Merve Postalcıoğlu

Designer

Sofia, Bulgaria

Member since November 20, 2017

Merve is a senior UX and product designer who’s created designs in a variety of work environments (agile and waterfall), teams and fields such as finance, chatbot, intranet, social responsibility, and social networking subjects. She’s also extremely knowledgeable about user research and usability tests. Merve’s very communicative and she’s able to work with people across different teams such as developers, analysts, and product owners.

Merve is now available for hire

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Portfolio

TerziGeldi | Tailoring Service App
- UX Design
- Persona Design
- Mobile App Design
- User Flows
- Wireframing
- Startups
Reach | A Responsive Community Website
- Responsive Design
- UX Design
- User Research
- In-depth Interviews
- User Flows
Bank Chatbot for Facebook and Website
- Chatbots
- Conversational UX
- Conversational Interfaces
- Sketch 4
- Visual Design
- AI Design
- Natural Language Processing (NLP)
Money Transfer Operation Platform
- Wireframing
- User Flows
- Tablet UX
Frameby | A Social Networking App for Movie Lovers
- Mobile UI
- Mobile App Design
- Mobile UX
- User Flows
Web Intranet Portal
- Intranets
- Web Design
- Web UX

Employment

UX Consultant
2017 - PRESENT
Merve Postalcıoğlu Consultancy
- Designed the corporate identity, UX, and UI for a responsive web platform for parents who want to select activities for children.
- Created the user experience and the flows of a mobile app for users who want to easily get access to tailoring services.
- Designed the UX and UI of a mobile networking app for movie lovers who want to socialize with others with similar interests.
Technologies: Sketch, InVision, Adobe XD, Adobe Photoshop
Senior UX Designer
2015 - 2017
Garanti Bank
- Developed the user experience of an iPad application for relationship managers in the bank and led the other UX designers to ensure platform consistency.
- Designed the intranet of Garanti Technology in the light of user research and usability tests such as in-depth interviews, first-click test, and tree testing.
- Worked as a member of a scrum team that developed a chatbot for Facebook and bank website; designed both visuals, conversations, and interfaces.
- Built the user experience of a mobile application for quick money transfers, paying bills, and top-up credits for telco operators.
- Conducted usability research and user tests during all design processes.
Technologies: Sketch, Justinmind, Optimal Workshop, Adobe Illustrator, Adobe Photoshop
UX Designer
2014 - 2015
I-AM Istanbul
- Designed the user experience and information architecture of an intranet for a big group contains a large number of different companies inside.
- Also held design workshops in order to understand the different personas for the above project.
- Created a user experience design for a social responsibility responsive website in the light of in-depth interviews.
- Designed the flow of a bank money transportation, including the design of both the tablet app for security within the money truck and the web platform for the operational employees.
Technologies: Adobe Illustrator, UXPin, Optimal Workshop

Other Experience

Chatbot UX – Design Tips and Considerations (Publication)
https://www.toptal.com/designers/ui/chatbot-ux-design
Conversational user interfaces are a new frontier that requires thoughtful consideration. The design process should include defining the purpose of the chatbot, and other design considerations to create a successful user experience.

Education

Master's degree in Industrial Design
2010 - 2014
Istanbul Technical University | ITU - Istanbul, Turkey
Bachelor's degree in Industrial Design
2003 - 2008
Middle East Technical University - Ankara, Turkey

Certifications

Leading for Creativity
JULY 2017 - PRESENT
IDEO U
Human-Computer Interaction
JANUARY 2014 - PRESENT
University of California, San Diego via Coursera

Experience

User Interviews6 years
User Research6 years
Enterprise System Design5 years
UX Design5 years
Interaction Design (IxD)5 years
Mobile UX5 years
Usability Testing5 years
Design Thinking1 year