Natalia Soledad Carrizo
Verified Expert in Project Management
Project Manager
Natalia is a Certified Scrum Master with more than ten years of experience in software development projects, processes, and tool deployment across organizations of varying sizes. She has headed distributed teams in multi-cultural environments, balancing projects by identifying the right skill for each task and managing complex changes and conflicting priorities. With her vast experience, Natalia will be a great addition to any team.
Project Highlights
Expertise
Work Experience
Scrum Master
Owens Corning - Customer Center of Excellence
- Saved the client $75,000 in annual expenses on training licenses by migrating the training contents from ON24 to Page Builder. This allowed the client to terminate their contract with a 3rd-party vendor.
- Successfully launched the Shingle Color of the Year 2024 campaign with 100% self-service, bilingual at launch date, and no unexpected issues.
- Migrated over 50 pages from the old content management system to the new one. Coordinated communications with the development team to complete reroutes.
Scrum Master
New Elevation
- Established the productivity and performance metrics, accountability for roles and responsibilities, and backlog refinement process.
- Redesigned and configured a new Kanban workflow in Jira for user stories, bugs, and spikes.
- Developed, launched, and processed the results of an employee satisfaction survey following a client's request.
- Launched flat-rate shipping back-end functionality.
Scrum Master
Globant
- Joined the team as a scrum master. Established velocity and capacity metrics responding to stakeholders' need to monitor the team's performance. Increased the team's productivity by 25% within the first three months.
- Developed core functionality in an application to perform payouts for the trading team of a major financial company located in New York.
- Performed billing activities, financial management, and contract renovations for multiple clients across Globant's financial portfolio with four cycles of positive revenue by quantitative easing (QE).
- Developed a sales payout application that reduced the completion of QE's payment processing from between 16 to 25 hours when completed manually to two hours.
Project Manager for Web Content
Stanley Black & Decker - Main
- Updated +5000 SKUs in three major retail sites for outdoor equipment.
- Processed over 30 sales reports for executives, including sales volume, retail analytics, etc.
- Generated standard operating procedures for all reporting and web content management activities.
Business Analyst
Stanley Black & Decker
- Processed 95% of priority one access requests from external customers.
- Processed 100% of functionality feedback from external clients.
- Created standard operating procedure (SOP) for each task.
Iteration Manager
IBM
- Led the development of the first Red Hat OpenShift prototype for IBM's hybrid cloud.
- Managed a team of more than 20 engineers in the successful and timely deployment of the virtualization layer of multiple availability zones for the company's new hybrid cloud infrastructure.
- Reskilled engineers from the VMware Cloud Provider Stack (VCPS) to the Red Hat virtualization stack in six months.
- Headed the development of Ansible Playbooks to automate security and compliance tasks affecting middleware technologies, such as IBM MQ, WebSphere® Application Server (WAS), and Db2.
- Established and consistently met objectives and key results for each squad under management scope.
- Enforced security and compliance standards across all of the supported environments.
Scrum Master
IBM
- Hosted Agile ceremonies and design thinking sessions for the creation of a robot called Emma, leveraging IoT and IBM Watson Natural Language Understanding technologies.
- Developed several use cases for the robot and participated in configuring the natural language understanding features using Watson technologies.
- Completed the development of the robot in 15 iterations.
ITIL Expert
IBM
- Won the IBM Service Delivery Excellence award for the attainment of a 99% success rate in change management in the South America accounts portfolio.
- Performed on-site service quality assessments across the IT services delivery centers in Latin America when triggered by sub-optimal ratings in client satisfaction surveys. Completed trend reversion in three Tier 1 accounts.
- Acted as an on-site disaster recovery consultant for major incidents in the South America data centers, accountable for traceability of part replacements, incidents, service outages, executive reporting, and coordinating service restoration efforts.
- Implemented the major incident management process across all delivery centers in Latin America.
- Implemented the problem management process and a client satisfaction survey process in an Argentinian delivery center.
Project History
Kanban Board Application
Led the recoding effort of a Kanban board application to a new version and successful launch to production within six iterations.
Decision Advisor Application
https://www.ibm.com/services/technology/decision-advisorLaunched and managed several iterations of Decision Advisor, a tool that leverages AI technology to quickly explore multiple service strategies tailored to users' goals, allowing them to make complex technology planning decisions.
Back-end System Development for an eCommerce Client
Documented roles and responsibilities, definitions of done and ready, and a refinement process; established Kanban metrics and productivity metrics for the back-end system team, resulting in a 15% productivity increment within the first six months.
Education
Professional Degree (License) in Communications
University of Buenos Aires - Buenos Aires, Argentina
Bachelor's Degree in Communication and Management Technologies
Private College of the Sun - Asunción, Paraguay
Certifications
Azure Fundamentals AZ-900
Microsoft
IBM Cloud Solution Advisor
IBM
Certified Scrum Master
International Scrum Institute
Agile Thought Leader
IBM
Enterprise Design Thinking Certified Coach
IBM
ITIL Service Design
Exin
ITIL Service Transition
Exin
ITIL Continual Service Improvement
Exin
ITIL Service Operational Support and Analysis
Exin
ITIL Foundation Certification
Exin
Skills
Tools
Slack, Zoom, Jira, Trello, Confluence, GitHub, Atlassian Suite, InVision, VMware, Ansible, IBM Watson
Paradigms
Agile, Scrum, Kanban, Key Performance Metrics, Change Management, ITIL Continual Service Improvement (CSI), Agile Project Management, Management, Design Thinking, Requirements Analysis
Platforms
Azure, Blockchain
Other
Webex, ITIL, IT Projects, Social Communication, Communication Design, Project Management, Reporting, Objectives & Key Results (OKRs), Key Performance Indicators (KPIs), Executive Reporting, Incident Management, Problem Management, Scrum Master, Agile Coaching, ITIL Service Transition, ITIL V3 Foundation Certified, Process Management, Process Improvement, Sprint Planning, Sprint Ceremonies, Agile Sprints, Sprint Retrospectives, Service Design, Customer Service Support, Analysis, Research, ZenHub, Productivity Improvement, Value Stream Mapping, IT Security, Financials, Disaster Recovery Consulting, Agile DevOps, Discovery Workshops, Risk Management, Feature Backlog Prioritization, User Stories, Staffing, Web App Development, Business Process Re-engineering, Process Mapping, Process Optimization, Software Project Management, Estimation & Planning, Planning, Backlog Management, Scrumban, Organizational Design, Technology Trends, White Papers, IBM Watson Analytics, Red Hat OpenShift, Hybrid Cloud Infrastructure, VMware ESXi, Natural Language Processing (NLP), Robotics, Cloud, IBM Cloud, Project Planning, Quality Assurance (QA), IT Product Management, Project Timelines, Business Processes, Business Process Optimization, Account Management, Discovery, Product Discovery, Minimum Viable Product (MVP), Communication, Technical Support, Web UI, Web Content, Scope Management, GPT, Generative Pre-trained Transformers (GPT), Web Pages
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