Abigail Keene-Babcock
Verified Expert in Finance
Management Consulting Expert
Abigail has 15+ years of experience working with leaders inside seed-to-Series-D startups and with Fortune 500 clients as a management consultant. She works across all areas of strategy and operations, from HR and finance to operational design and excellence in customer-facing functions. As a strategist, analyzer, and builder, Abigail has a track record of quickly integrating with teams, distilling root causes, filling ownership gaps, and executing data-driven and people-centric plans.
Career Highlights
Education Highlights
Expertise
Work Experience
Fractional COO | Chief of Staff
Blue Meridian, Inc (Independent)
- Led road mapping, goals, and team alignment. Designed and executed a GTM strategy, developed an org structure, and led key role hiring. Built and led first teams in sales, marketing, CS/CX, field ops, business ops, and people ops.
- Refined the operating model and org structure, diagnosed and solved for scalability in revenue and field ops teams, and developed and launched new markets.
- Acted as a thought partner and founder in pre-seed and seed companies. Designed and ran proof of concept pilots, developed a pitch, and quarterbacked the raising process with the founder.
Interim US GM and Head of Global Operations
Tuune
- Designed the US market entry strategy and established operational partnership requirements and options for go-to-market execution.
- Prepared and enabled a UK-based company to pivot to the US-first (and only) focus required by the growth plan within three months.
- Established a new US business entity and operations for a UK-based company. Evaluated, selected, and set up operations with third-party operations and finance partners like fractional CFO, PEO, payroll providers, tax, and more.
- Built and implemented a global operating model and structures with a roadmap, OKRs, communications, and weekly accountability to priorities and goals.
Senior Operations Consultant
Plume
- Built a strategic roadmap, revenue and cash burn models, budget, and hiring plan to set the company on track to extend its runway and prioritize activities for the next phase of growth.
- Conducted activities with operations, product, and finance teams to prioritize and map out steps to prepare for the next VC raise.
- Advised the CEO on internal operational matters and onboarded the new COO.
Director of Expansion Operations
Capsule Pharmacy
- Designed and provided an umbrella oversight, roadmap, and tools to launch physical retail pharmacy locations in 20 markets.
- Directed the involvement of all centralized teams—regulatory, CS/CX, logistics, finance, marketing, product, engineering, and IT—during the build-out, licensing, insurance contracting, and launch phases.
- Launched Capsule's Austin market as a stand-in GM. Built anchor channel provider partnerships and set more than 80% customer conversion records.
- Hired, onboarded, and advised new in-market GMs. Built dashboards, KPIs, and basic infrastructure to assess recent market performance and enable zero-to-one customer acquisition and channel partnership efforts.
Chief of Staff
Knotel
- Led special projects to develop new revenue and tackle operational gaps. Designed and stood up new operations function, resulting in 15 new roles and 30% more customer NPS improvement within two months.
- Built the first KPIs, reports, and profitability analytics to track all functions' performance. Prepared board decks and investor reports as the company grew from 70 to 500+ people within 18 months and raised Series B and C rounds of VC financing.
- Drove due diligence and market entry strategies for seven acquisition opportunities and three new markets.
- Led post-M&A integration to anchor Knotel Europe, enabling operational scalability to unlock 3.3 times the ARR.
Engagement Manager
Booz & Company
- Managed and led teams with two to 15 members on C-level strategy and operations projects, spanning five countries.
- Led a remote team to find and capture $32 million in operational improvements for a major US health insurer.
- Headed supply chain transformations for flagship business units of global manufacturers, impacting more than $4 billion in sales.
- Managed C-suite coordination, roadmap, and scenario plans for M&A and large-scale transformations.
Education
Master's Degree in Business Administration (MBA)
Columbia Business School - New York, NY, USA
Bachelor's Degree in Political Science
Yale University - New Haven, CT, USA
Skills
Data & Analysis Software
Looker
Finance
Market Research, Mergers & Acquisitions (M&A)
Other
G Suite, Cross-functional, Operations, Analysis, Operating Models, Management Consulting, Startup Consulting, Startup Growth Strategy Development, Microsoft Office, Slack, Post-merger Integration, Company Building, Modeling, Finance, Roadmaps, Objectives & Key Results (OKRs), Models, Hiring, Global Operations, Go-to-market Strategy, Go-to-market Plans, Market Entry, Business Setup, Partnerships, B2B, B2C, Program Management, Research, Customer Success, Account Management, Dashboard Design, Strategy, Project Management, Operational Flow, Vendors & Suppliers, Supply Chain, Innovation, Process Design, Process Flows, Global Sourcing, Operations Improvement, Process Improvement, Process Mapping, Consulting, Systems & Tools, Key Performance Metrics, Business Operations, Human Resources (HR), Talent Strategy, Onboarding, Implementation, Sales Operations, Marketing
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