Sandeep Kumar, Developer in Gurugram, Haryana, India
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Sandeep Kumar

Verified Expert  in Engineering

Salesforce Developer

Location
Gurugram, Haryana, India
Toptal Member Since
August 7, 2020

Sandeep is a Salesforce.com and Salesforce CPQ architect with six years of experience developing and administrating the SFDC platform to solve operational needs and automate business processes. He enjoys working with SFDC and using it to solve all sorts of business needs. His software system experience includes Salesforce.com Sales Cloud, Service Cloud, and Community Cloud; Lightning Design System; Salesforce CPQ; Oracle CPQ Cloud; Marketo; Rally; Jira; Copado; Git and GitLab; and Gearset

Portfolio

Pluralsight
Salesforce, Salesforce API, Apex, Salesforce Apex, CPQ, Salesforce SOAP API...
WASH
Salesforce, Apex, Salesforce Bulk API, Salesforce API, Salesforce DX...
Genext Media
Salesforce, Salesforce SOAP API, Customer Relationship Management (CRM)

Experience

Availability

Full-time

Preferred Environment

GitLab, GitHub, Confluence, Jira, Slack, Skype, Microsoft Teams, Windows

The most amazing...

...thing I've led is a global Salesforce CPQ project rolled out to 80+ countries, supporting multiple product lines with a million-parts catalog in Salesforce.

Work Experience

Salesforce Developer for a Global Online Education Platform

2022 - 2022
Pluralsight
  • Contributed to the Salesforce CPQ implementation, with the company already having an implementation in Zuora. I worked with other team members on designing solutions, implementing automated renewals, and handling amendments.
  • Collaborated with the business team on resolving data migration issues and handling the amendments in Zuora, the source system. I helped correct contracts by manually going through a sequence of amendments to fix them.
  • Utilized other vendor resources and shared the status with the Pluralsight team members on a daily basis. As part of a 3-month effort, we fixed numerous contracts and overall issues with annual and monthly recurring revenues.
Technologies: Salesforce, Salesforce API, Apex, Salesforce Apex, CPQ, Salesforce SOAP API, Conga Composer, Apex Triggers, Customer Relationship Management (CRM)

Salesforce Technical Lead

2022 - 2022
WASH
  • Collaborated with the company and its IT team on building Salesforce platform solutions. I worked on various releases and helped streamline processes by automating manual processes that weren't on the Salesforce platform.
  • Used Jira's project management tool for tracking user stories and bugs.
  • Assisted the organization in setting up data and metadata backup with their backup and set up DevOps using Copado Essentials. I also oversaw the entire DevOps and release process.
Technologies: Salesforce, Apex, Salesforce Bulk API, Salesforce API, Salesforce DX, User Management, ServiceMax, Workbench, Salesforce Lightning, Salesforce Apex, Apex Triggers, Customer Relationship Management (CRM)

Salesforce Developer

2021 - 2022
Genext Media
  • Collaborated with business teams to set up the customer onboarding process. It was a manual process in Microsoft Excel and involved various steps before a customer could be onboarded. For better adoption, I moved it to the Salesforce platform.
  • Cooperated with the business team on various things to do with the onboarding process, including automatically creating tasks based on the product sold to customers. This was a dynamic setup that business admins could complete with a few clicks.
  • Refactored the existing codebase, fields, page layout, and profiles. Also, I established automated user deactivation and updates with Workday to keep user profiles and permission provisioning synced.
Technologies: Salesforce, Salesforce SOAP API, Customer Relationship Management (CRM)

Salesforce Developer and Consultant

2021 - 2021
Cloudloop
  • Helped design the end-to-end quotation process in Salesforce and delivered Salesforce CPQ implementation for a consulting firm that had an external client.
  • Designed the entire price calculator in CPQ Salesforce for a medical services company to calculate the correct quote based on various inputs derived from objects used to provide data feeds.
  • Delivered a successful solution to the end customer and single-handedly led workshops and demos with the customer.
Technologies: Salesforce, Salesforce CPQ, Conga Composer, Apex Triggers, Customer Relationship Management (CRM)

