Jaideep Moorthy
Verified Expert in Project Management
Project Manager
San Ramon, CA, United States
Toptal member since January 4, 2019
Jaideep is a tech all-rounder with more than 15 years of service delivery, program, and project management experience. He has hands-on experience in building and deploying eCommerce, ERP, CRM, data warehousing, business intelligence, and DevOps infrastructure solutions and platforms. He is also an engineer by training from the Indian Institute of Technology, Madras and has managed large teams.
Project Highlights
Expertise
- Agile
- Agile Coaching
- Agile Program Management
- PMO
- Product Management
- SAP
- Salesforce Commerce Cloud (SFCC)
- Scrum
Work Experience
Head of Product and Program Management
Stealth Startup
- Developed Salesforce agents for gathering necessary information for a customer meeting, which reduced the time required for collecting and collating data by 80%.
- Analyzed and adopt local LLMs to minimize loss of confidential information.
- Fine-tuned and set up RAG for a local LLM to speed up GenAI response securely and confidentially.
Senior Program Manager - Data and AI
Deckers Brands
- Led the data products program management team of 5 with over 100 engineers to build out world-class data products.
- Integrated over 50 enterprise systems into the enterprise data lake for an AI solution to consume the data to provide insights for the organization.
- Built a GenAI tool that was used for business validation and certification to ensure that the platform is accepted across the organization. This reduced the timeline by three months.
- Transformed the team to Agile teams from a waterfall delivery model to improve the delivery by over 50% and reduce the engineering team size by 50%.
Head of PMO | ERP Project Manager
Santa Cruz Bicycles
- Built roadmaps for features and projects and prioritized them with C-level executives. Led critical projects to be delivered within time and budget.
- Reorganized the IT teams to be agile and minimized the time required to release new features by 50%.
- Spearheaded an extensive program to implement SAP Integrated Business Planning (IBP) solution, helping reduce networking capital and inventory by 25%.
- Led a large SAP project to migrate the Cervelo brand to SAP, improved operations efficiencies to reduce inventory by 20%, increased B2B eCommerce sales by 10%, reduced time for financial closing to 4 days from 8 days, and reduced headcount by 20%.
Agile Product Manager
Angi
- Developed lead routing and scoring solution to route the leads to the right sales vertical and the salesperson out of 2,500 sales personnel. This improved the conversion of service providers by 10%.
- Constructed a machine learning (ML) lead qualification solution from the prospecting data to ensure good quality leads are provided to the sales team. This improved the contact rates by 20%.
- Rebuilt the onboarding app to onboard service professionals onto the Angi platform to improve Retention and increase LTV by 10%.
Enterprise Project/Product/Operations Manager
Blackcrows
- Implemented multi-country and multi-currency eCommerce payment solutions to include card payments and payments over time using Klarna and PayPal.
- Led developers and external development teams to implement solutions in Salesforce Commerce Cloud to improve the conversion on the site by 30%.
- Executed processes for product lifecycle, product collection life cycles, and master data verification to allow frequent product launches and pop-up sales.
- Implemented and used Google and Facebook analytics to optimize site content and search to further increase conversions.
Manager Agile Delivery Lead
Capital One
- Managed programs for an API platform and open banking initiative. Partnered with business and technology leaders to plan program initiatives and deliver the program components within time and budget.
- Led the team integrating banking services with third-party solutions. Developed a solution for consent and virtual card numbers to allow multiple merchants to onboard virtual cards for credit cardholders.
- Partnered with business and technology leaders to develop requirements/user stories and prioritize product backlog for max business value and min risk.
- Presented at a fintech, banking, and commerce trends panel on open banking at an Angel Launch event.
- Enhanced the API platform to host over 100,000 datasets in addition to thousands of APIs. Improved the search relevance to find assets on the first page.
- Managed the initiative of migrating the AWS account, along with all the resources, to another account.
- Conducted quarterly PI Planning and monitored delivery across the release train with eight Scrum teams. Prioritized program initiatives based on business goals, value, and complexity.
Delivery Lead
Gap Inc.
- Defined roadmaps, developed business cases, managed budgets, and optimized resource allocation to improve the delivery of programs and projects.
- Developed PMO processes and frameworks for project selection and tracking.
- Hired and coached engineers and PMs in the agile process.
- Collaborated with leaders of other engineering teams across Gap for successful implementation of programs and projects.
Senior Program Manager
Essity
- Provided executive leadership for an IT project portfolio of over $10 million leading project management teams for timely delivery of projects within scope and budget.
- Moved up the ranks from engineer to senior program manager with PMO.
- Initiated and managed multi-year, multi-million dollar value IT programs and projects of medium to significant complexity to be delivered in order to achieve business objectives.
- Improved project delivery of project teams in North America by 20% YoY.
Project History
Migration to Azure
Led a team of 12 engineers to migrate eCommerce systems from private cloud to Azure.
Collaborated with eight project teams to move all their systems to Azure. Migrated solutions include ARM templates, and Infosec hardened secured solutions for eCommerce browse/catalog, MongoDB, data science, BI, and inventory systems.
Implement Cloud Management Platform
Managed vendor selection RFP process to select a vendor from over 16 vendors. Reduced server count by 20%.
Selected cloud management platform for hybrid cloud. Built an MVP for the eCommerce team before rolling out the solution across the company. This allowed shutting down a data center and reduced servers count by 20%.
Sales and Marketing Automation
Initiated and delivered a sales team technology program to substantially improve technology for the 400+ member sales team.
The program budget was $5 million, spread over three years, and consisted of multiple projects. These included implementing Microsoft CRM Dynamics across divisions and a financial reporting solution for the Sales team.
