Alisha Mengi, Product Manager in Sydney, New South Wales, Australia
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Alisha Mengi

Verified Expert  in Product Management

Product Manager

Sydney, New South Wales, Australia
Toptal Member Since
November 2, 2022

Alisha is a detail-oriented professional with 12 years of experience in business analyst and project manager roles on eCommerce, warehousing, gaming, and healthcare projects. She is an expert at handling requirements, stakeholder engagement, client communication, project coordination, and delivery management. Alisha has designed business processes and reviewed documentation to identify cost, quality, and risk.

Project Highlights

Passport App for AMN Healthcare
Served as the business analyst, worked on requirement elicitation with the client and product owner, developed user stories, and helped with project development.
Warehouse Automation for Zalando
Assisted in setting up an automation warehouse for Zalando in Sweden, which included traveling there.
Warehouse Automation for Johnson Controls
Gathered requirements for the project and developed a customized solution.


Work Experience

Senior Consultant – Business Analysis

2022 - 2022
  • Gathered and documented requirements for the AMN passport web app.
  • Documented User stories and acceptance criteria, and performed UI/UX reviews for website features.
  • Collaborated with a team of requirement engineers, and on-site coordinators and administered all Agile/Scrum processes including sprint planning, daily scrums, sprint reviews, and sprint retrospectives, and coached team members on Agile process.
  • Developed feature flow charts and a project progress chart using Miro.
  • Discussed feature feasibility and behavior with the customer-side product owner.

Technical Business Analyst

2021 - 2022
  • Configured the Jira service desk and query portal that handles internal and external queries for the development team, which helped organize the team's workload.
  • Worked as an Agile Scrum Master to conduct daily Scrum meetings, Sprint planning, Retrospective, and Sprint review meetings.
  • Assisted the chief product officer in building the product roadmap.
  • Created flow charts depicting module interaction and documented client-specific behavior and attributes.
  • Captured acceptance criteria, risks, assumptions, issues, and dependencies and was the first point of contact to identify, manage and resolve user stories and acceptance criteria.
  • Facilitated requirement-gathering workshops and documented the outcomes. Performing gap analysis between the “current state” and desired “future state” of features.

Market Integration Specialist

2019 - 2021
  • Analyzed data to enhance configurations for processing market and broker data for generating alerts, covering equities, derivatives, and fixed incomes.
  • Conducted the business verification of XML configuration changes done by the development team and confirmed the correct processing of exchange data.
  • Learned about financial markets by working with big clients and helping them identify suspicious activities in trading.
  • Appointed as the customer-facing contact point for change requests, escalations, end to end delivery management.
  • Assessed XML configurations, shell scripts, and Linux systems with Regex. UAT for deployments, production issues, and application support.

Solutions Analyst – Professional Services

2016 - 2019
  • Set up and mentored a new professional services delivery team that specialized in providing customized solutions to clients.
  • Completed Homelogi, the first commercial project for GreyOrange, and was promoted as a result.
  • Contributed to the Zalando warehouse automation project and worked on various tasks, including gathering and validating requirements, designing the solution flow, and facilitating workshops.
  • Led the process of gathering and validating requirements, gap-analysis reporting, and JSON REST API integration on Sodimac's Manhattan project.
  • Created epics/user stories, use cases, test cases, and Requirement traceability matrix (RTM) review.
  • Collaborated on stakeholder engagement, customer relationship management, and requirements gathering and validation for Johnson Controls.
  • Gathered and aligned client requirements, conducted ‘As Is’ and ‘To Be’ gap analysis to create process flow, document detailed Business Requirements, and Functional & Non-Functional Specifications.
  • Conducted Scrum rituals - meets, retrospectives, Sprint planning, product backlog refinement, Kanban Board.
  • Supported Product team in prioritization and validation of requirements, and assisted in UI/UX review.

Senior Quality Analyst

2011 - 2016
  • Served as the first team member on the audit team, traveled to the Sydney office to learn the new processes, and set up a team in India.
  • Mentored and set up the new quality audit team that specialized in enhancing the software quality and improving internal processes.
  • Contributed to the One Link project by heading the game-centric casino management system's gap analysis, launch, and production support.
  • Assisted with game design, proof of concept, compliance verification, and product marketing.
  • Conducted gateway testing for the Heart of Vegas' Facebook platform and worked on the wallet API and payments.