Salesforce Consultant for a Company in the Renewable Energy Industry

2021 - 2021
Energea
  • Established the company's sales process from scratch. They were newly onboarded to the platform, so their entire process was set up. I was the sole contributor and prepared the solutions.
  • Designed opportunity management and proposal generations based on the customer's energy consumption. I also created a PDF proposal, extracting information from various fields in Salesforce.
  • Developed a lead creation flow for the prospects hosted on the corporate website. The entire process was used to create leads, and the auto-assignment workflow was designed as per customer request.
Technologies: Salesforce, Salesforce CPQ, Salesforce REST API, Salesforce SOAP API, Apex Triggers, Customer Relationship Management (CRM)

Salesforce Senior Technical Lead

2020 - 2021
ChargePoint
  • Assisted in building various processes for external partners and created prospects for them. I then converted the prospects to opportunities, managed them after the conversion, and built the CPQ process for partners in communities.
  • Refactored existing price and product rules and other configurations and customization to provide a seamless experience for Salesforce users, both internal and external partners.
  • Headed cooperation with other team members from the vendor side and onshore business team. Also, I built a price calculator for the mobile app for Fleet Team, designed to improve the project cost estimation.
Technologies: Apex, Salesforce Sales Cloud, Salesforce CPQ, Salesforce Community, Salesforce SOAP API, Conga Composer, Apex Triggers, Customer Relationship Management (CRM)

Salesforce Technical Solution Architect

2018 - 2020
Siemens
  • Served as a global architect for Salesforce.com and Salesforce CPQ solution design and development, leading Salesforce CPQ implementations for global Siemens businesses. Handled multiple projects within my organization with high-performance delivery.
  • Oversaw the overall system architecture and change control for the Salesforce organization. Implemented 16 business segments for Brazil and handled the most complex tax and price management for comprehensive product lines for my company.
  • Proposed effective and scalable solutions for my company, led requirement gathering sessions with business owners and power users, and transformed requirements in technical solutions as lead solution architect for the Brazil country rollout.
  • Led the global Salesforce CPQ rollout as a technical solution architect. Increased user adoption by providing sales as an effective integrated solution. Managed engagement with stakeholders for clearing roadblocks during the development phase.
  • Managed the timely delivery of the MVP product and subsequent product releases on time, over and above my technical duties. Applied Agile methodologies within the project and managed the sprint delivery with our implementation partners.
Technologies: CSS, HTML, DevOps, Salesforce CPQ, Lightning Components, Apex, Salesforce, Apex Triggers, Customer Relationship Management (CRM)

Senior Associate Salesforce Developer

2017 - 2018
Cvent, Inc.
  • Worked on SOAP APIs to fetch the customer surveys in real-time from the Cvent Inquisium tool (Cvent external cloud product). Used inbound email handlers for parsing incoming email messages containing Salesforce Record ID from the customer survey.
  • Used Process Builder to schedule weekly, quarterly, and yearly surveys for long-running projects. It was a highly-configurable solution that included Salesforce configuration, customization, and integration.
  • Scaled the survey integration up to 150 surveys which were integrated with Salesforce with the configurable solution.
Technologies: CSS, HTML, DevOps, Salesforce CPQ, Lightning Components, Apex, Salesforce, Salesforce SOAP API, Apex Triggers, Customer Relationship Management (CRM)

Salesforce Developer

2014 - 2017
Accenture
  • Worked as an individual contributor and developed Oracle's CPQ License Management Cloud Application within Salesforce to effectively manage user licenses. This application helped my client save $40,000 per fiscal year in license renewal costs.
  • Led the development of a legacy process that was managed in MS Excel as data entry for field service technicians. Designed a Salesforce-based application that had mobile features, and all the data was directly captured within the SFDC platform.
  • Collected equipment running data, which was reviewed by technical teams to inform the client in advance about future outages and urgent maintenance. It helped the customer to take the required precautionary decisions based on the presented data.
  • Implemented a Service Cloud solution to effectively manage entitlements for customers. Handled and delivered an end-to-end solution that involved deep dives into the user community to gather requirements. Effectively managed SLAs.
Technologies: JavaScript, CSS, HTML, DevOps, Salesforce CPQ, Apex, Salesforce, Stripe, Apex Triggers, Customer Relationship Management (CRM)

Global Salesforce CPQ Implementation

I have been working as a Salesforce CPQ architect with Siemens. This project was initially started with an MVP scope of five countries and now within a span of two years, we have added 80+ countries globally.

