Alex Garner
Verified Expert in Product Management
Product Manager
London, United Kingdom
Toptal member since November 9, 2022
Alex is an energetic leader with over 13 years of experience shipping and scaling B2B and B2C digital products for web and mobile. He is passionate about helping teams solve complex problems and delivering value through impactful products and solutions. Alex firmly believes in and advocates for progressive workplace cultures that practice asynchronous communication, documentation-first principles, and information transparency.
Project Highlights
Expertise
- Agile
- Behavior-driven Development (BDD)
- Hiring
- Leadership
- Mentorship & Coaching
- Product Launch
- Roadmaps
- Scrum Product Owner
Work Experience
Product Director
Seedrs
- Launched the company's first app that rated 4.5 on the App Store and Google Play store and achieved a monthly triple-digit engagement growth.
- Hired and coached new product managers to drive team efficiency and engagement.
- Solved the lack of engineers problem impacting product delivery by selecting and hiring ten engineers.
Head of Product
Sema Technologies, Inc
- Redefined the roadmap for the core product, unlocking approximately $2 million in potential SaaS revenue by productizing key service steps.
- Explored and experimented with new products to open a new SaaS revenue model.
- Promoted to the executive leadership team within a year of working with the team.
COO
Xperiome
- Oversaw a 60-people organization until the company was wound down and assets sold to a competitor.
- Helped achieve a month-on-month record revenue and sales pipeline growth of $10 million.
- Spearheaded the implementation of an ISO 27001 quality management system to improve the overall delivery of products and services.
Product Manager | CPO
Xperiome
- Managed the company's core product, Raremark, through its entire lifecycle until a competitor acquired it. The product helped over 20,000 people with rare diseases through quality health information and opportunities to join research studies.
- Pitched the product to Angels and VCs, helping raise over $5 million in investment.
- Grew and hired a product team across three time zones, setting up new operations to scale delivery.
Account Director
Acknowledgement
- Oversaw the discovery and delivery of an online customer self-service product that cut phone support queries by 50%.
- Informed the digital strategy for a major energy provider.
- Closed a new business by proposing transformational digital solutions.
Software Consultant
Veson Nautical
- Implemented enterprise software at two client sites.
- Performed business analysis and documented business processes of customer functions to inform the implementation and change management plan.
- Created bespoke system requirements and managed them through to deployment.
Product Support Specialist
Rotamap
- Helped grow a specialist cloud-based clinical rota from three to eighty trusts when I left.
- Applied Lean techniques to product development, designing a new product feature.
- Learned how to provide product support and manage a support desk, accomplishing 100% customer retention during my time with the company.
- Acquired 20 new customers, handling phone calls, presentations, and agreements signature.
Project History
Raremark
https://drive.google.com/file/d/1lzucONa9RV34nEuCm4dExm-e-B2_ytLg/viewLaunched a community and content product to help people with rare diseases that grew to $1.5 million in revenues.
Raremark was commercialized by running ethically approved clinical trial recruitment campaigns, tackling two related problems—the isolation felt by those affected by a rare disease and the delays in new treatment development.
I managed the product from scratch, raised capital, hired and grew a product team, increased revenues to $1.5 million, and got promoted from product manager to CPO and COO. The product was later sold to a competitor.
Seedrs Mobile App
https://apps.apple.com/gb/app/seedrs/id1592310232Launched the company's first mobile app to App Store and Google Play store, accomplishing an average rating of 4.5.
As a product manager, I took ownership of the team and roadmap. I was expected to help validate the approach, deliver the first version, and set a roadmap that included items to find a party with the web experience and new features to support repeated investments from their users. I hired ten engineers and increased daily usage by 145%. I am still providing support to this project.
Clinical Trial Website for an Ultra-rare Disease
https://cahgenetherapy.com/Developed and drove the digital strategy to launch and promote a clinical study in an ultra-rare condition that affects 1:15,000 people, resulting in over 15 referrals before handing over the program to the sponsors.
The project required original branding, design, content strategy, development, and a digital marketing strategy.
Education
Master's Degree in Business Management Innovation and Entrepreneurship
Birkbeck, University of London - London, United Kingdom
Bachelor's Degree in History
Oxford Brookes - Oxford, United Kingdom
Certifications
Communication for Product Managers
Product Strategy
Section4
Master Practitioner Certificate
Scaling Up
Skills
Tools
Board Reporting, Jira, Slack
Paradigms
Agile, Agile Product Management, Agile Project Management, Scrum, Behavior-driven Development (BDD)
Industry Expertise
Marketplaces, Health & Wellness
Other
Scrum Product Owner, Leadership, Roadmaps, Analysis, User Requirements, Product Management, Hiring, Management, Digital Product Management, Product Roadmaps, Project Planning, Minimum Viable Product (MVP), Web & Mobile Applications, Startups, Web Applications, Process Design, Digital Services, Sprint Planning, User Journeys, New Product Development, User Stories, Backlog Grooming, Quality Assurance (QA), Business Management, Mentorship & Coaching, Customer Service, Business Requirements, Business Development, Product Launch, UX Research, Branding, Coaching, Board Presentations, Operations, IT Operations Management (ITOM), Quality Management Systems (QMS), Vendor Selection, System Architecture, Google Drive, Product Owner, Product Strategy, Mobile, Product Discovery, Business to Business (B2B), Business Analysis, Technical Requirements, Vendor Management, Process Documentation, Go-to-market Strategy, Business Models, Business Strategy, User Experience (UX), APIs, Process Automation, Scrum Master, Technical Product Management, Crowdfunding, Multi-sided Marketplaces, Wireframing, Entrepreneurship, Tech Sales, Training, System Requirements, Sales, Capital Raising, Agency, Strategic Partnerships, Technical Hiring, Objectives & Key Results (OKRs), Brand Strategy, Pitch Presentations, Partnerships, Strategy, Client Services, Project Design, Project Management, Communication, Pricing Models, Monetization Models, Fundraising, Software Development, Databases, Security
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