Ece Isel, Product Manager in Ankara, Turkey
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Ece Isel

Verified Expert  in Product Management

Bio

Ece is an experienced product manager with 21+ years of driving product strategy and execution in diverse industries with proven success using Agile and generative AI to deliver high-impact solutions. She is skilled in technical requirements, data analysis, and translating business needs into user stories and roadmaps. Ece is a strong leader of cross-functional teams, fostering collaboration and ensuring successful launches.

Project Highlights

Comodo ONE: A Top Security Service Platform with Over 500,000 Endpoints
Led the product lifecycle management activities for Comodo ONE, which was recognized as a Trust Award finalist in the Best Managed Security Service category for the 2018 SC Awards.
Comodo Added to Gartner Endpoint Protection Platform (EPP) Magic Quadrant
Gartner, Inc. has added Comodo’s Advanced Endpoint Protection (AEP) solution to its Endpoint Protection Platform (EPP) Magic Quadrant in recognition of the company’s completeness of vision and ability to execute.
Global Online Marketplace with >100M + MAUs and Top 3 Social Media Network with >500 M MAUs
Led the product development process for the detection of bad actors and transactions with off-platform signals and mitigating damages based on off-platform signals. Over one million requests are processed per month.

Expertise

Work Experience

Senior Technical Business Analyst/Data Manager

2022 - PRESENT
Pfizer - Smart Factory
  • Led the design of the data excellence framework, aligning practices with goals. Wrote policies, ensuring quality and compliance. Used Collibra for cataloging, aiding discovery and management. Developed a roadmap for evolving governance.
  • Optimized product/business analysis processes. Translated user needs into system requirements using UML, BPMN, use cases, etc. Built strong relationships with technical teams.
  • Demonstrated expertise in API design using Swagger, designing best-practice API endpoints to streamline development.
  • Developed architectural diagrams for various Smart Factory projects, providing a clear roadmap for development and implementation. Successfully implemented Terraform deployments on AWS, demonstrating proficiency in cloud infrastructure automation.
  • Served as the primary technical point of contact for vendor security assessments, ensuring timely completion and clear communication between the security team and vendors.
  • Recognized by management for technical expertise and leadership abilities, resulting in expanded project assignments and responsibilities.
  • Tasked with upskilling other technical business analysts, sharing knowledge and best practices to improve overall team performance.Actively participated in daily stand-up calls, providing support with escalations, documentation, and troubleshooting.
  • Demonstrated proficiency in creating technical feature requirement documents, ERD and UML diagrams, and other technical documentation to ensure clear communication and understanding across teams.
  • Experienced in working within Agile frameworks, contributing to daily stand-ups, and adapting to evolving project requirements.
  • Experienced in working with AWS, managing API Gateway deployments on Terraform, and leveraging cloud technologies for efficient solutions.

Product and Data Analytics Lead

2021 - 2022
Trust & Safety Laboratory
  • Worked with a leading P2P marketplace (150 million active users) and top five social media companies to build the technology for detecting bad actors and transactions with off-platform signals with a mission to make the web safer for everyone.
  • Led market interviews to frame the trust and safety problems and developed product ideas to productize existing professional services business. Scoped the MVP with prototypes and validated new identity product ideas with more than 20 interviews.
  • Worked with clients to understand business needs, used SQL (on BigQuery) to retrieve the data, performed all data cleaning processes, and translated all client requirements into interactive dashboards in Tableau, saving 20 hours of manual work.
  • Managed to validate the product-market fit with big platforms and converted three leads to paying pilots even before developing the product idea.
  • Prepared PRDs, developed user stories, defined acceptance criteria, prioritized the product backlog, and tracked project status to ensure delivery of high-value products by embracing lean product management principles.
  • Collaborated closely with engineering, policy, and operations teams and made day-to-day decisions to ensure quick and scalable implementation, make tough calls on prioritization, and drive implementation.
  • Owned the product strategy and delivery by creating and prioritizing the product roadmaps and turning them into release roadmaps to direct development efforts among the engineering team and other internal stakeholders.
  • Fostered a culture of collaboration, managed team dynamics, and set clear team goals and OKRs to create successful solutions development and an exciting work environment and experience.
  • Initiated the software process improvement, evangelized the use of Jira and Confluence, and trained the team on Agile methodologies.
  • Led existing professional service engagement and took the project management role to ensure the delivery of high-value outcomes besides being the principal product manager for the new product development efforts.

