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Jenna Lin
Verified Expert in Design
Designer
Taipei, Taiwan
Toptal member since November 19, 2021
Bio
Jenna is an experienced UX/UI designer with a strong product mindset. She is skilled at user experience design, user interface design, and design systems. Jenna enjoys the end-to-end product development process as well as building the design system with developers.
Experience
- User Experience (UX) - 8 years
- Product Design - 8 years
- User Interface (UI) - 8 years
- Design Systems - 7 years
- User Testing - 7 years
- Mobile App Design - 7 years
- User Research - 6 years
- Web Design - 6 years
Portfolio
Medipass Health Payments Solutions
User Experience (UX)User Interface (UI)SketchWeb DesignDesign SystemsMobile App Design
Work Experience
Senior Product Designer
2020 - 2021
Health2Sync
- Conceived end-to-end SaMD digital therapeutic solutions for diabetes patients and health care professionals.
- Designed the insulin pen integration of the Health2Sync app with Biocorp Mallya Solostar.
- Planned and hosted persona and user journey workshops.
- Revamped the information architecture of the patient management platform for health care providers.
Technologies: User Experience (UX), User Interface (UI), Figma, Design Systems, Android, iOS, Project Management, Mobile App Design, Web Design, User Research, User Testing, User Journeys
Product Designer
2017 - 2020
Localz
- Handled all design work for Localz as the first and only designer in the company during the first two years.
- Designed end-to-end software solutions for field services and retail customers.
- Identified and evaluated inefficient business practices, then recommended alternative business solutions.
- Conceived the Localz partner portal for the UK client Maternaut, simplifying new customers' onboarding and set up.
- Outlined the Localz collection products design to make the in-store click and collect seamless for Woolworth group customers and retail staff. It included the attendant app, customer web portal for check-in, and business dashboard.
- Designed the Localz field service product, which includes the customer web portal, technician app, and business dashboard for UK clients such as British Gas, HSS hire, Safelite, and RAC.
- Defined and designed the system used to communicate with the front-end engineers.
Technologies: Sketch, User Experience (UX), User Interface (UI), Design Systems, Android, iOS, Project Management, Mobile App Design, Web Design, User Research, User Testing, User Journeys
User Experience Designer
2017 - 2018
Medipass Solutions
- Designed the HICAPS Go mobile app to help patients with private health insurance assess their benefits before booking an appointment.
- Created the Medipass online payment page to streamline claiming and payment for medical and allied health appointments.
- Designed the Medipass scanning software tool for Garrison Health Services to scan paper medical records into digital invoices using optical character recognition.
- Illustrated the Medipass customer success avatars to provide a friendly and consistent customer experience.
Technologies: Sketch, User Experience (UX), User Interface (UI), Design Systems, Android, iOS, Mobile App Design, Web Design, User Testing
Product Designer
2014 - 2016
KKBOX
- Acted as the lead design in the Windows app development team. Planned and designed the KKBOX platform on Windows 10, 8.1, and 7 systems for desktop and mobile applications.
- Designed the KKBOX app on alternative devices, including iOS and Android smartwatches, smart TVs, and car infotainment systems.
- Supported the website and mobile design for different departments, including the Uta Pass, City Talk, and Hami+.
- Designed the Emome Hami+ streaming music website player.
- Created the opening animation for the 10th KKBOX Music Awards viewed by over 100,000 individuals.
Technologies: Sketch, User Experience (UX), User Interface (UI), Design Systems, iOS, Android, Mobile App Design, Web Design, User Testing
Education
2017 - 2018
Master's Degree in Information Technology
Monash University - Melbourne, Australia
2010 - 2014
Bachelor's Degree in Communication Design
Shih Chen University - Taipei, Taiwan
Skills
Tools
Sketch
Platforms
iOS, Android, Figma
Other
User Experience (UX), User Interface (UI), Design Systems, Mobile App Design, Web Design, User Testing, Product Design, User Research, User Journeys, Project Management
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