Pamela Sagarnaga
Verified Expert in Project Management
Project Manager
Santa Cruz de la Sierra, Santa Cruz Department, Bolivia
Toptal member since November 9, 2020
Pamela is an experienced project manager with a strong e-learning, graphic design, and Agile software development background. She can learn and adapt to new industries, having also worked for oil and gas, healthcare, and IT services. Pamela is an excellent communicator and team facilitator who can provide structure and clarity when working with cross-cultural and remote teams.
Project Highlights
Expertise
- Agile Project Management
- Confluence
- Digital Project Management
- E-learning
- IT Project Management
- Remote Work
- Scrum
- Technical Project Management
Work Experience
Project Manager | Scrum Master
Ceridian
- Managed a cross-functional team of 8 to 16 members (architects, QA, developers), ensuring continuous collaboration and adherence to deadlines to achieve project goals.
- Oversaw three to five concurrent implementations with 6 to 18-month timelines for Enterprise clients across six countries.
- Facilitated client communications and workshops for implementation and hyper-care projects (remote for Chile and Argentina, on-site for Mexico).
- Developed KPIs to gain insights on development processes, identifying improvement opportunities in configuration workflows, change request management, out-of-scope billing, and client management.
Creative Director | Project Lead
Creatif (Self-employed)
- Collaborated with niche agencies and other vendors on marketing campaigns that resulted in 1.5 million confirmed sales.
- Developed marketing assets, including infographics, brand guidelines, websites, pitch decks, and case studies for over 50 SMB clients.
- Assisted startups with brand development and marketing initiatives, including events and photography production.
Project Manager | Scrum Master
Adam HCM
- Coached the development team on Agile practices that were not fully embraced, including sprint planning and poker planning.
- Implemented the quality improvement initiative, tracking requests that fail UAT to get insights into avoiding rejected tickets. This initiative identified opportunities for improvement, efficiency, and decreased time spent.
- Managed a remote and cross-cultural team of developers, helping them stick to the plan as much as possible and deliver on time.
- Established a communication and transparency framework that allowed visibility and progress tracking for all stakeholders, resulting in a decrease in missed deadlines with the final clients.
E-learning Project Manager
Talance
- Supervised the course production process, including kick-off, curriculum design, content creation, storyboard development, course production, QA, and go-live activities.
- Completed over 25 projects on time and within budget, coordinating with remote teams of designers, SMEs, editors, translators, and clients.
- Designed and implemented the bilingual conversion process for the most demanded courses to diversify the portfolio and reach different communities across multiple states.
- Launched an innovative continuous improvement initiative for curriculum updates, implementing a feedback loop from 50+ projects; this initiative set the foundation for efficient large-scale course production.
ERP Project Manager
YPFB Chaco
- Managed the end-to-end software development lifecycle for over 20 projects in different company areas, including planning, logistics, transportation, finance, legal, human resources, and corporate.
- Planned the SAP implementation initiative to replace the legacy SaaS ERP, including initial assessment, blueprint elaboration, user workshops, budget management, vendor evaluation, and bidding-admin processes.
- Designed and implemented the user training initiative to minimize the number of support calls and reduce the time required for the monthly closing process.
Project History
eLearning Site for Preschool Kids in Bolivia
Managed the end-to-end software development lifecycle of the website and launched a successful MVP that validated the initiative and allowed us to plan and work on the complete project with a timeline of one year.
It would allow parents to have access to and understand the progress of their children's learning journey, along with complementary activities to reinforce content provided by the website.
I worked with the founder as an IT project manager, managing the project plan and coordinating with an outsourced team of developers and designers and the SME.
Audit-ready Initiative
Designed and developed the tools, process, and KPIs to make sure all the client and patient files were updated correctly on the HMS at any time.
• Understand and design the critical processes where documentation was lost or not ready
• Setting up the KPIs
• Setting up the tools and control points
• Pilot and adjustments for the final project definition
• Monthly and yearly follow up
ERP Implementation
Planned the SAP implementation initiative to replace the legacy SaaS ERP, including initial assessment, blueprint elaboration, user workshops, budget management, vendor evaluation, and bidding-admin processes.
Education
Master's Degree in IT Strategic Management
Universidad de León - Politécnico de Cataluña - Spain
Bachelor's Degree in Systems Engineering
Universidad Católica Boliviana - Bolivia
Certifications
Google Digital Marketing & E-commerce
Professional Scrum Master Level I (PSM I)
Scrum.org
Skills
Tools
Jira, Asana, Adobe Creative Suite, GitHub, Microsoft Project, Slack, Zoom, Google Docs, Confluence
Paradigms
Agile, Agile Project Management, Scrum, Requirements Analysis, Agile Leadership, Agile Delivery, Change Management, Kanban, Waterfall Development, Agile Software Development
Platforms
Enterprise Resource Planning (ERP), WordPress
Industry Expertise
Digital Agencies
Other
IT Project Management, Strategic Planning, Team Management, Remote Work, Digital Project Management, Technical Project Management, Project Management, Teamwork, Agile Sprints, Client Management, Process Improvement, Documentation, Microsoft 365, Project Planning, Spanish-English Translation, Leadership, Conflict Resolution, Facilitation, IT Projects, Sprint Retrospectives, Stakeholder Management, Stakeholder Engagement, Enterprise Project Management, Web Project Management, Resource Management, SaaS, Software as a Service (SaaS), Project Coordination, Discovery Workshops, Business Analysis, Project Delivery, Offshore Team Management, Process Optimization, Project Scoping, Workflow, E-learning, Learning Management Systems (LMS), Requirements & Specifications, Graphic Design, Consulting, Training Materials, Websites, CreativeJS, Creative Design, Branding, Backlog Grooming, ClickUp, Creative Briefs, Mobile App Development, Project Rescue, Coaching, System Migration, Best Practices, Translation, Jira Administrator, Business Intelligence (BI), Software Development, Software Engineering, Databases, Outsourcing, SAP, Vendor Management, IT Helpdesk, Technical Support, Backup & Recovery, Virtualization, Gantt Chart, Scrum Master, Remote Team Leadership, Communication, Cross-cultural Management, Storyboarding, Design, Software Development Lifecycle (SDLC), Minimum Viable Product (MVP), Distributed Team Management, Microsoft, Agile Coaching, Sprints, Scrum Coaching, Backlog Management, Sprint Ceremonies, Customer Retention, Estimations, Budget Management, Marketing, Research, Time Management, Project Timelines, Print Layout, Digital Design, Ebooks, Advertising Design, Brand Design, Web Design, Negotiation, Client Relations, Smartsheet, Auditing, Vendors & Suppliers, Blueprint, CSS, Software Design, Planning, eCommerce, Email, SEO Tools, Business Processes, QA Testing, QA Leadership, Technical Leadership, Quality Assurance (QA)
How to Work with Toptal
Toptal matches you directly with global industry experts from our network in hours—not weeks or months.
Share your needs
Choose your talent
Start your risk-free talent trial
Top talent is in high demand.
Start hiring