NFT Marketplace Product Manager

2021 - 2022
UCollex International
  • Worked closely with customers, growth and engineering teams, and technology partners to define and execute the NFT marketplace product roadmap, user flows and scenarios, feature priorities, and everything included to launch a new consumer experience.
  • Designed all product experience and core product modules and features from scratch and built new exciting features such as Mystery Boxes, Virtual Spaces for NFTs, and auction processes on NFTs.
  • Defined all product requirements documents, user stories, and interactive Figma prototypes. Performed refinement sessions and sprint planning activities with the development team.
  • Collaborated closely with the management to create alignment on the user flows, designs, requirements, and development timelines.
  • Owned the product strategy and delivery by creating and prioritizing the product roadmaps and turning them into release roadmaps to direct development efforts among the engineering team and other internal stakeholders.

Director of Product Management

2020 - 2021
Anunta Tech
  • Built product management processes from the ground up, including requirements gathering, UX/UI collaboration, and agile sprint planning with scrum teams.
  • Spearheaded the development and implementation of a generative AI-powered operations assistant platform, streamlining knowledge sharing and enhancing productivity for EUC support teams.
  • Implemented a straightforward and tailored product prioritization process to create a theme-driven strategy roadmap and turned them into product roadmaps and release plans.
  • Developed a proof of concept (POC) using Python, securing board approval and leading platform implementation. This initiative resulted in improved internal processes, decreased time for resolution, and reduced operational costs.
  • Led the ideation, market analysis, initial mockups, budget acquisition, vendor selection, UI/UX design collaboration, SOW creation, milestone management, and development for DesktopReady, CloudOptimal, and EuVantage.
  • Converted key clients (10,000+ employees) to paid users for DesktopReady and CloudOptimal through direct prospect demos and internal advocacy.
  • Migrated 500,000+ remote desktop users to the cloud and managed 200,000+ users globally. Streamlined product prioritization processes to ensure alignment with business goals and customer needs.
  • Conducted a data-driven backward assessment of the product strategy and vision to continuously define and adjust the product roadmap for the next 6 - 12 months.
  • Led customer discovery sessions to gain deep insights into user needs and pain points. Developed customer journey maps to visualize and optimize the user experience. Led efforts to prioritize and communicate user needs to the development team.
  • Conducted customer discovery sessions and created customer and user journey maps to understand as-is status. Created journey maps for to-be status, led the prioritization efforts over the journey, and communicated this with relevant stakeholders.

Head of Product

2020 - 2021
Mostly AI
  • Led the development of a next-generation AI-powered synthetic data generation platform, enabling organizations to leverage advanced analytics and machine learning while maintaining user privacy.
  • Championed a collaborative, outcome-driven roadmap, aligning product development with customer needs and company vision across five cross-functional teams.
  • Leveraged data science techniques and big data analytics to drive informed decision-making and product development.
  • Gained extensive experience in developing and implementing AI-powered solutions, with a focus on synthetic data generation and its applications in analytics and machine learning.
  • Established a transparent, data-driven product prioritization process with backward assessments, ensuring a clear and continuously optimized roadmap.
  • Enhanced communication and visibility by implementing Jira and Confluence as central communication hubs, increasing product visibility and stakeholder alignment.
  • Defined and communicated clear business and product requirements across all levels, ensuring alignment between strategy and execution.
  • Fostered efficient, self-driven collaboration among cross-functional teams, promoting individual ownership, clear OKR reporting. Provided ongoing training and inspiration to deliver exceptional business value.
  • Built strategic partnerships with key stakeholders (CEO, CTO, CSO) to align priorities and ensure the platform supported the company's long-term vision.
  • Built strong relationships with customers, partners, and stakeholders (CEO, CTO, CSO) to align on priority and build a synthetic data generation platform that supports the company vision.

