Mendy Ezagui, Product Manager in Los Angeles, CA, United States
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Mendy Ezagui

Verified Expert  in Product Management

Product Manager

Los Angeles, CA, United States
Toptal Member Since
January 16, 2021

Mendy is a product manager who has launched several applications and hundreds of features, delivering a multiple of the value expected. These applications and features that span industries are used by over 300 organizations with consistently high adoption of the features and low turnover. Mendy has developed four business units from the ground up. Stakeholders, including customers, are confident that Mendy understands the challenge, can evaluate priorities, and will deliver.

Work Experience

Software Consulting Manager

2021 - PRESENT
  • Led 5+ projects for Fortune 1000 companies, interviewed more than 100 senior and C-Suite executives, and developed >50 decks for all needs for alignment and fundraising.
  • Associated with a Fortune 1000 to evaluate their marketing technology stack to identify opportunities for advanced personalization while reducing technical overhead.
  • Collaborated with a healthcare company to delineate systems and identify transformation opportunities while adhering to timeline limitations.

Chief Product Officer

2016 - 2020
Nucleus Technologies
  • Engaged customer executive to a win rate of 70%, startups to over $300 million in revenue, articulating the strategic and financial impact, developing C-level account strategies, value propositions, and success metrics, and investment justifications.
  • Realized over 80% feature adoption, 50+ integrations, wide-ranging automation to within 0.5% of target while halving development costs with a systemized philosophy for decision-making, prioritization, and requirements gathering.
  • Recruited, trained, and mentored members of the cross-functional 13-member team, resulting in cohesive weekly deployments, securing certifications, and brisk growth.
  • Achieved 80% in customer retention with an orchestrated concise and proactive communication and content strategy.
  • Raised $3 million of equity and reached $1 million ARR in two years by establishing the business model, roadmap, and execution strategy, including product, software, and sales objectives.

Senior Product Manager | Product Owner

2016 - 2017
  • Applied rigorous analytics and collaborated with 70+ members of the cross-functional teams and department heads—centralizing communication and focusing resources leading to a consistent release cadence and a 30% increase in an engineering capacity.
  • Increased feature adoption by as much as 80% and NPS by over 20% with consistent customer education, sales organization alignment, and a focus on friction-free user experiences.
  • Saw the need for strong emotional intelligence and decisive leadership while dealing with complex personalities.

Product Owner

2010 - 2016
  • Designed a 6/6/6 strategy, which included methodologies and collateral for sales, support, recruiting, and software development, resulting in two Salesforce applications, CRM and Scribe, a donor-360 platform, 300 customers, and ten partners.
  • Evaluated from tens of variations of servers, software, consultants, and internal hires to meet the 6-month alpha deadline; exceeded the deadline challenge expectations and acquired 30 customers within the first year.
  • Enhanced the scalability and adoption of the website and email marketing platforms by documenting and triaging features and introducing new education methods, including videos, webinars, and documentation microsites.

Automated Order Management

Achieved a 10x order capacity by reducing human oversight and technical issues with systemized processes and automation; closed more opportunities by designing and delivering the API strategy, thorough documentation, and a clear customer path.

This is the story of most startups. A solution designed to solve one issue now needs to mature and evolve with a stable foundation to serve many purposes.

Nucleus was a young company and, at first, had specific problems they attempted to solve. With success, the issues quickly evolved to partial-filled orders, international orders, multiple carriers, same-day orders, Amazon Prime orders, shipping rules, to name a few.

At first, we utilized reporting to identify problematic orders. We quickly determined that it's a waste of time and a hindrance to scaling.

We then designed a backorder engine, and shortly thereafter, an allocation engine. These worked in concert, and from that point forward, we rarely engaged with orders, and lucky for us, our order volume would increase exponentially.
2010 - 2015

Master of Business Administration (MBA) in Finance

Baruch College, Zicklin School of Business - New York, NY, United States


Salesforce Certified Service Cloud Consultant



Salesforce Marketing Cloud Specialist



Salesforce Platform App Builder



Salesforce Administrator



Scrum Product Owner Certified (SPOC)

Scrum Alliance

Collaboration That Works

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