Guram Tchitchinadze, Product Manager in Tbilisi, Georgia
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Guram Tchitchinadze

Verified Expert  in Product Management

Product Manager

Tbilisi, Georgia
Toptal Member Since
October 24, 2022

Guram has been providing businesses with better access to their information for four years, covering everything from big data migration to complex machine learning algorithms. His experience mainly revolves around data-related projects and how to correctly utilize data, which leads to significant improvements in processes and business outcomes.

Project Highlights

Bank Subscription Model
Headed a team of engineers and business stakeholders to address customer pain points and create a new product, which greatly affected customer NPS and lifetime value.
CRM and ERP Platform for an Outdoor Advertising Company
Led development teams and business stakeholders in creating an end-to-end CRM and ERP platform for 100 users and 15 user types.
Data Migration and Management for a Transportation Company
Migrated Fortune 500 customer data to Google Cloud and created new dataflows to support business processes, significantly decreasing customer costs.


Work Experience

Senior Business Analyst | Product Owner

2021 - PRESENT
EPAM Systems
  • Assisted a Fortune 500 company with the large-scale data migration from legacy systems to Google Cloud and Azure environments.
  • Implemented the new business processes and dataflows to improve customer efficiency and cut costs.
  • Created the extensive documentation to help senior stakeholders understand the technical aspect of implemented processes.
  • Collaborated with the senior stakeholders on prioritizing and grooming the backlog, adjusting roadmaps, and maximizing the development team's output.

Product Manager | Project Manager

2021 - 2022
  • Developed an end-to-end CRM and ERP web product for up to 100 end users. It is used for sales, warehousing, legal documentation, and process management.
  • Collaborated with the C-level stakeholders to create a product vision and develop roadmaps.
  • Managed all the human and financial recourses related to the projects.
  • Trained the end users on the new functionality and held workshops to identify pain points and improvement opportunities.

Product Manager

2020 - 2021
TBC Bank Group
  • Collaborated with the C-level stakeholders to identify market opportunities and create new value propositions for customers.
  • Trained the bank employees on improving data utilization in their everyday work and improving their data-driven decision-making skills.
  • Launched a new card subscription model, which solved many customer pain points and increased their NPS and lifetime value.
  • Built a product that connects a bank and its subsidiary eCommerce platform, which has become a new loan source for the bank and boosted the platform sales by 300%.
  • Created a new motivation system for customers and the sales team, boosting sales and improving the bank's market positioning.
  • Improved the customer risk identification metrics, which decreased churn by 20%.

Data Engineer

2019 - 2020
TBC Bank Group
  • Created data pipelines and data marts for machine learning models.
  • Built data visualization products with Tableau and PowerBI.
  • Prepared complex data analytical products for middle and top managers.
  • Helped various product managers to improve their products/processes and overachieve KPIs.

Project Manager | QA Manager

2018 - 2019
National Bank of Georgia
  • Worked with senior business stakeholders to model the business processes and create the correct QA management process.
  • Collaborated with external stakeholders to identify end-user needs and create UI test cases for the team.
  • Led a team of five QA testers to ensure the developed software's quality.

Bank Subscription Model

Headed a team of engineers and business stakeholders to address customer pain points and create a new product, which greatly affected customer NPS and lifetime value.

The hidden fees and complex agreements led to customers feeling lied to and dissatisfied with banks. To address this issue, the team developed a new add-on card subscription plan. We used machine learning algorithms to identify which products to utilize in those plans and an estimated number of potential customers we could reach. The team also handled the project's IT side, ensuring that all bank systems could support the change. The final product had three tiers and could be personalized with many add-ons, including insurance and promotions. This increased customer satisfaction and lifetime value and became a good platform for launching future products.

CRM and ERP Platform for an Outdoor Advertising Company

Led development teams and business stakeholders in creating an end-to-end CRM and ERP platform for 100 users and 15 user types.

Georgia's largest outdoor advertising company wanted to create a web platform to manage their sales, warehouse, legal documentation, and all major business processes. My role was to create a product vision and handle the product backlog. I also managed communication between the development team, senior stakeholders, and end users. The final product supported the sales process, helped the legal team with documentation management, connected sales processes with warehouse and printing processes, and enabled management to oversee all operations. This significantly improved employee utilization and enhanced efficiency, increasing the company's revenue.

Data Migration and Management for a Transportation Company

Migrated Fortune 500 customer data to Google Cloud and created new dataflows to support business processes, significantly decreasing customer costs.

The customer was using multiple legacy products and needed to improve data quality and management processes. My team's task was to handle the data migration to Google Cloud and Azure environments while creating new data flows to support changes made by business stakeholders. Both parties identified improvement opportunities involving runtime perspectives that could affect the cost-effectiveness of business processes. I worked on finding new opportunities, prioritizing the development team's backlog, creating roadmaps, and discussing technical topics with senior business stakeholders.

Collaboration Product Between a Bank and Its eCommerce Subsidiary Company

Developed a product that connects the biggest Georgian bank and its subsidiary eCommerce company. The product became a new source of bank loans and increased eCommerce sales by 300%.

A subsidiary eCommerce company of one of the biggest Georgian banks was struggling with traffic. Our team was hired to conduct customer research and identify the reason behind customer reluctance to get loans, given the positive feedback on paid products from eCommerce platforms.