Head of Product

2016 - 2020
Comodo Security Solutions, Inc.
  • Led a geographically diverse, cross-functional team of 31 product managers, UX/UI designers, and operation engineers to achieve a user base of 200,000 business customers and 750,000 protected endpoints on the Itarian platform by 2019.
  • Led product lifecycle management for the Comodo One platform, resulting in a 467% increase in protected endpoints (reaching 90,000) and 9,000 business customers by 2017.
  • Gained extensive experience with cybersecurity systems, particularly evident in the successful launch and management of the Comodo Dragon platform, built on zero trust architecture and incorporating advanced threat detection and response capabilities.
  • Ensured a deep understanding of IT and security management principles, developing and leading a comprehensive product portfolio addressing critical security needs, RMM software, patch management, and advanced endpoint protection.
  • Defined unique product strategies and visions for each product within the Itarian and Comodo One portfolios, mentoring team members in roadmap creation and prioritization to align with business goals.
  • Led product ideation workshops, culminating in the successful launch of the Comodo Dragon platform in 2018. Conducted thorough market research, analyzed competitor offerings, and gathered user feedback to define clear business and user requirements.
  • Managed key enterprise customer accounts, conducting regular on-site meetings to gather feedback and foster strong relationships. Championed a data-driven approach, mentoring the team to develop and track product metrics for continuous improvement.
  • Managed product releases, delivered engaging product demonstrations and training sessions, and oversaw quality assurance and control procedures to enhance customer experience.
  • Fostered collaboration across internal departments, ensuring alignment and enthusiasm around product vision.Partnered with marketing and sales teams to equip them with in-depth product knowledge for effective customer engagement and sales enablement.
  • Championed a streamlined development process by managing product backlogs, prioritizing technical tasks, and fostering close collaboration with design and engineering teams.

Product Manager

2015 - 2016
OpsGenie
  • Spearheaded the acquisition of Opsgenie by Atlassian in 2019, initiating and leading conversations that resulted in expanded market reach and growth potential.
  • Managed the product lifecycle, enhancing the platform's alerting mechanism through competitive research, market trend analysis, and refined product specifications, leading to more timely and targeted incident resolution.
  • Led a software process improvement project, creating workflow documentation, implementing Scrum methodology, and selecting project management tools (Jira, Confluence).
  • Collaborated with customer success engineers to gather user feedback, translating it into actionable items (user stories, prototypes) and prioritizing them for development sprints. This ensured the product's continuous alignment with customer needs.
  • Provided a deep understanding of incident management principles and best practices, demonstrated through the successful leadership and enhancement of the Opsgenie platform, a leading incident management solution.
  • Implemented and championed Agile and Scrum methodologies, training teams, facilitating scrum practices, and leading team meetings to ensure successful adoption and improved development processes.
  • Trained all developers and customer success team members on Scrum methodology and played a pioneering role in performing all scrum practices.
  • Collaborated with customer success engineers to discuss customer requests, define and prioritize user stories, create prototypes and wireframes, and perform grooming sessions and sprint planning activities with the development team.

Senior Project/Product Manager

2014 - 2015
Innova
  • Led the software development and project management of iHope, an innovative debt collection platform for enterprise businesses, streamlining collection processes and empowering businesses with efficient tools.
  • Conducted regular on-site client meetings, employing various techniques (interviews, workshops, on-site visits) to gather requirements and document workflows using BPMN, ensuring the iHope platform addressed specific customer pain points.
  • Organized release planning meetings to incorporate customer needs into the project roadmap. Provided comprehensive customer support, resolving escalated issues and ensuring smooth project execution.
  • Acted as the client representative, fostering collaboration between technical support, product development, sales, marketing, and accounting to facilitate efficient communication and project delivery.
  • Spearheaded the transition from traditional Waterfall processes to Agile and SAFe methodologies, improving project flexibility, responsiveness, and overall efficiency.
  • Demonstrated ability to build and maintain strong relationships with clients and partners, acting as their advocate and ensuring their needs are met.
  • Prepared detailed requirement specifications and project deliverables, enabling accurate development effort estimates.
  • Managed project budgets by drafting financials, communicating with clients, and obtaining approvals, ensuring on-time and within-budget project completion.
  • Performed release planning meetings to ensure customers' needs and requirements were included in the release plan.

