Siva Kumar

Managed production support and development of the project for the ITSM module, CMDB, asset management, LDAP, SSO CSM portal, integration, facility maintenance, and onboarding user request production issues.

The goal of the project was to customize all ITSM modules and implementation of integrations such as LDAP, email inbound, and service request creation via web services, and provide support.

Values and Benefits:
Using test automation, I reduced the cost of resources and time. I built the user onboarding and off-boarding automation process using LDAP\orchestration, saving costs.

Highlights:
Asissted in the development of various modules using business rules, client scripts, UI policies, and script includes. Developed access controls and reports, email notifications, and inbound and outbound actions. Involved in integrations such as LDAP and service request creation via web services. Developed CMDB, service mapping, and asset management.

Customized all ITSM modules and implemented integrations such as LDAP, email inbound, and service request creation via web services.

Highlights:
Involved in developing various modules using business rules, client scripts, UI policies, and script includes. Developed UI pages, forms access controls, and customization of ESS. Customized and configured incidents, problems, service requests, and change management. Created and modified email notifications and templates along with events. Developed service catalog implementations and articles

Customized ITSM modules and implemented integrations such as LDAP, CA SOI, email inbound, and service request creation via web services.

Highlights:
Customized and configured service requests, incident management, and content and problem management. Assisted the development of various modules using business rules, client scripts, UI policies, and script includes. Enhanced requests, oversaw deployment, and provided support for all modules, including issues such as incident task changes and updates. Worked on CMDB, discovery service mapping, and asset management.

Customized modules such as incident management, problem management, change management, service request management, and mail notifications in the ServiceNow environment.

Highlights:
Involved in the development of various modules using business rules, client scripts, UI policies, and script includes. Created UI pages, forms, access controls, and customizations of ESS. Configured incidents, problems, service requests, and change management. Assisted the coding of modules. Modified email notifications and templates along with the events. Enhanced the service catalog implementations, wrote articles, and developed CMDB, discovery service mapping, and asset management.

Customized various modules such as incident management, problem management, service request management, and email notifications in the ServiceNow environment.

Highlights:
Configured incidents, problems, service requests, change management, escalation matrix, and auto notifications. Involved in coding modules using business rules, client scripts, UI policies, and script includes. Modified email notifications, templates, and events. Configured various SLA reports and implemented integrations such as LDAP and inbound email.

Customized and implemented CA service desk applications. Support through the service desk included active directory and exchange, IService, ISales, and JDE CNC support areas in the CA Service Desk R 12.5 environment.

Highlights:
Implemented incident, SLM, problem, and change management. Configured workflow tasks for change management. Created form groups that involved designing screens and forms for the modules. Uploaded data and created tables and fields. Designed web forms with form groups and custom fields.