James is available for hire
Hire JamesJames De Janon
Verified Expert in Finance
Management Consulting Expert
Location
Los Angeles, CA, United States
Toptal Member Since
May 17, 2022
James is a management consultant and seasoned chief of staff (CoS), specializing in business performance improvement, software/process digitization, operational strategy implementation, supply chain, and operating model design. James has over 15 years of experience helping Fortune 100 clients make money, save money, expand into new markets, and optimize performance.
Career Highlights
Executive Director - Global Technology Operations
JPMorgan Chase
Global Program Leader
Accenture
Education Highlights
Master's Degree
SDA Bocconi School of Management
Bachelor's Degree
University of California
Certification Highlights
Case Studies
Industry Expertise
Other Expertise
Work Experience
Executive Program Leader
2019 - PRESENT
Berkana Associates LLC
- Worked for a veteran-owned consultancy focused on large-scale performance improvement programs for industry clients. Our most recent client is a major New York City healthcare system.
- Performed business process analysis/hypothesis-based analysis to determine root causes of low customer experience scores.
- Designed an adaptive, Agile-based operating model to mitigate the process and performance gaps that lead to mediocre performance.
- Created an innovative organizational model that utilizes role splitting and attribute engineering to deliver a functional team structure that is directly linked and mapped to performance objectives.
- Contributed to metrics and performance management by utilizing various Six Sigma tools to understand performance levers and designing and implementing a metrics scheme to measure the value and impact of operations.
- Was featured in a peer-reviewed article on nursing management, where our work was detailed (Ow.ly/BEho50PNrQC).
Focus areas: Agile, Analytics, Six Sigma, Supply Chain Operations, Patient Services, Patient Care Coordination, Nursing, Medicine, Value Chain, Process Design, Finance, Healthcare IT, Team Leadership, Change Leadership, Business Consulting, Business Plan Consulting, Startups, Change Management, Organizational Change Management (OCM), Microsoft 365
Supply Chain and Customer Data Analytics Expert
2024 - 2024
Coca-Cola Bottlers Japan
- Served as a supply chain and data analytics subject matter expert supporting the Coca-Cola Bottlers Japan account team.
- Created sales and account management support materials before and after client-facing meetings, including after-action reports, high-level SWOT assessments (account), and speaking points for account leadership.
- Worked with the account leader to create an approach strategy for expanding the Toptal footprint within the Coca-Cola Supply Chain Organization.
Focus areas: Supply Chain, Consumer Packaged Goods (CPG), Analytics, Sales, Accounts, Data, Business Consulting, Business Plan Consulting, Organizational Change Management (OCM)
Executive Director - Global Technology Operations
2016 - 2019
JPMorgan Chase
- Acted as an internal management consultant and CoS to the special projects managing director. Deployed to support enterprise-wide strategic initiatives in cyber, process automation, supply chain, and business resiliency.
- Managed an end-to-end supply chain for a data center migration and expansion program, including forecasting and demand planning, value-chain analysis, hardware and network equipment acquisition, supplier logistics, and program financing.
- Led a team of developers and engineers in Six Sigma, lean, agile, and robotic process automation (RPA)-based analyses designed to explore automation options for deploying software payloads to firmwide managed services and clients.
- Headed a firmwide identity and access management program, focusing on cyber access protocols for internal and 3rd-party SaaS-based applications.
Focus areas: Technology, Supply Chain Management (SCM), IT Strategy, Project Management, Process Mapping, Process Improvement, Corporate, Communication, People Management, Business Transformation, Chief of Staff, Management Consulting, Strategy, Company Strategy, Go-to-market Strategy, COO, Sourcing & Procurement, Organizational Design, Business Strategy, Executive Coaching, Business Consulting, Business Plan Consulting, Change Management, ADKAR Change Model, Organizational Change Management (OCM), Microsoft 365
Executive Director
2014 - 2016
TURTLE & HUGHES
- Served as an executive program leader and led the first managed procurement account in Mexico for a US multinational operating its core manufacturing product lines in Mexico with a $10 billion annual original equipment manufacturer (OEM) business.
- Served as an account leader with profit and loss (P&L) and overall accountability for a program worth $25 million. Owned the relationship with Mexico and conducted all work in Spanish.
- Functioned as the key process architect for the program technology roadmap, including designing and deploying the order management and enterprise resource planning (ERP) interfaces.
