Hooman Hodjat, Product Manager in Danville, CA, United States
Hooman Hodjat

Product Manager in Danville, CA, United States

Member since December 10, 2019
Hooman is an entrepreneurial product leader, an MBA with a degree in computer science and a successful track record with startups to global enterprises in building digital solutions, removing key business and customer frictions, and executing through commitment, communication, and collaboration to deliver results, including the founding, design, launch, and acquisition of PickupZone and leadership of global product strategy for Click & Collect at eBay, generating $250 million in annual revenue.
Hooman is now available for hire

Project Highlights

  • PickupZone, an innovative eCommerce service connecting physical and digital commerce to solve the “last mile” delivery; I grew it from a single neighborhood pilot to multi-city rollout with Walgreens and acquisition by ShopRunner
  • Formulated a frictionless product strategy to build a global Click & Collect service launch of $250 million annualized GMV
  • Added hardware to software to create interactive solutions to increase customer engagement and incremental revenue.

Expertise

Education

  • Babson College

Select Certifications

Employment

  • Head of Hardware and Software Products

    2018 - PRESENT
    Virtual Visions
    • Led hardware and software development teams in the design, delivery, and operation of interactive digital mirrors for endless aisles, virtual try-on, and signage solutions at leading retailers like Lululemon, Uniqlo, Nordstrom, Zales, and Pagoda.
    • Developed product strategy as a part of the business development with retail clients.
    • Managed the day-to-day Agile product development process, leading to complete design, development, and deployment of products in less than 90 days.
  • Head of Product

    2016 - 2017
    Credo Mobile
    • Led all product development initiatives for the company.
    • Developed product strategy and roadmap including migration from Salesforce to Zendesk for the customer service team and implementation of Magento for the eCommerce management platform.
    • Led the team in the complete migration from Salesforce to Zendesk in three months, including customer service workflow optimization and integration with Zendesk APIs.
  • Senior Manager of Product Management – Personalization

    2015 - 2016
    Staples
    • Designed product strategy and roadmap for a multi-dimensional, curated personalization and loyalty program focused on increasing AOS and AOV by 10% each.
    • Led the product management team to increase personalization revenue by 50% by analyzing the business customer’s purchase journey, leveraging new algorithms and A/B testing.
    • Leveraged Lean Product methodology to validate an innovative SMB procurement service.
  • Global Head of Product, Click & Collect

    2013 - 2015
    eBay
    • Built a strategic product plan for globally scalable, carrier-agnostic Click & Collect service, enabling more than $6 billion in GMV to be eligible for in-store pickup and return across 700 retail stores.
    • Oversaw the end-to-end customer experience on eBay's site and mobile app development, including in-store team experience for a frictionless, efficient fulfillment process.
    • Formulated a frictionless product strategy at eBay to build Click & Collect, a global service enabling in-store pickup and return; the UK launch delivered $250 million annualized GMV.
  • Head of Product, PickupPoints

    2012 - 2013
    ShopRunner
    • Drove the requirements, design, and implementation of customer and retail experience, including the mobile application, MDM-integration, and kiosks for PickupPoints to a 150-store service launch.
    • Led the product strategy for launch with key retailers including 7-Eleven and ToysRUs.
    • Led the post-launch product operations and analytics.
  • Founder, CEO

    2008 - 2012
    PickupZone
    • Built innovative package delivery service targeting “last mile” problem for 1 billion annual residential deliveries within dense metropolitan markets.
    • Demonstrated service value proposition from a single neighborhood test to a multi-site launch by understanding customer adoption, usage patterns, in-store conversion and AOV.
    • Executed a scalable multi-city roll-out with Walgreens, resulting NPS > 90% and 67% purchase rate.
    • Guided the company to successful acquisition by ShopRunner.
  • Product Manager

    2011 - 2011
    CogoLabs
    • Developed a used car lead generation site with quick turnover.
    • Achieved an annualized revenue run-rate of $4.67 million in four months.
    • Contributed to the acquisition process for Motovy.com by ADP in December 2011.
  • Director of IT and eCommerce

    2002 - 2007
    Decathlon
    • Launched koodza.fr, Decathlon’s first eCommerce distribution channel.
    • Implemented logistics and fulfillment systems and processes as well as integrations with carriers.
    • Set strategic direction for retail systems and infrastructure, leading a team of system engineers, software developers, system analysts, and project managers.
    • Proposed and led a $1.5 million international project to overhaul the retail ERP and business systems, delivering over $1 million in annual ROI.
    • Led a cross-functional team to reduce inventory shrinkage from 2.6% to 0.7% through process analysis, optimization, and development of new software tools.
  • Management Consultant, Strategy

    2002 - 2002
    Fidelity Investments
    • Completed a value-chain analysis of Fidelity Investments' enterprise data systems.
    • Completed and delivered a SWOT and competitive analysis.
    • Presented recommendations based on the above analyses to the CEO.
  • Product Manager

    1998 - 2000
    Lycos
    • Managed all projects for Lycos Communities Services.
    • Wrote product requirement documents for the integration of message boards in key content verticals like sports.
    • Wrote product requirement document for the creation of stock/investment message boards.

Project History

  • Founder at PickupZone
    PickupZone, an innovative eCommerce service connecting physical and digital commerce to solve the “last mile” delivery; I grew it from a single neighborhood pilot to multi-city rollout with Walgreens and acquisition by ShopRunner

    PickupZone enabled consumers to use a local retail store as their shipping destination for their online purchases while enabling retailers to use a mobile application to process inbound and outbound packages. The solution provided consumers with convenience and security for their online purchases while simultaneously providing repeat foot traffic and incremental sales for the retail stores.

  • Global Click & Collect Platform at eBay
    Formulated a frictionless product strategy to build a global Click & Collect service launch of $250 million annualized GMV

    Built a strategic product plan for globally scalable, carrier-agnostic Click & Collect service, enabling more than $6 billion in GMV to be eligible for in-store pickup and return across 700 retail stores as well as the API set to enable expansion of the experience in other countries. Designed the end-to-end customer experience on eBay site, mobile app development for in-store team experience for a frictionless, efficient in-store pickup and return process.

  • Interactive Digital Retail Solutions
    Added hardware to software to create interactive solutions to increase customer engagement and incremental revenue.

    Leading an Agile team for IoT hardware and software through the design, development, production, and operations of customized interactive digital solutions including interactive signage, endless aisles, virtual try-on, and fitting room smart mirrors with integrated eCommerce, payment, RFID, visual analytics, and augmented reality SDKs
    Led product strategy, launch, and growth at Lululemon, Uniqlo, Nordstrom, and Signet Jewelers

Education

  • MBA in Technology Product Management
    1998 - 2002
    Babson College - Wellesley, MA
  • Bachelor of Arts degree in Computer Science
    1990 - 1995
    University of California, Santa Cruz - Santa Cruz, CA

Certifications

  • Lean Product Playbook
    SEPTEMBER 2019 - PRESENT
    Lean Product School
  • Product Management of IoT
    MAY 2018 - PRESENT
    Stanford University
  • Collaborative Design & Strategy
    JULY 2017 - PRESENT
    LinkedIn

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