E-learning Project Standarization
Led the analysis and documentation of the workflow processes for e-learning projects. Captured and standardized best practices of the project lifecycle.
Conducted an in-depth analysis of unstructured projects to determine and document processes workflows and best practices. As a result, a comprehensive framework of project management was delivered, including stages of the processes, roles, and artifacts.
Digital Implementation of Customer Training Processes
Enabled faster implementation and escalation, increased customer reach, and learned knowledge validation.
Managed the transformation of the customer training process, which was implemented through traditional approaches (20 people personal trainings in classrooms), into a digital e-learning self-paced platform.
Led a multidisciplinary team of 5+ content creators, developers, and customer service representatives to design and implement courses.
Innovation Process Implementation
Reduced process implementation time by 100%.
Designed and implemented an innovation procedure at the organization level.
Led 6+ team in the implementation of innovation methodologies, aiming to identify new business opportunities and develop operation solutions, achieving operational time improvements of 200%, enabling new customer acquisition and business models.
Trained business and operation representatives in innovation processes and methodologies, which resulted in institutionalized standards of innovation. The implemented procedure consisted of a 4-stage innovation process based on the design thinking methodology. The stages were: business challenges exploration, solution ideation, prototyping and testing, and solution implementation.
Revenue System Development
Minimum viable product release in four months, and monthly feature releases.
Guided a newly formed team of nine developers, one business analyst, and a product owner into adopting the scrum development framework plus other practices from Kanban and extreme programming (XP) with E2E ownership of the product involving architecture and infrastructure design and implementation, software development, QA testing, deployment (continuous integration, continuous delivery) and operation.
Technologies used included Jira, Google Cloud Platform, Bamboo, Kubernetes Engine, Angular, Selenium, and microservices architecture (Spring Boot). Implemented pilot technologies for the organization: cloud infrastructure, continuous integration pipelines, and microservices architecture.
Coached team members into performance improvement through 1:1 sessions, continuous feedback, and goal management.
Availability System Improvement
Increased availability accuracy levels from 85% to 99% for major digital distribution channels.
Led a multidisciplinary team of 9+ people from business (revenue, pricing, distribution) and technology units (digital, development, IT business continuity, operation research) in identifying errors on availability system, adopting short-term fixes, and implementing long-term solutions to improve the system's overall efficiency.