Alvaro Villena

Santiago, Chile

Member since September 9, 2019

Alvaro has worked with technologies for 8 years as an entrepreneur, project manager, coach, researcher, and teacher. He focuses on the human and cultural dimensions of product development teams to improve performance levels. He has worked with companies in different industries and technology development levels, helping him to understand the systemic challenges and barriers companies have to address in order to become more agile and innovative.

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Project Highlights

Availability System Improvement
Increased availability accuracy levels from 85% to 99% for major digital distribution channels.
Innovation Process Implementation
Reduced process implementation time by 100%. Designed and implemented an innovation procedure at the organization level.
Revenue System Development
Minimum viable product release in 4 months, and monthly feature releases.

Expertise

Agile
Coaching
Cross-functional Team Leadership
Project Management
Scrum Master

Education

Master's degree
University of Concepcion
Bachelor's degree
University of Concepcion

Select Certifications

Professional Scrum Master Level I (PSM I)
Scrum.org

Employment

Agile Coach and Project Manager
2019 - 2019
Tigabytes
- Cultivated agile values on three teams during six months, focusing on transparency and continuous improvement mentality.
- Managed ~15 customer-facing SaaS implementation projects, engaging client’s change and technology management teams.
- Designed and implemented an internal innovation and continuous improvement program, raising and implementing 10+ opportunities for business unit performance enhancement.
- Led an internal product development team of six members, achieving a new version release in two months.
- Worked with clients in the banking, alimentary, governmental, and services industries.
- Managed 10+ software development projects for customers in Google Cloud Platform, big data, and machine learning technologies.
Scrum Master
2018 - 2019
Latam Airlines
- Coached a nine-member development team in Scrum implementation and into becoming a self-organized team.
- Achieved minimum viable product release in four months (eight sprints), becoming 3x faster than average internal developments.
- Piloted new technologies for the organization including JIRA, Google Cloud Platform, continuous integration/continuous development models, Kubernetes Engine, Angular, and microservices architecture (Springboot).
- Coached the product owner towards business value and minimum viable product mentality.
- Trained other teams into adopting agile values and philosophy, helping our business unit become a more nimble team.
Commercial Systems Engineer
2017 - 2018
Latam Airlines
- Designed and implemented technology migration and improvement roadmaps to meet migration goals and deadlines.
- Coordinated revenue, digital, distribution, and pricing teams to 99% effective migration achieving business continuity and zero customer impact, within the merge of Lan (Chile) and Tam (Brazil) airlines.
- Mobilized multidisciplinary tech team to improve Latam.com availability accuracy from 85% to 99%.
- Analyzed and tested data to ensure 0-impact on company merge process.
- Trained and guided Brazilian users (in Sao Paulo) in new technologies usage.
Teacher
2015 - 2017
Universidad de Concepción
- Taught three courses on innovation, business, and well-being Management to engineering students, involving external organizations for hands-on experience.
- Designed and implemented a social innovation course for engineering students, engaging with external social non-governmental organizations.
Co-founder and Commercial Manager
2015 - 2016
Innapel
- Designed and implement a technical-commercial strategy to develop a new customer portfolio, achieving 30% quarterly growth.
- Created and managed a customer portfolio of 30+ clients through the integration of traditional business channels with the creation of digital.
- Raised USD $50,000 in private and public funding for new technologies development and implementation.
Strategy Consultant
2014 - 2016
FBL Consulting
- Consulted small and medium businesses in improving process efficiency, business outcomes, and internal customer wellbeing through the implementation of management models.
- Coached business to implement new internal development processes and management models aiming to create innovation in house capabilities.
R+D+i Engineer
2012 - 2014
Incuba Udec
- Analyzed and improved go-to-market strategies for 15+ university research technologies.
- Led innovation processes through design thinking framework in 3+ small and medium businesses to enable value creation and business innovation.
- Helped researchers in raising governmental funds (USD $1 million) to improve technology development.

Project History

Availability System Improvement
Increased availability accuracy levels from 85% to 99% for major digital distribution channels.
Led a multidisciplinary team of 9+ people from business (revenue, pricing, distribution) and technology units (digital, development, IT business continuity, operation research) in identifying errors on availability system, adopting short-term fixes, and implementing long-term solutions to improve the system's overall efficiency.
Digital Implementation of Customer Training Processes
Enabled faster implementation and escalation, increased customer reach, and learned knowledge validation.
Managed the transformation of the customer training process, which was implemented through traditional approaches (20 people personal trainings in classrooms), into a digital e-learning self-paced platform.

Led a multidisciplinary team of 5+ content creators, developers, and customer service representatives to design and implement courses.
Innovation Process Implementation
Reduced process implementation time by 100%. Designed and implemented an innovation procedure at the organization level.
Led 6+ team in the implementation of innovation methodologies, aiming to identify new business opportunities and develop operation solutions, achieving operational time improvements of 200%, enabling new customer acquisition and business models.

Trained business and operation representatives in innovation processes and methodologies, which resulted in institutionalized standards of innovation. The implemented procedure consisted of a 4-stage innovation process based on the design thinking methodology. The stages were: business challenges exploration, solution ideation, prototyping and testing, and solution implementation.
Revenue System Development
Minimum viable product release in 4 months, and monthly feature releases.
Guided a newly formed team of nine developers, one business analyst, and a product owner into adopting the Scrum development framework plus other practices from Kanban and Extreme Programming, with E2E ownership of the product, involving architecture and infrastructure design and implementation, software development, QA testing, deployment (continuous integration, continuous delivery) and operation.

Technologies used included JIRA, Google Cloud Platform, Bamboo, Kubernetes Engine, Angular, Selenium, and microservices architecture (Springboot). Implemented pilot technologies for the organization: cloud infrastructure, continuous integration pipelines, and microservices architecture.

Coached team members into performance improvement through 1:1 sessions, continuous feedback and goal management.

Education

Master's degree in Systems Engineering
2013 - 2015
University of Concepcion - Chile
Bachelor's degree in Industrial Engineering
2009 - 2014
University of Concepcion - Chile