Alberto Fernandez
Verified Expert in Project Management
Project Manager
Geneva, Switzerland
Toptal member since October 23, 2020
Alberto is a passionate and highly skilled agile project and program manager with more than 15 years in IT. He has led international CRM, ERP, BI, and web implementations based on Salesforce, MS Dynamics, MS Azure, and Oracle BI for the private (banking, life science, aeronautical) and public sectors. Alberto is a goal achiever focused on delivery, quality, and results.
Project Highlights
Expertise
Work Experience
Agile Project Manager
Freelance
- Acted as project manager, business and technology implementation advisor, and training and emerging technologies/innovation supporter.
- Provided advise on entrepreneurship and project implementation to startups and B2C companies. Created business plans, project plans, and ran end-to-end implementations from concept to go-live.
- Led outsourced processes. Developed, planned, and managed SIT and UAT testing programs with business champions and end users. Developed business process diagrams based on the BPMN language using MS VISIO.
- Acquired key knowledge in artificial intelligence (neural networks), IoT, blockchain, cloud computing, and Python. The goal was to maximize value added in future project implementations in these technologies.
Project Manager
CRM Leader for Worldwide Top Ten Pharmaceutical Company
- Acted as project manager, IT business analyst, IT strategy consultant, quality assurance (tester), and trainer.
- Delivered over ten cloud CRM, ERP, and BI international projects for the world's top ten life science companies following Scrum and Waterfall methodologies.
- Built Salesforce applications, implemented MS Dynamics, MS Azure, Oracle BI, and Veeva/OCE technology solutions. Developed web-based external portals.
- Managed cross-functional and multicultural teams across the world on a hybrid (in-person/remote) and full-remote basis. Transformed waterfall teams into highly productive agile teams. Acted as scrum master in several implementations.
- Developed and analyzed RFIs, RFPs, and RFQs. Managed cross-functional teams to create and offer proposals. Built commercial offer proposals in response to RFI/RFP/RFQs.
- Performed over ten vendor assessments and strategy analysis. Led workshops focused on the analysis of operational processes—developed business process diagrams based on the BPMN language using MS VISIO.
- Performed unit testing, functional testing, end-to-end testing, integration testing, regression testing, dry run testing in development, SIT, UAT, and production environments.
- Coordinated release management teams during the release processes to move developments across testing, SIT, UAT, and production environments.
- Managed implementation of change management activities. Created communication plans and training plans.
- Trained international teams on end-to-end technology and solutions focused on business intelligence, CRMs, ERP, and banking systems. Trained development teams and product owners in Agile (Scrum) methodologies.
Senior IT Business Analyst
Business Intelligence Leader Provider
- Acted as IT business analyst, BI reporting developer, trainer, and quality assurance (tester).
- Conducted workshops focused on BI solutions to provide operational and financial reporting for air navigation service providers in Europe and the Middle East.
- Developed business process diagrams based on the BPMN language using MS VISIO. Designed and built Oracle business intelligence reports for board members.
- Performed unit testing, functional testing, end-to-end testing, integration testing, dry run testing for developers, SIT, UAT, and production environments.
- Trained international teams on end-to-end solutions focused on business intelligence design and reporting.
Junior Project Manager
Amazon
- Acted as junior project manager, business analyst, and quality assurance tester.
- Supported the project manager on debt recovery and SRM systems implementations focused on debt control agent performance optimization for international banks Santander and BBVA.
- Managed communication between end users (managers), factory experts and development teams to understand th client’s business needs and transform them into technical requirements.
- Managed the development and implementation of the SRM system in six months.
- Coordinated release management teams during the release processes to move developments across testing, SIT, UAT, and production environments.
- Performed unit testing, functional testing, end-to-end testing in development, UAT and production environments.
Project History
ERP Implementation for International Organization
Migrated EPR processes to a new ERP system, comprising analysis, implementation, integration, and change management.
CRM International Implementation
Launch a multi-country CRM at a worldwide level for a top ten pharmaceutical company.
CRM Service Management and Post-implementation
Managed a CRM post-implementation Phase for a Top 10 Pharmaceutical Company.
Salesforce-based Implementation of Operational Risk Management Application
Managed complex environments requiring a high degree of coordination and organization.
Supplier Relationship Management Design and Implementation for International Bank
Launched an SRM application to assess the quality of software providers.
Operational Optimization and Vendor Assessment
Optimized operational processes and capabilities and performed vendors assessment.
Education
Master's Degree in Business Administration (MBA)
IE Business School - Madrid (Spain)
Master's Degree in Technology & Telecommunications Engineering
ETSI Technology & Telecommunications - Valladolid, Spain
Certifications
Scrum Methodology
Udemy
Google Cloud Data Engineer
Google Cloud
Salesforce Administrator Certification
Salesforce
SQL Querying
Oracle Academy
Business Intelligence
Kimball
Skills
Tools
Office 365, Excel 365, Word 2016, Salesforce, SQL, Microsoft Access, Microsoft Dynamics, Jira, Microsoft Dynamics AX, Visio, Oracle Business Intelligence Enterprise Edition 11g (OBIEE), Office 2016, Microsoft Visual C++, Azure DevOps Services, Oracle BI Publisher, Oracle Business Intelligence Applications (OBIA), Trello
Paradigms
Agile Project Management, Azure DevOps, Scrum, BPMN, Management, Agile
Platforms
Enterprise Resource Planning (ERP), SharePoint, Blockchain, Raspberry Pi, Google Cloud Platform (GCP), Azure, Amazon Web Services (AWS)
Industry Expertise
Aircraft & Airlines, Banking & Finance, Pharmaceuticals, Technology, Business Technology, Telecommunications, Renewable Energy
Other
Software Implementation, Tech Development & Implementation, System Implementation, Technical Project Management, Technology Consulting, Technology Solutions, Information Technology, Technology Transformation, Microsoft 365, Outlook, Project Management, Data Architecture, Cloud Computing, Business Intelligence (BI), IT Strategy, Development, Business Process Re-engineering, Life Science, Technology Trends, Data Modeling, Entity-relationships Model (ERM), Databases, CRM Systems, Salesforce Lightning, C++, HTML, Business Analysis, Business Management, Interpersonal Skills, Entrepreneurship, Culture Management, Technical Business Analysis, Programming, Web Development, Physics, Computer Science, Business Administration, Product Marketing, Business Strategy, Human Resources (HR), Global Operations, TeamGantt, IT Projects, IT Business Analysis, IT Project Management, Distributed Ledger Technology (DLT), Web Technologies, HTML5, Microcontrollers, Python 3, Java 9, .NET, Veeva, Orchestrated Customer Engagement (OCE), TensorFlow, Internet of Things (IoT), Vision Documents, Smartsheet, Projects
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