Process Analysis Team Leader and IT Project Manager

2011 - 2014
Fujitsu
  • Led the analysis and implementation of the Public Procurement Authority's e-Procurement platform, successfully digitizing all tendering procedures and streamlining government procurement processes.
  • Managed the "e-Tender" project, facilitating the completion of three successful electronic tenders on the new digital platform, showcasing expertise in delivering complex IT projects on schedule.
  • Played a key role in the Software Development Process Improvement Project and actively contributed to the CMMI working group, confirming requirements for the CMMI document related to the Requirements Development Process Area.
  • Implemented and continually improved requirements practices within the organization, ensuring the gathering, documentation, and verification of clear, consistent, and standards-aligned requirements.
  • Led the requirements analysis and verification process, ensuring all requirements were complete and met project needs. Actively elicited requirements using various techniques (interviews, workshops, etc.), demonstrating strong analytical skills.
  • Maintained close coordination with the project team and developers, ensuring projects stayed on schedule and within budget. Managed requirements traceability and defect identification to prevent costly errors and delays.
  • Demonstrated expertise in requirements gathering, analysis, documentation, verification, and traceability, ensuring project success and alignment with stakeholder needs.

Software Development Team Leader and IT Project Manager

2007 - 2011
TOBB ETU Hospital
  • Led the design, development, and implementation of a comprehensive HIS from scratch, encompassing medical, administrative, financial, and inventory management functionalities. This system significantly improved hospital operations and efficiency.
  • Spearheaded the hospital's digital transformation by introducing and implementing a new, modern HIS, replacing legacy systems and processes.
  • Acted as the central point of communication for internal stakeholders and users, gathering requirements, designing solutions, and producing high-quality documentation (UML diagrams, use cases, specifications).
  • Transitioned the development process from traditional Waterfall to Agile (Scrum) methodologies, fostering collaboration, flexibility, and faster delivery of results.
  • Demonstrated a deep understanding of healthcare regulations and data privacy standards, ensuring the HIS met all necessary requirements.
  • Leveraged strong programming skills in C#, VB.NET, ASP.NET, SQL, and experience with various tools (Oracle, SSMS, Visual Studio) to develop and implement the HIS. Utilized knowledge of UML, HTML, and XML for efficient system design and documentation.
  • Facilitated regular project meetings, monitored progress, prioritized tasks, reviewed project scope, and ensured deliverables met expectations. Analyzed legacy code and formulated cost-effective solutions to improve efficiency and performance.
  • Led the organization through a significant technological and process transformation, ensuring smooth adoption and minimal disruption.
  • Gained proficiency in rapid application development practices, enabling efficient delivery of high-quality software solutions.
  • Used various tools, such as C#, VB.NET, ASP.NET, SQL, Oracle, SQL Server Management Studio, Visual Studio, UML, HTML, and XML.

Senior Software Development Engineer

2003 - 2007
CompuGroup Medical
  • Led the design, development, and implementation of a hospital information system from scratch, impacting thousands of users across Turkey and internationally. This involved comprehensive user requirements analysis, system design, and programming.
  • Demonstrated expertise in full-stack software development, from concept to delivery and customization. Possessed a strong technical skillset, including proficiency in C#, VB.NET, C++, Oracle, Visual Studio, and Enterprise Architect.
  • Visited client sites regularly to gain insights into their environments and workflows, ensuring developed solutions were tailored to their specific needs and challenges. Championed rapid application development methodologies to deliver solutions.
  • Recognized as the most successful developer in the company, showcasing exceptional troubleshooting skills. Analyzed code, researched solutions, and engineered cost-effective fixes to maintain system performance.
  • Led the transition from Waterfall to Agile development processes, improving team efficiency and collaboration.
  • Demonstrated expertise in all phases of the software development lifecycle, from requirements gathering to deployment and maintenance.

Comodo ONE: A Top Security Service Platform with Over 500,000 Endpoints

https://one.comodo.com/

Led the product lifecycle management activities for Comodo ONE, which was recognized as a Trust Award finalist in the Best Managed Security Service category for the 2018 SC Awards.

The SC Awards are recognized as the industry's gold standard for cybersecurity professionals, products, and services. Vendors and service providers who offer a product and/or service for the commercial, government, educational, nonprofit, or other industries are eligible for the SC Awards’ Trust Award category.
Comodo ONE is a free integrated IT and security management platform for managed service providers (MSPs). It combines remote monitoring and management (RMM), ticketing, and patch management into a single, easy-to-use console. It helps MSPs automate existing processes, view real-time data and alerts from customer networks, reduce operating costs, and improve the quality of service.
Comodo ONE is the only complete IT and security management platform that provides IT management tools for free. The money users save on licensing fees and other service costs through Comodo ONE allows them to hire more people and better compete for business.

www.scmagazine.com/home/security-news/sc-awards-finalists-2018/

Comodo Added to Gartner Endpoint Protection Platform (EPP) Magic Quadrant

Gartner, Inc. has added Comodo’s Advanced Endpoint Protection (AEP) solution to its Endpoint Protection Platform (EPP) Magic Quadrant in recognition of the company’s completeness of vision and ability to execute.