Since bank applications already had the desired traffic, they could redirect some of it to the eCommerce platform. Data engineers and scientists developed a recommendation system to predict customer eCommerce product preferences. We combined these results with internal IT changes designed to minimize scrutiny while taking out installment loans. The implementation of both changes reflected the customer attitude, resulting in the bank selling loans and helping customers buy desired products from the eCommerce platform. This increased the bank's installment loan portfolio, and as one of the loans got redirected to the subsidiary company, it boosted its sales by 300%.
2015 - 2019

Bachelor's Degree in Business Administration

Free University of Tbilisi - Tbilisi, Georgia


Microsoft Certified: Azure Fundamentals



Google Project Management Certificate

Google | via Coursera


Certified Scrum Product Owner (CSPO)

Scrum Alliance


Machine Learning

Stanford University | via Coursera


Jira, Zoom, Figma,, Confluence, Basecamp, Asana, Slack, VersionOne, Microsoft Power BI, Tableau, SAS Enterprise Guide, ETL, BigQuery, Financial Data


Scrum, Agile, Agile Product Management, Data Science, BPMN, Data Product Management, Kanban, Change Management, Requirements Analysis, Microservices, Microservices Architecture, Manual Testing, Waterfall Development, Testing, Agile Project Management, Software Testing

Industry Expertise

Transportation & Shipping, Financial Services


Google Cloud Platform (GCP), Azure, ProductPlan, Enterprise Resource Planning (ERP), Google Analytics 4


Data Engineering, Product Ownership, Business Analysis, IT Business Analysis, Functional Requirements, Product Owner, Backlog Grooming, Backlog Management, Feature Backlog Prioritization, Feature Analysis, APIs, User Stories, Roadmaps, User Journeys, System Integration, Microsoft Teams, Product Management, Corporate Finance, Machine Learning, Adobe Experience Design (XD), SQL, Web Development, Market Research, Data Visualization, Data Analysis, Data Management, Technical Product Management, Online Banking, Consulting, Remote Team Leadership, Technical Requirements, IT Product Management, Web App Development, Feature Roadmaps, Key Performance Indicators (KPIs), Stakeholder Management, Scope Management, Product Design, Legacy Software, Cloud Migration, Data Analytics, Business to Consumer (B2C), Data, Dashboards, Artificial Intelligence (AI), Product Roadmaps, Product Strategy, Minimum Viable Product (MVP), Digital Transformation, Strategy, Product Enhancement, Data-driven Dashboards, Financials, Project Timelines, Market Research & Analysis, Product Analytics, Revenue Strategy, Software Development, Client Relations, Client Reporting, Web Platforms, MVP Design, Data Privacy, Competitor Analysis & Profiling, Product Discovery, Project Planning, Analytics, B2B, Wireframing, User Research, Objectives & Key Results (OKRs), Documentation, Data Science Product Manager, Data Reporting, Data Strategy, Marketing, Miro, Python 3, Amazon Web Services (AWS), Forecasting, Recommendation Systems, Big Data, UML Diagrams, Clustering, Cluster Analysis, Process Flows, Process Design, Data Product Manager, Data Warehousing, Scrumban, Business Requirements, Requirement Traceability Matrices, System Requirements, User Requirements, Requirements Matrices, Change Leadership, Mobile Banking, Bank Transactions, Consumer Banking, Commercial Banking, Leadership, Scrum Master, IT Consulting, Data Communication, Communication Strategy, SAS SQL, Product Launch, Product Development, Product Delivery, Data Flows, Subscriptions, Subscription Pricing, Risk Models, Risk Analysis, Risk Management, Team Leadership, Organizational Change Management (OCM), Business Process Analysis, Business Intelligence (BI), Business Intelligence (BI) Platforms, Collaboration, Requirements, Design Requirements, Product Requirements Documentation (PRD), Software Requirements Specifications (SRS), Scrum Product Owner, Certified Scrum Product Owner (CSPO), Scrum Product Owner Contractor, Web, Web UX, Web UI, Web Development Strategy, Consumer-focused Web Development, Vue, Sprint Planning, Agile Sprints, Sprint Retrospectives, Feature Planning, Feature Prioritization, Requirements & Specifications, UML, Business Processes, Business Process Modeling, Business Process Flow (BPF), Business Process Flow Diagrams, Stakeholder Analysis, Stakeholder Engagement, Stakeholder Interviews, Technical Business Analysis, Elicitation, BRD, Software Development Lifecycle (SDLC), Web Design, Web UI Design, Content Management Systems (CMS), Content Management, Customer Relationship Management (CRM), ERP Implementation, Warehouses, Warehouse Operations, Warehouse Management, Product Vision, Employee Training, Training, Product Demonstrations, Big Data Architecture, Google BigQuery, Business Logic, Data Migration, Data Manipulation, Data Quality Management, Database Migration, Data Center Migration, Data Warehouse Design, Sprints, Data Processing, Data Products, Unstructured Data Analysis, Communication, Communication Management, Project Management, IT Projects, IT Project Management, QA Testing, Manual QA, QA Leadership, Business Systems Analysis, Web Project Management, Databases, Government Contracting, Stock Market, Stock Exchange, Investment Banking, Waterfall Methodology, Technical Hiring, Resource Management, Resource Allocation, Python, JSON, JSON API, Operations, IT Operations Management (ITOM), Data Quality, Data Quality Analysis, Quality Assurance (QA), Story Mapping, Sales Operations, System Design, Design Systems, User Interface (UI), User Experience (UX), Process Documentation, Vendor Management, Budgeting, Project Scoping, Fintech, Financial Software, Website Redesign, Waterfall Delivery, Quantitative Analysis, Qualitative Research, UX Design, UI Design, UX Wireframes, Azure Cloud Services, eCommerce, Accounting Software, Accounting, T-SQL (Transact-SQL), Cloud Computing, Cloud Services, Cloud, Cloud Security, Cloud Storage, Virtualization

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