ServiceNow Technical Lead2019 - PRESENTTRUGlobal
- Created an connector between Jira and ServiceNow to track stories.
- Built an automation process between the HP Service Manager tool to ServiceNow.
- Developed the ITOM to automate service mapping from discovery to ServiceNow.
Senior ServiceNow Developer2018 - 2019Getronics
- Assisted the discovery implementation project pulling data from client servers.
- Created a story board to automate issues and track under the story module.
- Oversaw production issues and deployment, patching upgrading and monitoring.
Senior Techinical Consultant2017 - 2018Fujitstu
- Guided the TFSNOW BAU project to support MSP environments for multiple customers.
- Prepared the story tracker to upload files and automate the process.
- Prepared for the SOP and technical design documents. Tracked these for new developments.
ServiceNow Consultant2014 - 2017Accenture
- Implemented integration between third-party tools to ServiceNow.
- Delivered a ServiceNow scrum tool to manage development.
- Assisted production support and development for different clients across the globe.
ServiceNow Developer2012 - 2014Wipro
- Provided ServiceNow support, including incident management, change management, problem management service catalog, and other applications. Involved in implementing business rules, client scripts, UI policies, script includes, and workflows.
- Created automated test suits and tests using the Automated Test framework in ServiceNow. Developed user and group administration to solve user access issues and add or remove members from the groups.
- Assisted with loading the GES-I notifications for the GES-I users. Prepared weekly and monthly reports for support-related work. Involved in deployment activities.