CHEF Upgrade
Reevaluated contracts with Chef.io and reduced support expenses by $200,000. Upgraded Chef from version 12 to 13.
Led six DevOps engineers to manage the server configuration software (CHEF). Root cause analysis was done for many ongoing bugs, which were resolved, thereby improving deployment efficiency by 20%. Chef was upgraded from version 12 to 13.
SaaS for Dispensers and Incontinence
Led the project to enhance SAP FI and SD modules, enabling Essity to offer smart products through a SaaS model to its customers.
The SAP solution was enhanced to allow sales tax collection, billing for subscription service, and management of Essity-owned modems/dispensers. Smart products ensured customers always had products in hand.
Ortec Implementation
Implemented a solution to optimize trailer loading and thereby reducing transportation costs by $5 million per year.
The solution required working with customer service, IT, and packaging teams to optimize pallet product size. All the products in the product catalog were updated with the right dimension, which allowed the software to optimize the load. The customer service reps were able to upsell products to the customer, so that trailer space was maximized.
Nursing Home Purchase History Reporting
Automated reporting for over 5,000 customers thereby reducing two headcounts. Provided on-demand reporting.
Implemented an SAP Business Objects solution to provide on-demand reporting to customers that automated the work of two headcounts. The solution involved Contract Management, reporting to the government, and product rebate processing.
API Platform Enhancement
Managed a program with multiple teams to complete an API platform extension that hosted over 100,000 datasets.
As the program manager for the API platform, I worked with four scrum teams to deliver the initiative. Also, improved the search and implemented the access control to prevent unauthorized access to sensitive data.
eCommerce for Sporting Goods
Improved purchase conversion by 100%. Implemented a payment solution for buy now, pay later. Reduced fulfillment time by 50%.
Managed a team of both internal and external developers to improve the existing eCommerce solution built on Salesforce Commerce Cloud.
Key areas of focus include the online user journey and conversion of visitors to purchase products from the website.
Dog Breed App
Trained a machine learning model with over 8,000 images to identify dog breeds. The accuracy was over 80%.
Developed a machine learning solution in PyTorch/Python to identify dog breeds from images provided as input. Used a convolutional neural network/transfer learning to train and develop the model. GPU was used to speed up training.
Education
Master of Business Administration (MBA) in Business Administration
Temple University — Fox School of Business and Management - Philadelphia, PA
Bachelor's Degree in Mechanical Engineering
IIT Madras - Chennai, India
Certifications
Machine Learning Engineer
Udacity
AWS Solution Architect - Associate
Amazon
SAFe 4.6 - Scrum Master
SAFe
CSPO
Scrum Alliance
Certified Scrum Master
Scrum Alliance
Passed all three levels of CFA exams
CFA Institute
ITIL Foundation
ITSM
PMP
Project Management Institute (PMI)
Skills
Tools
Jira, Confluence, Google Analytics, Microsoft Dynamics CRM, Microsoft Project, Salesforce, DeepSeek, SQL, Slack, ETL
Paradigms
Agile Leadership, Agile Software Development, Scrum, Kanban, Waterfall Development, Agile, Agile Product Management, Agile Project Management, Management, Release Trains, DevOps, Azure DevOps
Platforms
Demandware, Enterprise Resource Planning (ERP), Amazon Web Services (AWS), Shopify, SharePoint, iOS, Linux, Azure
Industry Expertise
Healthcare, Logistics, Retail & Wholesale, Transportation & Shipping, Banking & Finance
Other
Agile Program Management, Team Leadership, Cross-functional Team Leadership, Scrum Master, Program Management, IT Projects, Technical Project Management, Technical Program Management, Communication, Agile Product Delivery, Project Management, Enterprise Project Management, PMO, IT, Business Analysis, Certified ScrumMaster (CSM), Process Improvement, Product Owner, Agile Transformation, PMO Development, Project Management Office (PMO), Amazon SageMaker, IT Project Management, Project Delivery, Migration, Product Management, SAP Electronic Data Interchange (EDI), Process Management, SAP Business Warehouse (BW), SAP Sales and Distribution (SAP SD), ABAP, SAP Delivery Management, Technical Product Management, Agile Coaching, Cloud Migration, Project Management Professional (PMP), Information Technology, Finance, Engineering Management, IT Security, Jira Service Management, SAP S/4HANA, User Requirements, IT Infrastructure, Salesforce Commerce Cloud, IT Operations Management (ITOM), Data Integration, eCommerce, Healthcare IT, Machine Learning, Data Management, ITIL, ITSM, SAP BusinessObjects (BO), Salesforce Commerce Cloud (SFCC), PyTorch, Adyen Payments, Klarna, Go-to-market Plans, Project Portfolio Management (PPM), Data Analytics, Data Science, REST APIs, Digital Project Management, Digital Payments, API Management, Release Management, Klaviyo, Manufacturing, Cloud, Java, Order Processing, Rebate Programs, CRM Systems, SAP, AWS Certified Solution Architect, Program Increment Planning, APIs, Data Migration, Programming, Migration Planning, Billing, Facebook, Analytics, Cloud Infrastructure, Objectives & Key Results (OKRs), Security Policies & Procedures, Dashboards, Large Language Models (LLMs), Generative Artificial Intelligence (GenAI), Document Management Systems (DMS), Quality Assurance (QA), Deep Learning, Search, SaaS, ITIL V3 Foundation Certified, Convolutional Neural Networks (CNNs), Python, Fintech, Data Centers, AI Agents, ETL Development
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