Salesforce Technical Architect
2015 - 2020Capgemini- Set up the Community Cloud with business processes implementation. Built Flows and Einstein's Next Best Action (guided action) features that enhance the usability of both agent and internal users.
- Incorporated LWC best practices to improve the performance in the portal (record-edit, record-view).
- Implemented complex fee calculation logic for hours worked upon a request using Apex and Process Builder.
- Made implementation of SSO with AEM. Analyzed and reviewed the business, functional, and technical requirements.
- Implemented Salesforce DX (SFDX, Jenkins). Created a solution repo conversion to Salesforce DX-format. Optimized DevOps process using Copado and SFDX.
- Presented multiple Salesforce DX training sessions to assist the build and BAU team. Owned deployment to streamline the process.
- Improved the performance of Process Builder by converting the process to an invokable one. No code customization is practiced. Used complex flows to automate the business process.
- Delivered and implemented Lightning Out component.
- Built a customer search functionality using Lightning Web Components. Customer searches happen in Salesforce and the external system using an API.
- Implemented REST bases callouts to the third-party system. Documented best practices and standards for configuration and customization. Provided support for quality assurance testing and defect resolution.
Technologies: SalesforceSalesforce Senior Consultant
2015 - 2015Deloitte- Build mobile-friendly Visualforce pages using Bootsrap to host in Salesforce one mobile app. Created a complex approval process (multi-stage approvals).
- Utilized Jenkins, a code migration tool leveraged by developers to automate the deployment from one environment to another (CI/CD implementation using ANT). GitHub Repo was used for distributed revision and source code management functionality.
- Owned new user stories and ensured quality and on-time delivery, helping to implement the Agile process in the project.
- Participated in project team meetings and collaborated with peers, architects, system analysts, business analysts, project managers, quality control, and across other technology team boundaries, reporting project status as required.
- Mentored new team members in the project. Performed incident management, problem management, and change management activities.
Technologies: SalesforceSalesforce Technical Consultant
2013 - 2015NTT Data- Implemented end-to-end sales and a service process in Salesforce. Involved in the integration with a SAP system through SAP PI, with master data stored in the SAP system using SOAP-based callouts.
- Involved in maintaining sales figure revenues. Updated high-level officials on the weekly and monthly revenue generated by sales reps.
- Involved in creating an analytic snapshot to track the status of cases on a monthly schedule basis. Provides real-time access to financial data and real-time market data sharing (steaming AP, Push topic).
- Spearheaded the creation of a mobile app for VOC. Used Bootstrap for the mobile app creation. Implemented content management and customized the content delivery functionality to achieve the desired results.
- Created trigger frameworks to improve and overcome Salesforce governor limits. Participated in regular system maintenance activities and coordinated monthly and quarterly releases for bug fixes and enhancement change requests.
- Assisted and guided team members in incident resolving, troubleshooting of complex issues, driving priority incidents, and escalations to closure. Performed incident management, problem management, and change management activities.
- Implemented emergency bug fixes and performed impact analysis on the changes being implemented during release.
Technologies: SalesforceSalesforce Consultant
2010 - 2013Wipro Technologies- Developed a complex business logic using Apex classes and triggers and custom Visualforce pages as per the business requirement. I used Salesforce apps such as Survey Force, Conga Composer, and DocuSign.
- Involved with Salesforce configurations such as profile settings, role hierarchy, approval process, validation rules, email to case, workflow rules, page layout settings and assignment, and field-level security settings.
- Delivered system and unit test cases written and tested in the sandbox environment. Test classes were written for each class and trigger to provide the Salesforce coverage.
- Deployed customizations such as buttons with VF pages, custom links with VF pages, automated email using email messaging, and triggers on objects developed as per business needs.
- Migrated various environments to production.
Technologies: Salesforce
Praveen Sampath
Salesforce Apex Developer in Sydney, New South Wales, Australia
Member since November 12, 2020
Praveen is a Salesforce Certified System and Application Architect with 17 Salesforce certifications and a degree in electrical engineering. He is an expert in Salesforce implementations with ten years of experience in configuration and customization and broad product expertise in sales, service, community, and the Force.com platform. Praveen has completed projects in the aviation, automotive, financial, manufacturing, and fast-moving consumer goods industries.
