Tracy Ji
Verified Expert in Product Management
Product Manager
Tracy is a customer-focused, data-driven product manager with 15+ years of professional product management experience in global companies and startups in the IT and financial service industries. She has solid experience in product lifecycle management, including product analysis, discovery, planning, validation, development, launch, post-launch improvement and management, and business development. Tracy is skilled in product vision, strategy, roadmap creation, and implementation.
Project Highlights
Expertise
Work Experience
Principal Product Manager
JLL Technologies
- Led the product lifecycle management and business development of the company data portfolio.
- Conducted customer, market, and competitive research and analysis.
- Developed the product vision, roadmap, and objectives and key results.
- Released the MVP by working and leading cross-functional teams.
Product Manager | Owner
Tucows
- Led product lifecycle management of email service and digital reseller SaaS with two scrum teams.
- Developed and implemented email service roadmap and strategy to deliver product and market fit.
- Released AI and machine learning-based anti-spam solution, providing a 30% higher spam detection rate and 20% lower false-positive rate.
- Led reseller control panel improvement project and created product vision and roadmap by leveraging best practices, including data-driven and working backward.
Senior Product Manager
Hikvision
- Acted as a senior product manager for Hikvision, a leading provider of artificial intelligence, machine learning, robotics, and other emerging technologies, and is the world’s largest manufacturer of video surveillance products and solutions.
- Managed product analysis, planning, and development of a video management SaaS solution in an agile environment. Mentored junior team members. Developed and executed product roadmap and strategy.
- Established partner relationships with two top industry players by working with VPs.
Manager, Product Management
Canada Post
- Served as a manager for the company's digital delivery channel. Worked on the product analysis, planning, development, management, and business development of digital document delivery and payment SaaS portfolio and search product.
- Managed the product revenue, producing 60% of digital company revenue.
- Developed and implemented a roadmap and product strategy by working with cross-functional teams.
- Increased the return on investment by 2,000% by enhancing key services of the digital service portfolio.
- Led a search optimization project and improved user search experience on Canada Post's main website, increasing the click-through rate by 35% for the first search results page and 54% for the top three search results.
- Supported the sales team in tool development, product training, and major account selling.
Business Development Manager
SYNNEX Canada
- Acted as a business development manager for SYNNEX Canada, a $10.4 billion publically traded Fortune 500 company.
- Drove and increased the revenue, market share, and reseller breadth for Seagate products.
- Created partner business strategies by working regularly with sales executives on partners’ performance reviews and discussions.
- Recruited two national retailers and provided product assortment and market price recommendations by working with the sales team.
Senior Product Manager
Storage Appliance Corporation
- Served as a senior product manager for Storage Appliance Corporation (SAC), ranked first in Deloitte's Canada's Technology Fast 50 program.
- Managed product lifecycle management, project management, and business development in an agile environment. Developed roadmap and product strategy and oversaw the implementation. Worked with the design team on user interface and experience design.
- Developed a hybrid cloud backup strategy and released mobile backup apps.
- Led dual-brand project, generating $15,000 revenue per minute in a TV shopping program.
- Headed a white-label solution development project and delivered solutions for key accounts, including Dell and Toshiba.
- Supported the sales team in tool development, product training, and major account selling. Managed relationships with global accounts.
Senior Product Manager
Neteller
- Served as a senior product manager for Neteller. This company operates the world’s largest online independent money transfer business of billions of dollars each year and spans 36 languages and 160 countries.
- Led product lifecycle management, project management, and business development in an agile environment. Developed the product roadmap and strategy and oversaw the implementation.
- Partnered with the design team on user interface and experience design. Created wireframes and mockups.
- Released identity service products and improved customer experience, reducing operating costs by 30%.
- Released customized payment service and website for Taiwan market, increasing the total number of members by 460% and averaging monthly active members increase by 900% and first-year revenue by 550%.
Senior Product Manager
Oracle
- Led product analysis, planning, development, marketing, development, and management. Developed the product roadmap and strategies and directed implementation. Managed a product team of three members.
- Released three networking products through leading international cross-functional teams.
- Headed technical alliance relationships and led cross-functional Oracle certificate projects, ensuring compatibility between Oracle and its partners' products.
- Supported the sales team on tool development, product training, and major account selling.
Project History
AI-based Anti-spam Solution
Improved the customer experience, increased the spam detection rate by 30%, and reduced the false-positive rate by 20%.
Super Mobile App
Defined the product concept and strategy and delivered the mobile app, providing integrated service, including payments, points, and coupons.
Digital Partner Service | B2B2C SaaS
Reduced the operating cost by 30%, increased the customer satisfaction score from 13 to 68, and increased user efficiency by 20%.
Education
Master of Business Administration (MBA) Degree in International Business and Marketing
University of Illinois Chicago - Chicago, Illinois, USA
Bachelor's Degree in Automotive Engineering
Beijing Union University - Beijing, China
Certifications
Effectively Leading Digital Transformation
Five Steps to Building a Most Lovable Product
Stanford Continuing Studies
Product Management in the Artificial Intelligence Era
Stanford Continuing Studies
Blockchain Essentials
IBM
Certified Scrum Product Owner (CSPO)
Scrum Alliance
Skills
Paradigms
Design Thinking, Agile, Scrum, Data Product Management, Agile Software Development
Other
Product Marketing, Product Management, Product Roadmaps, Product Vision, Objectives & Key Results (OKRs), Market Research & Analysis, Competitive Intelligence, Product Strategy, Competitive Analysis, Product Planning, Product Lifecycle Management (PLM), MVP Design, Data-driven Templates, Quantitative Analysis, Customer Experience, Minimum Viable Product (MVP), Qualitative Analysis, Product Validation, Product Launch, Strategic Partnerships, Product Analytics, Partner Management, Strategic Planning & Execution, Mobile, Customer Analysis, Time Management, Data-driven Testing, Cross-functional Engagement, Project Management, User Experience (UX), Lean, Business Management, Digital Product Development, Digital Product Management, SaaS Product Management, Customer Research, Customer Service, Communication, Collaboration, Roadmaps, Strategy Development, Vendor Management, B2B, Go-to-market Plans, Data Analysis, Strategy, Implementation, Artificial Intelligence (AI), Concepting, User Interface (UI)
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