Focus areas: Business Process Analysis, Business Process Optimization, Cost Analysis, Technology, IT Strategy, M&A (Buy-side), Manufacturing, Six Sigma Processes, Process Mapping, Process Improvement, Corporate, Communication, People Management, Business Transformation, Management Consulting, Strategy, Growth Strategy, Company Strategy, Pricing Models, Go-to-market Strategy, SaaS, COO, Sourcing & Procurement, Organizational Design, Business Strategy, Executive Coaching, Market Research, Business Consulting, Business Plan Consulting, Change Management, ADKAR Change Model, Microsoft 365
Advisory Services Senior Manager
2011 - 2014
EY
- Served as a management consultant and supply chain technology leader, focusing on supporting strategic growth accounts and critical programs for Fortune 100 companies and specializing in operating model transformation and supply chain.
- Led integrated teams comprised of the supply chain, tax, transfer pricing, legal, treasury, corporate finance, and IT to create and deploy operating models designed to maximize profitability and shareholder value and mitigate risk.
- Helped a global hi-tech manufacturing client develop a strategy and operating model to mitigate institutional risk associated with manufacturing operations in China, such as an intellectual property (IP) infringement.
- Built a data model for a leading pharmaceutical company to support procurement operations in the corporate ERP and order management systems.
- Developed a principal company and the supporting corporate infrastructure for an automotive industry OEM client needing to optimize its corporate tax exposure and foreign-based manufacturing operation.
Focus areas: Business Process Analysis, Business Process Optimization, Finance, Technology, M&A (Buy-side), Supply Chain Management (SCM), Manufacturing, Operating Models, Supply Chain, Process Mapping, Process Improvement, Consumer Products, Corporate, Communication, People Management, Business Transformation, Management Consulting, Strategy, Growth Strategy, Company Strategy, Pricing Models, Go-to-market Strategy, SaaS, Sourcing & Procurement, Organizational Design, Business Strategy, Executive Coaching, Startups, Sales Effectiveness, Market Research, Business Consulting, Business Plan Consulting, Startup Consulting, Change Management, ADKAR Change Model, Organizational Change Management (OCM), Microsoft 365
Global Program Leader
2008 - 2010
Accenture
- Led a strategic cost reduction program for a Fortune 50 company. Held full accountability for the P&L program worth $15 million, the client's indirect spending of $1.2 billion, and the client's business case of $74 million in committed savings.
- Managed a team of 126 fixed and variable delivery resources in nine countries across the US and Europe.
- Improved the P&L program from 8% to 22% in just under 12 months.
- Delivered $31 million in-year realized savings to client’s bottom line across seven indirect and three direct spend categories in 16 countries, with 85/15 hard-dollar savings to cost avoidance ratio.
- Created yearly working capital benefits of over $6 million, enabling funding flexibility for supply chain initiatives.
- Increased spend under management from $700 million to over $1.2 billion, achieving a savings run rate of $150 million.
Focus areas: Procure to Pay, Strategic Planning & Execution, Business Process Outsourcing (BPO), Process Mapping, Process Improvement, Luxury Goods, Consumer Products, Corporate, Communication, People Management, Business Transformation, Management Consulting, Strategy, Growth Strategy, Company Strategy, Go-to-market Strategy, SaaS, COO, Sourcing & Procurement, Organizational Design, Business Strategy, Executive Coaching, Startups, Sales Effectiveness, Business Consulting, Business Plan Consulting, Startup Consulting, Change Management, ADKAR Change Model, Organizational Change Management (OCM), Microsoft 365
Principal and Global Program Leader
2006 - 2008
Capgemini
- Worked in India and Poland to design and implement managed service programs (MSP) for manufacturing and consumer packaged goods (CPG) clients who sought to outsource or offshore their applications' maintenance functions, i.e., core ERP.
- Developed service management models and talent hub designs to optimize the location of technical resources based on cost, country, profit, language localization, and critical needs analyses.
- Managed $19 million profit and loss for the manufacturing service line.
Focus areas: Business Process Analysis, Business Process Optimization, Cost Analysis, IT Strategy, Finance, Business Process Outsourcing (BPO), Business Process Flow Diagrams, Management Consulting, Strategy, Go-to-market Strategy, SaaS, Sourcing & Procurement, Organizational Design, Business Strategy, Executive Coaching, Startups, Sales Effectiveness, Business Consulting, Business Plan Consulting, Change Management, ADKAR Change Model, Microsoft 365
Education
1996 - 1997
Master's Degree in International Economics and Business Administration (MBA)
SDA Bocconi School of Management - Milan, Italy
1984 - 1988
Bachelor's Degree in Biochemistry and Political Science
University of California - San Diego, California, United States
Certifications
JUNE 2004 - PRESENT
Six Sigma Black Belt
CSSC
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