Passport App for AMN Healthcare

Served as the business analyst, worked on requirement elicitation with the client and product owner, developed user stories, and helped with project development.

AMN Healthcare is a US staffing company that helps connect healthcare organizations with experienced professionals. I worked on requirement gathering and documenting for the web app, tested the existing mobile app and old website for feature behavior, and took references for building a new website. I also conducted UI/UX reviews and collaborated with the product owner on behavior discussion and analyzing feature feasibility.

Warehouse Automation for Zalando

Assisted in setting up an automation warehouse for Zalando in Sweden, which included traveling there.

Zalando is a German online company focusing on the fashion and beauty industries. While working on the project, I covered requirements gathering and validation, facilitating workshops, and user acceptance testing. I also worked on the solution design flow, stakeholder management, UI/UX reviews, FSD documentation, integration, and project launch.

Warehouse Automation for Johnson Controls

Gathered requirements for the project and developed a customized solution.

Johnson Controls is the leading manufacturer of automotive batteries for various vehicles. I contributed to the automation of their warehouse by working on stakeholder engagement, customer relationship management, 3PL API integration, and requirements gathering and validation. I also worked on the flow design, mockup and RTM reviews, release control, and user acceptance testing.
2010 - 2013

Master's Degree in Computer Science

Indira Gandhi National Open University - Delhi, India

2006 - 2009

Bachelor's Degree in Computer Science

University of Delhi - Delhi, India

APRIL 2020 - APRIL 2023

AWS Certified Cloud Practitioner

Amazon Web Services


Jira, Confluence, GitHub, Jenkins, Postman, ELK (Elastic Stack), Subversion (SVN), Logging

Industry Expertise

Utilities, Marketplaces, Professional Services, Transportation & Shipping, Logistics


Agile, Scrum, Manual Testing, Acceptance Testing, Requirements Analysis, Agile Product Management, Kanban, Agile Project Management, Microservices Architecture, Azure DevOps


Enterprise Resource Planning (ERP), ProductPlan, Azure, Magento 2


Backlog Grooming, Sprint Planning, User Stories, API Integration, Business Analysis, Quality Assurance (QA), Product Owner, Technical Business Analysis, Beta Testing, Product Ownership, Process Flows, Project Management & Work Tracking Tools, User Experience (UX), Manual QA, Project Management, Scrum Master, Integration, Mobile Apps, Product Roadmaps, eCommerce, Negotiation, Collaboration, Scrum Product Owner, Python, Databases, JSON, Operations, Project Planning, Backlog Management, Product Lifecycle Management (PLM), User Feedback, iOS, Business Process Management (BPM), Digital Integration, Customer Relationship Management (CRM), Auditing, Product Management, Leadership, Quality Control (QC), Software, Java, Linux, Project Delivery, Software Development Lifecycle (SDLC), Management, Business Requirements, User Interface (UI), Documentation, User Acceptance Testing (UAT), APIs, XML, Web Applications, Client Services, Data, Onboarding, Stakeholder Management, JSON API, Requirements, Warehouse Operations, SQL, PostgreSQL, Custom Solutions, Authentication, Jira Administration, Clients, Customer Success, Go-to-market Strategy, Gaming Platforms, Embedded Systems, QA Testing, Waterfall Methodology, QA Test Plan Management, Slots, Elicitation, Miro, UX Review, Customer-centered Product Development, Product Demonstrations, Feature Prioritization, Sprint Retrospectives, Bug Triage, Stakeholder Interviews, Test Documentation, User Validation Testing, App Support, Amazon Web Services (AWS), Amazon S3 (AWS S3), Feature Planning, Feature Backlog Prioritization, Solution Design, Third-party Logistics, Databricks, Kubernetes, Azure Data Lake, HubSpot CRM, Data Analysis, Go-to-market Plans, Website Management, Software Development

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