Corporate Data Systems Manager
2017 - PRESENTTerraphase Engineering- Developed, tested, and deployed multiple custom Power Apps applications for both administrative purposes and clients.
- Designed numerous custom automation processes using Microsoft Power Automate.
- Developed SharePoint resources both internally and for client projects.
- Led the development of a custom API connecting the SaaS accounting database (Ajera) to Office 365.
- Leveraged Power BI to produce data analysis reports from multiple data sources.
- Deployed and managed a new HRIS system and database.
- Led the company-wide initiative to adopt the full Office 365 business suite (Teams, OneDrive, SharePoint, and more), ultimately ensuring that we were ready and able to embrace the remote work environment brought on by the pandemic.
- Served as the administrator for Office 365, client-facing website, company intranet, HRIS, PMS, and VoIP system.
- Acted as the IT help desk for nine offices and numerous remote work locations of the company.
Technologies: Data Collection, Microsoft Excel, SharePoint 365, Microsoft Power BI, Microsoft Teams, HRIS, Microsoft Power Apps, WordPress, SharePoint, Microsoft Power AutomateProduction and Facilities Coordinator
2015 - 2016The Factory 510- Managed a variety of projects and technical tasks for the CEO and the brand strategist.
- Developed and oversaw facilities and the maker community.
- Coordinated the production of events, tours, and activities.
Technologies: Microsoft Excel, G Suite, WordPressProduct Data Specialist
2015 - 2015Minted- Developed tools to manage and update the product database.
- Designed a PowerShell script to automate a process that had previously taken 4-8 hours of manual data entry per instance.
- Analyzed outdated data to ensure products were correctly presented online.
Technologies: Amazon Web Services (AWS), G Suite, Windows PowerShell, Microsoft ExcelTeam Lead and Customer Service Analyst
2013 - 2015Minted- Led a team of 20+ customer service representatives.
- Directed service recovery solutions and resolved escalated customer contacts.
- Monitored phone, live chat, and email queues. Evaluated and coached service representatives. Trained employees to utilize service tools.
- Researched low Net Promoter Scores. Analyzed communications and reported findings. Made recommendations for service recovery and followed up by personally contacting customers.
Technologies: Microsoft Excel, SalesforceTeam Leader
2012 - 2013AmeriCorps NCCC- Supervised field service projects and reported to the administrative office.
- Managed all project funds, vehicles, and equipment.
- Developed relationships with new clients and improved relationships with the existing ones.
- Drafted project summaries for congressional review.
Technologies: Microsoft Excel, G Suite