Gartner, Inc. is the world's leading research and advisory firm and the most influential analyst organization, given its broad reach and deep insight, based on more data points than any other analyst firm in the game.
Comodo has expanded its product portfolio to include a baseline of Endpoint Protection Platform capabilities for enterprises (free, premium, and platinum) with Comodo Advanced Endpoint Protection. Comodo Advanced Endpoint Protection (AEP) includes malware protection, a host-based intrusion prevention system (IPS), web filtering, a personal firewall, sandbox analysis, vulnerability analysis, and patching, and a 100% classification capability that helps guarantee a good or bad verdict on all executables. When an executable is untrusted or unknown, it is run in a tightly controlled container to isolate any potentially malicious activity.
Comodo One, the company's centralized IT operating platform, provides a simplified deployment experience and a baseline of typical EPP features.
Comodo One with Comodo AEP combines security and endpoint management with the benefits of preventing endpoint infections due to malware simplifying the administration of security patches, OS updates, and application control.

Productization: Transforming from Customer-specific Projects to Developing Products for Market

Led the productization initiative to shift the mindset from customer-specific projects to developing products, which requires an organization to change internal processes such as development, marketing, and the sales of potential commercial products.

Projects are generally considered tailor-made systems since all project outputs are built especially for a specific customer with formal specifications.
The company initiated the productization studies in 2018 to reach the vision of "HAVELSAN 2023", which enabled a total sales of $ 1.5 billion in the defense, civil and international markets and become the national and international leading system integrator.
Seven different project outputs were successfully productized and managed in the product lifecycle stages.

Lead Author of “Investigating the Role of Product Manager in Software Product Organizations”

Wrote: Investigating the role of a Product Manager in Software Product Organizations.

Product management requires a broad perspective and management approach that considers multiple disciplines, such as technology, marketing, strategic planning and engineering, and interactions between these disciplines. These define product management in a variety of ways and with their own perspective.
The objective of this book chapter is to explore, understand, and investigate the role of a product manager in software product organizations to:
• Understand the general concept of software product management.
• Understand the role and responsibilities of a product manager in the software product and management context.
• Explore how a product manager role fits in with other roles in organizations.
• Walk through the roles of a product manager according to the different development phases in the software development lifecycle.

Global Online Marketplace with >100M + MAUs and Top 3 Social Media Network with >500 M MAUs

http://www.trustlab.com

Led the product development process for the detection of bad actors and transactions with off-platform signals and mitigating damages based on off-platform signals. Over one million requests are processed per month.

I led the product development process for the detection of TOS (terms of service) violations with on-platform signals. Projects also covered high-harm content detection, including violence, sexual content, harassment, and other forms of badness. The long-term contract is accomplished (18+ months). I repeated projects with four of the top five social media networks, signing long-term contracts with three.
1999 - 2003

Bachelor's Degree in Industrial Engineering

Baskent University - Ankara, Turkey

SEPTEMBER 2021 - PRESENT

Pragmatic Marketing - Level II

Pragmatic Marketing

MARCH 2021 - PRESENT

Data Science and Big Data Analytics: Making Data-driven Decisions

MIT

DECEMBER 2020 - PRESENT

AI Product Manager Nanodegree Program

Udacity

DECEMBER 2019 - PRESENT

Data Science Foundations - Level 2

IBM

DECEMBER 2019 - PRESENT

Data Science Foundations - Level 1

IBM

DECEMBER 2019 - PRESENT

Python for Data Science

IBM

APRIL 2019 - PRESENT

UML Requirements Modeling For Business Analysts

i-con technologies

JANUARY 2018 - PRESENT

Blackblot Product Management Professional in Product Planning

Blackblot - Product Management Expertise

SEPTEMBER 2017 - PRESENT

Blackblot Product Management Professional in Product Management

Blackblot - Product Management Expertise

JULY 2017 - PRESENT

Introduction to CMMI for Development v1.3

CMMI Institute

JANUARY 2016 - JANUARY 2022

Project Management Professional (PMP)

