Siva Kumar, ServiceNow Developer in Hyderabad, Telangana, India
Siva Kumar

ServiceNow Developer in Hyderabad, Telangana, India

Member since June 4, 2021
Sivakumar is a senior ServiceNow developer with nearly nine years of experience. He specializes in ITSM and ITOM ITAM and has worked with clients such as Fujitsu, Accenture, Telstra, and Getronics. Sivakumar is an expert at integrating third-party tools to ServiceNow, automating and tracking story modules, deployments, patching, upgrading, incident management, change management, and implementing business rules, client scripts, UI policies, and workflows.
Siva is now available for hire

Portfolio

Experience

Location

Hyderabad, Telangana, India

Availability

Part-time

Preferred Environment

ServiceNow

The most amazing...

...tool I developed is a Covid app for end users in a service portal where they can check their status and obtain updates.

Employment

  • ServiceNow Technical Lead

    2019 - PRESENT
    TRUGlobal
    • Created an connector between Jira and ServiceNow to track stories.
    • Built an automation process between the HP Service Manager tool to ServiceNow.
    • Developed the ITOM to automate service mapping from discovery to ServiceNow.
    Technologies: ServiceNow
  • Senior ServiceNow Developer

    2018 - 2019
    Getronics
    • Assisted the discovery implementation project pulling data from client servers.
    • Created a story board to automate issues and track under the story module.
    • Oversaw production issues and deployment, patching upgrading and monitoring.
    Technologies: ServiceNow
  • Senior Techinical Consultant

    2017 - 2018
    Fujitstu
    • Guided the TFSNOW BAU project to support MSP environments for multiple customers.
    • Prepared the story tracker to upload files and automate the process.
    • Prepared for the SOP and technical design documents. Tracked these for new developments.
    Technologies: ServiceNow
  • ServiceNow Consultant

    2014 - 2017
    Accenture
    • Implemented integration between third-party tools to ServiceNow.
    • Delivered a ServiceNow scrum tool to manage development.
    • Assisted production support and development for different clients across the globe.
    Technologies: ServiceNow
  • ServiceNow Developer

    2012 - 2014
    Wipro
    • Provided ServiceNow support, including incident management, change management, problem management service catalog, and other applications. Involved in implementing business rules, client scripts, UI policies, script includes, and workflows.
    • Created automated test suits and tests using the Automated Test framework in ServiceNow. Developed user and group administration to solve user access issues and add or remove members from the groups.
    • Assisted with loading the GES-I notifications for the GES-I users. Prepared weekly and monthly reports for support-related work. Involved in deployment activities.
    Technologies: ServiceNow

Experience

  • Penumbra

    Managed production support and development of the project for the ITSM module, CMDB, asset management, LDAP, SSO CSM portal, integration, facility maintenance, and onboarding user request production issues.

  • FAM BAU Digital Portal
    http://www.getronics.com

    The goal of the project was to customize all ITSM modules and implementation of integrations such as LDAP, email inbound, and service request creation via web services, and provide support.

    Values and Benefits:
    Using test automation, I reduced the cost of resources and time. I built the user onboarding and off-boarding automation process using LDAP\orchestration, saving costs.

    Highlights:
    Asissted in the development of various modules using business rules, client scripts, UI policies, and script includes. Developed access controls and reports, email notifications, and inbound and outbound actions. Involved in integrations such as LDAP and service request creation via web services. Developed CMDB, service mapping, and asset management.

  • TFSnow BAU

    Customized all ITSM modules and implemented integrations such as LDAP, email inbound, and service request creation via web services.

    Highlights:
    Involved in developing various modules using business rules, client scripts, UI policies, and script includes. Developed UI pages, forms access controls, and customization of ESS. Customized and configured incidents, problems, service requests, and change management. Created and modified email notifications and templates along with events. Developed service catalog implementations and articles

  • HESS Petrolium

    Customized ITSM modules and implemented integrations such as LDAP, CA SOI, email inbound, and service request creation via web services.

    Highlights:
    Customized and configured service requests, incident management, and content and problem management. Assisted the development of various modules using business rules, client scripts, UI policies, and script includes. Enhanced requests, oversaw deployment, and provided support for all modules, including issues such as incident task changes and updates. Worked on CMDB, discovery service mapping, and asset management.

  • BHP Billiton
    http://www.bhpbilliton.com

    Customized modules such as incident management, problem management, change management, service request management, and mail notifications in the ServiceNow environment.

    Highlights:
    Involved in the development of various modules using business rules, client scripts, UI policies, and script includes. Created UI pages, forms, access controls, and customizations of ESS. Configured incidents, problems, service requests, and change management. Assisted the coding of modules. Modified email notifications and templates along with the events. Enhanced the service catalog implementations, wrote articles, and developed CMDB, discovery service mapping, and asset management.

  • Lafarge ITSM

    Customized various modules such as incident management, problem management, service request management, and email notifications in the ServiceNow environment.

    Highlights:
    Configured incidents, problems, service requests, change management, escalation matrix, and auto notifications. Involved in coding modules using business rules, client scripts, UI policies, and script includes. Modified email notifications, templates, and events. Configured various SLA reports and implemented integrations such as LDAP and inbound email.

  • UTC IT Support Services

    Customized and implemented CA service desk applications. Support through the service desk included active directory and exchange, IService, ISales, and JDE CNC support areas in the CA Service Desk R 12.5 environment.

    Highlights:
    Implemented incident, SLM, problem, and change management. Configured workflow tasks for change management. Created form groups that involved designing screens and forms for the modules. Uploaded data and created tables and fields. Designed web forms with form groups and custom fields.

Skills

  • Languages

    SQL, JavaFX Script, C, C++, Java, Python, CSS
  • Frameworks

    AngularJS
  • Paradigms

    Testing
  • Other

    ServiceNow

Education

  • Master's Degree in Computer Applications
    2008 - 2011
    SV College of Engineering - India

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