My customer is selling the most complex product lines using this new version of quotation management using Salesforce CPQ which includes spare parts, field service, and repair operations across the globe. We have supported a million+ product catalog in Salesforce and a billion spare parts managed in SAP. Our CPQ solution is real-time integrated with SAP product master database.

My role in this project is as a technical solution architect; I am responsible for managing the overall technical architecture of our CPQ solution which is heavily integrated with SAP ERP for order fulfillment. I am happy to announce that we have added more than 1,000 sales representatives within a span of two years, managing quotes reaching millions of USD. It now takes a few days instead of a couple of weeks for the company to present a quote to the customer, which has greatly helped the company register an overall 30% increase in YoY sales.

Partner Portal Using Salesforce Partner Community

I have worked on a partner portal which was completely designed within the Salesforce LEX community using a custom Lightning template. This portal was developed for our registered partners and distributors for helping them easily place fresh orders, request RFPs for their specific requirements, check the status of fulfillment, etc. This portal was also used for them to contact specialized professionals if they need any help post-delivery.

This online portal solution also helped my company to build trust and increase sales.

Salesforce vs. Survey Tool Integration

Built a custom integration application withing Salesforce to close to customer satisfaction surveys for various business processes. This application helped my company to easily add multiple surveys without needing to have custom code deployment as the entire application was working based on the record data.

Business users can easily create configurable data and can quickly go live with the survey close loop. My company was using surveys for customer satisfaction on cases, implementation projects that run for several months or years, and reviewing customer feedback on a quarterly or weekly basis were very important to know and address any ongoing customer dissatisfaction. It helped the business to understand any ongoing issues in a timely manner since the surveys were a closed loop within Salesforce. The business was able to address customer concerns quickly by applying the right resources on time, which ultimately helped my company retain large customers for getting future business.

Within a span of months, we were able to achieve very good customer satisfaction, and the data coming within Salesforce was also used for employee performance management. This application is currently managing 200 surveys.

Sprint Prepaid | SHOP Automation, SLA Activation

This is a new project that I'm involved in, tasked with gathering requirements; making enhancements to the design, development, and testing processes; and maintaining Sprint Prepaid applications. Responsibilities also include documentation and document review, design testing, code review, QA and compliance, support, and deployment. I will be involved with the design and development of microservices on Mule ESB.

NPIP Payment (New Payment Infrastructure Program)

Under NPIP program, we revamped total payments infrastructure for the State of Kuwait. This initiative is referred to as Kuwait National Payments Systems (KNPS) and is mandated to comply with the KNPS regulatory requirements as well as build a bridge for future digitization in the bank.

Payment solution partners support the bank in this initiative and enable the implementation of the new domestic payments management system. It will provide the facility for the bank to connect its back-end systems and channels with the new payment platform for the smooth transmission to the new system. NPIP is a modernized total payment management system that supports all types of payment, internal account transfer and transaction management, and local payments like RTGS, ACH, and mobile payments.

Developed integration between PS-HUB and HSBC banking system which consists of the following:
- Outward/inward ACH direct credit payments
- Inward ACH direct debit payments
- Inward MPS direct credit payments
- Inward MPS direct debit payments

Strongpoint for Salesforce

I worked on Strongpoint for Salesforce for one of my clients in the past to assess various things like reporting on unused fields or unused scripts for comparison of environments to reproduce production issues. Strongpoint provides an out-of-the-box scanner that can scan all metadata present in the Salesforce org. This can also be scheduled to run on a particular day, week, month, etc.

I used Strongpoint to export an object, profile, permission set to do reconciliation of profiles by looking at the permission through an Excel report.