Project Management Institute (PMI)

SEPTEMBER 2015 - PRESENT

Next Generation ICAO 9896 Voice over IP Interfaces for the Air Traffic Service Ground Voice Network

JSP Consultancy

OCTOBER 2013 - OCTOBER 2018

OMG-Certified Expert in BPMN 2 (OCEB2)

OMG

MAY 2011 - PRESENT

SQL Server 2008, Business Intelligence Development and Maintenance

Microsoft

JANUARY 2011 - PRESENT

Microsoft Certified Technology Specialist: SQL Server 2008, Database Development

Microsoft

FEBRUARY 2009 - PRESENT

Certified Business Analysis Professional (CBAP)

IIBA

AUGUST 2008 - PRESENT

Software and Database Expertise (400 Hours)

Microsoft

JANUARY 2008 - PRESENT

Customizing Microsoft Office SharePoint Server 2007

Microsoft

DECEMBER 2006 - PRESENT

Oracle Database 10g: Performance Tuning

Oracle University

JUNE 2006 - PRESENT

2609:Introduction to C# Programming with Microsoft.NET

Microsoft

JUNE 2006 - PRESENT

2555: Developing MS.NET Application for Windows (C#.NET)

Microsoft

MARCH 2005 - PRESENT

Oracle 9i: SQL Tuning Workshop

Oracle

Tools

Figma, Atlassian Suite, Tableau, ETL, Google Analytics, Tableau Desktop Pro

Paradigms

Agile Product Management, Scrum, Requirements Analysis, Agile, Agile Project Management, Design Thinking, BPMN

Platforms

Blockchain

Other

Product Strategy, Product Roadmaps, Feature Backlog Prioritization, Product Vision, Objectives & Key Results (OKRs), Competitor Analysis & Profiling, Product Lifecycle Management (PLM), Wireframing, IT Project Management, Business Process Management (BPM), UML Diagrams, User Stories, Project Management Professional (PMP), Business Model Canvas, Roadmaps, Feature Roadmaps, User Onboarding, Process Analysis, Business Requirements, Product Launch, Endpoint Security, Patch Management, Business to Business (B2B), Business Analysis, IT Business Analysis, Business Process Optimization, Product Owner, User Experience (UX), Cybersecurity, User Journeys, Scrum Product Owner, Software as a Service (SaaS), Data Analytics, Minimum Viable Product (MVP), Product Discovery, SQL, UML, Backlog Management, Sprint Planning, User Interface (UI), Requirements & Specifications, Business Intelligence (BI), Cloud Computing, Feature Prioritization, Technical Product Management, Customer Discovery, Product Requirements Documentation (PRD), Microsoft Azure, User Journey Maps, Web Development, Lean Analytics, Agile Leadership, Market Research & Analysis, UI Design, Product Development, Business Processes, Process Mapping, Process Improvement, Process Optimization, Process Management, Customer Journeys, SaaS Product Management, Feature Planning, Lean Product Manager, Product Coach, New Product Development, UX Prototyping, Product Management, B2B, Web Applications, Use Cases, Business Models, Product Growth, Digital Product Development, Digital Product Management, User Requirements, Data Analysis, Data Product Manager, Data Cleaning, Data Visualization, Data Pipelines, Product Analytics, Product Ownership, Requirements, Object-oriented Programming (OOP), Impact Mapping, Scaled Agile Framework (SAFe), Design Sprints, Startups, Early-stage Startups, Pricing Strategy, C#, Databases, .NET, APIs, REST APIs, UX Design, Software Requirements Specifications (SRS), Web App Development, Customer Research, Lean Startups, Value Proposition Design, Qualitative Research, Product Strategy Consultant, Artificial Intelligence (AI), Proof of Concept (POC), Artificial Intelligence Product Manager, Machine Learning, jQuery, CSS, Data Science, Enterprise Architecture, HTML5, Python, Go-to-market Strategy, Non-fungible Tokens (NFT), Cryptocurrency, Blockchain & Cryptocurrency, Business Process Improvement (BPI), C#.NET, Business Process Modeling, Diagrams, Flow Diagrams, Technical Drawing, Technical Writing, Generative Artificial Intelligence (GenAI)

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