Apex, Technical Leadership, Force.com, Force.com Migration Tool, Force.com IDE, Integration, PHP, Salesforce System Administration, CRM Implementation (Salesforce), CSV, Visualforce, Salesforce Platform Events, Data Modeling, Omni-channel, Certified Salesforce Administrator, Salesforce Platform Developer, APIs, Middleware, Jira, SQL, Manufacturing, Conga Composer, Reporting, Sales Reports, Documentation, System Administration, Dashboards, Agile Project Management, Project Management

Salesforce Developer

2012 - 2013

Thomson Reuters Corporation

Developed the support tickets capability, creating users, roles, profiles, public groups, and permission sets.
Created the reports, dashboards, workflow rules, approval process, and security in Salesforce.
Deployed metadata using Force.com IDE and the Ant Migration Tool.
Utilized Dynamic Apex to access SObjects and the field to describe information and execute dynamic SOQL queries. Used SOSL for some of the requirements.
Contributed to complex business use cases, using Apex, Apex triggers, batch Apex, and Visualforce pages.
Managed the customized lead routing process and performed the de-duplication of contacts.

Technologies: Visualforce Pages, Apex Classes, Apex Triggers, Salesforce Sales Cloud, Eclipse IDE, Salesforce.com Administration, Force.com, Force.com Migration Tool, Force.com IDE, PHP, Salesforce System Administration, CRM Implementation (Salesforce), Visualforce, Acceptance Testing, Certified Salesforce Administrator, IBM WebSphere, SQL, Manufacturing, Odoo, Documentation, Dashboards

Experience

Google API Integration

I implemented a project to view and send calendar invites to the Hospital staff and see attendees' lists for the hospital's upcoming events. The invites are sent to the users based on their time zone and the time selected on their screen. I also tracked all the invite responses in the Salesforce CRM to enable resending the invitation.

IoT Tracking App

Implemented a project to track the orders and assets ordered by customers. I built a customer community to monitor orders and shipments in one flow. It also displays where the particular order is when moving across locations. I used AWS and Sensatag to capture information and pass it to Salesforce.

Patient Care App

Developed a healthcare-based application that allows patients to book doctor appointments by calling the clinic. The receptionist then checks the doctor's availability based on the patient's requirements. We built a user interface using Lightning web components with Google Calendar API. If the patient wants an appointment on any date, the user interface shows a list of doctors with their availability, and the receptionist can book a slot for the patient. As soon as the booking is confirmed, notifications are sent to both the doctor and the patient.

Heroku with Salesforce Integration

Implemented an app to track and generate a report on medical kits globally. We built an integration between Heroku and Salesforce to handle a larger volume of geo positions on medical kits we receive from Salesforce.
There is a device/chip attached to each medical kit, which helps hospitals to track and know their status.

Education

2006 - 2010

Bachelor's Degree in Information Technology

JNTU Anantapur - Andra Pradesh, India

Apptus

Skills

Libraries/APIs

Salesforce REST API, Salesforce SOAP API, Google API, REST APIs, Google Maps API, Salesforce API

Tools

Batch Apex, Visual Studio, Salesforce Sales Cloud, Visualforce Pages, Lightning Communities, Process Builder, Salesforce Dataloader, Flow, Salesforce CPQ, Conga Composer, Force.com Migration Tool, Salesforce Platform Events, Pardot, Eclipse IDE, Salesforce Marketing Cloud, Talend ETL, Jira, Odoo, Salesforce DX, GitHub, Field Service Lightning

Languages

SOQL, Salesforce Object Search Language (SOSL), APEX Code, Apex, SQL, CSS, HTML, PHP, JavaScript, C#, C, C++

Frameworks

Lightning Components, Visualforce, Ant Design, Laravel

Paradigms

Unit Testing, Acceptance Testing, Agile Project Management, DevOps

Platforms

Salesforce SOQL/SOSL, Salesforce, Force.com IDE, MuleSoft, Windows, MacOS, IBM WebSphere, Amazon Web Services (AWS), Heroku, Workato, Gamesight, Copado, IFTTT

Industry Expertise

Retail & Wholesale, Project Management

Other

Salesforce Lightning, Salesforce Apex, Apex Triggers, Salesforce.com Administration, Salesforce AppExchange, Ant Deployment, Change Set Deployment, Communities, Salesforce Service Cloud, Salesforce Cloud Flow, API Integration, Apex Classes, Salesforce Development Community (SFDC), Reports, Cloud, Finance, APIs, Lightning Web Components (LWC), Client Interaction, Technical Architecture, Technical Leadership, Architecture, Force.com, Integration, Salesforce System Administration, Dashboards, Documentation, System Administration, Sales Reports, Reporting, CRM Implementation (Salesforce), CSV, Data Modeling, Certified Salesforce Administrator, Salesforce Platform Developer, Salesforce ISV, CTO, CPQ, Health, Middleware, Light UI, Manufacturing, Campaign Monitoring, Omni-channel

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