Satish Kumar Danda
Verified Expert in Engineering
Salesforce Developer
Hyderabad, Telangana, India
Toptal member since September 27, 2016
Satish is a dedicated learner and a software professional with 16+ years of experience. He specializes in Salesforce and holds 12 Salesforce certifications, including consultant, architect, administrator, app builder, and developer credentials. He is currently a technical architect overseeing the design and development of the client's Salesforce implementation. Satish takes pride in his work and consistently goes the extra mile to ensure quality.
Portfolio
Experience
- JavaScript - 12 years
- Git - 10 years
- Salesforce Lightning - 10 years
- C# - 9 years
- Salesforce - 8 years
- Visualforce - 6 years
- Lightning Web Components (LWC) - 6 years
- Apex - 6 years
Availability
Preferred Environment
Salesforce, Git, Visual Studio Code (VS Code), Salesforce Lightning, Lightning Web Components (LWC)
The most amazing...
...solution I've built and implemented is one that sends and tracks transactional emails by integrating Salesforce OMS, Marketing Cloud, and Service Cloud.
Work Experience
Technical Architect
Genzeon
- Designed and implemented a transactional email solution in Salesforce Marketing Cloud by integrating with IBM Sterling to parse and send operational emails like order confirmations and delivery notifications.
- Created and implemented a solution to unify customer data from the web, Salesforce, and IBM Sterling into Salesforce Data Cloud, enabling segmentation and journeys via Marketing Cloud with accurate, high-performance data integration.
- Implemented live SMS/text message-based customer support in Salesforce Service Cloud.
- Enforced self-service portals on Salesforce Digital Experiences and Communities for a retail client, enabling their stores to interact with the company and enhancing self-service capabilities for store personnel.
- Architected and deployed journeys using Journey Builder for triggers like abandoned carts and post-purchase activity.
Senior Engineer
Commvault Systems
- Designed and implemented the Partner Portal on Salesforce Experience Cloud, migrating the organization from a legacy 3rd-party portal. Built key modules, including deal registration, market development funds, and user profile modification workflows.
- Migrated the Salesforce implementation to the new Lightning Web Components framework.
- Worked on occasional bug fixes and improvement requests for existing functionality.
Mission-critical Support (MCS) Engineer
Salesforce
- Oversaw the maintenance of the Salesforce implementation of specific top-tier clients.
- Provided proactive support in identifying issues in customer implementations.
- Helped pilot the developer community support initiatives in India.
Experience
Einstein Bots for Support
PROBLEM
Heavy workload caused agent productivity to be average at best, and customers with chat requests ended up waiting for a long time.
REQUIREMENTS
We needed to implement solutions to decrease the workload and wait time using features within Salesforce and without hiring more agents.
SOLUTION
I developed Einstein chatbots that served as a middleman between customers and agents. The bot answered the most common questions and directed requests to the agent only when the bot was unable to handle them.
OUTCOME
We achieved reduced wait times, reasonable agent workloads, and, above all, customer satisfaction. We observed around 40% of case deflection monthly, which was a huge win for both the client and its customers.
Salesforce Communities Implementation
The portal was built on a 3rd-party platform, and I was part of the team that built the portal on the Salesforce Communities and Digital Experiences platform.
Education
Bachelor's Degree in Computer Applications
Sikkim Manipal University - Gangtok, Sikkim, India
Certifications
Salesforce Certified Data Cloud Consultant
Salesforce
Salesforce Certified Identity and Access Management Architect
Salesforce
Salesforce Certified Data Architect
Salesforce
Salesforce Certified Development Lifecycle and Deployment Architect
Salesforce
Salesforce Certified Marketing Cloud Email Specialist
Salesforce
Salesforce Certified Marketing Cloud Administrator
Salesforce
Copado Certified Administrator
Copado
Microsoft Certified: Azure Fundamentals
Microsoft
Certified Scrum Master (CSM)
Scrum Alliance
Copado Certified Developer
Copado
Salesforce Certified Platform App Builder
Salesforce
Salesforce Certified Platform Developer II
Salesforce
Salesforce Certified Platform Developer I
Salesforce
Salesforce Certified Service Cloud Consultant
Salesforce
Salesforce Certified Sales Cloud Consultant
Salesforce
Salesforce Certified Advanced Administrator
Salesforce
Salesforce Certified Administrator
Salesforce
Skills
Libraries/APIs
Salesforce API, jQuery
Tools
Visualforce Pages, Salesforce Dataloader, Git, Salesforce Einstein Bots, Salesforce Sales Cloud, Salesforce DX
Languages
Apex, JavaScript, C#
Frameworks
Lightning Components, Visualforce, .NET, ASP.NET MVC
Platforms
Salesforce, Windows, Visual Studio Code (VS Code)
Paradigms
Agile Software Development, Agile Project Management, REST
Storage
Azure Cloud Services, Microsoft SQL Server
Other
Aura, Salesforce Development Community (SFDC), Salesforce Service Cloud, Salesforce Apex, MavensMate, SOAP, Salesforce Lightning, Deployment, Lightning Web Components (LWC), Software Development, Salesforce Community, Salesforce Certified Platform App Builder, Salesforce Platform Developer II Certification, Salesforce Platform Developer I Certification, Salesforce.com Service Cloud Certification, Certified Salesforce Administrator, Salesforce.com Administration, Salesforce Data, Email Marketing Automation
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