Salesforce Technical Architect
2015 - 2020Capgemini- Set up the Community Cloud with business processes implementation. Built Flows and Einstein's Next Best Action (guided action) features that enhance the usability of both agent and internal users.
- Incorporated LWC best practices to improve the performance in the portal (record-edit, record-view).
- Implemented complex fee calculation logic for hours worked upon a request using Apex and Process Builder.
- Made implementation of SSO with AEM. Analyzed and reviewed the business, functional, and technical requirements.
- Implemented Salesforce DX (SFDX, Jenkins). Created a solution repo conversion to Salesforce DX-format. Optimized DevOps process using Copado and SFDX.
- Presented multiple Salesforce DX training sessions to assist the build and BAU team. Owned deployment to streamline the process.
- Improved the performance of Process Builder by converting the process to an invokable one. No code customization is practiced. Used complex flows to automate the business process.
- Delivered and implemented Lightning Out component.
- Built a customer search functionality using Lightning Web Components. Customer searches happen in Salesforce and the external system using an API.
- Implemented REST bases callouts to the third-party system. Documented best practices and standards for configuration and customization. Provided support for quality assurance testing and defect resolution.
Technologies: SalesforceSalesforce Senior Consultant
2015 - 2015Deloitte- Build mobile-friendly Visualforce pages using Bootsrap to host in Salesforce one mobile app. Created a complex approval process (multi-stage approvals).
- Utilized Jenkins, a code migration tool leveraged by developers to automate the deployment from one environment to another (CI/CD implementation using ANT). GitHub Repo was used for distributed revision and source code management functionality.
- Owned new user stories and ensured quality and on-time delivery, helping to implement the Agile process in the project.
- Participated in project team meetings and collaborated with peers, architects, system analysts, business analysts, project managers, quality control, and across other technology team boundaries, reporting project status as required.
- Mentored new team members in the project. Performed incident management, problem management, and change management activities.
Technologies: SalesforceSalesforce Technical Consultant
2013 - 2015NTT Data- Implemented end-to-end sales and a service process in Salesforce. Involved in the integration with a SAP system through SAP PI, with master data stored in the SAP system using SOAP-based callouts.
- Involved in maintaining sales figure revenues. Updated high-level officials on the weekly and monthly revenue generated by sales reps.
- Involved in creating an analytic snapshot to track the status of cases on a monthly schedule basis. Provides real-time access to financial data and real-time market data sharing (steaming AP, Push topic).
- Spearheaded the creation of a mobile app for VOC. Used Bootstrap for the mobile app creation. Implemented content management and customized the content delivery functionality to achieve the desired results.
- Created trigger frameworks to improve and overcome Salesforce governor limits. Participated in regular system maintenance activities and coordinated monthly and quarterly releases for bug fixes and enhancement change requests.
- Assisted and guided team members in incident resolving, troubleshooting of complex issues, driving priority incidents, and escalations to closure. Performed incident management, problem management, and change management activities.
- Implemented emergency bug fixes and performed impact analysis on the changes being implemented during release.
Technologies: SalesforceSalesforce Consultant
2010 - 2013Wipro Technologies- Developed a complex business logic using Apex classes and triggers and custom Visualforce pages as per the business requirement. I used Salesforce apps such as Survey Force, Conga Composer, and DocuSign.
- Involved with Salesforce configurations such as profile settings, role hierarchy, approval process, validation rules, email to case, workflow rules, page layout settings and assignment, and field-level security settings.
- Delivered system and unit test cases written and tested in the sandbox environment. Test classes were written for each class and trigger to provide the Salesforce coverage.
- Deployed customizations such as buttons with VF pages, custom links with VF pages, automated email using email messaging, and triggers on objects developed as per business needs.
- Migrated various environments to production.
Technologies: Salesforce