Praveen is now available for hire
Experience
- Salesforce Apex 10 years
- Salesforce 10 years
- Salesforce Sales Cloud 10 years
- Lightning Components 5 years
- Lightning Communities 5 years
- Salesforce API 5 years
- Salesforce DX 3 years
- JavaScript 3 years
Availability
Part-time
Preferred Environment
Salesforce SOAP API, REST, Field Service Lightning, Lightning Design System, Lightning Communities, Lightning Components, Salesforce Apex, Salesforce API, Salesforce DX, Salesforce Sales Cloud
The most amazing...
...product I've built was a Customer 360° View app through responsive LWC to display customer information by integrating with third-party systems through an API.
Employment
Experience
- Customer 360 Degree View App and DX Implementation
Built a Customer 360 Degree View, which integrates and displays customer information from various systems through an API. Delivered a Lightning out implementation to display the Salesforce Aura component live (third-party chatbot APP and call TP message application). Designed and developed a robotic flight disruption system in Salesforce using Platform Event and Apex. Implemented the first Salesforce DX to ensure delta deployments and created a solution repo conversion to Salesforce DX format and converted the repository into Salesforce DX to ensure smoother deployment.
- Service and Community Cloud Project
Designed a complex Service Cloud implementation for the manufacturing sector using Service Cloud capabilities and Community Cloud.
The design gives customers the flexibility to check their service contracts and any warranties available for the respective assets from the community. The Service Cloud application routes cases via an omni-channel to the individual teams and links milestones based on the service contracts related to the product. The logistics API is then invoked and the shipping status reflected back to Salesforce.
This project was completed with a quick turnaround of five weeks. - Chat-bot Application + IBM Bluemix Watson + Lightning Out
I integrated a chat bot with the Bluemix Watson application to enhance the bot's intelligence and hosted it on an external site. Created a Lightning Out application that displays customer information and creates cases along with the chat history from an external site.
Skills
Languages
JavaScript, ApexFrameworks
Lightning ComponentsLibraries/APIs
Salesforce API, Salesforce SOAP API, Salesforce REST API, Salesforce Bulk APITools
Salesforce Sales Cloud, Lightning Communities, Lightning Design System, Salesforce CPQ, Salesforce Einstein, Salesforce DX, Field Service Lightning, Salesforce Dataloader, IBM WatsonParadigms
RESTPlatforms
Salesforce, Salesforce 1, Salesforce SOQL/SOSLOther
Salesforce Apex, Copado, Frameworks, Salesforce Reports, Salesforce Community, Salesforce.com Administration, Salesforce Programming, Salesforce Service Cloud, Salesforce Customization, Salesforce Lightning, Platform Event, Streaming API, Salesforce Live AgentStorage
Database Management Systems (DBMS)
Education
- Bachelor of Engineering Degree in Electrical Engineering2006 - 2010Anna University - Chennai, India
Certifications
- Salesforce Certified CPQ SpecialistJUNE 2018 - PRESENTSalesforce.com
- Salesforce Certified System ArchitectMAY 2018 - PRESENTSalesforce.com
- Salesforce Certified Integration Architecture DesignerMAY 2018 - PRESENTSalesforce.com
- Salesforce Certified Identity and Access Management DesignerMAY 2018 - PRESENTSalesforce.com
- Salesforce Certified Development Lifecycle and Deployment DesignerMAY 2018 - PRESENTSalesforce.com
- Salesforce Certified Field Service Lightning ConsultantMARCH 2018 - PRESENTSalesforce.com
- Salesforce Certified Sharing and Visibility DesignerFEBRUARY 2018 - PRESENTSalesforce.com
- Salesforce Certified Application ArchitectFEBRUARY 2018 - PRESENTSalesforce.com
- Salesforce Certified Community Cloud ConsultantFEBRUARY 2018 - PRESENTSalesforce.com
- Salesforce Certified Data Architecture and Management DesignerFEBRUARY 2018 - PRESENTSalesforce.com
- Salesforce Certified Advanced AdministratorMARCH 2017 - PRESENTSalesforce.com
- Salesforce Certified Platform Developer IIJANUARY 2017 - PRESENTSalesforce.com
- Salesforce Certified Platform App BuilderDECEMBER 2016 - PRESENTSalesforce.com
- Salesforce Certified Platform Developer IJUNE 2016 - PRESENTSalesforce.com
- Salesforce Certified Service Cloud ConsultantAPRIL 2016 - PRESENTSalesforce.com
- Salesforce Certified Sales Cloud ConsultantFEBRUARY 2015 - PRESENTSalesforce.com
- Salesforce Certified AdministratorOCTOBER 2013 - PRESENTSalesforce.com