Strongpoint DRD helps understand the entity relationships between various objects in Salesforce.
2010 - 2014

Bachelor of Technology Degree in Electronics and Communications Engineering

Uttar Pradesh Technical University - Uttar Pradesh, India

JANUARY 2024 - PRESENT

Salesforce Certified System Architect

Salesforce

JANUARY 2024 - PRESENT

Salesforce Certified Identity and Access Management Architect

Salesforce

DECEMBER 2023 - PRESENT

Salesforce Certified Business Analyst

Salesforce

DECEMBER 2023 - PRESENT

Salesforce Certified Integration Architect

Salesforce

DECEMBER 2023 - PRESENT

Salesforce Certified Development and Deployment Architect

Salesforce

JANUARY 2023 - PRESENT

Salesforce Certified Associate

Salesforce

OCTOBER 2022 - PRESENT

Salesforce Certified JavaScript Developer I

Salesforce

JULY 2020 - PRESENT

Salesforce Certified Field Service Lightning Consultant

Salesforce

JUNE 2020 - PRESENT

Salesforce Certified Einstein Analytics and Discovery Consultant

Salesforce

JUNE 2020 - PRESENT

Copado Certified Developer

Copado

MAY 2020 - PRESENT

Salesforce Certified Community Cloud Consultant

Salesforce

APRIL 2020 - PRESENT

Salesforce Certified Service Cloud Consultant

Salesforce

APRIL 2020 - PRESENT

Copado Certified Administrator

Copado

JUNE 2019 - PRESENT

Salesforce Certified Data Architecture and Management Architect

Salesforce

JUNE 2019 - PRESENT

Salesforce Certified Application Architect

Salesforce

APRIL 2019 - PRESENT

Salesforce Certified Sharing and Visibility Designer

Salesforce

MARCH 2019 - PRESENT

Salesforce CPQ Reference Data Deployment Specialist

Prodly

OCTOBER 2018 - PRESENT

Salesforce CPQ Specialist

Salesforce

MARCH 2018 - PRESENT

Salesforce Certified Platform Developer II

Salesforce

DECEMBER 2016 - PRESENT

Oracle CPQ Cloud Blue Belt Ed 1

Oracle

NOVEMBER 2016 - PRESENT

Application Integration on Oracle Cloud Ed 1

Oracle

OCTOBER 2016 - PRESENT

Salesforce Certified Platform Developer I

Salesforce

SEPTEMBER 2016 - PRESENT

Salesforce Certified Platform App Builder

Salesforce

SEPTEMBER 2016 - PRESENT

Salesforce Certified Advance Administrator ADM - 211

Salesforce

AUGUST 2016 - PRESENT

Salesforce Certified Sales Cloud Consultant

Salesforce

JUNE 2016 - PRESENT

Oracle CPQ Cloud Yellow Belt for Business User Ed 1

Oracle

JUNE 2016 - PRESENT

Oracle CPQ Cloud Yellow Belt Ed 1

Oracle

JULY 2015 - PRESENT

Salesforce Certified Administrator - ADM 201

Salesforce

JUNE 2015 - PRESENT

Salesforce Certified Force.com Developer - Dev 401

Salesforce

Libraries/APIs

Salesforce SOAP API, REST APIs, Salesforce API, Salesforce REST API, Stripe, Salesforce Bulk API

Tools

Salesforce Sales Cloud, Visualforce Pages, Salesforce CPQ, Salesforce DX, Batch Apex, Lightning Design System, Field Service Lightning, Microsoft Teams, Skype, Slack, Jira, Confluence, GitHub, GitLab, Conga Composer, SoapUI, Flow

Languages

Apex, APEX Code, JavaScript, HTML, CSS, JavaScript 6

Paradigms

DevOps, REST, Agile

Platforms

Salesforce, Salesforce SOQL/SOSL, MuleSoft, Windows

Storage

Data Integration

Frameworks

Lightning Components

Other

Salesforce Lightning, API Integration, Salesforce.com Administration, Certified Salesforce Administrator, Salesforce Apex, Stripe Payments, Aura, Apex Triggers, PDF, StrongPoint, APIs, User Management, Workbench, CPQ, Salesforce Reports, Customer Relationship Management (CRM), Architecture, Salesforce Community, Payment APIs, ServiceMax, Salesforce Community Cloud Certification, Salesforce Service Cloud, Sharing & Visibility, Data Migration, SOAP, Integration, Lightning Web Components (LWC), Design, Platforms, Outbound Messaging, Salesforce Connect, Business Analysis, Agile DevOps, Identity, User Authentication, Authentication, Access Control

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