Technical Architect2019 - PRESENTGenzeon Technologies
Technologies: Aura, Salesforce Lightning, Lightning Components, Visualforce, Apex, Salesforce
- Created Einstein bots to help reduce agent workload. The bot could interface with the customers first and then redirect the customers to the agent if required.
- Implemented Salesforce Communities for offline stores for support services.
- Installed live message-based customer support (SMS/text).
Senior Engineer2014 - 2019Commvault Systems India Pvt. Ltd.
Technologies: Aura, Salesforce Lightning, Lightning Components, Visualforce, Apex
- Implemented a workflow for registration of new deals from partners through code.
- Developed a partner portal to provide partner self help.
- Built a custom implementation to store quotes offered to customers.
MCS Engineer2012 - 2014Salesforce.com India Pvt Ltd.
Technologies: SOAP, Visualforce, Apex, Salesforce
- Responsible for the maintenance of the Salesforce implementation of certain to- tier clients.
- Provided proactive support in identifying issues in customer implementations.
- Helped pilot the developer community support initiatives in India.